Zoom Car Customer Care
ZoomCar India Private Ltd.
Customer satisfaction rating: 82%
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2278
COMPLAINTS

Zoom Car Customer Care

ZoomCar India Private Ltd.

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Address
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage
Bangalore North
Bangalore District
Karnataka
India - 560038

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
877
down
411

Customer satisfaction rating
82%
Complaints
2278
Pending
124
Resolved
1821
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Zoom Car Complaints & Reviews

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Zoom Car — false billing

 Purugowda on Jun 7, 2019
Booking ID JPS6BWW0N
Complaint against wrong billing.
We had used the zoom car from 27th May to 30th May 2019 from Kochi airport to Kochi airport.
The Executive droped the car to us and there was no visible damage to vehicle when we picked up and a executive picked up the car from us with no damages when he picked up.
The executive also inspected the car during the drop off time for all the damages, documents, spares and fuel percentage. Everything was fine and he shared the OTP to us.
The app also showed that the booking is completed and a refund of Rs.4700 is...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — refund not processed [Resolved]

 yaswanth adduri on Jun 6, 2019
Am Bhaskar k . I went on ride with zoomcar on 13th of may, 2019 .Till now neither am refunded my advance nor the fuel fee. What exactly are u planning on to do with my money.JPS6BWZ80 is the id. This is how you treat ur customers. I need a immediate response Nd my money back. We can't even contact ur customer service executive thanks to ur voice machine....
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — booking id jps6bpw99 incorrect amount charged [Resolved]

 Chirag G Modi on Jun 5, 2019
This is in reference to the bill amount charged to me for the booking id JPS6BPW99. I am not liable to pay the charges for Inconvenience fee and Rule violation fee. I had already communicated to the Zoomcar customer care on 27th May 8.00 PM that I wouldn't be able to drop the car at the provided drop off point as the location was not getting detected correctly on google maps. I being a tourist in Hyderabad city, it was difficult for me to drop the car at a location which is remote and not easily identifiable, Also, I had time constraints as I had to urgently catch train back home at 8.40 PM. It...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — refuel cost has been charged [Resolved]

 somasekhar mane on Jun 5, 2019
I have travelled just 24km and they have charged for 2160 as refueling fee. Kindly let me know, whether with fuel / without is the best option

For travelling 24km, they were showing up that i have consumed 27l.

1l = 1km? Kindly need an explanation

Attached my invoice screenshot too. Kindly help me in refund

Mailid: [protected]@gmail.com
Mob: [protected]...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — overcharging without specifying reason [Resolved]

 Sunil Krishna Kumar. on Jun 5, 2019
I booked a car through zoom car app yesterday night at 10. I have returned the car at the return spot by 3 in the morning way before my booking time ends without any damage. Today morning, i have received a message saying that 4000 rupees was levied as inconvenience fee without specifying any reason as to why. When i try reach out to them through mail, they replied me with their log of policies. It is very annoying to not get any reply even after mailing for 3-4 times from morning. I am really regretting even trying to use zoomcar for anything. I suggest people to be careful while using zoomcar...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — payment deducted but booking not confirmed [Resolved]

 Krishna Keshan on Jun 5, 2019
Hi i have made a reservation for 6th june 7am to 9pm for tata tiago from doddenakundi, bangalore with 280 kms free and the amount has been deducted from my account but i've received no booking confirmation of any sort. The help pages say to wait for half an hour but it's been over 1.5 hours and there's still no communication from your side. I've submitted support tickets on the app about the same time yet i've received no response. I'm attaching the message received from the bank about payment being made. Please look into this at the earliest

Thanks...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — compensation [Resolved]

 Rishad Kochery on Jun 4, 2019
Hello zoomcar,

This is with reference to 2 other complaints i have filed previously. (No car at the pick up address) and (Claim for the compensation for the damages caused by the company).

Please understand that mere driving credits wont be enough. Zoom car and company has the responsibility to compensate us under the principle of special damages explained under contract law. I have explained the same in the previous mail also.

Please give me a yes or no answer for the claim i have made. Would like to move legally if its a negative answer. At least give...
Complaint comments  Read comments [1]Complaint category Car Rental

Zoom Car — claim for the compensation for the damages caused by the company [Resolved]

 Rishad Kochery on Jun 3, 2019
This is with reference to complaint id: 2345809 (That i had filed earlier) (Subject:- no car at the pick up address)

We would like to express our dissatisfaction with the amount you refunded, which shows as initiating in the zoom car app.

The amount initiated was just 2593/- (The booking amount)

The zoom car co. Is responsible to compensate us for all the damages suffered by us under the principle of consequential damages/special damages which is explained under contract law.

The breach of contract was done by the zoom car company and...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — driving licence is in review process for 2 days [Resolved]

 Dharmik Dasadia on Jun 3, 2019
I have uploaded my driving licence, aadhar card also my live. Photo on zoomcar app, although my aadhar card and photo is verified but my licence is still on review process for more than 2 days, i couldn't delete the licence image to add more clear one, also i had mailed them my problem, but no response, i want to book a ride for tomorrow with my family, please make this correct....
Complaint comments  Read comments [1]Complaint category Car Rental

Zoom Car — have been blacklisted from zoomcar [Resolved]

 m_kash on Jun 2, 2019
Hi,
I am a regular user of Zoomcar services and I have strictly followed the Zoomcar policies in all my bookings. But recently during the sale of 28th May to 31st May 2019, when I tried making payment, it showed that my account is blocked.
Also, I have uploaded my license my times for validations, and every single time the license approval is declined.

