Airtel Complaints & Reviews

I am from Pune and on 30th may 2009 at around 2am I have received a message regarding charging notification of Rs 25 for GPRS activation which i have not activated on my mobile no.Rs 25 has been deducted from my account. So I have called the customer care at 121 .executive (Tabrez) has attended my call and when I have asked about the deduction of Rs.25 from my account without any request sending from my side .He said this service gets activated by default.when I told him that I'm a user of Airtel for last 4 years and its not possible that a service can get activated without any request sending from customer where there is a possibility of deduction of money, he start arguing with me and use slang word, and said that nobody can do any thing to him, nobody can make any complaint against him.I think Airtel do not provide any proper training to there customer care executive.At least a executive should know how to talk with customer.Its very shameful for a brand AIRTEL..I got a reference no.[protected].Is there any criteria to make a complaint against customer care ex. TABREZ for his misbehavior and using bad words and also providing wrong information and also against AIRTEL for giving such bad services to its customer.My no is [protected].Time of call 5.03 am. executive name- TABREZ

my air tell no is [protected]. i have using frenzo service from many time on it todat that is 29thmay2009 they sunddeny blocked my service i wanna know why. after sending them about 100 mails today since the morning i have not got a reply from tem till now the tmis is 7.50 pm now. as i am in jodhpur i even tried to contact there custmer care service [protected] from here i could only hear there prerecoded tarrif plan or the option for choosing a language to haer . i am really sorry to say we indians are beibg cheated by big company. if any one from airtell is reading to this mail can i hear from them either on my mail or my jodhpur no [protected].

I am a prepaid user of Airtel Mobile.

I have been receiving a SMS Message from the Number 52121, which says, "you have missed 2 calls. Never miss a call again.Activate Missed call alert service at just Rs.10/month. SMS MCA<space>ACTIVE to 52121.

It looks ordinary but the point here 'If I missed 2 calls and if my handset does not show that, either my handset is fault or Airtel must have purposely blocked that from showing or else the SMS message is misleading the customers or even we can say cheating.

How can a big business firm like Airtel can do such a thing and come to that level of promoting the products? It is a shame

Rahul Rajkumar Gupta,
26, Abuseth Road,
Dehu-Road, Pune
Near Hanuman Mandir,
Pune:-412101.
To, Ph:-[protected], [protected]
The Manager, Dated:-29/05/09.
Bharti Airtel Limited.


Sub:- Non Refund of Security Deposit.


Sir,
I Rahul Rajkumar Gupta using mobile no [protected] transfer my prepaid no to postpaid on 24th feb 2009 at that time of conversion two person from Bharti Airtel Ltd swaragate office pune come to my office and take all my required documents & Rs 500/- in which Rs 250/- for Activaton & Rs 250/- for Security Deposit was & issued me a fresh new sim card.

On 5th May 2009 I again transfer my no from postpaid to prepaid & cleared all my dues on the same day but my security deposit is not being transfer to my a/c & when I call to customer care from Bharti Airtel outlet ( Ankit Communication Chinchwad ) on no 888 an say all this matter they reply me that security deposit is been not reflecting in the a/c so i reply to them that I have received a letter from the Bharti Airtel Ltd ( 7th floor, Bldg. No.7, Interface Link Road, Malad (W), Mumbai-400064) than I got a reply from customer care executive that please show that letter to our any of my nearest Bharti Airtel Outlet your security deposit will be immediately transfer to the a/c.

But to my supprise when I show the company letter to Bharti Airtel outlet ( Ankit Communication Chinchwad ) the person denied the company letter and reply that this letter is of no use & they cannot give my security deposit & can’t transfer security deposit amount to my a/c. I feel that I have been cheated by the Bharti Airtel Ltd.

So I request the kind management to look into this matter & please transfer my Security deposit to my a/c as early as possible.


