[Resolved] HP Customer Care — theft by hp customer care centre and wrong part replacement. | |
I have hp 2122tu notebook pc which has a light scribe dvd dual layer writer(model DS-8AZH 03C) and 512 mb Samsung ram by default.( which I have upgraded to 1.5 gb by adding 1 gb transient ram) Recently I gave my laptop for dvd rom replacement at Precision informatics pvt ltd. Mumbai division. The mechanics or workers( ya that’s true because they don’t deserve to be called as engineer) Ppl replaced my rom at 6500/- and give a rom which was a + dvd writer without light scribe. I recognized this and argued for replacement and original writer as per specification of 2122tu notebook. So after lot of negotiation he replaced that rom with some +- supporting mitashi ram (without light scribe that found out latter). by thinking that least I can read and write disk so I give extra 500/- and took off laptop. After coming home I installed vista and then I found out that it was showing my ram as 512 mb only. And so opened notebook ram panel, and I was shocked as there was just one module of ram and that too of hynix which I never bought for my laptop. So it’s clear that ‘Precision informatics pvt ltd. Mumbai division’ has stolen my original ram and replaced it with hynics 512 ram. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 136 Comments | |
Comments
Please send me costumer care no on my mobile
I purchased a HP lap top n they promised me a DVD home theatre, , bt its nearly 3 months no news from HP, , can ny1 tell me d customer care no. i want 2 scold those
rec sir /madam
i couldn't send a scrap ...2 my friends.them one more issue..i couldn't send invite scrap also sir...so pls help me ...what can i do sir...
regards.
N.MANO
i couldn't send a scrap ...2 my friends.them one more issue..i couldn't send invite scrap also sir...so pls help me ...what can i do sir...
regards.
N.MANO
hey...
hp people are really very big chutias...i had deposited Rs. 5000 for care pack in the month of march...they promised me the certificate of care pack in 5 days...its more than a month my care
pack registration hasnt been done...
hp people are really very big chutias...i had deposited Rs. 5000 for care pack in the month of march...they promised me the certificate of care pack in 5 days...its more than a month my care
pack registration hasnt been done...
this is 7th time we registred compalint. Your response is very bad.
>I also send this mail copy & previous compalint no. consumer court New delhi
>I have purchase a HP-2612 A laser cartridge.
>i HOPE RT Outresoucrce B-81, OKHLA INDUSTRAIL AREA, Okhla Phase II New Delhi OWNER IS VERY POWER FULL SO RESULT OF THIS U NOT TAKE ANY ACTION BUT THIS LETTER IS VERY IMPORTANT TO ME.
>IN LAST WE PURCHASE ALL CARTRIDGE IN HP DISTRIBUTOR VIKEL BUSINESS COR., JMD INFOTECH, & MODECARE ENTERPICES
>But cartridge printing quality is very light .
>We reach the RT Outsources B-81, Okhla Industrial area, New Delhi for replacement.
>But this time we have no leter head so your customer service man Mr. Lalit/Mohd Shakib told pl. take a letter head . they proper cheque all things like cartride seal, Tonner ink quality & invoice.
>after 2-3 day we again reached the HP replacement cell B-81, Okhla Ind. Area. In this time Mr Lalit told pl. take a bill copy of customer and also need the printer Number. they again cheque all things like cartride seal, Tonner ink quality & invoice.
>After 3-4 days we gone again then they not check any thing they only told your cartridge is open. I request to why u call me again to again u clearly tell HP has done replace defective cartride. We have all light print outprint. This cartridge We supply the Jamia Millia Islamia University in IT Center It name Center of Information Technology Contact Person Person Mr. Nusrat Hussain.
>They also take a action against HP.
>We also provide all the Origianl Bill & other things.
>We also supply the 20 Dat Drive 40 GB 6 is not working.
>Mr. Lalit & Mr. Shakib told It is only work HP Server.
>But 15 Dat Drive is working perfectly.
>I also saw the one things when u pay money in B-81 service center your replacement work done properly other wise ????????
>I have not only one customer facing this problem Pl. check the register 90% customer suffar the HP replacement cell.
>Complaint is only formalty NO BODY TAKE ANY ACTION OF THIS COMPLAINT.
