Homeshop18 — Order not delivered | |||
Hello Sir/Mam, I have ordered Padmini 3 Burner Glass Top - CS-3GTA in homeshop18 on[protected] and they sent a message on[protected], that your order delivered in 2 or 3 days but .it not delivered.My Order no on homeshop18 is #[protected] and suborder No[protected]. I called customer care but they all were unable to told any thing about my order. So kindly take a strict action for www.homeshop18.com My mail id-mayur.[protected]@gmail.com Phone No#91-[protected]. Mayur Gupta Was this information helpful? | |||
 35 Comments | |||
Comments
Had ordered for a product from HomeShop18 on October 22, with a promise that it will be delivered within 7 days. Made the first call on November 2 on their helpline number and was told that the product will be delivered in next 2 days. Called again on 4th Nov, to get the response that the courier agency has returned the product because of no one being present at the address mentioned, which is unbelievable, as there are enough members in my family who are present at any point of time. The complaint was registered and was again promised that, the order will re-processed and delivered within 2-3 days. Today, on Nov 11, the status remains the same; albeit the assurances have changed from 2-3 days to a week or so. Even if the person had registered the complaint on Nov 2nd or 4th, the product should have reached me by today (if it were to take a week to process).
There is no reason why the customers should be fooled around by these companies.
There is no reason why the customers should be fooled around by these companies.
My order no. is[protected], order date is-18th Nov. 09.
They people said that they will deliver product in 7 to 8 days but today on 5th day your stupid executive called me for verification only. They have not dispatched till now.
their stupid executive is not interested to work any more he has no manners how to talk with a female customer, when I asked his name he refused to tell me his name this is not the way by they can make customer.
This is my first and last order to HOMESHOP18. because they dont have rational executive and right process to deal an order.
when you can deduct amount on the same day then why are their executive waiting to pass on 5 days?
I am not satisfy with your executive statement and why he didn't tell me his name. is he fraud? No efficient and expert person is available for serving the customers. They does not know the value of customers and ethics of business.
I am going for holidays that's why I order for DG cam, but I don't think you people would be able to deliver it on time.
its better if they cancel my order and give my money back.
They people said that they will deliver product in 7 to 8 days but today on 5th day your stupid executive called me for verification only. They have not dispatched till now.
their stupid executive is not interested to work any more he has no manners how to talk with a female customer, when I asked his name he refused to tell me his name this is not the way by they can make customer.
This is my first and last order to HOMESHOP18. because they dont have rational executive and right process to deal an order.
when you can deduct amount on the same day then why are their executive waiting to pass on 5 days?
I am not satisfy with your executive statement and why he didn't tell me his name. is he fraud? No efficient and expert person is available for serving the customers. They does not know the value of customers and ethics of business.
I am going for holidays that's why I order for DG cam, but I don't think you people would be able to deliver it on time.
its better if they cancel my order and give my money back.
Respected Sir/Madam,
I have placed my order of Janper 84 Pcs Dinner Set vide Order no.[protected] suborder no.72096555 and paid Rs.2999 through DD. on 3rd December to HomeShop18 but i have not received my ordered items till date. The feedback option available on the Homeshope18 website is useless and I am of the opinion that no one ever takes note of the feedback as I have been writing my complaint therein with no avail.
Please let me know whats the remedy available in case the ordered item is not delivered to me.
Thanks.
I have placed my order of Janper 84 Pcs Dinner Set vide Order no.[protected] suborder no.72096555 and paid Rs.2999 through DD. on 3rd December to HomeShop18 but i have not received my ordered items till date. The feedback option available on the Homeshope18 website is useless and I am of the opinion that no one ever takes note of the feedback as I have been writing my complaint therein with no avail.
Please let me know whats the remedy available in case the ordered item is not delivered to me.
Thanks.
I ordered a Gas Stove on 13 Jan2010 but it is not delivered till 25 Jan 2010. Payment charged to my credit card. Order No.[protected]. This site not has E-mail ID.
I had placed an order online with HomeShop 18 on 18th February 2010 Ref Order Number –[protected] for Whirlpool 6Kg semi Automatic Washing Machine and Reebok Watch Combo.
It was supposed to get delivered in 7-8 working days. Today I am writing this complaint on 15th March 2010 and don't have clue about the delivery schedule. Home shop 18 makes a lot of false statements and mislead the customer. Their TV channel talks about the products getting delivered in 7-8 days and actual experience is very different.
My repeated follow up have gone unheard I must have called their call center 5 - 6 times in last one month and the experience was really bad, the executives were rude and every time I called I just go one standard response that it will be delivered in next 3-4 days. Secondly have also send them 5 reminders on mail, I got just one reply asking for a time of 24 hrs so that they can coordinate with M/s Whirlpool India but after that no one responded.
