1. There are normally 3 people in the House Boat. That is right. But one is compensate if anyone is on leave.
2. It is the common style in the Houseboat. All are prepaid. They do not have the advance booking. Those customer doing the advance booking will get the receipt at the time of booking. They have not done the advance booking. Our office is far away from the Boat boarding point. So if in case we went to our office to take the new receipt, it will take time to start the houseboat (that will create another compliant). So as an alternative proof we gave the receipt of the near by operator.
3. They didn't complaint about the ant at that time and they had the welcome drink too.
4. It is always a fixed menu available in Houseboat. If extra required they should inform it before the cruise starts. It is not possible to change the menu after the boat starts. They do not specify any extra menu.
5. Not informed at that time.
6. Houseboat will cruise in lake in a normal speed. If the wind is not favor it is force to slow down the boat. Customer safety is more important.
7. He got the wrong information from someone that he can see the Fishing net (China net) in Alleppey.
That kind of nets are found in Cochin and not in Alleppey.
8. Point noted ( This we accept as our error. Action taken )
9.The cable is optional in Houseboat. Cable is connecting through DTH. The waves in the lake may slightly change the position of the boat which may result in jamming the signals of DTH.
10. The AC in the houseboat is working in Generator. We agreed that the AC stopped to about 10 min when the Generator cut-off automatically. It was reconnected in 10mins without a problem.
11. For morning the total cruise timing is one hour. We have given the one hour cruise in Houseboat in morning.
Some people thinks that they will get a Hotel like facilities in Houseboat and some have very big expectation about the houseboat. That makes this problem. There are lot of limitations in a House Boat.