>I ALSO SEND THIS MAIL COPY & PREVIOUS COPY OWN ADVOCATE.
>FOR NEXT LEGAL ACTION.
>PL. PUT THE ENQUIRY IN B-82, HP REPLACEMENT CELL. MANY PEOPLE SUFFAR.
>I ALSO LEAVE 4 TIMES VOICE MESSAGE IN TOLL FREE NO. BUT ACTION IS =ZERO =0
>I also send this mail copy & previous compalint no. consumer court New delhi
>I have purchase a HP-2612 A laser cartridge.
>i HOPE RT Outresoucrce B-81, OKHLA INDUSTRAIL AREA, Okhla Phase II New Delhi OWNER IS VERY POWER FULL SO RESULT OF THIS U NOT TAKE ANY ACTION BUT THIS LETTER IS VERY IMPORTANT TO ME.
>IN LAST WE PURCHASE ALL CARTRIDGE IN HP DISTRIBUTOR VIKEL BUSINESS COR., JMD INFOTECH, & MODECARE ENTERPICES
>But cartridge printing quality is very light .
>We reach the RT Outsources B-81, Okhla Industrial area, New Delhi for replacement.
>But this time we have no leter head so your customer service man Mr. Lalit/Mohd Shakib told pl. take a letter head . they proper cheque all things like cartride seal, Tonner ink quality & invoice.
>after 2-3 day we again reached the HP replacement cell B-81, Okhla Ind. Area. In this time Mr Lalit told pl. take a bill copy of customer and also need the printer Number. they again cheque all things like cartride seal, Tonner ink quality & invoice.
>After 3-4 days we gone again then they not check any thing they only told your cartridge is open. I request to why u call me again to again u clearly tell HP has done replace defective cartride. We have all light print outprint. This cartridge We supply the Jamia Millia Islamia University in IT Center It name Center of Information Technology Contact Person Person Mr. Nusrat Hussain.
>They also take a action against HP.
>We also provide all the Origianl Bill & other things.
>We also supply the 20 Dat Drive 40 GB 6 is not working.
>Mr. Lalit & Mr. Shakib told It is only work HP Server.
>But 15 Dat Drive is working perfectly.
>I also saw the one things when u pay money in B-81 service center your replacement work done properly other wise ????????
>I have not only one customer facing this problem Pl. check the register 90% customer suffar the HP replacement cell.
>Complaint is only formalty NO BODY TAKE ANY ACTION OF THIS COMPLAINT.
>I ALSO SEND THIS MAIL COPY & PREVIOUS COPY OWN ADVOCATE.
>FOR NEXT LEGAL ACTION.
>PL. PUT THE ENQUIRY IN B-82, HP REPLACEMENT CELL. MANY PEOPLE SUFFAR.
>I ALSO LEAVE 4 TIMES VOICE MESSAGE IN TOLL FREE NO. BUT ACTION IS =ZERO =0
no body purchase HP LASERJET 1018 Printer this service is so poor
i dont agree with it
i dont agree with it
BAHANCHOD BEVKOOF BANA RAKHA HAI HP COMPANY NE
SALA PRINTER PRINT TO KARTA NAHI HAI
MATHERCHOD HAI IS COMPONY KA MALIK
FROM AUSTRIYA SAIN
B-420 KAROL BAGH
PIN 10005
SALA PRINTER PRINT TO KARTA NAHI HAI
MATHERCHOD HAI IS COMPONY KA MALIK
FROM AUSTRIYA SAIN
B-420 KAROL BAGH
PIN 10005
I have sold a HP Deskjet All In ONe F4185 to one of my customer. In last month on 09/04/09 they promised that complaint would be attended in working days .Now condition is after one month complaint is still painding (pending) Not a single person has visited yet. During this time I have called Hp customer care many times they only gave promises, after an agry conversation they forward it to escalation department and promised me this complaint will be attended and solved within 48 hours . I don't how they calculate 48 hours but complaint is still pending. When i tried to contact higher authorities few weer out of reach and one said its another department and she also refuse to give number of concern department . If anyone wants i am putting escalation process link here check it and send them mails https://h20168.www2.hp.com/classC/OB10Content/HP%20Customer%20Response%20Center%...⇄ this is the you will get a Word documents with Numbers and email Id of concern persons .
