[Resolved] Airtel — CUSTOMER CARE | |
This is Sunil Singhal,my airtel number is [protected].this is with reference to cbdmo [protected], my conversation with ur customer care executive Nand Swaroop.i got my phone recharged as follows 25 may-Rs 50 27 may -two recharges of Rs50 each 28 may -Rs 20 all of these recharges were sucessfulul and i even received the confirmation messages.but a little later each one of them was nullified.on contacting customer service ,ur Nand Swaroop rebuked me and called me a cheater and a liar and accused dat i hadnt got any of these recharges done.he even did not take into account the confirmation messages and clearly refused to lodge a complaint in this regard.people like him are a liability to the company and create suspicion on the goodwill of the company,pls take action against him. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 166 Comments | |
Comments
No such efforts have been made to unbar 198
Reply
sir i will talk to airtel customer care (12118)technition about pc to extranal bluetooth connection ,but technition was not sovig my problem ,next he was forward call senior technition but he was not attemt the call up to 15miniutes (around 10:15pm to 10:30pm).next call was automatically disconnected.
So why he was charge the 15miniutes wasting time.So i was the demond 10000 rupees finalityfrom airtel department for wasting my valuble money and time.
my name :s.venkat reddy
mobile no : [protected]
andhra pradesh
hyderabad
So why he was charge the 15miniutes wasting time.So i was the demond 10000 rupees finalityfrom airtel department for wasting my valuble money and time.
my name :s.venkat reddy
mobile no : [protected]
andhra pradesh
hyderabad
Airtel Mobile — Airtel Mobile - Customer care
Hi,My mobile no [protected]. I have been using this no for the past five years. I have registered with NDNC on 03/12/2010 and my referance number [protected]. But still I am getting SMS. I have given complaints to customer care four times, not getting good response from them. This is forcing me to divert to Mobile Portbility.........
Please take actions against it soon.......
sir i am using my airtel no. for more than one year..
now when i call to customercare the phone is not getting connected...
sufficent balance is there in my mobile..
what should i do..
i need an immediate reply otherwise imay use the help of consumer court.
pls mail me [protected]@gmail.com this is my email id.
now when i call to customercare the phone is not getting connected...
sufficent balance is there in my mobile..
what should i do..
i need an immediate reply otherwise imay use the help of consumer court.
pls mail me [protected]@gmail.com this is my email id.
Dear
Sir/Maadam
I am Dharmendra Yadav using airtel prepaid connection no. [protected], while I am trying to call on 121 for any enquiry or greiviences to the customer care, there is all option 1 to 8, but there is no option 9 for talk to customer care executive. what is the reason for above. please. solve this problem
Thanks!
Sir/Maadam
I am Dharmendra Yadav using airtel prepaid connection no. [protected], while I am trying to call on 121 for any enquiry or greiviences to the customer care, there is all option 1 to 8, but there is no option 9 for talk to customer care executive. what is the reason for above. please. solve this problem
Thanks!
Airtel — improper behaviour by one of its retailer
We are been using the AIRTEL DIGITAL TV since 2 years . It incurred with the problem to be repaired. We were told to give 650 rs. in order to get our dth fixed but as told by the customer care the rate is only 350rs. We were told that we will get an new dth in 650rs but then still an another old stb i.e. DTH was brought..when we went there to get our old STB . THEY USED HARSH WORDS AND HOPELESS SENENCES.Is it the way to talk with customers?? They mentioned that dth is consumers property and we will take out our dish as well...... their level was so low that they asked a person whais B.COM,B.A. WHAT IS YOUR EDUCATION?? ARE YOU ILLITERATE???? Please consider our complaint and offer proper justice....OUR AIRTEL DIGITAL TV ID-[protected]. PUCHASED BY THE NAME-RAMAN RAMCHANDRA CHANDAK..CONTACT NO.-[protected].
the name of the retailer Rajat nichad, akola...
my mobile no is [protected] ... i have a huge problem in airtel is the worst customer care ,, that i ever see in the telecom industry......
my problem is if want to talk to customer care in airtel 198 or 121 .. i cant able to make a call... they will simply block my call .. i cant able to contact the customer care..
Himanshu Sangtani
Rishikesh - 249201
Call [protected]
email- [protected]@gmail.com
my problem is if want to talk to customer care in airtel 198 or 121 .. i cant able to make a call... they will simply block my call .. i cant able to contact the customer care..
Himanshu Sangtani
Rishikesh - 249201
Call [protected]
email- [protected]@gmail.com
most of customers care disconet phones early. talk llike a shatabdi express and unable to solve the problem make a new story sometime say dia 108 dial 121, or contact another department. clearly say unable to solve the problem company do their job without any confirmation when he wants start hello tune, gprs service etc. i think it time to teach the lesson i[censored] interested then send ur respone then i briefly explain my e mail [protected]@yahoo.co.in
REally i faced the same thing. THey do not know how to support their product nor have any courtesy towards customers. I have posted already a similar complaint in 3g which is still unresolved. Customer care executives transfer the call and the call gets disconnetced or if they do not know how o resolve the problem they just disconnect the call abruptly. I faced this 4 consective times yesterday itself. i Am really fed up with the sevice. Not only that it is not worth it also you become helpless after having spent so much money.
