[Resolved]  Irctc — TDR not refunded

IRCTC — TDR FILED 6 MONTHS BEFORE STILL NOT REFUNDED

I FAILED TO TRAVEL DUE TO UNAVOIDABLE CIRCUMSTANCES.FILED THE TDR THE DEYTAILS GIVEN BELOW MAILED THEM UMPTEEN TIMES NO RESPONSE AND STILL NOT CREDITED
PLEASE HELP

TDR Details
Transaction Details
PNR Number [protected] Booked On 9-1-2009
Transaction ID [protected] Ticket Type eticket
Class 3A Internet Service Charge Rs 20.00
Date Of Journey 13/1/2009 Ticket Charge Rs 1455.00
Bank ICICI Total Rs 1475.00
Train No 2440 Railway Zone SER
From Station NEW DELHI(NDLS) IRCTC Zone Group General Manager-1/Eastern Zone (IRCTC) Kolkatta
To Station RANCHI(RNC) Quota General
Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 Mohd Azhar Lone 22 Male B1 0062 Booked
Reason For TDR : Passenger Not Travelled.
TDR Status : Admin Approved
Reference No : ekt[protected]
TDR Filing Date : 14-Jan-2009
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00

Dear Friends,

I am also having same kind of problem. I filled the following TDR's:

1. 30/1/2009 - Northern Railway
2. 8/6/2009 - Southern Railway
3. 19/6/2009 - N.E. Railway
4. 23/6/2009 - W.C. Railway

I sent lot of remainders to IRCTC and they are continuously replying that the case already being sent to the concerned railways but payment is still pending. My money is blocked but we cannot do anything.

Is anybody aware of the way to approach where we can get the solution?

I am thinking to send the complaint under RTI but doubtful whether the solution will come.

Regds

Rajesh Gupta

I filed for a TDR on 2/6/2009 as the train was late by more than 3hrs and the TDR was approved but till now i haven;t received the amount. I called the authorities at IRCTC and don't ever receive a proper reply.

The ticket details are:

PNR Number [protected] Booked On [protected]
Transaction ID [protected] Ticket Type eticket
Class SL Internet Service Charge Rs 15.00
Date Of Journey 01/6/2009 Ticket Charge Rs 810.00
Bank HDFC Total Rs 825.00
Train No 2352 Railway Zone ER
From Station DANAPUR(DNR) IRCTC Zone Group General Manager-1/Eastern Zone (IRCTC) Kolkatta
To Station HOWRAH JN(HWH) Quota Tatkal

Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 K Buchasia 47 Female S2 0049/ LB Booked
2 V Buchasia 25 Male S2 0052/ LB Booked



Reason For TDR : Train Late More Than Three Hours.
TDR Status : Forwarded To Railway
Reference No : ekt[protected]
TDR Zone : ER
TDR Filing Date : 02-Jun-2009
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00

kindly let me know, if i would be getting the refund or not, or is it that i am wasting my time and energy on a cause which will have no benefit.

IRCTC — No Refunding of TDR Filed 6 months back

I have booked a ticket for my travel by Train No. 4083 on 23/09/09, but due to diversion of train route and late running for more than 12 hour I eas not able to travel and filed the TDR on 23/09/09 itself. IRCTC promise to do the refunding in 3 months in this type of cases, but till now they do not do anything in this regard and not even responding to my mails. I am sending the details which they are showing for last two months as below

S# Name Age Sex Coach Seat Res-Status
1 M Iftakhar 27 Male B1 0035/ UB Booked



Reason For TDR : Train No. 4083. has been diver
ded from its route through Lak
hminia station on 23.09.09 and
so I am not able to travel by
the train
TDR Status : Forwarded To Railway
Reference No : ekt[protected]
TDR Zone : NR
TDR Filing Date : 24-Sep-2009
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00

Dear sir..
i hv booked my ticket on 7dec 2009 using tatkaal seva..but only 1 ticket got conformd out of 4...More thn 9months hv paased away but yet i didnt got my money back..my PNRno. is [protected]..transanction id.is [protected].
So kindly look in this matter, i will be greatly thank ful to you.
thanking you..
zahid kazmi
[protected]

I have filed a TDR since April as quoted below but still there is no refund.

Transaction Details
PNR Number: [protected] Ticket Type: eticket Transaction ID: [protected]
Booked On:[protected] Class: 2A Internet Service Charge: Rs 20.00
Date Of Journey: 27/4/2010 Railway Zone: SER Bank: axispg
Total: Rs 1444.00 Train No: 2833 Ticket Charge: Rs 1424.00
From Station: TATANAGAR JN(TATA) Quota: Tatkal To Station: HOWRAH JN(HWH)
IRCTC Zone: Group General Manager-1/Eastern Zone (IRCTC) Kolkatta

Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 debasis 24 Male A1 0011/ SL Booked
2 sumitra 23 Female A1 0012/ SU Booked

TDR Details
Reason For TDR: Train Late More Than Three Hou
rs. TDR Status: Forwarded To Railway Reference No: ekt[protected]
TDR Zone: SER TDR Filing Date: 05-May-2010
Refund Status: Refund under Process Refund Date: Not Available Refund Amount: Rs.0.00

PNR No:[protected]
Date of Journey :- 03/11/2010
Due to some practical reason i failed to board the train on same ticket.
Within some hour i filed TDR on IRCTC website
But after four months i got reply from the TDR team that passenger has traveled on the train, case is repudiated.
Although i have not traveled. I replied to that mail mentioning i have not traveled on that ticket, but i m not getting any reply frm their side..
For just TDR process they take four to five months to process. Its very shameless....
Pl get the needful...