I bought a laptop in which there was a schemeoh home theater. That offeri do not get at n
Purchasing date 23/Dec./2008
Product name Pavilion 1104 notebook
Serial no. CNF8431MQR
REGISTRATION CODE HDC9VQONF8
please give me response
Purchasing date 23/Dec./2008
Product name Pavilion 1104 notebook
Serial no. CNF8431MQR
REGISTRATION CODE HDC9VQONF8
please give me response
In 2006, I placed an order for a customized HP laptop that cost me over $1800.00. After I received it, the operating system cannot be found on the PC. I spent over two hours on a chit chat with HP customer care while it was still under warranty. I spent time and time again over the phone with HP. The bottom line- the HP laptop was defective from day one. I mail it out to HP twice and while it was with HP, the warranty expired. Finally, they were willing to replace it early last year- 2008. I receive a replacement with a new version from the initial one I pay for. Just about a year, I call HP and ask for recovery disk since I was trying to upgrade the HD. After I received the disc. I was unable to upload the factory settings on it. I call and ask for assistance over the phone. I was asked to pay about $49.95 to get assistance over the phone or pay another ninty-nine Dollars something to renew the warranty before I can get the assistance over the phone. I have purchase several items from HP. I was ask for my name, serial number, model numbers of the laptop and a purchase order number for the recovery disk before they can pull up information for my claim. Before you knew it, one hour has gone already.
Right now, I am stock with no where to go because I ran out of warranty and I am on my own.
My purchasing information is already with HP for all the things I have bought directly from HP, but they place emphases on purchase order number even though they have these information than assisting me with those steps that will make it easier for me.
I am extremly dissapointed because customer care is not like I am buying something and refuse to pay.
I still would like for HP to make some adjustments with their services.
Right now, I am stock with no where to go because I ran out of warranty and I am on my own.
My purchasing information is already with HP for all the things I have bought directly from HP, but they place emphases on purchase order number even though they have these information than assisting me with those steps that will make it easier for me.
I am extremly dissapointed because customer care is not like I am buying something and refuse to pay.
I still would like for HP to make some adjustments with their services.
Hi,
Have got HP iPaq voice messenger mobile...
it has got unit level replacement, which means if it gets damaged in warranty, it will be replaced.
The body & glass got damaged after 14 months and HP says, ITS NOT AVAILABLE, AND THEY AGREE THAT THEY CAN NEVER MAKE IT AVAILABLE .
to be very frank, you will never get any HP MOBILE hardware. So all those fools who want to buy HP Mobile, please use it for 12 months and get ready to throw away the handset...
Have got HP iPaq voice messenger mobile...
it has got unit level replacement, which means if it gets damaged in warranty, it will be replaced.
The body & glass got damaged after 14 months and HP says, ITS NOT AVAILABLE, AND THEY AGREE THAT THEY CAN NEVER MAKE IT AVAILABLE .
to be very frank, you will never get any HP MOBILE hardware. So all those fools who want to buy HP Mobile, please use it for 12 months and get ready to throw away the handset...
I FOUND HP SERVICE IS VERY - VERY BAD. I HAVE GIVEN MY LAPTOP 3-4 TIMES IN HP SERVICE CENTER AT A-200 OKHLA INDUSTRIAL AREA PHASE-I NEW DELHI-110020. BUT THE PROBLEM OF MY LAPTOP SI STILL THERE.
SO IF ANY ONE KNOW THE E- MAIL ADDRESS TO WRITE HP ABOUT THIS PLEASE HELP ME. people?
SO IF ANY ONE KNOW THE E- MAIL ADDRESS TO WRITE HP ABOUT THIS PLEASE HELP ME. people?