Home shops 18 attitude is really very unprofessional, I really don't have a clue when the order will be delivered, secondly I don't know if canceling the order will help as I was reading few complaints on this site, people have not got their refunds. I have made the payment and now I am stuck.
It was supposed to get delivered in 7-8 working days. Today I am writing this complaint on 15th March 2010 and don't have clue about the delivery schedule. Home shop 18 makes a lot of false statements and mislead the customer. Their TV channel talks about the products getting delivered in 7-8 days and actual experience is very different.
My repeated follow up have gone unheard I must have called their call center 5 - 6 times in last one month and the experience was really bad, the executives were rude and every time I called I just go one standard response that it will be delivered in next 3-4 days. Secondly have also send them 5 reminders on mail, I got just one reply asking for a time of 24 hrs so that they can coordinate with M/s Whirlpool India but after that no one responded.
Home shops 18 attitude is really very unprofessional, I really don't have a clue when the order will be delivered, secondly I don't know if canceling the order will help as I was reading few complaints on this site, people have not got their refunds. I have made the payment and now I am stuck.
I booked an order no[protected]Kt Gold-plated Necklace Sets in a Nice Floral Pattern) on March 02, 2010 through HomeShop18 website. I was assured by Homeshop18 that the product would be delivered to me with in 8-10 working days since it's a coming from one of their business partners from Ahemdabad. But, it has been more than 25 days now and I have not received anything. I have been checking with the Customer Care about this almost everyday and always get the same response that the product would be delivered soon.
Meanwhile, I got an SMS on 16th March saying that the product has been shipped through DTDC courier and I can expect the delivery with in 2-3 days. When I did not get the delivery even after a week, I checked with the customer care again and asked for the consignment number so that I can track the shipment at my end. When I checked with the DTDC customer care, I was shocked to see that the consignment number is fake. I have launched so many complaints regarding the wrong consignment number but there is no response from HomeShop18 till date. How can they misguide customers by providing a fake consignment number? This clearly shows that the product has not been dispatched from HomsShop18. Nobody is giving me the correct information and everytime their reply would be either "we don't have updates in the system, they will be generated soon" or " Product will be delivered within 2 days. Please wait". I am fed up of such answers.
I am highly frustrated with the services provided by HomeShop18 and have decided not to buy anything from them henceforth. Also, I would never recommend anybody to avail HomeShop18 services as it seems to be a fraud.
Now I cannot tolerate more. Since they are not able to deliver the product as committed, instead kept me under illusions with fake SMS and consignment number, I would like to cancel the order and want my money back as soon as possible.
Meanwhile, I got an SMS on 16th March saying that the product has been shipped through DTDC courier and I can expect the delivery with in 2-3 days. When I did not get the delivery even after a week, I checked with the customer care again and asked for the consignment number so that I can track the shipment at my end. When I checked with the DTDC customer care, I was shocked to see that the consignment number is fake. I have launched so many complaints regarding the wrong consignment number but there is no response from HomeShop18 till date. How can they misguide customers by providing a fake consignment number? This clearly shows that the product has not been dispatched from HomsShop18. Nobody is giving me the correct information and everytime their reply would be either "we don't have updates in the system, they will be generated soon" or " Product will be delivered within 2 days. Please wait". I am fed up of such answers.
I am highly frustrated with the services provided by HomeShop18 and have decided not to buy anything from them henceforth. Also, I would never recommend anybody to avail HomeShop18 services as it seems to be a fraud.
Now I cannot tolerate more. Since they are not able to deliver the product as committed, instead kept me under illusions with fake SMS and consignment number, I would like to cancel the order and want my money back as soon as possible.
Hi,
My Order (Whirlpool Microwave with starter kit and reebok watch) is not delivered yet.
I had ordered on 8-Mar-2010 with complete payment at the time and today was 30-Mar-2010, i am still waiting for my order delivery. You said to your customers that order will be deliever within 7-10 working days. The order-feedback option is also not working on your website,so that I can post this to your website.
What type of service you are providing to your customers??
This is too much of frustration I have ever received with any company.
You do not care for your customers. Every time I call on your helpline, you guys told me that order will be deliever within 2-3 days...this is such a frustration one can't bear.
You guys told me that order has been shipped on 25th but today is 6th day after 25th..
WHEN I WILL RECEIVE MY ORDER??????
I want my order to be delievered by tomorrow 31-mar-2010 maximum, otherwise I need to take legal action against Homeshop18 and team.
Thanks
Shivesh
order no :[protected]
My Order (Whirlpool Microwave with starter kit and reebok watch) is not delivered yet.
I had ordered on 8-Mar-2010 with complete payment at the time and today was 30-Mar-2010, i am still waiting for my order delivery. You said to your customers that order will be deliever within 7-10 working days. The order-feedback option is also not working on your website,so that I can post this to your website.
