Aqua Guard Complaints & Reviews

I have purchased water purifyer from Aqua Guard which was under warranty till 31.3.2023. Now RO stops working from last 1 month. I raised request to company online on 2nd of March 2023 for getting it checked. there is no one come till date for checking it. i tryied many times at customer care executive but every time i have been told that your complain has been escalated on high priority but nothing is done yet. as i understand they make...

My aquaguard water purified classic moder is under annual maintenance contract with compnay Eureka Forbed Ltd. The water flow was very slow hence complaint lodged on 27.4.22 and their tecghnician visited and from next day unit stopped working for which again complaint was lodged. Thereafter till date no technician visited for repair. Since last 5 days I call the service centre (call centre) Every time same reply is being received that my...

I have purchased the aqua guard water purifier and the engineer visited my house for installation of machine. date 25.11.2021, 10.00 am.
My telephone no.[protected] and email : [protected]@yahoo.co.in

After installation, he fixed a very small plastic part-connecting white colour water pipe of the machine to the main water line of house, and demanded Rs.250/- for the part. I told him that I am ready to pay, but I want receipt...

I registered a service request with the eureka forbes customer care as soon as the service light started blinking on 06/10/2018. On 08/10/2018, i received the service acknowledgment message intimating the ref no [protected]. I waited for 6 days and seeing no response, on 12/10/2018, i contacted the customer care executive over phone and i informed them about the seriousness of the situation that our locality being a coastal area pure drinking...

Sir / Madam,

This is to inform you that I have a water purifier of Aqua Guard make (mode: e-boiling) and the service for the purifier was insured for one year. One year before, one of the electronic circuit failed to work which results in disconnection of all the warning signals from the purifier. As the service engineer well known to us, we used to call him for any break down of the purifier. However, for last one year we...

I am victim of misrepresentation of facts by aqua guard company.

Recently i have purchased aqua guard from vijay sales (Thane – west – ghodbunder road).

At the time of purchase i have taken one year extended warranty service.

Refer the attached bill invoice.

I was shocked to know recently that my extended service details are not updated in aqua guard company records. Last week...

Poor service
On 9th may received the aqua guard enhance ro+uv machine. My concern is till date the machine has not been installed. Calling to the customer care was also of no use. Twice i have raised the installation request and its of no use.
Aqua guard installation is for bangalore area.

I am thinking to cancel the product and go for other brand....

For last one month, we are facing problem as the water outlet / nozzle is not working and we registered a complaint 86738659 and till date they are saying the part is not available for replacement.

They have given the intimation to hyderabad office for the service part need to be replaced and they didn't received the part yet is the daily statement given back when i call them. Fed up with this guys did multiple follow ups....

I have requested for service on 28.01.2016 under Complaint No. 85424306 and also I am in under AMC so I requested them for service. Till date nobody has responded and even every day I am requesting call centre to send the person but their is that still my complaint is opened. But nobody has turned up. They have provided their Managers phone No. but they not responding properly one Mr Baskar ([protected]) and one Mr pothiraj ([protected])....

Auqaguard filter & membrane very bad quality used during manufacturing bcz of this my filter stop working withing 2 month of purchase .
very bad product

dont buy this product
cheater company & cheaters agency personnel .
used filter installed after complaint .
from then my aquaguard stop working ....

A service done in my R O machine in August but no replacement done. On 12th August a message came in my mobile no[protected] that WEIGHT SENSOR ASSLY QTY :1000 MRP: 490.00 have been replaced. This is not correct. No replacement done during this period....

Description of their Poor Service my email that i wrote to aquaguard Contract Receipt No. 10 / 23053332 Name - Nahar Consultancy Add - 209, 2nd Floor, Ashok Bhavan CHS, Bhaji Gali, B. P. X Road No. 3, Bhayander-East. Thane-401105 Registered Mob No - [protected] Correspondence Mob: +91 [protected] Ur Guy Singh had arrived on 29/07/2015, for changing candle & carbon, against req no[protected], he came changed & the machine...

I have been using aquaguard water purifier (booster) with unit no.3077454 since 28/12/13. It is under 1 year service warranty. Unfortunately, the machine is not working since 31/7/2014.l have registered my complain against it on the very day with complain no.77506469. They promised to provide service within 24 hours but still they havn't turned up. Since then, i have called them multiple times but havn't got any positive response....

I had complained to the chennai helpline on 10th June 2014 regarding the faulty tap of my Enhance RO + UV, acknowledged vide complaint no. 76702375. No action was forthcoming inspite of repeated calls to them. The matter was esclated again on 23rd June acknowledged again vide no. 76892993. I have been calling them every day, but till date no technician has turned up to rectify the fault. The machine is just a year old and I also renewed my...

sir,


With respect to the above subject, The service people of the company have taken the AMC by receiving the three
thousand from us. The company people have assured that when there is a problem they will attend the problem. Since from one month there was a problem we have given complaint and he attended the complaint but the problem of the machine is not solved it will on for two days and get off for three...