With Regards,

Rahul Rajkuamr Gupta.

i'm bought Airtel GSM Prepaid SIM with NO:[protected] with providing my ID & Address Proof. 1 year later i've lost my SIM . i've contacted Airtel Dealer near Sony world, Koramangala, Bangalore.They Said ur GSM phone no: is not in ur name & they did't give who name he has.

Dear Sir,
my name is sanjeev kumar, #, HE-1043, phase-1 Mohali My compaint isthat i am puirchased 2 airtel recharg coupns for rupees 20 of 10 each but onwhich SR NO [protected], & PIN NO [protected], WHICH WHEN I RECHARGE DIAL *130* PIN NO # THAN HE SHOWS THIS VOUCHER IS ALREADY USED BY ANOTHER MOBILE pHONE nO SO PLS I COMPALINED AGAINST DOUBLE ISSUE OF PIN NO & SR NO BY THE SAID AIRTEL COMPANY &

kindly request to You pls verify this pin no & give appropriate compensation to me because i am face very difficulti because i want to urgent call pls reply this mail

yours faithfully
sanjeev kumar
[protected]
emai [protected]@yahoo.com

I had purchased an Airtel digital tv in march 09 & took part in there contest Stars come home, in the weeks time I was informed that I won nokia mobile phone in the contest & then the trouble started. Since then I have been waiting for my prize but I havent recieved either my prize or a satisfactory feedback from customer care department.

After making a number of calls to airtel customer care department & sending...

Respected Authority,

Sir/Madem,
Since last 4 days my Airtel sim is not activated yet, and the retailer is not taking any of his responcibility so under this circumstrances what can i...? insted of approching the authority like you
please sir/madem help me.
i had given my conern document. with priscribed money.
my conern no is [protected] from Gurgaon (Haryana) and the retailer contact no. is [protected]

Thanking You Sir/Madem

Youth Faithfully
Vaibhav P. Bhojpant

I have got the discount offer. RC 45 with all local call @ 60 paise for 60 days and after 60 days Rs 1 / day deduction. I tried two times RC 45 but the transaction failed. I called Customer care, he told to recharge through SMS . After made a SMS directly the deduction of Rs 1/day scheme activated. I called C.C. why this happened, he logged a complaint and assurmed me that there will no more deduction of Rs 1/ day. nut after two days it is still going on. Offer transactions gets failed where as the transaction of RC coupons gets immidietly activated. Airtel is only name to show nut the service is very very poor. and the Customer care misguide the users.

Dear Sir,

I have 2 Postpaid Numbers in my name.

The numbers are..
1.[protected]
2.[protected]

I need the account numbers for those mobile numbers to check online bills.

Kindly proceed my request and reply to me.

Thanks,
Sivakumar.S

As I have activated in the month of march 09. my mobile no. is [protected]. I received wel come letter and phone bills on my residental address. sundenly my connection has been disconected. after verification from 121 they are saying that your verification is nagative.please check the matter and activate my number. My other contact No. is [protected].

Due to some urgent work at Mumbai I had to Go To Howrah (Kolkatta Via Train to catch flight for Mumbai on 24/04/2009. Upon reaching Kolkatta airport i realized that my airtel number is not working thus i made call to airtel call centre ( From kolkata airport at around 8.45 AM) mentioning my problem and making them clear that hopefully my roaming has not been activated. Call centre guy told that they can not resolve my problem since it pertains to Jharkhand so soon some one from Jharkhand call centre will call me.For urgent resolution I provided them with my alternate Reliance India Mobile number [protected].

No one cared to call me or resolve my problem.