Customer, My Foot
Customers are important for mobile-phone service providers. Or so it would seem. Why else would they run Helpline, Customer Care/Customer Relation Centres? But a different picture comes to your mind when you call them up. Do they help you through your problems? For an answer, one has only to look at the long list of complaints in these columns.
Let us try and phone a typical Helpline. We are met with computer monotones that ask us to choose our options...press 1 for this complaint, press 2 for that, and so on. Needless to remind ourselves that the telecom revolution we witness today has come to acquire a broad sweep across the country and it’s meant for millions of ordinary people. You can’t expect them to sort out their problems by pressing some buttons. How do ordinary people relate their problem to a specific button-option on offer!
But then it’s so hard to get a human interface …a person across the line, like you and me, whom you can tell what your problem is, in simple words. If you are lucky, you might come up with an offer to talk to a company person. But –be it known --the mobile operator doesn’t encourage customer interaction. It costs to talk to him, Rs 5 for 3 minutes! You’re warned about it right at the outset. Better avoid? You are told to confirm it’s okay by you to pay. Then only could you speak to a company person. So much for concern to customer and customer feedback.
In my experience with Airtel, it took a lot of effort to talk to a company staff the other day. I was having a problem. Let me say it’s a problem of Airtel’s doing. On my prepaid mobile [[protected]],one SMS message told me to my shock that I had be become a subscriber to a certain service [I had not asked for] and they had debited my pre-paid account against the charges for that service. I tried to stop it, but couldn’t .. for the simple reason there was no exit option on offer at the number mentioned by the Airtel SMS. There was more to it. If I thought the unwanted menace would run its course and then stop, I was wrong. A few days later, Airtel sent me a follow-up SMS to say that the initial service in question was being renewed.
Quite clearly, I found myself trapped without an exit option. I was on roaming in Delhi. The local Helpline would not help, but it gave me Airtel’s number in Karnataka to contact. To stop an unwanted service thrust upon me, I ended up paying the same amount in STD charges to the company.
Win-win for Airtel. Sabbash. What about the hapless customer?
Dharmarajan
15 Oct 2011
Customers are important for mobile-phone service providers. Or so it would seem. Why else would they run Helpline, Customer Care/Customer Relation Centres? But a different picture comes to your mind when you call them up. Do they help you through your problems? For an answer, one has only to look at the long list of complaints in these columns.
Let us try and phone a typical Helpline. We are met with computer monotones that ask us to choose our options...press 1 for this complaint, press 2 for that, and so on. Needless to remind ourselves that the telecom revolution we witness today has come to acquire a broad sweep across the country and it’s meant for millions of ordinary people. You can’t expect them to sort out their problems by pressing some buttons. How do ordinary people relate their problem to a specific button-option on offer!
But then it’s so hard to get a human interface …a person across the line, like you and me, whom you can tell what your problem is, in simple words. If you are lucky, you might come up with an offer to talk to a company person. But –be it known --the mobile operator doesn’t encourage customer interaction. It costs to talk to him, Rs 5 for 3 minutes! You’re warned about it right at the outset. Better avoid? You are told to confirm it’s okay by you to pay. Then only could you speak to a company person. So much for concern to customer and customer feedback.
In my experience with Airtel, it took a lot of effort to talk to a company staff the other day. I was having a problem. Let me say it’s a problem of Airtel’s doing. On my prepaid mobile [[protected]],one SMS message told me to my shock that I had be become a subscriber to a certain service [I had not asked for] and they had debited my pre-paid account against the charges for that service. I tried to stop it, but couldn’t .. for the simple reason there was no exit option on offer at the number mentioned by the Airtel SMS. There was more to it. If I thought the unwanted menace would run its course and then stop, I was wrong. A few days later, Airtel sent me a follow-up SMS to say that the initial service in question was being renewed.
Quite clearly, I found myself trapped without an exit option. I was on roaming in Delhi. The local Helpline would not help, but it gave me Airtel’s number in Karnataka to contact. To stop an unwanted service thrust upon me, I ended up paying the same amount in STD charges to the company.
Win-win for Airtel. Sabbash. What about the hapless customer?
Dharmarajan
15 Oct 2011
my complaint will not solove.so cheak my problem.
this airtel cust.care ppl are really sucks. they are not responding properly all time they are saying i ll forword your call to my supervisor and than bell is ringing continually .and automatically call disconnected. some time they forwarded my call to karnataka cust.care.4 one clarification we have to call 20 time.As well as some one coud sugges me one thing ...........if i am porting my no .tata docomo to airtel, then i am able to utilise 3G facilities or not.pls................[protected]@gmail.com
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