[Resolved] Airtel Customer Care — Airtel customer service is No.1 GARBAGE | |
-First of all, their customer service is a No.1 Junk!! -I am terribly pissed off by the AirTel Services, especially the Customer Service department!!! -If the postpaid customer service is Bull-, this is Pig !! -I had a AirTel postpaid connection since 4 months and due to their erotic billing and hopeless service I was terribly irritated. -None of them know any information when I call them on the discrepancies in my billing, including their Managers, rather Damagers!! - - -And the call center executives are terribly mis-leading with their half-baked knowledge. Even If I scream at them, they've been trained to be buffalo-skinned and get strokes on their buttocks! -Whenever you start reporting any problems to them seriuosly, they just disconnect the call because you are not going to talk to the same 'bum' again, right. -But, anything related to the payment like collection, payment due date, payment follow-up calls works excellent. Fed up of their non-sense and stupid billing, I switched to Airtel Prepaid. This is another big Gutter!!! - Switching took 8 days - Recharging failed repeatedly and it took 2 days to get activated. - Finally, recharged my prepaid with 498 plan with a talk time of Rs.300 - 2 days after the recharge, all my outgoing calls are barred. My balance them was Rs.297 - It has become my usual practice to call them thrice a day and scream at them to activate my outgoing calls. Most of the time, they disconnect the call. - Finally, I managed to file 2 complaints and the estimated resolution was 6 days later. - Luckily, it got activated on the 5th day. - 6th day was the resolution day - I got an sms that my service complaint has been resolved. - Just after the SMS, all my outgoing calls were barred again. My balance was Rs.284.60 Looks like, the service guy switched my connection from 'working' state to 'non-working' state. Bacause, they are buffalos right - they just reverse the connection! - Now, my outgoing calls are barred and I've already spoken to 17 buffalos. Still not resolved. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 54 Comments | |
Comments
Airtel customer care — Airtel customer care is simply Garbage No.1
-First of all, their customer service is a No.1 Junk!!-I am terribly pissed off by the AirTel Services, especially the Customer Service department!!!
-If the postpaid customer service is Bull-, this is Pig !!
-I had a AirTel postpaid connection since 4 months and due to their erotic billing and hopeless service I was terribly irritated.
-None of them know any information when I call them on the discrepancies in my billing, including their Managers, rather Damagers!! - - -And the call center executives are terribly mis-leading with their half-baked knowledge. Even If I scream at them, they've been trained
to be buffalo-skinned and get strokes on their buttocks!
-Whenever you start reporting any problems to them seriuosly, they just disconnect the call because you are not going to talk to the same 'bum' again, right.
-But, anything related to the payment like collection, payment due date, payment follow-up calls works excellent.
Fed up of their non-sense and stupid billing, I switched to Airtel Prepaid. This is another big Gutter!!!
- Switching took 8 days
- Recharging failed repeatedly and it took 2 days to get activated.
- Finally, recharged my prepaid with 498 plan with a talk time of Rs.300
- 2 days after the recharge, all my outgoing calls are barred. My balance them was Rs.297
- It has become my usual practice to call them thrice a day and scream at them to activate my outgoing calls. Most of the time, they disconnect the call.
- Finally, I managed to file 2 complaints and the estimated resolution was 6 days later.
- Luckily, it got activated on the 5th day.
- 6th day was the resolution day - I got an sms that my service complaint has been resolved.
- Just after the SMS, all my outgoing calls were barred again. My balance was Rs.284.60
Looks like, the service guy switched my connection from 'working' state to 'non-working' state. Bacause, they are buffalos right - they just reverse the connection!
- Now, my outgoing calls are barred and I've already spoken to 17 buffalos. Still not resolved.
Airtel — AirTel Customer Service is No.1 GARBAGE
-First of all, their customer service is a No.1 Junk!!-I am terribly pissed off by the AirTel Services, especially the Customer Service department!!!
-If the postpaid customer service is Bull-, Prepaid is Dog !!
-I had a AirTel postpaid connection since 4 months and due to their erotic billing and hopeless service I was terribly irritated.
-None of them know any information when I call them on the discrepancies in my billing, including their Managers, rather Damagers!! - - -And the call center executives are terribly mis-leading with their half-baked knowledge. Even If I scream at them, they've been trained
to be buffalo-skinned and get strokes on their buttocks!
