In May this year I booked Himachal Pradesh package tour through Chalo Gaai, one of big tour operators in Kolkata. I have toured with many tour operators in the past, but this was the worst experience for me on an organized tour! The kind of experience I went through dealing with Chalo Jaai, right from booking stage to post tour interaction was simply worst.
My personal recommendation is to avoid Chalo Jaai at any cost. They cannot provide promised good accommodation, good food, comfortable travel and good coverage of the destination – in short meet basic expectations. Chalo Jaai as concluded by all the tour members (customers) on this tour is a mis-managed, un-professional tour company providing worst possible service for the premium amount they charge.
*********How Chalo Jaai cheated on this tour:**************
~Cheap Hotel Selection~:
During booking process, it was assured by Chalo Jaai that good star like hotel accommodation would be provided during the tour. Whereas except Shimla, condition of hotel accommodation provided by the tour operator was so bad and poor that nobody could imagine also. In Manali, they forced us to stay in a unhygienic damp room which is not even a hotel also.
One of the reasons for most of customers to select Chalo Jaai was the promise to provide very good food on all days of the tour. The food that was served on most of the days was either inadequate or poor quality, with absolutely no choice available. The most surprising fact was while returning from Amritsar to Kolkata by train, no food was provided to us and we had to arrange our food from running pillar to post. They were not even bothered to arrange food for our babies.
~Worst Tour Guide/Manager~:
The manager of the tour was never accessible. He was not bothered to listen to anybody's problem or requirements.
For the heavy price that the we paid on this tour had to pay in terms of time, money, mental peace and above all ruining family vacation, all the tour members were mentally very upset after returning from the tour. The entire episode has left us with most traumatic experience of being cheated by Chalo Jaai for our hard earned money.