IRCTC TDR not refunded more than 6 months — TDR not refunded

ransaction Details
PNR Number: [protected] Ticket Type: eticket Transaction ID: [protected]
Booked On:[protected] Class: CC Internet Service Charge: Rs 20.00
Date Of Journey: 08/10/2010 Railway Zone: SER Bank: SBI
Total: Rs 470.00 Train No: 2022 Ticket Charge: Rs 450.00
From Station: KHARAGPUR JN(KGP) Quota: General To Station: HOWRAH JN(HWH)
IRCTC Zone: Group General Manager-1/Eastern Zone (IRCTC) Kolkatta

Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 JATAN BUCH 18 Male C2 0072/ Booked
2 MRUGANK BHATT 17 Male 0000/ Booked

TDR Details
Reason For TDR: Passenger Not Travelled. TDR Status: Forwarded To Railway Reference No: ekt[protected]
TDR Zone: SER TDR Filing Date: 09-Oct-2010
Refund Status: Refund under Process Refund Date: Not Available Refund Amount: Rs.0

Dear Sir/madam,

I have booked through IRCTC from Tata to Nagpur with below mentioned PNR no. and could not travel as the train was more than 3 hour late. I have filed TDR for the same. Please find below the reply received from IRCTC. I have sent several reminder to them but not geting any reply. Please guide

Ranjeet Kumar Choudhary
[protected]@rediffmail.com

Dear Customer, With Reference to your PNR No:[protected], we regret to inform you that refund is not admissible as informed by Railways through their letter no : RF/IRCTC/TDR REGRET/2.01.12/CR and the reason being : 2314-CR/60 As per chart Passenger has Travelled, The case is repudiated File No :641/Y/51425/11/12/E6 In case you require any further assistance, please mail us at

I filed a TDR on 20th April 2012 against reason - Passenger not Traveled. Complete details have been mentioned below. Its been more than 6 months and i am yet to receive the refund amount.

TDR Details
Reason For TDR: Passenger Not Travelled. TDR Status: Under Verification Reference No: ekt[protected]
TDR Zone: ER TDR Filing Date: 20-Apr-2012
Refund Status: Refund under Process Refund Date: Not Available Refund Amount: Rs.0.00

After inquiring about same, i received a SYSTEM GENERATED EMAIL from IRCTC mentioned as:

Dear Customer, Sorry for the inconvenience.Kindly note that your refund case of PNR No.[protected] has been forwarded to CCM/ER Railway on 28-Apr-2012 As refund is yet to be received from concerned railway, we have sent a reminder on 25-September-2012 with all the papers pertaining to your refund case to concerned railway. As soon as refund, if any, received it will be credited to your card account. With regards, TDR TEAM
________________________________________________________________________
This is a system generated mail. Please do not reply to this email ID. If
you have a query or need any clarification you may:
(1) Email Us at [protected]@irctc.co.in


I do not need another System generated reply, i need an answer/surety whether i will get the refund or not.

I planned to travel from Mumbai to Jodhpur on 9th Nov. I got confirmed ticket but due to some reasons I traveled on other ticket.
As I didn't travel on that ticket, I filed TDR as I didn't get time to cancel that ticket.
IRCTC has rejected my TDR request saying "As per chart, passenger has travelled'.

PNR number - [protected]
Transaction ID - [protected]

3 months ago I have filed a TDR against the pnr number [protected]. The train was cancelled so I raised the TDR. But till today I did not get my money back.

Please help.

I HAD FILED TDR, YET NOT REFUNDED REF NO[protected]
PLS LOOK IN TO .
THKS
JPSINGH

My train was cancelled due to some reason and i had filed a TDR refund. My ticket was of date 20th January and the PNR number of my tickets were [protected], [protected] and [protected] .The status of my TDR refund states CR registered but my money has not yet been refunded. The ticket's are of big amount so i request you to kindly look into the matter and to refund the cost of the tickets.

Transaction ID: [protected]
Train No./ Name: 12130/AZAD HIND EXP
PNR Number: [protected]
Date of Journey: 21-Jan-2015
Date Of Boarding: 21-Jan-2015
Date of Booking: 20-Jan-2015From: HOWRAH JN (HWH)To: PUNE JN (PUNE)Boarding At: HOWRAH JN (HWH)Resv Upto: PUNE JN (PUNE)Quota: PREMIUM TATKAL (PT)Class: SLEEPER CLASS (SL)Ticket Amount: 1850.0Ticket
Type: E-TicketPassengers DetailsNameAgeGenderStatusCoach IDBerth No/ WL No
R P SHARMA 35 Male CNF S2 33 B SHARMA 25 Male CNF S2 34
TDR Details
Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled.
TDR Filing Date: 21-Jan-2015 22:36:17 HRS
TDR Status: TDR RepudiateCancellation ID: [protected]
TDR Zone: CENTRAL RAILWAY (CR)Registration No: CCR270115W42394Repudiate Date: 03-Feb-2015
Reason for RepudiateTDR: Miscellaneous

My train was to depart at 11.55 Pm on 29th March 15 but I couldn't catch it due it some emergency so finally tried to file the TDR but found that the website was under maintenance for 4 hours. So as an acknowledgement we sent a mail at [protected]@irctc.co.in informing them that we need file a TDR but couldn't do as website is under maintenance.

Also we alarmed our clock as per the stipulated time mentioned when we could file the TDR online and I was finally able to file it at 3 am in the morning. I do not understand the reason why they are not considering the mail sent at the right time instead just informing that we had filled a late TDR online which would not be considered..

It was not my fault that the website was under maintenance, we did as it was mentioned on the web as in case of emergency. I feel cheated by IRCTC as without being at fault they are not refunding our money.