[Resolved] Aircel — Poor customer service | |||
I have been an Aircel customer for their post paid service since Oct 2010..Earlier when I took their services they did not exist as a network provider in Pune but still managed and they improved their network. Then I had an issue where in most of the people calling me either got an automated message that my number does not exist or not reachable when I had network bars on my phone and this problem is some what sorted out after calling the call center Numbers time. Now since aircel has launched 3G in Pune things are back to square one..First they don't have their own network to provide the services hence we need to latch on to the tatadocomo network. Once I latch on to the tata docomo network things change as in I don't get incoming calls as people get the message as my number is not reachable or the call drops when I have network on my phone. I have called the call center 8 times in last 3 weeks and every time I call I get an assurance that I will get a call back in 24 hours and but I get in return a message that my service request has been resolved but it has not been and when I call the call center they confidently say that they have called me and spoke to me regarding the complaint and I have spoken to them and the issue has been resolved which is a complete lie. Hence I decide to speak to one of their Supervisors named Nachiket- the great whose is a lair of all sorts. First he promised a call back in 24 hours and then I received a message that my service request has been resolved but still waited for 72 hours and called back and spoke to the great supervisor who first tried to convenience me that he had called me and I did not answer and when I asked him to prove and started recording the call he changed his tone and accepted that he has not called me and promised me a call back in 1 hour for the same. Now it has been 24 hours and when I call the call center the ad visors confirm that he is on the floor and when I request them to pass my call over to them they place me on hold and come back to me saying that he is not available. Now even a child can understand that what the truth is.. IS this what Aircel does to its customer.. Can revert back to me on my e-mail address which is [protected]@gmail.com Thanks and regards, Kiran nair Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 10 Comments | |||
Comments
I have aircel network, i am vinoth from pondy.my mobile no [protected].I have been using this mobile no for the past 2 years. I have active hello tune recently. When i recharge my mobile no. Within 2 days 2 times Rs.30 and sometime Rs.1 or 2 charged from my account. Suddenly first time, i have spoken to aircel customer care. They are telling me some service active on your account that’s why its happen. Then After 2 days again Rs.30 charged from my account. Again i have call to aircel customer care service, that time one lady attend my call (date:[protected].she was giving wrong information, I am asking one. She is telling wrong information.totaly i am very unhappy with your service. Particularly that lady abserting me.I having one option mobile portability. Now i am going to using this option to change aircel to airtel network.my friends also told me airtel network is very good customer service.so i am also suggest my airtel network is very good network.
Reply
Dear Customer,
We regret the inconvenience caused to you. Kindly share your Aircel number along with the registered name and contact details with us at [protected]@aircel.co.in for us to escalate your concern for a resolution.
We assure you that we are committed towards resolving your concern.
Regards
Aircel Customer Service Team
We regret the inconvenience caused to you. Kindly share your Aircel number along with the registered name and contact details with us at [protected]@aircel.co.in for us to escalate your concern for a resolution.
We assure you that we are committed towards resolving your concern.
Regards
Aircel Customer Service Team
Dear madam/sir,
I am writing to u after an appaling customer service experience i had at aircel
had some issues while sending texts all your staff had to do was perform some diagnostics on d phone however d staff manages to put you on hold and then hang up this shows how poorly the executives are trained this is very disrespectful.
I would like to appreciate Mr prashant shinde i am sorry i dont if that is his correct name because he said he cant tell me where the customer service is based which is outrageous quite funny infact why would an organisation like you hide stuff fromthe cust.
nwz i like the way he treated me as a customer please give him a pat on his back for d immedaite help he provided to me even when i did not sound freindly after back to back my call was disconnected.
the actual reasoni am writing is POOJA PARMAR please get some cst service training done wid her,i wouldnt suggest dis if she wouldnt knw wat to do about my messaging issue but that gurl simply hung upp on me , i am formally complaining abt pooja and i want a detailed report of the feedback given to her.
Unhappy customer,
Jyoti Akral.
I am writing to u after an appaling customer service experience i had at aircel
had some issues while sending texts all your staff had to do was perform some diagnostics on d phone however d staff manages to put you on hold and then hang up this shows how poorly the executives are trained this is very disrespectful.
I would like to appreciate Mr prashant shinde i am sorry i dont if that is his correct name because he said he cant tell me where the customer service is based which is outrageous quite funny infact why would an organisation like you hide stuff fromthe cust.
nwz i like the way he treated me as a customer please give him a pat on his back for d immedaite help he provided to me even when i did not sound freindly after back to back my call was disconnected.
the actual reasoni am writing is POOJA PARMAR please get some cst service training done wid her,i wouldnt suggest dis if she wouldnt knw wat to do about my messaging issue but that gurl simply hung upp on me , i am formally complaining abt pooja and i want a detailed report of the feedback given to her.
