[Resolved]  Siemens Washing Machine — No service for Siemens in India

SIEMENS — UnDelivered

We sent courier bearing courier number 25250394 at Banaganapalli by K Sivanagi Reddy on 25th November 2009.

Please deliver this as early as possible.

From: santosh [mailto:santosh.[protected]@strapex.com]
Sent: Sunday, December 13, 2009 7:46 AM
To: RG IN SL Contact India; [protected]@rbs.co.in
Cc: [protected]@consumercourt.in; [protected]@siemens.com
Subject: Re: Complaint on Cost of Ownership of Siemens WM-2002XL- Is it a rejected piece.- Seimens India

Sirs

Left every day one message to Mr Vilas to contact me.

The message is taken and no response from your organisation!!!
Santosh Tandon
Handphone [protected]/ [protected]
Strapex India limited
506, Centre Point,
Andheri Kurla Road
Andheri East
Mumbai 400093

Sent from my BlackBerry® on Airtel
________________________________________
From: "santoshtandon" <santosh.[protected]@strapex.com>
Date: Wed, 9 Dec 2009 13:40:06 +0100
To: Santosh Tandon<santosh.[protected]@strapex.com>; RG IN SL Contact India<Contact.[protected]@siemens.com>; <[protected]@rbs.co.in>
Cc: <[protected]@consumercourt.in>; <[protected]@siemens.com>
Subject: RE: Complaint on Cost of Ownership of Siemens WM-2002XL- Is it a rejected piece.- Seimens India

Dear Sir,

Please refer your mail.

Nobody bothered to get in touch with me till date. Despite your assurance. How many more days do I need to wait? When would you be replacing the substandard machine.


S C Tandon



From: santoshtandon [mailto:santosh.[protected]@strapex.com]
Sent: Tuesday, December 08, 2009 10:31 PM
To: 'RG IN SL Contact India'; '[protected]@rbs.co.in'
Cc: '[protected]@consumercourt.in'
Subject: RE: Complaint on Cost of Ownership of Siemens WM-2002XL- Is it a rejected piece.- Seimens India

Thank you very much for your email. I will await response from your organization It’s been more than one month of pursing it with Mr. Vilas!!

Just to inform you, I received 13 calls from other dissatisfied customers who have similar experience after buying the machine from Siemens.

The greatest service you would do is to improve quality of the products and make it equivalent to LG! Currently your product is equivalent to Haier products in both the product and the service, except you charge 2 times the cost of Haier.

Please do forward this mail to your Managing Director, Mr. Mathur, he should also know of the quality of the Product supplied under garb of German Engineering.


S C Tandon












From: RG IN SL Contact India [mailto:Contact.[protected]@siemens.com]
Sent: Tuesday, December 08, 2009 11:16 AM
To: santoshtandon; [protected]@rbs.co.in
Subject: RE: Complaint on Cost of Ownership of Siemens WM-2002XL- Is it a rejected piece.- Seimens India



Dear Visitor,
Greetings from Siemens Ltd.
I am forwarding your e-Request to the concerned people. They will get in touch with you soon.
Thereafter we request you to correspond with them directly.
If you face any problems please do get in touch with us.
Have a nice day !
for Siemens Central Response Centre


________________________________________
From: santoshtandon [mailto:santosh.[protected]@strapex.com]
Sent: Saturday, December 05, 2009 4:23 PM
To: 'santoshtandon'; [protected]@rbs.co.in; [protected]@rbs.co.in; [protected]@rbs.co.in; RG IN SL Contact India
Cc: [protected]@siemens.com; [protected]@consumercourt.in
Subject: RE: Complaint on Cost of Ownership of Siemens WM-2002XL- Is it a rejected piece.- Seimens India
Mr. Vilas,

This is too much Mr. Vilas. You have been promising early resolution and its been more than a month! Please go through the fact and immediately take the corrective action.

You must change the machine immediately. How long do you think that I should bear with substandard product!!

S C Tandon

CC: Mr. Sunil Mathur: The Managing Director of Siemens!

I do request you to go through the complaint and you will realize how much trouble is your esteemed company is giving us for the machine which has been purchased by me on the basis of word of mouth.

Moreover, RBS needs to be sensitized to provide A level service for A level product. Not a Z level service.

Regards

S C Tandon








From: santoshtandon [mailto:santosh.[protected]@strapex.com]
Sent: Wednesday, November 25, 2009 4:15 PM
To: '[protected]@rbs.co.in'
Subject: FW: Complaint on Cost of Ownership of Siemens WM-2002XL- Is it a rejected piece.- Seimens India

Dear Mr. Vilas

Its already more than one week since you have promised that you would come back with feasible solution!!