-Whenever you start reporting any problems to them seriuosly, they just disconnect the call because you are not going to talk to the same 'bum' again, right.
-But, anything related to the payment like collection, payment due date, payment follow-up calls works excellent.
Fed up of their non-sense and stupid billing, I switched to Airtel Prepaid. This is another big Gutter!!!
- Switching took 8 days
- Recharging failed repeatedly and it took 2 days to get activated.
- Finally, recharged my prepaid with 498 plan with a talk time of Rs.300
- 2 days after the recharge, all my outgoing calls are barred. My balance them was Rs.297
- It has become my usual practice to call them thrice a day and scream at them to activate my outgoing calls. Most of the time, they disconnect the call.
- Finally, I managed to file 2 complaints and the estimated resolution was 6 days later.
- Luckily, it got activated on the 5th day.
- 6th day was the resolution day - I got an sms that my service complaint has been resolved.
- Just after the SMS, all my outgoing calls were barred again. My balance was Rs.284.60
Looks like, the service guy switched my connection from 'working' state to 'non-working' state. Bacause, they are buffalos right - they just reverse the connection!
- Now, my outgoing calls are barred and I've already spoken to 17 buffalos. Still not resolved.
I CAN EXPRESS MY VIEW AND COMPLAINT IN THIS FORUM .
THANKS FROM DEEP OF MY HEART.
THANKS FROM DEEP OF MY HEART.
Airtel Customer Care — indecent language used
helloi recd. a phone call from Airtel call center a " cell no.- [protected] name Hemant" He offered me a "Mcheck " schem which i refused to accept .
then he started using indesent words and talked rubbish . when i called him back he receivde my call but dint speek a word
please consider it
Om
Hi,
I'm Vijayakumar, working in HCL technologies, Chennai.
Past one year I used Airtel number([protected]). July 26th I deactivated this number.
I went to Airtel office (Saidapet, Chennai-15)
on 26th July I hand over the sim to the executives(!) and paid the amount 670.00
The receipt No. [protected]
Customer Account No [protected]
Payment date [protected]
Received by A Abdul Razack
Mode of payment Credit card
In December 2008, I got new Airtel number[protected]. First 2 days the sim was worked.
After that without any intimation the outgoing of my mobile was cut. After 2 days a
customer care executive called me and told due to non-payment of the previous mobile number
the current number was locked.
Here my simple question to you is,
On 26th July I personally went to Saidapet office, paid the balance amount and I
surrendered the sim.
1) Then How come I have the balance bill?
2) If I really have the balance bill, what the executives did on July 27th, why
didn't ask the complete amount from me? or Am I partner of Airtel?
3) Instead of collecting the entire balance money on the surrender day, they sent
'Outstanding payment' letter. No phone intimations. Especially no bills.
Please think, is it a good practice?
Any how, I believed Airtel, and I sent my sim surrender payment details through courier
to MOHAMED SAJU.M.(Corporate collections.). They didn't even reply to my courier but again
they sent the same 'Outstanding payment' letter (See the carelessness)
Meanwhile, I received a message from customer care service on 6th december, that says,
'Your Service Request number is 19630814 and we will get back to you by 16 dec, 1000 hours'
I'm asking to you, Do you really need TEN days to solve this issue.
Is this the condition for a responsible person in a standard organisation?
Is this the condition for a responsible person who paid all his previous payments
correctly.
Leave it. Again I believed Airtel and waited upto 16th December, today.
Nobody, Nobody responded for my issue, Still my sim is in 'Registration failed' status.
Is this your, cutomer service responsibility? How you are telling, 'Airtel - The most
responsive Customer Service Company' ? It's really shameful.
Then i went to HCL airtel executive salieth ([protected])and checked my status.by hearing
his reply i got frustrated.he told the particular person went to ayyappan temple and he
again registered as a new complaint.what the hell is going on?i cant even imagine these
things from airtel.then i got his manager bharath number and called him.he is unable to
answer my questions and he gave one more number arasu([protected]) who is the very rude &
irresponsible person ever i met.his answer is always this is not related to my work.
