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Zoomcar Complaints & Reviews

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Last updated Mar 12, 2024
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Zoomcar reviews & complaints page 7

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A
Ajinkya_Pathak
from Badlapur, Uttar Pradesh
Sep 20, 2023
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Profile is not getting approved

I have submitted by driving license and aadhar card photos on zoom car app for profile verification and it has been 4 weeks now but they are not responding to that at all. I raised 2 tickets for this ( 1483690 and 1486395 ) but no response on that.
Asking on twitter also they did not reply.
I have a trip booked and paid the money but they are not responding. please help...
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B
basheerb4u
Sep 18, 2023
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My account has been blacklisted

I am trying to make a booking and I am getting a pop up stating my account has been blacklisted.

Registered Number - [protected]...
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I booked rental car from zoomcar app. When I reached location where car was parked, car was missing I waited almost an hour around 2 PM. When I was not able to find car I raised complaint in zoomcar app informing that I was not able to find car and trip was not started I also tried calling owner of car multiple times calls went unanswered. 7PM I received message from Zoomcar to leave car at the location then I came to know that someone has...
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komalguptag32
from Faizabad, Uttar Pradesh
Sep 17, 2023
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Excess fuel refund not provided despite photos and proof

I booked a car from Zoomcar from Friday 7 April 2023. I uploaded the start fuel and odometer reading (about 5% fuel) directly on zoomcar's app (which I cannot access now) and the end fuel reading, which was 100% (their app mentioned tank had to be full when returning the car so I filled it, trusting zoomcar to provide the refund). The start fuel level as reported by the host is 10%, close to what I reported. But now Zoomcar has refused to...
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RAI hardik
from Ludhiana, Punjab
Sep 14, 2023
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Regarding my refund of booking id: jpsnc4tzv

Address:PAKOWAL ROAD LUDHIANA PUNJAB

As my booking canclled and message recived for refund of rs
7277-00 with in 5to 7 days but till date not get my refund .Pease refund above amout against bookind id no. Jpsnc4tzv as early as possible . Thanks...
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A
Ashwinisro
from Bengaluru, Karnataka
Sep 13, 2023
Sep 16, 2023
This thread was updated on Sep 16, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Requested to remove blacklisted from my account which was blocked and allow me to book the vehicle

Address:7th Floor, Tower-B, Diamond District, 150, HAL Airport Road, Kodihalli, Bangalore 560008, India

Respected sir/madam, I have been kept two accounts at zoomcar one was [protected]@gmail.com [protected] this account kyc profile not verified, , , but previous I have done one booking on that but suddenly profile again didn't verified showing on the top so I try to delete or profile update not working and contacted zoomcar customer care no use so I created another number [protected] [protected]@gmail.com and profile also verified...
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A
Ashwinisro
from Bengaluru, Karnataka
Sep 13, 2023
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Not profile approved the 8807216570

Address:ZoomGround Floor, Enzyme Tech Park #4 Building, Domlur Service Rd 13, HAL Old Airport Rd Domlur 1st Stg, Bengaluru - 56007

Not able to book the vehicle total nonsense...
+1 photos
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A
Ashwinisro
from Bengaluru, Karnataka
Sep 13, 2023
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Not closing my account

Address:Ground Floor, Enzyme Tech Park #4 Building, Domlur Service Rd 13, HAL Old Airport Rd Domlur 1st Stg, Bengaluru - 56007

Respected sir/madam,
I have beeen requested to close my account zoomcar not closing the account please take action [protected]@gmail.com...
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P
pndyvivk
from Pune, Maharashtra
Sep 13, 2023
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I have done a booking with zoom car on 30/08/202023 and paid Rs 8322.