Unhappy customer,
Jyoti Akral.
Hi,
Am having mobile connection with Aircel network, for the past three weeks i could not able to use for incoming/outgoing through my mobile due to the PUK code issue. I called up with customer care many time but the result is still zero. All the excutives are saying the first word as "sorry for the inconvenience, i will help you to resolve this issue" they keep saying some time limits to get solve this issue. Finally i dont know whether i could able to get the PUK from them or not.... Unfortunately i have recharge some 150 ruppes inbetween.
My number [protected] (Aircel)
Alternate number [protected].
I had very bad experience with Aircel network ... The customer care which is not feasible to reach there is so many restriction which i dont face in my alternate vodafone network... i prefer you just spend only 19 rupees to change your network before you get this sutiation.
Regards
Mohan
Am having mobile connection with Aircel network, for the past three weeks i could not able to use for incoming/outgoing through my mobile due to the PUK code issue. I called up with customer care many time but the result is still zero. All the excutives are saying the first word as "sorry for the inconvenience, i will help you to resolve this issue" they keep saying some time limits to get solve this issue. Finally i dont know whether i could able to get the PUK from them or not.... Unfortunately i have recharge some 150 ruppes inbetween.
My number [protected] (Aircel)
Alternate number [protected].
I had very bad experience with Aircel network ... The customer care which is not feasible to reach there is so many restriction which i dont face in my alternate vodafone network... i prefer you just spend only 19 rupees to change your network before you get this sutiation.
Regards
Mohan
Dear Customer,
We regret the inconvenience caused to you. Your concern has been noted and escalated for a resolution. We shall get back to you on the same shortly. You can also write to us at [protected]@aircel.co.in for any further clarifications.
We assure you that we are committed towards resolving your concern.
Regards
Aircel Customer Service Team
We regret the inconvenience caused to you. Your concern has been noted and escalated for a resolution. We shall get back to you on the same shortly. You can also write to us at [protected]@aircel.co.in for any further clarifications.
We assure you that we are committed towards resolving your concern.
Regards
Aircel Customer Service Team
am saravana kumar from chennai. am currently AIRTEL user. Recently i heard about a plan in AIRCEL so i tried to enquire about the same from my friend's AIRCEL number but the response i eperienced was really worst. And still i cant enquire the same and i dont know how to get the information sice i cant find time to go to store.
hi,
I am yet to recieve GRPS settings for my new Nokia Lumia 620.
I have been trying to cal customer care to speak with the executive in order to activate GPRS settings. I am trying to connect to them for past three days. The line is always busy and the computerized recorded voice says, all our executives are busy.
I have already escalated this to '[protected]@aircel.co.in' but in vain.
I am yet to recieve GRPS settings for my new Nokia Lumia 620.
I have been trying to cal customer care to speak with the executive in order to activate GPRS settings. I am trying to connect to them for past three days. The line is always busy and the computerized recorded voice says, all our executives are busy.
I have already escalated this to '[protected]@aircel.co.in' but in vain.
Hi,
I m really hating the Customer service of Aircel. On my Aircel Sim ([protected]) automatically subscribed Non-Stop Music for 6rs, I called to Customer Service to unsubscribe that. They said with in 24 hours it would be unsubscribe. But actually didnt. Later 20rs and then 25rs cut. I tried to call them so many times, fortunately, my call is connected on one day. I just said to that executive plz dont repeat this, unsubscribe it asap. They said okay bt still its not unsubscribe. Worried about balance cut-off to recharge. Now, my call is not at all connecting to the services always it says heavy traffic. Fu*ng Services. I really hate this. Plz do something to retrive my problem.
I m really hating the Customer service of Aircel. On my Aircel Sim ([protected]) automatically subscribed Non-Stop Music for 6rs, I called to Customer Service to unsubscribe that. They said with in 24 hours it would be unsubscribe. But actually didnt. Later 20rs and then 25rs cut. I tried to call them so many times, fortunately, my call is connected on one day. I just said to that executive plz dont repeat this, unsubscribe it asap. They said okay bt still its not unsubscribe. Worried about balance cut-off to recharge. Now, my call is not at all connecting to the services always it says heavy traffic. Fu*ng Services. I really hate this. Plz do something to retrive my problem.
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