Regards

S C Tandon

From: santoshtandon [mailto:santosh.[protected]@strapex.com]
Sent: Tuesday, November 17, 2009 3:11 PM
To: '[protected]@rbs.co.in'
Cc: '[protected]@siemens.com'
Subject: RE: Complaint on Cost of Ownership of Siemens WM-2002XL- Is it a rejected piece.- Seimens India

Dear Mr. Vilas

I am having extremely bitter experience of having bought Siemens machine. You need to read my earlier email and have a discussion with your service engineer Mr. Joe. Who has been visiting my house and doing some part or the other change every now and then.


a) I bought the machine based on reference from my friends to go for “ Siemens”. I use this machine once in a week or maybe two times in a week to do my laundry. You can check this if you have service control built in your PCB.
b) Today I have been told the noise is emanating because of motor bearing failure? Isn’t it ridiculous of having used the machine not over 250/ 300 times ( considering that average usage of once a week…the bearing fails? What happens to the people who have family of say four people or five? Does the bearing fail in a year’s time or even six months time?
c) The model is question is 7 kg highly reliable front loading “ Siemens machine brought over LG by paying much higher price?
d) See the email of 6th November about Rs 13 K has been already spent for maintenance of so called reliable “ Siemens machine”
e) Now today I have been given an estimate of Rs 8 K that makes is 21 K toward maintenance of the machine vide your Job Card book number 5853.
f) All parts are getting changed every now and then in this machine. People whom I know, having larger family and using machine daily have been using Siemens machine for over 6 years without a single maintenance. Whereas, as a single person, I have service person coming to my home every six month!!

The conclusion I draw here is this machine is purely a rejected/ defective or copy machine sold to me! Otherwise you cannot justify so many parts change???

I request you to please replace the machine with the correct machine!!


S C Tandon

















From: santoshtandon [mailto:santosh.[protected]@strapex.com]
Sent: Tuesday, November 17, 2009 1:15 PM
To: '[protected]@rbs.co.in'
Cc: '[protected]@ongc.co.in'
Subject: FW: Complaint on Cost of Ownership of Siemens WM-2002XL- Is it a rejected piece.- Seimens India

Dear Mr. Vilas

Thank you Mr. Vilas to have called me on 7th of November. Do look forward to you solving my issue!

Regards


S C Tandon

[protected]/[protected]

From: santoshtandon [mailto:santosh.[protected]@strapex.com]
Sent: Friday, November 06, 2009 12:23 PM
To: '[protected]@siemens.com'
Subject: Complaint on Cost of Ownership of Siemens WM-2002XL- Is it a rejected piece.- Seimens India

Dear Chairman and Managing Director of Siemens AG.

I am a customer in india. I wish to bring following to your Kind Notice and feed back

a) I purchased a Siemens WM- 2002 XL on 18/12/2004 vide invoice number 3772 dated 18/12/2004 bearing Chasis No [protected] for Rs 29000/- ( by keeping 31% more expensive)
b) This machine is used for washing once in three days for me. ( Single person!!.) Since My family stays in Assam. 2500 km away.
c) Since 2004. I have spent
a. 16/4/2008- Amount Rs 1400/- toward repair to RBS home appliance job card 124132. ( Authorised Services of Siemens India.)
b. 19/5/2008 Amount Rs 1800/- toward repair to RBS home appliance job card 123060 ( Authorised Services of Siemens India.)
c. 17/4/2009 Amount Rs 6000/- toward repair to RBS home appliance job card 209599 ( Authorised Services of Siemens India.)
d. 16/4/2009 Amount Rs 3745/- toward repair to RBS home appliance job card 209599 ( Authorised Services of Siemens India.)
d) Approximately Rs 12925/- or 45% of the cost already spent on a worthless machine which can wash only single person cloth??
e) It has again started giving problem!!


My take on Siemens Washing machines is

a) It has high on brand and image. Build by keeping the price 31% more expensive than LG/ Samsung front loading machine.
b) Extremely poor on performance and quality.
c) When compared to Korean LG it is heavier( only steel used is more) but requires enormous amount of repair! LG machine don’t give so much of problem with washing of one person clothes!
d) It is 31% costlier to purchase a machine ( initial cost) and 44% to maintain it. In sum and substance an LG front loading machine would have been better buy!! So 2 LG machine against 1 Seimens!!
e) No wonder you are expensive

Or you are pushing rejected product to Indian Market!!!



S C Tandon
D-42, Central Park
Andheri Kurla Road
Andheri East
Mumbai 400093.
India
Handphone +[protected]/[protected]

No Resposnse after ONe month

From: santoshtandon [mailto:santosh.[protected]@strapex.com]
Sent: Friday, November 06, 2009 12:23 PM
To: '[protected]@siemens.com'
Subject: Complaint on Cost of Ownership of Siemens WM-2002XL- Is it a rejected piece.- Seimens India

Dear Chairman and Managing Director of Siemens AG.

I am a customer in india. I wish to bring following to your Kind Notice and feed back

a) I purchased a Siemens WM- 2002 XL on 18/12/2004 vide invoice number 3772 dated 18/12/2004 bearing Chasis No [protected] for Rs 29000/- ( by keeping 31% more expensive)
b) This machine is used for washing once in three days for me. ( Single person!!.) Since My family stays in Assam. 2500 km away.
c) Since 2004. I have spent
a. 16/4/2008- Amount Rs 1400/- toward repair to RBS home appliance job card 124132. ( Authorised Services of Siemens India.)
b. 19/5/2008 Amount Rs 1800/- toward repair to RBS home appliance job card 123060 ( Authorised Services of Siemens India.)
c. 17/4/2009 Amount Rs 6000/- toward repair to RBS home appliance job card 209599 ( Authorised Services of Siemens India.)
d. 16/4/2009 Amount Rs 3745/- toward repair to RBS home appliance job card 209599 ( Authorised Services of Siemens India.)
d) Approximately Rs 12925/- or 45% of the cost already spent on a worthless machine which can wash only single person cloth??
e) It has again started giving problem!!