On 27th April'09 the moment I returned back to Jharkhand after my trip to Mumbai and Kolkata my phone started working fine.
I want Airtel To compensate for the follwing;
1) During filling up the form I ticked activation of roaming so why this was not done.
2) If by mistake not done then even after call to Call centre from kolkata why my problem was not resolved and more over call centre guy telling that he is unable to resolve the problem since the case pertains to Jharkhand ( Although Airtel claims being same thorughout india)
3) If problem/phone not working was not due to rpoblem of roaming activation then why did my phone start working fine moment i entered Jharkhand.
4) why did no one cared to call me on my alternate number to try and resolve the issue.
5) If atall there were no such problem then how come i received 2 messages on my mobile telling a) roaming deactivated, b)Roaming activated w.e.f. 27/04/2009

Dear sir/madam, myself santanu banerjee, i have activate airtel live on my prepaid connection. my no.[protected], unfortunately, i want to deactive this service as soon as possible.
Thank you...!!

Well, we really like Airtel services before this is happened.
We were using Airtel broadband connection from last two years and there is no bill laps. We shifted our office from that location to new address but Airtel connection was not possible on that new address. What they suggested is to put connection on safe custody and when the shifting is available they will move the connection and there is no charges for this safe custody option. We did that and for first 3 months it went perfectly fine and after three months we again got call and they asked if you want to continue safe custody because shifting is still not possible, we said yes because we want to keep that number and there is no bills using safe custody. So we did.

Now in on completion of three months we started getting calls from Airtel for outsanding of 3000 Rs. We said we are not using service and connection is in Safe custody and they say we don't have any information. We told them that we given signed document but they have no idea.

Now after a week we got a call from someone from Airtel that we have a case registered against you for Cheating and Fraud and for detail call XXX lawyer on XXX number. We called and they said Bharti Airtel took this legal action for non payment for 3000 Rs (Just for 3000Rs?)
and if you don't pay then you have to follow proper legal action to fight with them. We told them all about how this is happened and how Airtel is doing this mistake but they said action is taken.

So now, what to do? Isnt that funny?

Can someone get in touch to explain what is the problem with Airtel management. We tried to talk to any senior person but all are busy in they cube. We are using 3-4 Airtel services which sums about 5000Rs bill per month and if they are really like to treat customer like that then we are going to kick all these connections. There are many provider better then them.

Sir, I am serving in Army. My Mobile No [protected] AirTel postpaid connection. My transfer from Srinagar (J&K) to New Delhi wef 05 May 2009. So, My connection changed from Srinagar to Delhi shortly. My email address [protected]@yahoo.in and contact No [protected] for the period 6 PM to 7.30 AM and Sat, Sunday every time available on above mobile No.

Sir, I am serving in Army. My transfer from Srinagar (J&K) to Delhi wef 05 May 2009. My postpaid AirTel Connection Plan 599. To convert above said connection to Delhi shortly.

Dear Sir,
I got a sms that if a do a recharge with Rs 47 voucher i will get 65 mins STD free. When i did it, my STD rate reduced from Rs 1.50 to Rs 1.00 instead of receiving those 65 STD free minutes. I confirmed it before getting the recharge done i was informed that i will get those free STD minutes but I haven't got it. There is no reponse from the customer care of Airtel. Earlier also I have faced many problems like, my balance were deducted for the cricket scores though i never subscribed for such offers. THey used to send me offers that from the 4th minute my call charges wil become 50% but i was charged at full rate.
I have complained several times regarding such issues but the concerned person at the other end drops the phone on our mouth.
Please take neccesssary actions against the company so that we can get rid of the cheaters.

Thanking You.
Piyush Sureka
[protected]
[protected]

Hi, <br />
<br />
Sorry...is what they finally said after wasting my time on various complaint calls I made to them. I am talking about none other than 'Airtel'. Im using their phone backup service to store all my data such as sms, photos, videos, phonebook, from last 3 years. why? coz I trusted the contract they had with me for keeping my data safe on their server, in their offer they mention the threat of loosing important data incase we loose our mobile phone, with their phone back up service we can transfer our data to their server & forget about it! <br />
I did the same & to my horror all my data is lost on their server & all they have to say is SORRY...cant recover the same.<br />
Dont know what to do so thought share with you my experience with this wonderful company called AIRTEL!

