IRCTC — Refund of Amount and Charges
MaMadhusudhan Rao DV
When I tried to book ticket using IRCTC(reference no 0050704259.), The Amount of Rs 335 has been deducted on 3rd June 2008 as part of Ticket charges and on Top of that Rs 11 deducted on 5th June 2008(as in my statement) as part of IRCTC charges has been debited from my Acct.
So I am expecting a Total Rupees of 346 which need to be credited to my Acct by this IRCTC. but still now this ppl didnt came back on this..and everyday i am dropping a mail to the mail id provided by them firstname.lastname@example.org, which is of no use.
When I tried Customer care number..its saying “Lines are busy try after sometime” which is what we can expect from Govt Service Org.
I really wonder how can this ppl lethargic in actioning the things...this is the good example how the Govt org works and they themselve proved they have gone from 'BAD to WORST'.
I hope you ppl will take proper action and help me in getting this amount.
Pls find the follow up mails i droped to their id, but still of no use.
Thanks in advance.
From: D.V., Madhusudhan Rao (BLR)
Sent: Tuesday, 10 June 2008 2:17 PM
Subject: RE: Email From IRCTC
Let me know when the amount will be credited to My Acct.I haven’t heard anything from you.
When I tried your Customer care number..its saying “Lines are busy try after sometime” which is what expect from Govt Service Org.
I just wondering how can you guys be so lethargic in actioning the things especially while you want to reverse the amount. But while deducting you ppl act very promply . Is this the service you provide to customers ??
Already there is a BAD Remark on you ppl..dont upgrade from BAD to WORST.
Hope u will act very promptly and do the needful…
Please be informed that the Amount has not yet been reversed to my Acct for the reference no 0050704259.
The Amount of Rs 335 has been deducted on 3rd June 2008 as part of Ticket charges and on Top of that Rs 11 deducted on 5th June 2008(as in my statement) as part of IRCTC charges has been debited from my Acct.
So I am expecting a Total Rupees of 346 which need to be credited to my Acct by you.
Can you please take some faster action on this and resolve the issue as it been long time from your end. I don’t see any valid reason in prolonging for 6days.
Thanks in advance,
From: email@example.com [mailto:firstname.lastname@example.org]
Sent: Tuesday, 3 June 2008 8:18 AM
To: D.V., Madhusudhan Rao (BLR)
Subject: Email From IRCTC
We deeply regret that this reservation (reference no.0050704259) requested by you did not materialize as the Communication Problem. Kindly retry the booking if you have not been able to complete your booking yet. We apologize for the inconvenience caused to you. If the amount was Debited from your Account, We shall be making the refund back to your account shortly and it will start reflecting in your bank statement in 3 to 4 working days.
For any problem please contact us at 011 - 23340000 / 23344787 / 23344773 / 23345800 / 23345500 or mail us at email@example.com
We will be glad to assist you in every way so that you do not have any inconvenience in future.
We solicit your continued patronage to our services.
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