Zoomcar Complaints & Reviews

I have booked a car for 10th Jan, 2024 till 12th Jan, 2024 and paid the entire amount but during profile verification, my drivers license is getting rejected. Zoom car has non existent customer support. So, I'm not getting any help from there. I need a resolution soon as the trip is for tomorrow.

Had Rented a car from Mumbai to Pune on November 23, 2024 from ZoomCar. The car was delivered in a very faulty condition & had multiple punctures. It broke down after a couple of kms & had to incur a charge of Rs 2900/- to get it repaired. The customer care committed a refund within 24 to 48Hrs but this wasn't fulfilled. Moreover the customer support team has not replied to any of the emails which were dropped regarding the issue & there is not customer support contact number either. Also the Fastag was blacklisted due to which I had to pay double of all the toll charges which costed me an additional Rs 1280/-
Booking ID- JPSNJ9GTI
This is an extremely irresponsible behaviour with serious life hazard complications.
Requesting urgent intervention

I booked a rental car through Zoomcar and made full advance payment. After making the booking, I didn't receive any email confirmation and cannot see the booking in booking history. All I got was an SMS that asked me to verify my profile before I am allowed to drive the rental car. Unfortunately, there is no way to verify profile on the website. I downloaded the app, but it hangs once I enter my phone number and refuses to provide OTP to proceed. There is no contact details provided on the website to either write email or call someone on phone.

Booked a Zoomcar in Chennai. Host denied to provide the car, just 2min before I reach the location. Registered a complaint on Zoomcar. No response. They rebooked me on another day.

They still have not responded or provided refund. Pathetic service.

I have already booked a car and was asked for a profile verification. I have submitted all the documents and it's still showing verification pending. I raised this in the support chat, and I have even mailed it to the support team. No response. It's been 12 days from the date I submitted all my documents and emails. Still, it's showing verification pending. The site says it takes 2 to 3 hours. But it's more than 10 days now. I need a response
Booking number: JPANJXTYU
Email id: [protected]@gmail.com

Even the customer care number also I'm not able to connect, it says to raise through the app. which I have already done

Booking done, Payment deducted, Booking confirmed. then asked to update profile by logging in, Unable to generate OTP - "Something went wrong, Please try again in sometime", Tried multiple times. No luck. Tried after updating the app, still no luck. Tried login to website - says "Please enter valid number" even though it is valid. Tried email option, says " please enter valid email, even though it is correct". There is no means to reach with automated chat responses.

On[protected], I booked a car through the app and made a payment of Rs.18, 719/- at 12:27 PM. However, on[protected], I did not receive the car as scheduled. Additionally, no booking status appeared on my Zoomcar app, and the host also confirmed that there was no record of the booking on their end.

It has now been seven working days since this incident, and I have not received any communication or refund from Zoomcar. Furthermore, there are no options available within the app to contact customer support via chat or phone, which has led to a highly unsatisfactory experience.

After that there are lots of people submit a negative review about this they get payment advanced and after that there are no customer support no Host support. today 15 days passed still i did not get my refund and we don't have any option to connect this zoomcar customer service.

I have booked zoomcar 3 times. I am trying to get invoice from Zoomcar but they are not providing the same. I have tried contacting the zoomcar for the issue but there is no response.
Booking ID-
1) JPSNJOTZX
2) JPSNJODA7
3) JPSNJPYV6

Hi i have book a car on 09th October 2024, but i did not receive any confirmation amount was deducted and booking details also not appearing for me

sunil [protected]

Hello,

I have booked a trip (JPSNJTB3M) which will start now (October2, 2024 8AM) and still my profile is not yet verified. I am trying continuously hundreds of times since last night but the app is not able to capture the selfie picture and keeps crashing. Due to this I am unable to contact the host or start my trip.
I faced similar issue with DL upload but it worked after trying continuously for few hours yesterday but selfie upload does not work yet.

I tried calling the customer care but there is an automated response that today (October 2, 2024) is a holiday and there are no assist champions available.
I also raised multiple support tickets but haven’t received any response other than just auto replies.

Kindly help to verify my profile asap to start the trip or cancel the trip work full refund.

Suddenly my account is blacklisted even though I have made past bookings. Please resolve this at the earliest

I paid 27918 to rent a Zoomcar from 22 Sep to 22 Oct 2024. At the time of delivery, the host from Zoomcar end denied to deliver the car. As a result, we contacted the Zoomcar support for refund as the car has not been delivered.
Zoomcar is unresponsive and forcing us to cancel with a fee even though it is Zoomcar that did not provide the car. Selection for an alternative car leads to an error page.
Booking details attached.

My profile is blacklisted with out any reason.

[protected]@outlook.com

Hi Team,

I am unable to update my phone number on Zoomcar web application. I booked a car through web application and now it is asking me to login to the mobile application using the old number!!

It is not giving me an option to login to mobile application through my email address. Kindly help urgently !!

I am also not able to reach to zoomcar customer care by email or phone as they dont have any of these mentioned on their website !

We have booked a car in zoomcar app. When we were reached to pickup the car from the given location, host was not responding to take the car by providing OTP. We tried many times to connect the host in the booking time period. Even though host not provided the car, but in the app it is showing trip completed and how the trip completed without providing OTP from the host, we didn't understand. We tried to call customer care support to explain the situation but no support number provided in the website. Literally wrost experience.

I am a customer of Zoomcar. However, as I was away from India, I haven't used Zoomcar for almost two years. Now, after coming back, I am trying to book a Zoomcar, but the application is showing that I am blacklisted by Zoomcar without any reason or intimation.

I have tried to reach out to Zoomcar, but their chat support doesn't work, and I am unable to call customer care to resolve the issue. I also tried to delete the account as I was attempting to use another number with the same ID proof to book, but that didn't work.

My email ID is [protected]@gmail.com.

Please help me resolve this issue and provide valid reasons for the inconvenience.

Zoomcar has randomly blacklisted my account without stating any reason and is not allowing me to make any bookings. The account is associated with the email [protected]@gmail.com and the account has 5 star rating so I see no reason whatsoever for it to be blacklisted in the first place. Please help look into the matter and resolve it as I really need to make a booking for upcoming trip and they have no means of contacting customer care, the only one they have is an automated one which does not help at all.

Dear zoomcar,
I was blacklisted by you without any reason, I tried to connect with customer service multiple times but there isn't any number or email available, could you please check and reactivate my account soon
Phone number - [protected]
Email - [protected]@gmail.com

From: [protected]@yahoo.com
Sent: Friday, November 17, 2023 8:24 AM
To: 'Zoomcar Guest Help'
Cc: '[protected]@knbtechserve.com'
Subject: RE: Ticket Received - Host no longer with Zoomcar

Dear Support Team,

This has reference to Booking ID – JPSNIRALY, where the host no longer is associated with Zoom and we could not use the car since it was no longer available.

Please refund the money credited earlier and confirm immediately.

Regards,

Koomar Durbha

From: Zoomcar Guest Help
Sent: Sunday, November 12, 2023 8:12 AM
To: [protected]@yahoo.com
Subject: Ticket Received - Host no longer with Zoomcar

Dear Durbhakoomar,

We would like to acknowledge that we have received your request and a ticket has been created.
A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).

Thank you for your patience.

Sincerely,
Zoomcar Guest Support Support Team

My car got damaged due to booking in Zoomcar.And I am not getting any service from Zoomcar Garage.
And there is no Zoomcar garage available in Kolkata.