Zotezo.com — Perfume Davidoff ordered thru online by paying fully thru Credit Card but not received till date

Address:

Kolkata, West Bengal, 201301

I have been writing & calling continuously regarding non-delivery of my item thru Zotezo but no response. Order no RD[protected]SE DT 27/11/2016/INDIA POST TRACKING NO #[protected]. Since this is pending from Nov 27th I seek full refund with compensation for this harassment & wastage of precious time.

Pls find the details in the trail mails:-

From: shivaji mohinta
Sent: Saturday, December 17, 2016 10:48 AM
To: Zotezo Customer Support
Cc: [protected]@moneycontrol.com
Subject: Re: [#WZV[protected]] New ticket created - (Order no RD[protected]SE DT 27/11/2016/INDIA POST TRACKING NO #[protected]Pls refund my money

Pls update on my refund request as the item has not been delivered yet.

Regards

Shivaji Mohinta

Mob [protected]

17/12/2016

[protected][protected][protected][protected]

From: shivaji mohinta
Sent: Thursday, December 15, 2016 9:47 AM
To: Zotezo Customer Support
Cc: [protected]@moneycontrol.com
Subject: Re: [#WZV[protected]] New ticket created - (Order no RD[protected]SE DT 27/11/2016/INDIA POST TRACKING NO #[protected]Pls refund my money

Sub:-Zotezo Online Seller-Consumer Harrassment

Pls refer to my trail mails & also my calls to the Customer Care nos. (The number is always unreachable).

I had ordered by paying fully thru credit card (Davidoff Perfume Rs 2187/- on 27th Nov) but after receiving the mail ack /shipment details the goods are still not delivered. The India Post tracking no shows that this is coming from Sweden!

More than 18 days have passed & my regular follow-ups I have not got the material nor the refund. Now I am forced to highlight this to appropriate authorities to expose these fraudulent operators. kindly investigate & expose these biz houses so that all customers are aware.

Regards,

Shivaji Mohinta

[protected]

Noida

[protected][protected][protected][protected]

From: shivaji mohinta
Sent: Wednesday, December 14, 2016 11:20 AM
To: Zotezo Customer Support
Subject: Re: [#WZV[protected]] New ticket created - (Order no RD[protected]SE DT 27/11/2016/INDIA POST TRACKING NO #[protected]Pls refund my money

Still no replies received. Pls refund my money.

Regards,

Shivaji Mohinta

14/12/2016

[protected][protected][protected][protected]

From: shivaji mohinta
Sent: Tuesday, December 13, 2016 3:44 PM
To: Zotezo Customer Support
Subject: Re: [#WZV[protected]] New ticket created - (Order no RD[protected]SE DT 27/11/2016/INDIA POST TRACKING NO #[protected]Pls refund my money

Since the above shipment has not yet been delivered pls refund my money immdly.

I promise never to order any stuff at your portal again.

Regards,

Shivaji Mohinta

[protected]

13/12/2016

[protected][protected][protected][protected]

From: shivaji mohinta
Sent: Tuesday, December 13, 2016 12:00 PM
To: Zotezo Orders; Zotezo Customer Support
Subject: Re: [#WZV[protected]] New ticket created - (Order no RD[protected]SE DT 27/11/2016/INDIA POST TRACKING NO #[protected]

Still awaiting for the shipment-Payment done thru credit card. Pls respond.

Regards,

Shivaji Mohinta

Mob [protected]

[protected][protected][protected][protected]

From: shivaji mohinta
Sent: Monday, December 12, 2016 10:47 AM
To: Zotezo Orders; Zotezo Orders
Subject: Re: [#WZV[protected]] New ticket created -

It is more than 15 days & I am yet to receive the shipment.

Pls note that I will be forced to publish this in social media & complain to appropriate forums to highlight your sub-standard service levels & harassment met out to customers after taking the money.

[protected][protected][protected][protected]

From: shivaji mohinta
Sent: Friday, December 9, 2016 1:23 PM
To: Zotezo Orders; Zotezo Orders
Subject: Re: [#WZV[protected]] New ticket created -

Pls update me with the status of this shipment

Regards,

Shivaji Mohinta

[protected][protected][protected][protected]

From: Zotezo Orders
Sent: Wednesday, December 7, 2016 1:01 PM
To: Shivaji Mohinta
Subject: [#WZV[protected]] New ticket created -


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zotezo.com
Dear Customer

Thank you for getting in touch with us & apologies for the inconvenience caused.
We would like to inform you that your order has been shipped and is on its way.
Though it is an international product it will take some time to deliver.However it has reached Delhi and is stuck up there .
we will be generating tracking number with which you can track your order.
we working hard on it to resolve and get your product deliver on an urgent basis.

Live Better!

You can check the status of reply to this ticket online at: http://www.zotezo.com/helpdesk/ticket/external/id/1541072afc4c76dfb784d3698b5ae3ce/