GozoCabs Complaints & Reviews

Initially vendor and the gozo cabs they gave several promises and hopes to us, they assured that they will completely take care of the whole trip regarding cab.
As we reached in the middle of the trip they changed our trip plan and they asked us to go to daringabadi first and then to chillika lake, since we believed them we went according to their advice. Initially we had a talk that if the km exceeds we will pay the extra payment...

I had booked a trip using Gozocabs. I had paid advance of Rs 2650 to Gozocabs. On the day of the trip, I requested for change of pick up time, Gozo support team did that but accidentally they cancelled my trip in their system and told me that my advance payment will get refunded back to me in 7 working days. (Rs 2650)

They again activated my trip in the system and asked me to pay the advance amount of Rs 2650 also to driver...

I had booked an outstation cab scheduled for 21 dec 19 8 am. Booking i'd ow[protected].
Despite making the booking a week prior on the day of my travel the booking was cancelled just 1 hr before the time of travel which led to financial losses.
If you were responsible enough you could have informed a night prior which could have saved from making arrangements at the eleventh hour. I want to file a complain in this regard...

Dear sir/mdm

I am very disappointed the way i am strugling to have my refund money credited in my bank account

Background

I had booked your two suv, s under booking id ow[protected] and ow[protected] on 3rd november 2019 for journey date 17th nov 2019. For each booking, i paid advance of rs 786 (Total rs 1572) through payumoney (Payment id, s[protected] and[protected]
Merchant order id : [protected]...

My two booking id ow[protected] & ow[protected], which was cancelled and you generate two refund transaction id: ow[protected] : payumoney - [protected] refund of 739/- ow[protected] : payumoney - [protected] refund of 278/-
I have received mail below mail but amount not recieved
Last one month gozo riding me in his cab that contact payumoney, contact your bank, but not refund my amount....

I have booked a taxi from gozocabs for 4 days round trip. But in the first day of my journey, the vehicle breakdown on the mid of my way. I have called immediately to gozo for replacement of vehicle. Instead of replacing the vehicle, they asked the agency to repair the vehicle and after 3 hrs, i have able to move again. Due to this 3 hrs. Late, i have reached my hotel at 1am instead of 8pm. And lost my pre-booked meal. On the same day, after...

I booked online suv from bhind madhya pradesh to kanpur and made 15% advance payment, gozocabs confirmed my booking but on journey date (Morning) i called gozocabs to send me cab details and driver details they said booking is confirmed we will provide all details 3 hour before journey time. But gozocabs cancelled my booking & said we don't have cab and driver. They have not arraged any car then i have to hire other cab and paid 4700/- rs....

Gozo Cabs & Divya Travels of Bangalore – Biggest Fraudsters.

Booking ID: RT[protected],
Taxi Number: KA 53 A 3166 – Divya Travels Bangalore (Innova),
Name of the Driver: Mr. Hemant,
Mobile Numbers of the Driver: [protected] & [protected],
Travel Period : 29th May 2019 to 13th June 2019

I had booked a cab from Gozo Cabs for a total of 2900 kms with a minimum commitment of 4000...

I have booked a cab for 21st april 4:30pm from ooty to bnagalore on 18th of apr and paid the advance 15% amount as asked. I was continuously following-up from gozo team about my booking and they were assuring me that booking is confirmed each day.
Later, on the 21st night 00:37 am i got a message from gozo that we are unable to find any cab and refunding your advance amount. I tried reaching to support agent which didn't helped me...

I have booked a on 10th feb 2019 with the 15% advance payment of the booking amount and got the confirmation for the cab from sikar to delhi as we had to catch a train from newdelhi railway station to kolkata (Rajdhani). The cab was scheduled at 7.30am on 11th feb 2019, till 3 am we didn't had any response from the cab services about our journey details and we were calling them continuously. Every time when i called there was just an assurance...

Recently booked this cab from mumbai to pune. Driver was good but overall experience with gozo cab is really bad, i properly communicated them pick up and drop address and i think according to that they generated invoice based on total kms, also i paid 15% amount in advance as well but after the drop they are asking for extra rs.600 and the reason is 21 km exceeded and night charges and pick up was at 5:00am in the morning, i think they don't...

Cab request received: view gozocabs.com/bkpn/530595/kwzhx for booking details. Pay at least rs.550 online before 23/09/2018 08:33 pm to save up to 50%. Use otp: 743580 at the time of pickup, please dont share this otp before boarding the cab.*subject to t&cs
Dear rakesh, for your booking id: ow[protected]. Amount payable rs.3667. Waive off your 'collect-on-delivery' fee (Rs.139) by paying at least rs.528 advance payment before 26/09/2018...

I booked a cab for my relatives who were coming from abroad. The passengers don't have the required currency on arrival or departure. I paid for the cab in full on booking, and yet there were extra charges on arrival and departure.

A. The driver spoke on the phone the whole time from mumbai to pune from 1.30am to 5am (That's hwo long the drive took) passengers were terrified as they don't understand the need to be on the phone...

I would like to draw the attention towards the GOZO Cabs (https://www.gozocabs.com/) as it seems that this is the Cab Company that never respects the Customer as they have never keep there commitments towards the refund of my amount. I had booked my Cab with them from Deoghar to Patna as on 29th Oct 2017 and same day they had cancelled the Cab even after sending 1 message and mail that "Your Cab had been confirmed, Kindly pay the advance...

I had booked a cab with gozocabs from shimla to delhi and paid 750rs in advance for the booking. The cab was for my wife and kids. The driver called me up one day prior and took the location for pick up and other details including the phone no of my wife. Late night the driver and cab was changed which no one informed me about that. The new driver was late in the morning for the pick up. After reaching panchkula the driver stopped with my...

I had booked a cab for outstation for 2 days from 29th Apri to 1st May but the driver denied the service on the very day of the trip even when i had paid the advance amount.

I had to cancel my trip as the company did not arrange for any other cab and also did not refund my advance amount.

The cab company refused to help us in arranging any other cab saying that they do not operate well in this city.
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