Atlast, Airtel sent the 'Advocate Notice' today(16/12/2008).is this way to deal a valuable
customer?see you are behaving like this even to the people in higher position means, what
will be your reaction to the people those who dont have public awarness.after a long
struggle and wasting my valuable time i got a little response from your side.
iam really sorry to say this airtel customer care is worst.whether you are going to take
action or not, anyhow i want to bring out these problems to the higher officials.thank you.
S.VIJAYAKUMAR, SENIOR SOFTWARE ENGINEER, HCL
TECHNOLOGIES.
Hi,
I'm Vijayakumar, working in HCL technologies, Chennai.
Past one year I used Airtel number([protected]). July 26th I deactivated this number.
I went to Airtel office (Saidapet, Chennai-15)
on 26th July I hand over the sim to the executives(!) and paid the amount 670.00
The receipt No. [protected]
Customer Account No [protected]
Payment date [protected]
Received by A Abdul Razack
Mode of payment Credit card
In December 2008, I got new Airtel number[protected]. First 2 days the sim was worked.
After that without any intimation the outgoing of my mobile was cut. After 2 days a
customer care executive called me and told due to non-payment of the previous mobile number
the current number was locked.
Here my simple question to you is,
On 26th July I personally went to Saidapet office, paid the balance amount and I
surrendered the sim.
1) Then How come I have the balance bill?
2) If I really have the balance bill, what the executives did on July 27th, why
didn't ask the complete amount from me? or Am I partner of Airtel?
3) Instead of collecting the entire balance money on the surrender day, they sent
'Outstanding payment' letter. No phone intimations. Especially no bills.
Please think, is it a good practice?
Any how, I believed Airtel, and I sent my sim surrender payment details through courier
to MOHAMED SAJU.M.(Corporate collections.). They didn't even reply to my courier but again
they sent the same 'Outstanding payment' letter (See the carelessness)
Meanwhile, I received a message from customer care service on 6th december, that says,
'Your Service Request number is 19630814 and we will get back to you by 16 dec, 1000 hours'
I'm asking to you, Do you really need TEN days to solve this issue.
Is this the condition for a responsible person in a standard organisation?
Is this the condition for a responsible person who paid all his previous payments
correctly.
Leave it. Again I believed Airtel and waited upto 16th December, today.
Nobody, Nobody responded for my issue, Still my sim is in 'Registration failed' status.
Is this your, cutomer service responsibility? How you are telling, 'Airtel - The most
responsive Customer Service Company' ? It's really shameful.
Then i went to HCL airtel executive salieth ([protected])and checked my status.by hearing
his reply i got frustrated.he told the particular person went to ayyappan temple and he
again registered as a new complaint.what the hell is going on?i cant even imagine these
things from airtel.then i got his manager bharath number and called him.he is unable to
answer my questions and he gave one more number arasu([protected]) who is the very rude &
irresponsible person ever i met.his answer is always this is not related to my work.
Atlast, Airtel sent the 'Advocate Notice' today(16/12/2008).is this way to deal a valuable
customer?see you are behaving like this even to the people in higher position means, what
will be your reaction to the people those who dont have public awarness.after a long
struggle and wasting my valuable time i got a little response from your side.
iam really sorry to say this airtel customer care is worst.whether you are going to take
action or not, anyhow i want to bring out these problems to the higher officials.thank you.
S.VIJAYAKUMAR, SENIOR SOFTWARE ENGINEER, HCL
TECHNOLOGIES.
Om
Hi,
I'm Vijayakumar, working in HCL technologies, Chennai.
Past one year I used Airtel number([protected]). July 26th I deactivated this number.
I went to Airtel office (Saidapet, Chennai-15)
on 26th July I hand over the sim to the executives(!) and paid the amount 670.00
The receipt No. [protected]
Customer Account No [protected]
Payment date [protected]
Received by A Abdul Razack
Mode of payment Credit card
In December 2008, I got new Airtel number[protected]. First 2 days the sim was worked.
After that without any intimation the outgoing of my mobile was cut. After 2 days a
customer care executive called me and told due to non-payment of the previous mobile number
the current number was locked.
Here my simple question to you is,
On 26th July I personally went to Saidapet office, paid the balance amount and I
surrendered the sim.
1) Then How come I have the balance bill?
2) If I really have the balance bill, what the executives did on July 27th, why
didn't ask the complete amount from me? or Am I partner of Airtel?
