[Resolved]  Zoomcar India Pvt Ltd — vehicle damage charges

Website:

zoomcar.com

Dear concern department,
This is to bring your kind attention in the incident which took place in jaipur with booking id jps6bwhvb, there's a damage of driver side front window which costs 2000 as per your schedule rate given in the policy, i'm ready to pay for that which is more than the charges of getting it repaired (Attached an estimate of maruti suzuki authorised service centre jaipur) which is 1309.
I was told by zoomcar's customer service under guidance of jaipur police (Si sadhuram - [protected] badi choupad, ramganj bazar) to get it repaired or pay the amount after getting the vehicle inspected from maruti authorised centre which comes 1309, also i will not be charged late delivery of vehicle since this mishap happened still i'm being charged 629 rupees for an hour delay.
If i refer your policy i find that there will be a delay charge of 300/ hr.
My app is showing i drove car 115 km's which is wrong, pls refer the attached meter reading which was 34647 at the time of starting the trip and 34705 at the time of ending the trip.
I also have enclosed the fuel bill of 500 rupees which your policy says i will not be compensated.

I was really devastated by your service response, i had to wait in the police station for 7 hrs, even today i'm getting such mails.

Kindly get the bill revised so that i can make the payment.

Warm regards
Anil singh
[protected]