I have purchased Aquaguard Enhance UV+ prodcut from Eureka Forbes 8 months before. Eureka Forbes salesman who sold this machine mentioned that this product comes with one-free service during one year warranty period. "Eureka Forbes (Aquaguard) policy says that product service under the Warranty period will be done based on customer's demand" Question is "Why the hell I should remind them what Eureka Forbes (Aquaguard) supposed to do when...

It's been four months since I'm waiting for my bill of purchase from aqua guard . I find it absurd that it takes 4 months for a company to give you a bill for something you purchase for 8000 Rs.
Now the sales person refuses to pick up our calls and no one seems to care if you get a bill or not . Beware of this fraudulent company as now we re left with a purchase without a bill and shoddy service ....

Hi,

This is Srinath, My Aqua Guard complaint number is 67645814

I had some issues with my Aqua guard water purifier and we have an AMC for the same. We reported this problem and a Service Guy named Gajendran came and identified it as "Circuit Problem" on August 6, 2012. No action was taken after that and after days and days of calling the customer care, another service person named Karthik took the...

Dear sir,

It is painful to say with regard to very poor status of "aquaguard twenty four hour service". Eventhough repeated calls have been made to [protected], for booking complaiants , no service personnel have been turned up for the past several months .In otherwords my aquaguard nova model water purifier is not working for the past several months which is still in AMC as on date. Ref No. [protected]: Customer...

I LODGED THE COMPLAINT WITH AQUA GUARD FOR THE FOLLOWING

1.AMC FOR THE FIRST QUARTER FOR MY AQUA GUARD WATER PURIFIER WAS ALREADY OVERDUE. BUT NO ONE HAS TURNED UP EVEN AFTER A PERIOD OF FIVE MONTHS

2.MY WATER PURIFIER WAS BOUGHT FROM THE CAPTIONED COMPANY DURING MAY,2012. BUT WATER LEAKAGE IN THE MACHINE IS NOTICED FOR THE PAST 10 DAYS. AFTER TRYING IN TOLL FREE NUMBER SEVERAL TIMES, FINALLY ON 14.09.2012...

sir

It has been more than 20 days i have registered the complaint, and iam following up almost daily with the helpdesk, but there is no responds yet, i have lot of home appliance but i don't face any issues with service with other product, only problem i face is with aquaguard, It is now becomeing embraced for me to call helpdesk, but still you people dont get embrassed.

my mobile number : [protected]br...

Dear, Sir / Madam

Subject : Re-installation of Aqua -Guard Complaint No. 84842997

Kindly note that for past one month everyday following up with them till no response from there Eureka Forbes side. This is what service you provide to your client which is not acceptable. If you can't provide kindly take away your aqua guard machine & return my money. As i really feed up from your service. As i spend lots...

I HAVE SHIFTED MY RESIDENCE FROM BHAYANDER TO KANDIVALI.

BEFORE PAYING THE AMC I WAS PROMISED THAT EVEN IF I SHIFTED TO A NEW PLACE EUREKA FORBES WILL TAKE CARE OF THE MAINTAINANCE. nOW ITS OVER SIX MONTHS AND THEY HAVE NOT SERVICED MY AQUA GUARD. EVERY TIME I CALL THEM I HAVE PROMISED IT SHALL BE DONE SHORTLY.

I REQUEST STRICT ACTION BE TAKEN AGAINST ALL SUCH COMPANIES WHO PROMISE SERVICES AND DO NOT KEEP...

1. I own an AQUA FLO water purifier from EUREKA FORBES.

2. After AMC was done, technician did service of machine. To my apathy, machine started leaking after some time technician had left. I had to call him. (I don't know if these technicians are ever trained, as whenever they do service of my machine, most of the times they don't assemble the machine properly and i have to waste my time, energy and money to recall...

I purchased a water purifier from EUREKA FORBES, TIRUNELVELI. The sales executive was Mr. Anand. He gave me all the false promises and offers till he got all the complete cash in hand. After that he will never even bother to attend my phone call. This is a scammer. I dont know whether the whole company members are scammers. Beware of them. Their service is worst service i've ever found. I hate these people. There is nothing good to...

This is reference to the AMC Contract of Deep Enterprises As per the Bill & the contract they have to visit 3 times in a year but no response also once
Secondly two no given No response
Taken money for the whole year Rs950/- for against AMC Contract which will expire by 18th Mar'09

AMC Contract No is 612 date 19th Mar'08


Hope some one can support...

i have asked for replacement of carbon filter and normal filter of my aqua guard but shop representative replaced with duplicate parts and after few days my aquaguard stops functionnig and now agency is neither ready to repair nor accepting that they have used ungenuine parts though i have got receipt of items changed by them...

I have purchased Aqua guard RO in October 2007. When I have purchased, they have told that you will get four free service. But till date I have not received not a single service. On 04/08/08 at 11:00 a.m. I have made a complain on helpline number. Again I have call on 05/08/08 at 12:15 p.m.. I have got reply that they will arrange a person immediately. Again I have call at 6:30p.m.. I have got reply that there is no complain from me and...