Zoomcar — Request regarding refund

Hello,

I'm Vikas Bhat from Udupi. On 26/01/2024 at 1 pm, we reserved a rental Ertiga from Zoomcar app for a 3-day period until 28/01/2024 at 6 pm.

Upon reaching Margao Railway Station in Goa at 1 pm, we found that the car sent wasn't as expected. Instead of a black and yellow nameplate, we were provided with a white board (private blue-colored Ertiga) with a different nameplate. Additionally, the driver arrived late at 2:44 pm. The car shown in the app differed from the one provided.

Despite discussing the issue with the driver, we opted not to proceed with the rental with a private car. The driver suggested canceling the ride and assured us of a full refund.

Attempts to contact the host and customer care were unsuccessful, with no response or assistance provided.

We request Zoomcar helpline to review our predicament and issue a complete refund promptly.

Thank you,
Vikas