[Resolved]  Kotak Life Insurance — Harrassment by customer care Execs

i had taken kotak life insurance policy no.1545434 but i am really sorry to state that when i received the said policy I found that in the application form which I had filled was not there instead it was refilled by someone else and my signatures were copied on that and instead someone else photograph was affixed on that instead of my mine. i had taken up the matter with the concerned your local agency who had asked me to take up the policy but i am sorry to state I did not find and favourable response from their side. i made several calls to there concerned officials but every time they told me that they are taking up the matter but noting concerete has been done by them. I am really disappointed at their attitude. and later on i took up the matter with your customer care service for the last one and half month but their response was also not saatisfactory. whenever i talk to them i was told that the case is being reviwed i fail to understand that the response from your local agent and customer care service is really and upto the mark. please let me know how long i will have to wait to receive the revised policy. if you cannot issue me the revise policy please return me the money depoisted with you. it is really a matter of shame that a company of your repute is harrsing the customer in such manner. it is a matter of cheating and fraud, in case you donot take quick action in this regard i would be forced to take the matter the higher auathority and also consumer court. hope that stage would not come.

Kotak life Insurance Complaints - Harrassment by customer care Execs
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Kotak life Insurance
Posted:[protected] by Nishtha Bhatnagar Send email


Harrassment by customer care Execs
I have been getting calls for almost a month from two Gurgaon numbers [protected] and [protected]. Two executives named Yogesh and Rahul continue to call me through the day for Kotak Life Insurance. My repeated attempts at telling them that I am not interested in getting an insurance policy have all gone in vain. I feel very harrassed through the day due to this non sense. Please confirm whether these are your call center numbers or not. Incase they are not, someone is using Kotak's name for creating this non sense.


Nishtha Bhatnagar
Senior Producer,
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Comments

8 minutes ago by Narinder Kumar Malik [send email]
i had taken kotak life insurance policy no.1545434 but i am really sorry to state that when i received the said policy I found that in the application form which I had filled was not there instead it was refilled by someone else and my signatures were copied on that and instead someone else photograph was affixed on that instead of my mine. i had taken up the matter with the concerned your local agency who had asked me to take up the policy but i am sorry to state I did not find and favourable response from their side. i made several calls to there concerned officials but every time they told me that they are taking up the matter but noting concerete has been done by them. I am really disappointed at their attitude. and later on i took up the matter with your customer care service for the last one and half month but their response was also not saatisfactory. whenever i talk to them i was told that the case is being reviwed i fail to understand that the response from your local agent and customer care service is really and upto the mark. please let me know how long i will have to wait to receive the revised policy. if you cannot issue me the revise policy please return me the money depoisted with you. it is really a matter of shame that a company of your repute is harrsing the customer in such manner. it is a matter of cheating and fraud, in case you donot take quick action in this regard i would be forced to take the matter the higher auathority and also consumer court. hope that stage would not come.




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jj

in my above complaint i have mentioned that my original application was changed and another application form was used with somebody else photograph was affiexed on that and my signatures on that were copied the mobile no. given is different, done by somebody at the time of taking policy by your system. Now let me know what is my fault in this case if some cheating or fraud is done at your end. The said policy alongwith the photocopy of the said application was surrendered by me to the local agent office viz. M/s Blue Star Infotect, Rani Bagh, Pitam Pura Delhi. I requested them to take up the matter with your office for the last three months and made several lodgedcomplaints with your customer care centre but of no use. Everybody gives me false assurance and new ideas but of now avail. I never thought that yours is such a hopeless company which never bother about customers complaint seriously and never tried to investigate the matter that how it all had happened. I am really distressed the way your office has taken up the case. Now I have received a letter dated 10th July, 2009 signed by Senior Manager, Policy Servicing stating "This is with reference to your letter regarding change in photo in policy records. We hereby confirm that your instructions have been noted as a part of policy records." I am really sorry to state that your attitude towards this matter is not at all serious. You are least bothered about the hard earned money invested by your investor. Since it is a petty matter. If something wrong has been done, it does not mean that there is no solution to that. One can ask for filing a fresh application even that has not been done by local agency and your office so far. Now let me know what should I do whether I let my money goes waste since there is not my original signatures and photographs on that application. Tomorrow if you ask my to prove my identity how can I do without having the above on the application form and in your records. Is this the wasy your company works

This is to inform you that I take a Kotak Life Insurance Plan in Kotak Smart Advantage Policy No.1700314 on 28.08.2009. But at the till date I have not received my Policy Bond. So, you requested to take this matter on urgent basis and what is process going on.

Gokul Chandera Joshi
[protected]

Hi Pritam,
As discussed with you I have been talking to you since last six months about this policy. Chetan Anand cheated me and forced me to have a policy for getting the Over Draft Facility and on his advise I paid him Rs 2 Lakh to get the policy. He Assure me and promised me that this is the only way to get the Overdraft facility. Once I had paid for my policy i kept on calling him and he tried to avoid me. This cause my lapse of freelook period of 15 days. Now he is completely avoiding me as he got the benefits of getting the policy done. He had done fraud with me and cheated me with false information and promises. After talking to Pritam I got some relief that I may get my payment back. Its been now 3 months I am requesting him and visiting him but he is not getting the approval from the Top management.

I'll be highly thankful if you please increase my freelook period or pay my money back as this policy has been done by false promises and fraud commitments.

I'll assure you that If I'll not get any favorable response and action then I am going to bring everybody involved in it in Consumer court and I am going to take very strong legal action against your company

I am hope you'll look into my request and would take a prompt action

Thanks
Regards

RAJEEV KUMAR SINGH
(आर.के.सिंह)
www.abhikalpak.com
[protected]@abhikalpak.com
[protected]@gmail.com
Cont. No. +[protected]
+[protected]

Policy No-0196803
kotak life insurance