3) Instead of collecting the entire balance money on the surrender day, they sent
'Outstanding payment' letter. No phone intimations. Especially no bills.
Please think, is it a good practice?
Any how, I believed Airtel, and I sent my sim surrender payment details through courier
to MOHAMED SAJU.M.(Corporate collections.). They didn't even reply to my courier but again
they sent the same 'Outstanding payment' letter (See the carelessness)
Meanwhile, I received a message from customer care service on 6th december, that says,
'Your Service Request number is 19630814 and we will get back to you by 16 dec, 1000 hours'
I'm asking to you, Do you really need TEN days to solve this issue.
Is this the condition for a responsible person in a standard organisation?
Is this the condition for a responsible person who paid all his previous payments
correctly.
Leave it. Again I believed Airtel and waited upto 16th December, today.
Nobody, Nobody responded for my issue, Still my sim is in 'Registration failed' status.
Is this your, cutomer service responsibility? How you are telling, 'Airtel - The most
responsive Customer Service Company' ? It's really shameful.
Then i went to HCL airtel executive salieth ([protected])and checked my status.by hearing
his reply i got frustrated.he told the particular person went to ayyappan temple and he
again registered as a new complaint.what the hell is going on?i cant even imagine these
things from airtel.then i got his manager bharath number and called him.he is unable to
answer my questions and he gave one more number arasu([protected]) who is the very rude &
irresponsible person ever i met.his answer is always this is not related to my work.
Atlast, Airtel sent the 'Advocate Notice' today(16/12/2008).is this way to deal a valuable
customer?see you are behaving like this even to the people in higher position means, what
will be your reaction to the people those who dont have public awarness.after a long
struggle and wasting my valuable time i got a little response from your side.
iam really sorry to say this airtel customer care is worst.whether you are going to take
action or not, anyhow i want to bring out these problems to the higher officials.thank you.
S.VIJAYAKUMAR, SENIOR SOFTWARE ENGINEER, HCL
TECHNOLOGIES.
Hi,
I'm Vijayakumar, working in HCL technologies, Chennai.
Past one year I used Airtel number([protected]). July 26th I deactivated this number.
I went to Airtel office (Saidapet, Chennai-15)
on 26th July I hand over the sim to the executives(!) and paid the amount 670.00
The receipt No. [protected]
Customer Account No [protected]
Payment date [protected]
Received by A Abdul Razack
Mode of payment Credit card
In December 2008, I got new Airtel number[protected]. First 2 days the sim was worked.
After that without any intimation the outgoing of my mobile was cut. After 2 days a
customer care executive called me and told due to non-payment of the previous mobile number
the current number was locked.
Here my simple question to you is,
On 26th July I personally went to Saidapet office, paid the balance amount and I
surrendered the sim.
1) Then How come I have the balance bill?
2) If I really have the balance bill, what the executives did on July 27th, why
didn't ask the complete amount from me? or Am I partner of Airtel?
3) Instead of collecting the entire balance money on the surrender day, they sent
'Outstanding payment' letter. No phone intimations. Especially no bills.
Please think, is it a good practice?
Any how, I believed Airtel, and I sent my sim surrender payment details through courier
to MOHAMED SAJU.M.(Corporate collections.). They didn't even reply to my courier but again
they sent the same 'Outstanding payment' letter (See the carelessness)
Meanwhile, I received a message from customer care service on 6th december, that says,
'Your Service Request number is 19630814 and we will get back to you by 16 dec, 1000 hours'
I'm asking to you, Do you really need TEN days to solve this issue.
Is this the condition for a responsible person in a standard organisation?
Is this the condition for a responsible person who paid all his previous payments
correctly.
Leave it. Again I believed Airtel and waited upto 16th December, today.
Nobody, Nobody responded for my issue, Still my sim is in 'Registration failed' status.
Is this your, cutomer service responsibility? How you are telling, 'Airtel - The most
responsive Customer Service Company' ? It's really shameful.
Then i went to HCL airtel executive salieth ([protected])and checked my status.by hearing
his reply i got frustrated.he told the particular person went to ayyappan temple and he
again registered as a new complaint.what the hell is going on?i cant even imagine these
things from airtel.then i got his manager bharath number and called him.he is unable to
answer my questions and he gave one more number arasu([protected]) who is the very rude &
irresponsible person ever i met.his answer is always this is not related to my work.
