Zotezo.com — Product still not shipped for prepaid order and no response from customer care

Address:	Kolkata, West Bengal, 700071
Website:	Zotezo.com

My order id[protected].Item ordered on 20th jan but still not shipped.I also tried to contact the customer care but no one is bothered to replying.I think they are fraud.Kindly look into this.My order status always showing pending.I think they are cheating me.I already made prepaid payment through paytm but they are not dispatching my order.Kindly resolve it asap.