What type of service you are providing to your customers??
This is too much of frustration I have ever received with any company.
You do not care for your customers. Every time I call on your helpline, you guys told me that order will be deliever within 2-3 days...this is such a frustration one can't bear.
You guys told me that order has been shipped on 25th but today is 6th day after 25th..
WHEN I WILL RECEIVE MY ORDER??????
I want my order to be delievered by tomorrow 31-mar-2010 maximum, otherwise I need to take legal action against Homeshop18 and team.
Thanks
Shivesh
order no :[protected]
Hi,
My Order( Whirlpool Microwave with starter kit and reebok watch) is not delivered yet.
I had ordered on 8-Mar-2010 with complete payment at the time and today is 1-april-2010, i am still waiting for my order delivery. What type of service you are providing to your customers??
This is too much of frustration I have ever received with any company. You do not care for your customers. Every time I call on your helpline, you guys told me that order will be deliever within 2-3 days...this is such a frustration one can't bear.
You guys told me that order has been shipped on 25th but today is 8th day after 25th!!
WHEN I WILL RECEIVE MY ORDER??????
I want my order to be delievered by today maximum, otherwise I need to take some legal action against Homeshop18 and team.
Regards,
Shivesh Kaura
Order No:[protected]
My Order( Whirlpool Microwave with starter kit and reebok watch) is not delivered yet.
I had ordered on 8-Mar-2010 with complete payment at the time and today is 1-april-2010, i am still waiting for my order delivery. What type of service you are providing to your customers??
This is too much of frustration I have ever received with any company. You do not care for your customers. Every time I call on your helpline, you guys told me that order will be deliever within 2-3 days...this is such a frustration one can't bear.
You guys told me that order has been shipped on 25th but today is 8th day after 25th!!
WHEN I WILL RECEIVE MY ORDER??????
I want my order to be delievered by today maximum, otherwise I need to take some legal action against Homeshop18 and team.
Regards,
Shivesh Kaura
Order No:[protected]
Dear Sir,
I have ordered a set of 4 books written by Chetan Bhagat , the company promised to deliver the same in 5-6 days , but failed to do so , now if i am posting a complaint on their site , they are not responding to that. How can they treat a customer like that ?
Pls help.
Ajay
I have ordered a set of 4 books written by Chetan Bhagat , the company promised to deliver the same in 5-6 days , but failed to do so , now if i am posting a complaint on their site , they are not responding to that. How can they treat a customer like that ?
Pls help.
Ajay
I have ordered to homeshop18 for supply of a jaipuri quilt on 04.08.2010. And paid all the bill amount Rs.499/- through net banking. The order no. is[protected]. I have make followup with company through email/telephone. But delivery of order is not done till date. Phone no. of the homeshop18 is [protected].
I request you to please do the needful.
Thanking you.
R.K. Gupta
mob. no. [protected]
I request you to please do the needful.
Thanking you.
R.K. Gupta
mob. no. [protected]
I ordered a cellphone on 27th jan 2011 at 8:15 AM,
It was an express delivery to be shipped the same day and delivered within 28 hours.
I went through the website where it says monday to saturday working.
I didn't receive any confirmation from anyone till today at 12 PM.
The mail said the order has already been shipped on 29th and will reach in 2-3 working days.
it also said
If it is an express delivery you already received it (IN BOLD LETTERS)
I got the tracking number where the courier company told me that the order is not shipped yet.
the whole thing means they lied on my face, it is a normal courier.
I called them around 28 times and everytime i was put on hold for more than 15 mins. and everytime a different reason.
Reason #1 the call volume was very high sir so we couldn;t ship it.
Reason #2 sir homeshop 18 doesnt wprk on saturday.
Reason #3 sir due to transportation problem it was delayed.
Reason #4 sir we shipped it but the courier company doesnt work on saturday and sunday.
Reason #5 sir the phone was not in stock
Reason #6 sir it is your mistake that u didnt place an order before 27th.
Reason #7 sir the order has already been shipped but the courier company is delaying to deliver it.
I am sick and tired of all there excuses.
the base line is Homeshop18 has kept me in dark that it was an normal coureer not an express coureer.
secondly lied about the shipping date.
I would suggest homeshop18 to be prepared for a lawsuit very soon. Because someone is going to sue your A** big time.
I canceled my flight because there pathetic service.
I am planning to go to consumer court with recorded conversations and the emails that i have as a proof and would ask for compensation for my time and loss of my time and work.
anyone who wants to join me to the court and has proofs of being cheated in any way by this company , then can mail me there experience at diwakar.[protected]@yahoo.com
Regards
Diwakar Sundriyal
It was an express delivery to be shipped the same day and delivered within 28 hours.
