Honda Motorcycle & Scooter Private Ltd. — Honda Aviator- several complaints
RaRaj Deepak Verma
July 22, 2009
Raj Deepak Verma
B-332/6A, Amarpuri Colony
The Customer Care,
Honda Motorcycle & Scooter India Pvt. Ltd.,
Manesar, District Gurgaon,
Sub: Honda Aviator- several complaints
I purchased one Honda Aviator Scooter on 02-04-09 from your dealer Jugal Kishore Honda at Lucknow, U.P.
In the last week of April 2009, at the time of first free service I have lodged verbal complaint regarding balance of handle and over-heating of vehicle.
I was surprised none of my complaint was attended and they have returned my scooter on the same millage on which I had handed over the scooter for servicing.
On 02-05-09, I have notice that after driving my vehicle 5-6 kms. some dark melted solution is emerging out from the back tyre. On the same day, I have again lodged the complaint to the service station of the dealer, but they refused to lodged any written complaint and just wrote my complaint on owner's manual and inform me that this is no problem. However, dark melted solution is continued to emerge out for a week.
On 20-07-09, my vehicle's back tyre punctured.I immediately contacted my dealer for replacement of tyre and tube, but they refused to oblige me and even they have not provided me new tyre and tube after payment.Due to this, I was compelled to purchase one local tube from outside for the time being.
Further, they have fitted the accessories in such a way that one side of panel of my scooter bears continuous scratches.
So, it is to request you to do the needful and help us to provide me new tyre tube and one side panel.
For your reference Please see below mention details:
Vehical Type: Honda Aviator Bharat Stage II, Chassis No. ME4JF211C98084134, Engin No. JF21E0106989
Vehical No. UP-32-CT-1889
Expecting positive response from your end.
Raj Deepak Verma
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