Atlast, Airtel sent the 'Advocate Notice' today(16/12/2008).is this way to deal a valuable
customer?see you are behaving like this even to the people in higher position means, what
will be your reaction to the people those who dont have public awarness.after a long
struggle and wasting my valuable time i got a little response from your side.
iam really sorry to say this airtel customer care is worst.whether you are going to take
action or not, anyhow i want to bring out these problems to the higher officials.thank you.
S.VIJAYAKUMAR, SENIOR SOFTWARE ENGINEER, HCL
TECHNOLOGIES.
Please may be returned my mobile balance of Rs.10/-. Which has charged without any information and unnecessary. My mobile NO. is [protected]. The Customer Care Executive have given permission. They said that in the 30 minutes the balance has been reached to my mobile but I didn't got till now.
Thanking You
Thanking You
I feel the complaints the consumers have posted in this blog must be correct as i face a situation which is very filmy.
I had a postpaid no [protected] subscription[protected] which i had already cancelled & paid the total amount due consulting the customer service executive.
The no was cancelled on Monday the 13th October 2008 at 6:30pm.(CANCEL REQUEST NO[protected]. The agent's name was "Oam".
Even after that i was getting bills & the last time spoke to a lady who asked me to ignore the bill.
Surprising enough i received a letter today the 16th January 2009 saying i have to pay Rs1032 within 7days.
My email add: [protected]@rediffmail.com
[protected]@yahoo.co.in
#[protected]
I had a postpaid no [protected] subscription[protected] which i had already cancelled & paid the total amount due consulting the customer service executive.
The no was cancelled on Monday the 13th October 2008 at 6:30pm.(CANCEL REQUEST NO[protected]. The agent's name was "Oam".
Even after that i was getting bills & the last time spoke to a lady who asked me to ignore the bill.
Surprising enough i received a letter today the 16th January 2009 saying i have to pay Rs1032 within 7days.
My email add: [protected]@rediffmail.com
[protected]@yahoo.co.in
#[protected]
address details
I want my puk code, as my sim has been bloked
Dear sir/madam,
Even after several follow-up thro mail and phone calls you failed to give my may-09 month item wise bill. Now i have my own fear on your billing part. It shows your inefficiency and also deliberately hiding information to customer.
Now you have proved your true colour...
Airtel...superb service...superb cutomercare...
S.Vincent
[protected]
Even after several follow-up thro mail and phone calls you failed to give my may-09 month item wise bill. Now i have my own fear on your billing part. It shows your inefficiency and also deliberately hiding information to customer.
Now you have proved your true colour...
Airtel...superb service...superb cutomercare...
S.Vincent
[protected]
d/sir no care towards my complain birendra kumar sinha
no response
I have been using airtel for the past 3 years. my friends and my relatives are also using your brand. But now i am highly dissatisfied with your prepaid and ratecutter plans. Now Aircel is in the good move. Now MTS company is offering 10000 free talk time. Unless you change yourself in your plans on talktime, its unable to stop us to switch over to another telecom provider from your airtel...
We are expecting a valuable offer which is economically valuable to all from you..
I hope u will do so...
We are expecting a valuable offer which is economically valuable to all from you..
I hope u will do so...
Dear Airtel customer care services
My number is [protected]. I do not want jumani-wap service and other add SMS.
Kindly do the needfull to keep-up my mobile with peacefull mind. Pls arrange to send only sms sent by private mobile holders only. NO SMS ABOUT INTERNET SERVICES AND FANCY DOWNLOADS ON NET SERVICES. I AM A SANYASI- BACHELOR.
THANK YOU
WITH WARM REGARDS
Chaithanya Abisekh. R.
THENI - TAMILNADU.
My number is [protected]. I do not want jumani-wap service and other add SMS.
Kindly do the needfull to keep-up my mobile with peacefull mind. Pls arrange to send only sms sent by private mobile holders only. NO SMS ABOUT INTERNET SERVICES AND FANCY DOWNLOADS ON NET SERVICES. I AM A SANYASI- BACHELOR.
THANK YOU
WITH WARM REGARDS
Chaithanya Abisekh. R.
THENI - TAMILNADU.
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Airtel Customer Care — costmer cere services are not working properly
dear custmer cere.plece open my help line.