[Resolved] Asus Laptop — POOR CUSTOMER SERVICE IN KOLKATA FOR ASUS LAPTOP | |||
I have an ASUS Laptop which is malfuncting. ASUS provide customer service for repairing through their service provider M/S Neotenic Informatics Pvt. Ltd (Kolkta). They have no skilled and well qualified technician to handle sophisticated quipment like ASUS laptop at Kolkata office. They only pass time and harass the customer without any fruitful result. Ultimately the customers return home and scrap their laptop. I am now suffering for a month. each time I contact their Kolkata office, i get reply that either the technician is ill or very busy and could not get time to open the laptop or could not identify the problem. Each time they say different reply . I doubt if my laptop will finally return home in working condition from their servce center or not. My conclusion is that precious items are in the hands of monkeys to mishandle. I bring notice to top authority of ASUS India Ltd. and the valuable customers of ASUS products that proper corrective action and follow up/enquire should be taken at the earliest otherwise ASUS will loose their market in India. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
Have you tried contacting Rashi peripherals?
mother board asus p5gc-mx1333
i have buyed mother board in april 2009 from Vedant computers kolkata
now i have encountered problem with my mother board, in between this also i have encountered problem, but it was in warantee period, so, i have been to asus service centre: DIGICOMP COMPLETE SOLUTIONS LTD, 49B, C.R.AVENUE. KOLKATA-12.
PH NO:[protected]/[protected]/40077906.
and tell them the detail about my mother board problem, that it gets shut down automatically after sometime and it get to restarted mode automatically and there is no display. i submitted my board for service, on 26/7./2011.
i been there to collect it on 02.08.2011
i took it to home and start my machine, after 2 hours my machine again hanged and again there was no display and went to restart mode auto and was not workin properly,
the trouble of my mother board is that it is not working properly, i mean to say after, it gets off automatically and get to restart MODE AUTO.
moreover i also want to tell one fact that the management of the service centre in kolkata is not good. there is no co-ordination.
i have buyed mother board in april 2009 from Vedant computers kolkata
now i have encountered problem with my mother board, in between this also i have encountered problem, but it was in warantee period, so, i have been to asus service centre: DIGICOMP COMPLETE SOLUTIONS LTD, 49B, C.R.AVENUE. KOLKATA-12.
PH NO:[protected]/[protected]/40077906.
and tell them the detail about my mother board problem, that it gets shut down automatically after sometime and it get to restarted mode automatically and there is no display. i submitted my board for service, on 26/7./2011.
i been there to collect it on 02.08.2011
i took it to home and start my machine, after 2 hours my machine again hanged and again there was no display and went to restart mode auto and was not workin properly,
the trouble of my mother board is that it is not working properly, i mean to say after, it gets off automatically and get to restart MODE AUTO.
moreover i also want to tell one fact that the management of the service centre in kolkata is not good. there is no co-ordination.
Asus Laptop — sound system
Since i buy this ASUS laptop from Chittagong, Bangladesh. I am having problem every day. I am regreating to invest my money on this Asus laptop. Never BUY ASUS laptop from BANGLADESH
keyboard not working
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ASUS should have their own service center ... if they want to sell their product effectively... as in India everybody tries to *repair* their equipments instead of throwing them in TRASH like in USA/UK...