Zoomcar Complaints & Reviews

Name = Dinesh
Mob. = [protected]
Booking I'd = JPSN7JUHB

My last booking you canceled. car owner had refused to give car. You didn't have another car. You canceled the booking. You said that you will get your refund in 15 days, but it has been two months. I haven't got my money....

Hi,

This is to bring into your notice that one of my friend is using my driving license in his zoomcar account. I request you to kindly remove my driving license from his account or delete his account. I called on your customer service number several times but they haven't removed it neither deleted his account. If something went wrong in future i will not be responsible. Zoomcar will be responsible as they didn't called me...

My friend made a booking from her account using zoomcar app where She uploaded my documents instead of her Immediately my account was blacklisted for zoomcar instead of her. Customer care asked me to deleted new account which She deleted. Now I have only one account but still I am showing blacklisted from zoomcar. I have mailed to zoomcar several times however i haven’t received any response. Kindly remove me from blacklist so that I can...

I booked a Zoom car on 14th of May. The entire money was deducted and i did not get the refund.

I am unable to get in touch with the customer care team, and when I try to contact the customer care I recieve a message saying that i do not have any recent booking.

No car was allotted to me and it's still showing to select a vehicle for the ride even though it's more than 15 days.

Please help me...

I'm a host in Zoomcar, attached my car on 22/05/2022... They took my car with 65% fuel & completed 3 bookings but they didn't drop the car after every booking...

They kept my car in their yard and parked it 3kms away from my location near a garbage... I navigated to the vehicle to see where they parked it & found it was near a garbage...

The last fuel recorded before the last car booking was at 65% but when...

I cancelled my trip with Zoomcar well in advance and i was supposed to get full refund of Rs 12404but i haven't received any money from them though they payment summary says Refund initiated and i should have got this on 24th April 2022.
My registered mobile number with Zoomcar is [protected] and request id is JPSN7ZGMU.

There is no way to follow-up with them as you cant reach anyone in customer care unless you have a...

Hi
I am facing issue in payment process on zoomcar application and due to which I am not able to clear my outstanding payment also not able to book any other ride with them. I had lots of email and calls on customer care and they're just telling that link has been sent now you can pay. But in reality the issue is still ON. I had included a video in which i am paying through app & website but we can see that there is a msg "something...

Booking ID: JPSN78DUB
Car: Wagonr petrol
Duration: 13.5 hours (21st 3pm - 22nd 4am)
Start odometer: 57559km
End odometer: 57693
Total KM: 134km
Average KPL: 20 - 23kpl (offical kpl)
Max cost: Rs. 826 (18kmpl)
Fuel added: 6 litres (Rs 725)
Difference payable: Rs. 100 approx.
Zoomcar charge: Rs. 950

PFA the images proving the faulty/rigged floater fuel system...

Kindly request Indian Economic Ministry to cancel the Zoomcar business licence. They have no right to cheat people.
Booked a car with them - paid INR 10000 upfront from Card.
They delivered the car at night time keeping the fuel level - almost to empty.
Started my trip from Pune to Mumbai, after topping up the fuel tank. To my surprise within few kilometers - the fuel gauge was started showing less than half fuel level....

This is Paniraj, Mobile: [protected], Email: [protected]@gmail.com

This incident happened on 5/29 Sunday, I have booked a self drive rental car in Zoom, as part of booking I have maid full payment of 1817. When booking was confirmed it was shown the booked car was Wagon R and I had to pick it up form Lakkasandra extension, Wilson Garden.

But, I have got a message just 50 min before the trip that car booked (Wagon...

The car provided was extremely dirty on the outside and also in the interiors. one tyre had 5 punctures and I had to repair it. My travel plans got delayed by 5 hours as there was no one available in the morning to clean the car and to repair the flat tyre.
On return I had filled additional petrol.

While Zoom car charged me for toll gates instantly, it's been 5 days of follow up(Travel on 21st May, 2022) and none has...

I have booked my car 15 days before my trip starts a new car with less km driven new and price approx : 7380 rupees.
They suddenly changed my car with old damaged car which actual price is approx 5000 rupees. But they have charged me 6400 rupees . And when I ask them for refund one week before my trip start they told me we cannot refund your booking amount as you will have to pay cancellation charge and I will get my money back in...

I have uploaded my DL for profile verification before 4 days still no response and i need to book car for urgent purpose so kindly help me on this.. I am feedup calling customer care till now no response...

I had taken the car and returned before time and closed the ride and payed amount, it's been a year now and currently my zoomcar account says i am to pay RS 35laks on that silly ride now. What to do?...