I ALSO PURCHASED HP PAVILLION LAPTOP DV2000 FROM M/S HCL POINT, NADAUN, HAMIRPIR (HP) VIDE BILL NO.220 DT 17.12.2007. THE SAME WAS SENT THROUGH THE DEALDER -M/S HCL POINT, NADAUN TO HP AUTHORISED SERVICE CENTER I.E. RT OUTSOURCING, CHAATNDIGARH FOR REPAIR OF TOUCH PAD. UPON RECEIPT OF THE SAME AFTER REPAIR THRO' DEALDER, IT WAS FOUND THAT THE ORIGINAL WORKING BATTERY NO. CT6294005AXV508Y HAS BEEN REPLACED WITH DEFECTIVE/DEAD BATTERY NO.CT62919018IBJU55L2.
MATTER BEING VERY SERIOUS AND CAUSING BREACH OF MUTUAL TRUST, NEEDS THOROUGH INVESTIGATION AS TO WHETHER BATTERY HAS BEEN REPLACED BY THE EMPLOYEES OF SERVICE CENTER OR DEALER. OTHERWISE IF SUCH INCIDENTS ARE ALLOWED TO RECURR FREELY, THE IMAGE AND BUSINESS OF - hp - A GIANT ORGANISATION IS LIKELY TO SUFFER TREMENDOUSLY.
AT THE SAME TIME, YOU ARE ALSO REQUESTED TO PROVIDE ME MY ORIGINAL BATTERY AT THE EARLIEST.
WITH REGARDS,
YOURS SINCERELY,
SUDESH WALIA
VILL & PO BHAROLI KUTIARA
DISTT.KANGRA (HP)
MATTER BEING VERY SERIOUS AND CAUSING BREACH OF MUTUAL TRUST, NEEDS THOROUGH INVESTIGATION AS TO WHETHER BATTERY HAS BEEN REPLACED BY THE EMPLOYEES OF SERVICE CENTER OR DEALER. OTHERWISE IF SUCH INCIDENTS ARE ALLOWED TO RECURR FREELY, THE IMAGE AND BUSINESS OF - hp - A GIANT ORGANISATION IS LIKELY TO SUFFER TREMENDOUSLY.
AT THE SAME TIME, YOU ARE ALSO REQUESTED TO PROVIDE ME MY ORIGINAL BATTERY AT THE EARLIEST.
WITH REGARDS,
YOURS SINCERELY,
SUDESH WALIA
VILL & PO BHAROLI KUTIARA
DISTT.KANGRA (HP)
Dear Sir,
This is to inform you that I had purchased HP computer (Desktop) from your Calcutta dealer under the scheme i.e. free gift Printer (4288) and UPS.
It has been observed that PDF option is not there while scanning and saving the file.
You are requested to look into the matter as the above computer has been purchased in the month of December-2008.
Kindly confirm per return mail for any further details.
Regards
Tapash Karmakar
[protected]
This is to inform you that I had purchased HP computer (Desktop) from your Calcutta dealer under the scheme i.e. free gift Printer (4288) and UPS.
It has been observed that PDF option is not there while scanning and saving the file.
You are requested to look into the matter as the above computer has been purchased in the month of December-2008.
Kindly confirm per return mail for any further details.
Regards
Tapash Karmakar
[protected]
i purchased a laptop compaq presario C700TU. Web cam and sound system is not in working order
solve this problem as early as possible. meet me on [protected]@yahoo.in
solve this problem as early as possible. meet me on [protected]@yahoo.in
i have lost my software cd of HP LaserJet 4345 mfp now i want to install the software in my another computer pl guide me how can i download the software from internet
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Mene Laptop[protected] ko kharida tha.Mene pure papers HP Redemption cell ko Regd.Post se bheje the.Lekin 3 mahine 15 din beet jane ke baad bhi mujhe Camera ab tak nhi bheja gya.[protected] ko Address Confurm karne ke liye New Delhi se call aayi thi.Mujhse bola gya ki Camera April first week me mil jayga.Par aaj[protected] tak bhi Camera nhi bheja gya.Aisi ghatiya Service customers ko dete hue aap ko sharm nhi aati. YOUR SERVICE IS VERY POOR & SHEMELESS.Mere pass haram ka pesa nhi hea jo baar-baar Redemption Cell me Bethe Haram Khor logo se baat kru.Mera CAMERA mujhe turant bhej den nhi to COURT me CASE Karne per majboor hona padega.
JAMSHED AZMI 12 Mohanpura ORAI (JALAUN) UP
Mob-[protected]