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I am a zap associate. Haven't been getting proper response from the support team for the concerns raised. Car's parts have been found missingafter the booking. No actions taken even if the tickets are raised with proof (Images). Wheel cap has been missing when the vehicle was returned from mainetnance by zoom people itself. Vehicle will be taken for maintenance for no reason and will be extended without valid info. This affects zap associate's income or revenue. But zoom keeps earning out of it no matter what. Vehicle was damaged when it was returned from maintenance. Drafting this complaint with heavy amount of frustration as the zap support people are arrogant when asked about any details. There is no tranpsarency. Associates are not kept informed abput whats going on with the vehicle. Multiple tickets have been raised about parts missing. Apart from the concerns raised, they action irrelevant and unneccesary things. Car comes back the same way it was before without repair done on it. The fuel readings and km reading are somehow changed by the end of the month. It wont be the same as the beginning (When the booking will just be done). For a simple concern, they block the car for days together... Sometimes weeks as well. Customers have been booking the car and stealing genuine parts and zoom is not doing anything about it even after multiple intimation.
Its time for all o[censored]s to be aware of the things that are happening with zap associates and spread this on social media platforms about these activities. People subscribe to zap for a reason.
One of my friend's car itself has been missing and even zoom/zap people have not been abe to track it. Very dissatisfying. I have multiple instances like these. Multiple parts were removed and replaced from a brand new POLO cars, including bumper, wheel caps, spare tyre and toolkit. Bookings are not consistent. Rates are dynamic they say, but when I check the rate on zoom app and when i see the revenue shared, could see lot of difference in the amount. No transparency at all.
SRINIVAS R
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