I have done a booking with zoom car on 30/08/202023 and paid Rs 8322.
After few hours I cancelled the booking and I can see on their app that refund was initiated which was suppose to be credited in 5-7 days but I haven't got the refund yet. The worst thing is their customer support is pathetic and they are is no way to reach out to them over email or call.
I am not sure how to get in touch with them to get the refund....
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A
Ashwinisro
from Bengaluru, Karnataka
Sep 13, 2023
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Unnecessary blacklisted my DL from zoomcar

Address:Nos. 701 to 717, 7th Floor, Tower-B, Diamond District, No. 150, Airport Road, Kodihalli BENGALURU

Respected sir/madam,
I have been booked car at zoomcar self drive rental on the date of 09/09/2023 trip was scheduled at the date of 13/09/2023 before that trip starts they have been cancelled at 11/09/2023 and has been said that you have been identified as suspicious account and dl was blacklisted while asking that they have been said that that I have multi accounts but I am accepting that but I have been booking order is first...
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A
Aman Bharadwaj
Sep 12, 2023
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Documents verification pending 12/10/2023

Have uploaded my dl and id multiple times still it is getting rejected.
Kindly help in approving it since i have an active booking on friday....
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S
shalini_nilisha
from Kolkata, West Bengal
Sep 12, 2023
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Want to terminate zoomcar host programme

Address:Radhe Krishna Complex, Baghajatin park Siliguri 734001

I want to terminate zoomcar host programme. I want to withdraw my car i.e. Alto 800 WB 74AS6583 from today onwards as my car is not in running condition and it is at Garrage and after that I have decided to sell my car. My customer is ready to purchase my car. So my car can't serve any longer at Zoomcar host programme.
Hence I want to withdraw my car. Kindly do the needful and process my request.
Thank you...
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C
Change gowda
Sep 12, 2023
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Blacklisted by zoom car

I am a regular user of zoom cars but recently my dl has been blacklisted for no reason, no details about the reason . No response from coustomer care .

Mail id is [protected]@gmail.com...
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Booking ID: JPSNICW10
Date of booking: 1st Sep 2023

1. Just an hour before the pick up time, host 1 said the car has gone for service and it is not available.
2. I was rushing for a business meeting. So, I wanted to cancel the booking and find out other way to go. But Zoomcar would give only less than 50% refund
3. So, I decided to book alternate car as zoomcar suggested and booked another car.
4....
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R
Rahul279972
Sep 8, 2023
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Host is denying the car

Today, i booked a car with zoom car and money is deducted from my bank account. Now, host is denying for the car and zoom car support is not working I tried several times....
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S
Sushrik
Sep 5, 2023
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Profile verification pending after payment

I have booked a zoom car & uploaded the do & UIDai details as required still the profile verification is pending & am unable to contact customer care of zoom car

Advise the time needed for profile verification...
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P
pawansingh9919
Sep 5, 2023
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Refund for cancellation dated 12 aug

Hi it has been more than 22 days and I have not received the refund and there is no response from support.

Booking id JPSNCNW68...
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P
Parameshrv
Sep 4, 2023
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Zoom car locked

Address:Bangalore

Hi team,

We have booked zoom car on 1 St sep.
Unfortunately booked mobile got stolen.now unable to extend the trip and end the trip ...car got by the zoom car team...now we can't able delivery the car to host or not able connect with zoom car people...

Pls help me this on priority

Zoom car booked contact number: [protected]...
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K
kushvendratyagi
from Jodhpur, Rajasthan
Aug 28, 2023
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Cancellation and refund

I booked an Ertiga car from Zoomcar in coimbatore for a period of three days from 10 aug 4 pm to 13 aug 11 pm and made a complete payment upfront of 11877 . I was getting messages from Zoomcar about the car till 3 pm on 10 aug, and they were requesting me for extension also . However when I reached the pick up site I could only then contact the Zoomcar owner of the car, and he very carelessly said that his car was not available . I was in...
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N
Neeru12345
from Gurugram, Haryana
Aug 26, 2023
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Issue full Refund of money

I booked a car on rent through Zoomcar App. But it was not in working condition and I couldn’t drive it. Host asked me to end the trip without even driving. Car was dropped off at the same location where it was picked up from. Request you to issue full refund of money paid to you, since car was not used and I was asked to end the trip by the host (within 1 hour of trip start time). Booking duration was 10 hours. But trip was ended within...
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