Can you please unblock my account and validate my license?

Account details
email - kashif.[protected]@gmail.com...
Complaint comments  Read comments [1]Complaint category Car Rental

Zoom Car — remembered that I left white earphones inside the car before ending the trip. [Resolved]

 Argho Das on Jun 2, 2019
It is with reference to my booking id jps6bdc3j. I had booked a hyundai i20 and at the end of the trip after locking the car i remembered that i have left my earphones inside the glove box underneath the driver-handrest side of the car. Can you please suggest how to get it back, as i couldn't open the car after locking the car at the trip-end and i left my earphones in the car....
Complaint comments  Read comments [2]Complaint category Car Rental

Zoom Car — I am complaining against zoomcar for adding wrong charges [Resolved]

 jiteshp715 on Jun 1, 2019
Zoomcar the chor car company, i have booked a tata tiago in indore, i have booked car for 350 kms so i supposed to have filled fuel in that car, when i reached the zoom car location there was no any person to help, by mistake i didn’t see the fuel type of vehicle because no badging was there in the rear, and filled the car with petrol with 1000 rupees, at 11pm night i was with my family, i found that car has some issues, so i stopped driving and called customer support for help. They told me don’t start the car, i thought they will arrange a cab for my family but there was no cabs arranged for...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Zoom Car — penalty charges [Resolved]

 PrashantLalwani100 on May 31, 2019
After the trip got over, i tried to lock the car but was unsuccessful in doing so. It kept giving error. I tried calling customer service but failed. Waited for like 20 minutes. No response from customer team. I locked the car manually and took the keys with me to keep the car safe until an associate calls.
I was charged 10k as penalty for the same. Would it have been better to keep the car unlocked and unsafe?

Booking id: jps6b0r37
Car: baleno...
Complaint comments  Read comments Complaint category Car Rental

Zoomcar — blacklisted account [Resolved]

 Omkar Mhetre on May 31, 2019
My registered mobile no is [protected]
And email id is omkarmx2. [protected]@gmail.com. I have successfully ended the trip and then you people send me a mail that liscene not approved and blacklisted that account. So i made a new account with no [protected] their you successfully approved it. Now i'm closing my second no. So i request you to remove my first registered no. From blacklist and approve liscene for the same account....
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — zoomcar booking jps6b8z48. [Resolved]

 Kavitha Alvares Mendonsa on May 30, 2019
I had booked the mahindra scorpio for a period of 5 days from 6th may 2019 onwards at bangalore. The car broke down at ooty on 7th may.

I was travelling along with my 72 year old mother and two young children along with my husband. I was stranded in ooty without any car replacement.

On 7th of may i had to make my own arrangements to move out of ooty after which you have levied extra charges saying that i have overused the vehicle. How is it possible?

I have been subject to trauma during my holiday as well as dealing with incessant calls to and from...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Zoom Car — speed governor [Resolved]

 Mohammed Haj on May 30, 2019
Zoomcar is cheating people by not mentioning abt the speed limit as 80 and they are not telling abt the permit for kerala which costs 2000rs. I have wasted 150 talktime calling their customer representative doesnt help, her name is malvi (She said if permit for 3, 6 or 12 months zoomcar will reimburse.

I have been calling them to enquire about the speed governer but they dont want to help at all...
Complaint comments  Read comments Complaint category Car Rental

Zoomcar India Pvt Ltd — vehicle damage charges [Resolved]

 Aniiiil88 on May 30, 2019
Dear concern department,
This is to bring your kind attention in the incident which took place in jaipur with booking id jps6bwhvb, there's a damage of driver side front window which costs 2000 as per your schedule rate given in the policy, i'm ready to pay for that which is more than the charges of getting it repaired (Attached an estimate of maruti suzuki authorised service centre jaipur) which is 1309.
I was told by zoomcar's customer service under guidance of jaipur police (Si sadhuram - [protected] badi choupad, ramganj bazar) to get it repaired or pay the amount after getting...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — refund of money for car booking status

 Nikhilssn on May 30, 2019
I have canceled my booking in zoomcar and the person from zoomcar services has called and replied that the money will be refunded but from past 1 and half month none of the services are responding. Once the person from zoomcar customer care has responded to my call and then later on i am not able to connect to any of the calls and from my registered phone number i am not able to give complaints.
Money refunded 4347
Booking id jps6bc7h6
Car jazz...
Complaint comments  Read comments [1]Complaint category Car Rental

Zoom Car — tried to book a trip twice, both the times money was deducted but trip was not confirmed [Resolved]

 Rajat14 on May 30, 2019
Below mentioned are the two confirmation messages from payuib for respective trips:

Transaction no. [protected] for rs 10717.00 done for www.zoomcar.com has succeeded

Transaction no. [protected] for rs 10717.00 done for www.zoomcar.com has succeeded

Please process the refund soon as it is a relatively big amount and advise on the recommended payment method to avoid this....
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — transaction failure in zoom car booking [Resolved]

 Abin Joseph91 on May 30, 2019
Hello sir,
I tried to make a booking for a maruti swift (Red color) pick up from bangalore from 31.05.2019 11 a. M to 01.05.2019 11 a. M @ rs.2252 for 240 kilometers free. The total charges were rs.5252 (Rs.2252 + rs.3000 as security deposit). The mode of payment was through net banking through sbi. The payment process was successful, the amount was debited from my account. I have attached the screenshots of my account statement with the narration for the transaction. But it was stated as "payment failure" when i was reverted back to zoomcar page. Kindly look into the issue and let me know...
Complaint comments  Read comments Complaint category Car Rental

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