I got a connection from air tel digitaltv on 22nd
march 2009 from a shop at Badala road kharar, district mohali, punjab at
the cost of rs 1750. My id is [protected] and my activation code number is
[protected]. Installation was done by a person ( from air tel
company)Mr.Ranbir Singh (mobile number[protected] on 23rd march 2009. My
Set Top Box ID (STBID) is [protected]. Since very first day of
installation i faced a problem very regularly. After every one or two days
my tv started displaying a message ' THIS CARD IS NOT AUTHORISED '. I
contacted Mr. Ranbir Singh (who installed it), owner of the shop (Mr.
Balwinder Singh)from where i purchased airtel digital tv and customer care
number many times but got only a temporary solution.
On 30.03.2009, I got a call from your office phone number[protected] at
5.07pm about rectification of the error and the person online assured me
o[censored]ninterrupted signals in future but next morning same message appeared
again on my tv.

At customer care they say that the amount in my account is rs 2000,
whereas i purchased a connection for rs 1750.

Even at the time of installation when Mr. Ranbir Singh contacted the
company for activation, he was told at his mobile that this set top box is
already activated.
My airtel digital tv started recieving uninterrupted signals
from 5th april 2009 but I was confused to see the negative balance in my
account.Therefore I made a written request by email to know that why my tv is
showing negative balance in message box of my account ?
In response to my complaint I got a message on my mobile
(number[protected] from company on[protected] at 3.18 pm in which i was
asked to recharge my digital tv account because of negative balance in the
account.
I got a phone call from company office (phone number[protected] on
[protected] at 11.51 am) and message conveyed to me was that problem
related to viewing of CNBC TV 18 and B4Uwill be solved within 30 minutes
approximately but instead of this, on the morning of[protected] all the
channels available to me were blocked and through a telephone call from
[protected] on[protected] at 1.58 pm i was informed that all the
channels available to me are blocked by company due to negative balance in
my account and i was asked to get my account recharged to view these
channels. Two messages were sent to me on my mobile on[protected] and
[protected] by airtel digital tv informing me that myaccount is suspended
due to negative balance.
Thus instead of solving my problem company created another problem for me.
I am unable to understand that why should i recharge my account when i am
authorised to view the channels free of cost for first three months.
I recieved a message from airtel digital tv on 26-04-09. The content of this message is:
Dear customer, your digital tv a/c has been successfully recharged with Rs 2000.00. Your current a/c balance is Rs - 17.95, valid till 16-04-09.

I dont know that
1.Even after this so called recharging, why I can not still view any airtel digital tv channel.
2. who recharged my account ?
3. If recharged by company, then why it is valid till 16-04-09, the date which has already expired.
4. why again after recharging, my a/c is still having negative balance of Rs 17.95.
5. Inspite of writing to company about my agony on their
email address ( [protected]@airtel.in), I am unable to recieve uninterrupted
signals till filling of this complaint.
6. I had to waste my money and time again and again for contacting the
person who installed the airtel digital tv as well ascontacting company
through internet.
7. It gave me a lot of restlessness due to mental harassment .
8. I am missing live telecast of IPL cricket matches on SET MAX channel
which is a part of the channels available on this connection. For watching
the thrills of IPL cricket matches I had decided to get this airtel
digital tv but instead of enjoying these at my home now I have to move to
the home of someone else which is very much shamefull to me and all this is
due to unsatisfactory services of the company.
9. Now I do not know the exact date from which those three months should
be counted for which I am authorised to view the channels free of cost.
10. I want compensation from the company for the torture.

Regards,

Prof. Inderjit Singh[protected]
# 193, First floor, Anand Nagar, Kharar, Mohali, Pb.

Sir

My mobile is being hacked and someone (still untraced) has done ISD calls for the amount of Rs 13, 500.Without my knowledge and the LOG is also there in my mobile, on enquing from the company it is being said that some website has hacked the mobile set Nokia N 70 and they hae done it.Now why should I pay the bills for the wrong and what are the legal remedies available for the same.Pl advice

Regards

Dilprit Singh