BPL Complaints & Reviews

I have been register a complaint to [protected]@bpl.in on 12 th January 2023 and i got the response as working and our service guy contact you in 72 hrs. its almost 7 Months instead of 72hrs. i keep following from January but there is no action. Please find the first and latest responses of bpl care center. Any suggestion how to get solved this ?

We Care
Jan 13, 2023, 9:48 AM
to me

Dear Pavan Kumar,...

It was working fine. Suddenly got E14 error which is not even mentioned in manual also. Hereby requesting BPL to look into it. Can anyone else suggest what the issue and how it can be resolved.

TIA...

I raised a complaint before 20 days. whenever I call BPL care, they are confirming that service person will come in 24 hours. But no one is attending this issue. I read many complaints like this in customer Complaints forum.
So BPL is not doing service but simply they are pushing customers to take care themselves. It is very shameful for BPL even they are such a big company.

At least they have anounce no Service will...

Bought an AC on which their installation people kept on denying installation. The team which came forced us to add work to it for money and we ended up paying approx 1500 rupees. They were not following instructions as well because of which a hole on the panel can been seen and their solution was to hide it with a white tape. I have the photos of the work they have done. The worst customer experience I have beared in my life. They have service...

In purchased BPL ac in May 2018 and its under warranty. I reaised first request on 13th May 22, and taking daily followup, they are responding properly. Please do the neeful....

I have purchased split ac on 8may and ac not fitted till now
And no call from company about fitting
Very bad experience with bpl and first and last equipment in my house...

Hi the issue is already registered with BPL company as per norms and the Call Id is - R220121Che40865
The technician visited the place and he got around 6, 000 rupees to service.
But it worked only for 3 days and it did not work after that. He is not picking up the call when we call him. Even if he does, he gives a timeframe of one week to come to our home and service. But he never comes.
We cannot be without a washing...

Bought a year back, the product has stopped working but even after calling n mailing the customer service no one has solved the problem...

I would like to inform you all that todayI have had one of the worst customer care experience ever.
I had called the team since there is some issue with my BPL fully automatic washing machine.
As instructed by Abbas Sahib, I calledon OLD TOLL FREE - [protected] and spoke with an executive who said hisname was Richard.Right from the beginning of the call, hewas unprofessional, impolite, unwilling to help, sarcastic and also...

My request no. 80572623 regarding new gas connection (bharat gas). My documents submitted and now option show online payment. I make payment online show error :"maximum opt limits exceeded". Please solve my problem....

Last 3 months i have been trying to get BPL to fix the faulty dishwasher.
despite 100s of calls to bpl customer care and many many mails, nothing is happenning.

my dishwasher is still faulty even after 3 months.

worst after sales service ever...

I had a complaint regarding my side by side refrigerator and ordered a thermo part through Service Center Rankawat Jaipur Rajasthan.
But its 3 months gone and customer Care always says part will dispatch in 3 to 4 working days.
I am very much disappointed from Services of BPL.
I don't know why it's so delayed and why customer Care is reporting false statements.
I have not seen such very poor customer service...

Despite several calls and technician schedules no one has bothered to even update regarding the service request. I have called the BPL Customer care number [protected] several times and the executive has asked me to wait and suddenly the call got disconnected. This is not expected from such a reputed firm....

We are from inhs patanjali karwar naval hospital having two defibrillators under amc but the relevant person is not responding
hence it is requested to take our complaint seriously...

Very sorry to inform that I bought BPL microwave oven in July 2019 through Amazon, I believe that Indian company would not cheat, but I was cheated hardly 27 times only I have used the oven, name w the main board has burstedbout....

BPL Front Load E 04 Error for the Water exaust not working properly...

Call Id - R210511Che36050

The above is the complaint ID registered with bpl customer care [protected]@bpl.in and escalated to [protected]@bpl.in on may 15. Today is July 15 and after countless phone calls to customer care who escalated it to plenty of seniors authorities. Still nothing has happened. Not one service person has called or visited to fix the issue.