I went through the website where it says monday to saturday working.
I didn't receive any confirmation from anyone till today at 12 PM.
The mail said the order has already been shipped on 29th and will reach in 2-3 working days.
it also said
If it is an express delivery you already received it (IN BOLD LETTERS)
I got the tracking number where the courier company told me that the order is not shipped yet.
the whole thing means they lied on my face, it is a normal courier.
I called them around 28 times and everytime i was put on hold for more than 15 mins. and everytime a different reason.
Reason #1 the call volume was very high sir so we couldn;t ship it.
Reason #2 sir homeshop 18 doesnt wprk on saturday.
Reason #3 sir due to transportation problem it was delayed.
Reason #4 sir we shipped it but the courier company doesnt work on saturday and sunday.
Reason #5 sir the phone was not in stock
Reason #6 sir it is your mistake that u didnt place an order before 27th.
Reason #7 sir the order has already been shipped but the courier company is delaying to deliver it.
I am sick and tired of all there excuses.
the base line is Homeshop18 has kept me in dark that it was an normal coureer not an express coureer.
secondly lied about the shipping date.
I would suggest homeshop18 to be prepared for a lawsuit very soon. Because someone is going to sue your A** big time.
I canceled my flight because there pathetic service.
I am planning to go to consumer court with recorded conversations and the emails that i have as a proof and would ask for compensation for my time and loss of my time and work.
anyone who wants to join me to the court and has proofs of being cheated in any way by this company , then can mail me there experience at diwakar.[protected]@yahoo.com
Regards
Diwakar Sundriyal
Homeshop18 is cheater
i was given order for Toshiba laptop (ORDER NO[protected] AND PAYMAENT made by cheque 19999/- the cheque has also cleared but till-date delivery has not received. i am several times telephonic complaint in your phone no [protected] (complaint number 73297757 and[protected] BUT NOBODY LISTEN ME and non receipt of delivery i am request to you kindly delivered my order on priority basis otherwise this matter take up in consumer court my phone no [protected]
i ordered a jewelery set on nov-2.but company dnt delivered it yet.everytime when i call the its helpline they made fake promise about product will be delivered within 2-3 day ..but nothing is happend in 40 days
I have never come across such a pathetic and hopeless customer care. No respect for the their word or for others time.
i am so disappointed by the fake promises made by your people..
Is there any legal action that we can take regarding the company
I have never come across such a pathetic and hopeless customer care. No respect for the their word or for others time.
i am so disappointed by the fake promises made by your people..
Is there any legal action that we can take regarding the company
my order no is[protected]
Dear All,
Please be noted that we placed our order on 14-Dec-2012 and also receive a confirmation message on 19-Dec-12 that our order[protected] has been dispatched via AWB no. DEL[protected].
Please confirm which courier is this and when can we receive our order.
R's,
Apoorva
Order no.[protected]
Please be noted that we placed our order on 14-Dec-2012 and also receive a confirmation message on 19-Dec-12 that our order[protected] has been dispatched via AWB no. DEL[protected].
Please confirm which courier is this and when can we receive our order.
R's,
Apoorva
Order no.[protected]
i purchased 1 samsung e1200 mobile phone on 11th december from homeshop18 and paid order amount online but order not deliver me yet,i make so many calls to their customer care but every time they assure me "tomarrow will be delivered" but till today 2nd jan not delivered yet my order no.is[protected],i think homeshop is not a responsible onlineshop
Dear Saeed,
We apologies for the delay in delivery.
We will check with the courier about this order and get back to you in a while. Request you to kindly bear with us for sometime.
Regards,
Home Shop 18
We apologies for the delay in delivery.
We will check with the courier about this order and get back to you in a while. Request you to kindly bear with us for sometime.
Regards,
Home Shop 18
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Order no[protected]
The order was about to be delivered in 4 working days, but on 12th I got another mail ( only after I enquired of the status of the order) that the product is shipped/ dispatched on 12th and will be delivered in next 3 days.
Today till 4:20 pm I haven't received the order so placed, I am unable to track the order as the logistics ARAMEX hasn't updated any information as such, also I am shocked to see that the registered account of mine on Homeshop 18 website doesn't show any such order placed, I placed the order over the phone and they haven't updated it on the account.
Such a big and renowned online shopping house has such flaws, the complaints are also not satisfactorily solved.
I ordered the products to be used for a marraige which is to be held on 18th Dec 2014 now even if the product gets delivered it would not solve my purpose.
If such incidents happen in foreign countries, the customer gets a full charge back along with the product/service. By accepting the order they have entered into a contract which they easily breaks as the laws are not so strict here.
Very dissapointed by the service, totally wasted my time.
Rahul Dalmia
Contact: [protected]
e mail: [protected]@gmail.com