Aqua Guard — Pathetic Services by Aquaguard

Address:

North West Delhi, Delhi

1. I own an AQUA FLO water purifier from EUREKA FORBES.

2. After AMC was done, technician did service of machine. To my apathy, machine started leaking after some time technician had left. I had to call him. (I don't know if these technicians are ever trained, as whenever they do service of my machine, most of the times they don't assemble the machine properly and i have to waste my time, energy and money to recall them).

3. Moving ahead, the so called technician came and assembled again, problem was sorted out. (Though temporarily)

4. On 12th Jun, the machine stopped functioning again (I am sure technician was not able to pack it properly). I lodged a complaint (Complaint number

58395979 dated 12 Jun 2010)

5. Since then i have been following this complaint. Today is 15th Jun 2010, 19:20 minutes. Till now no one has attended the complaint.

6. I tried to reach local service center (SAI Aquacare, tel number[protected], but they say that they have not received the complaint (last spoke on 14th Jun), whereas customer care says that complaint is immediately forwarded to local service station)

6. Whenever i call customer care, those call center people tell me that complaint is under process (I don't understand, what this term "Under Process" means).

7. They have given me following numbers to speak about my woes:

a.[protected] (This number is always switched off)

b. 0-[protected] (No one attends this number)
8. I have been spending an amount of Rs 100/- (minimum) on account of drinking water .

9. May i know when this problem will be sorted out.

10. I would also like to understand is there any Service Level Agreement clause wherein company is liable to be penalized on account of delays, as if there would be any component failure that would simple mean more and more delays and further increase in my expenses on water.

Waiting for your prompt reply. (Please treat this communication as electronic - mail and not a postal mail)


Deepak Malik