People spoken to: Richard from customer care. Selvam from...

The washing machine we purchased directly from BPL stopped working. We reached out to the customer care and their service technician came to repair the machine. He collected the cost of a part that needed replaced and since then there has been no correspondence despite many follow ups. It is now close to 10 months since the fees has been collected and no service has been provided....

Dear Team,
This complain against the issue of mine not being resolved.
As my BPL front load washing machine is not working there is some fault with the spinner and I had made the complaint regarding the same on
1st May, 2021,
the technetian came however he could not resolve the problem and was not sure about the problem he himself looked confused so I made the complaint over the phone at the same point of time.br...

It's only 1.5 years since I bought this product and the cooling issues have started . My freezer doesnot work and I have been calling BPL customer service since past 4 days and they doesnot respond and insults the customer. They keep saying it will take 24 hrs but nothing has happened. I am completely frustrated..their customers service is low grade and a company like BPL should be banned from the consumer industry for not providing proper...

If I call customer care for a TV repair, there is no response even for one week.even after also they are not given any response about the issue. Worst service...

Hi,
I purchase this television BPL Vivid Series 80cm(32 ) HD ready LED1 VR71820 HSN : 85287215 and below are the details-Name of the Purchaser - DEEPAK SINGH, Purchase DATE : 19 MARCH 2020. Bought it via FLIPKART, escription-
BPL Vivid Series 80cm(32 ) HD ready LED1 VR71820 HSN : 85287215 P[protected].ISSUE- I purchase this tv last year and now its not working even the last time same issue happened like with in 2 days this...

I purchased bpl 32' inch tv from flipkart vide invoice dated 21.12.2019. With in one year, ie., in the month of November 202stopped working.i contacted bpl customer care number.cansequently the serviceman examined the product on 1st December 2020 and informed the board of tv has been damaged.He demanded the invoice details.and the same has WhatsApped him. He informed that complained has registered and will replace the board when it is available.Till...

Team, I raised a request for technician to check on spin Moter not working for my washing machine. It has been 7 days now but they have not sent anyone or even contacted me. I have followed bpl customer care team vai email three times and over phone call twice and everytime they give me answer to wait for next 24 hours, and now their customer care number is not getting picked up either....

Dear sir,

I have raised the complaint that my BPL tv is not working .
my complaint no is R200224COI24622. Kindly send me the job sheet at the earliest by below mentioned mail id.
[protected]@gmail.com
[protected]@gmail.com

thank you,
regards,
karthikeyan.s
[protected]....

Request to lodge service requset to repair damaged BPL washing machine 6.5 kg (2017) door. Door hinge is broken.Images were attched email.id [protected]@bpl.in

I got call from fraud cc which acknowledged that they are authorised one and asked for 300 for visit charges and 3000 for Broken Hinge and Repairing, which one of cc representative also agreed and registered complaint no.

Cc is not working, takes almost an...

Hi, I have purchases multiple product from BPL. In that 3 washing machines, No one taking ownership and resolving my request just copy pasting email format every time. Since 9 months product gets rusting because its not working and other product also inline to get rust due to no service proving by company fro withing warranty product as well.

Suggested: I will get it corrected and provide you the bills just refund it. No response...

Today i started my BPL gleam 6.5 fully automatic washing machine and even it was started than after some time when i go to check the dryed clothes the machine was not working and the clothes are wet than i tried many times to start the machine but it was not working till yet...

I bought a bpl tv from flipkart. Tv have many problems, from 3 months i am trying to get some help from bpl and flipkart. No body help for solve the problem, though ithave one year warenty. Bpl not dispatch parts for tv. Order id od[protected]...

Hi,
I had purchased bpl vivid television – 80cm (32″) hd ready led tv model from amazon on august 2017.
Since last 25 days, tv is not starting. Audio and video are not working.
I tried calling bpl customer care 4 time and also sent emails, but none of the call picked up, or replied.

Since last 25 days tv is not working, and no service agent yet attended my complaint.

Complaint id registered...