Zoomcar — request for refund and compensation due to vehicle breakdown ticket id - 2075496

Address: Indira Nagar 1st Stage, Bangalore

Hi,

I am Anurag([protected]) and I recently rented a Maruti Baleno(KA03NF5385).I am writing to formally request a refund and compensation due to the significant inconvenience I experienced with my vehicle during a recent trip near Kalale, Karnataka.

Saturday night my car suddenly broke down and dropped to a speed of 0 in an area with no network coverage. This forced us to seek help from locals and push the car from the highway to a nearby restaurant. Given the circumstances, and particularly with female passengers in our group during nighttime, this was both distressing and unsafe.

We were stranded for 8-10 hours, causing severe disruption to our travel plans. Additionally, I incurred an extra cost of ₹8000 to secure alternative transportation back to Bangalore.

Given the impact on our trip and the unexpected expenses, I believe a refund for the original booking, along with compensation for the additional costs incurred, is warranted.

Below are the charges I had to endure:

1) Cab from Kalale to Bangalore: Rs 6, 000
2) Extra Fuel Remaining in the Car: Rs 2, 000
3) Car Breakdown: The vehicle broke down 26 hours before my scheduled return, which caused significant disruption to my plans.

They simply created a ticket(Ticket ID[protected], thats all. I am getting no support from these guys.
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Zoomcar customer support has been notified about the posted complaint.
Mar 24, 2025
Updated by anuragm1999
Haven't received any response from Zoomcar yet.
 
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