I visited Safal outlet in Alaknanda market in South New Delhi on 21 March 2010 at 8.45pm. I have the following comments:
1. Persons running this outlet had created a house inside outlet.
2. In this room they live, make food and more than 8 people live inside this outlet.
3. One person by name of Jai Bhagwan was drunk while he was inside the outlet.
4. There was one woman inside the room who was cooking food and she misbehaved with my children.
5. When I protested she started misbehaving with me and shouting at me and asked me to leave the store.
6. Jai Bahgawan who was drunk held my hand and started to misbehave with me.
7. Other customers in the outlet told him to keep quiet and apologize but he kept shouting and also the woman who was Surender Singh's wife.
8. Man on the counter was Surender Singh 9. Outlet was not in his name.
10. When I asked who is the person to whom the outlet is allotted they did not say anything.
11. Jai Bhagwan and Surender Singh's wife started shouting and saying go and complaint wherever you want. We will also see who can even reach us. No one can even touch us.
Above was what had happened. Now note the following:
1. Surender Sigh's wife was cooking inside the safal outlet where it is centrally air-conditioned. Using gas in such an area is such a hazard it can cause death or even a fatal accident.
2. There were at least 8 to 9 persons such roaming around in the outlet most men were drunk it is such a social nuisance. Especially for ladies accompanied by children.
3. Most fearlessly they were shouting and misbehaving even holding a customer's hand.
4. Surender Singh's wife was consuming products from the packets and putting them back in the rack. Someone who would not know that some packets are used can buy a used packet and the blame will come on Mother Dairy.
5. With so many people from the franchisee side in the outlet the customer is most unsafe and insecure they cannot say anything and they cannot objects to any misdoing from the staff because all of them just pounce on the customer and any customer for their own safety will only walk out.
6. Such Safal outlets have become harbingers of local goons and drunkards who misbehave with girls, ladies and tease ladies.
7. Strict action should be taken against these people.
8. No on comes to know who the actual person is because they never disclose. They are social nuisance.
On one side govt. is trying to make the city safe and livable for woman on the other hand such outlets of Safal have become local crime centers.
It is time that concerned authorities in Mother Dairy / Safal take some very serious steps including continues and random checks. Make penalties very strict so that these outlets are safe and customers can really enjoy the true essence of Mother Dairy & SAFAL.