My take on Siemens Washing machines is

a) It has high on brand and image. Build by keeping the price 31% more expensive than LG/ Samsung front loading machine.
b) Extremely poor on performance and quality.
c) When compared to Korean LG it is heavier( only steel used is more) but requires enormous amount of repair! LG machine don’t give so much of problem with washing of one person clothes!
d) It is 31% costlier to purchase a machine ( initial cost) and 44% to maintain it. In sum and substance an LG front loading machine would have been better buy!! So 2 LG machine against 1 Seimens!!
e) No wonder you are expensive

Or you are pushing rejected product to Indian Market!!!



S C Tandon
D-42, Central Park
Andheri Kurla Road
Andheri East
Mumbai 400093.
India
Handphone +[protected]/[protected]

We purchased Siemen's Washing Machine Model A0716 from Vivek's. At the time of sales, there was a great sales pitch - which is understandable as perhaps Siemen's margins to its dealers and retailers would be more than other competitive brands.

While we dished out a premium as compared to other brands, it is a pity that the product is awful and worse still it is not supported with any after sales service worth mentioning. To top it all, the attitude of people manning the service centre is pathetic. Calls on mobile remain unanswered.

I hope that top management in Siemens should act positively and get the situation rectified.

My name is Seema Rao, I called servicing center which is in Nungambakkam Chennai...I had lodged complaints regarding my washing machine complaint #7596, its been 7days since the complaint .As the customer services promises everyday to send their engineer, which has never happened...people in customer services are inefficient and worst. I feel cheated buying Seimens product as their services are poor and worst ...this is the fourth time am facing the same problem since I purchased the washing machine in 2007. I would suggest all the readers never to go for Seimens product ...their promises are big but in reality they are the worlds biggest nightmare.

It has been more than two months and 100 phone call attempts to get the Siemens Chennai service centre to respond. Manager Mr Ramesh just diverts the calls, and no one picks up the diverted calls. Girls at reception are ineffective, they sent a technician changed shock absorbers. I paid 2300/- and the problem of machine vibration and turning position by itself still continues.

Am not able to get the service technician to come back since the first repair.

Siemens service is terrible!

The Siemens Washing machine service is absolutely bad. Several times we made calls to the service centre in chennai. The result is either they don't pick or the response is not beliveable. All the commitments are fake. No action towards the commitments.

After several calls we made one service engineer (Mr. Mani) came but no solution. Even today we are calling almost 5-6 time a day for last one week, no response or the commitment on service engineer visit is abosolutely lie.

We have contacted the siemens on the following numbers.
[protected]
[protected]

The machine had been purchased through Viveks at chennai. Even they have provided the number of Siemens where we are not getting response. The Number provided by the Viveks Serv ice centre is[protected] and[protected].

Am also from chennai and i too agree about the poor service rendered by siemens service home appliances. . I have logged a complaint on friday(22.01.10) and got the complaint no: C7912 beliving that people would come to attened the problem in no time, but to my surprise no one turned up till date. Its really pain in calling your costomer care number where no one picks up the call.The contact numbers which the service people give is of no use.Though the product is good, it is of no use to customers when there is no service rendered. Unable to follow up with these people in our busy schedules. Hope i get proper contact no & contact person for my present problem to be resolved and for the future.- Regards- dissatisfied custome - P.Yuvaraj

Am also from Chennai and i too agree about the poor service rendered by siemens service home appliances. . I have logged a complaint on Friday(22.01.10) and got the complaint no: C7912 believing that people would come to attend the problem in no time, but to my surprise no one turned up till date. It’s really pain in calling your customer care number where no one picks up the call. The contact numbers which the service people give is of no use. Though the product is good, it is of no use to customers when there is no service rendered. Unable to follow up with these things in our busy schedules. Hope i get proper contact no & contact person for my present problem to be resolved and for the future. - Regards- dissatisfied customer - P.Yuvaraj

I am Jeyalakshmi from coimbatore, Tamilnadu and one of the pittiest customer of Siemens Washing Machine Company.
We purchased the machine (model Number: WM2020EX) on 1st January 2009 for 22, 000 Rupess.
After 10 months our board was not working and it was told that it should be replaced. Since our machine is in the warranty period, the service person Mr.Sankar Ganesh came and took that board. and he told within 15 days the board will be replaced.
But, after 2 and a half months have gone.
Everytime when I am trying his mobile, either his mobile will be busy or it would be switched off.
I dont know when the board will be replaced.
If i know this history of siemens service, I wouldnot have bought and in future also I wont recommend Siemens Washing Machine to my friends and Relatives

I have also purchased the Siemens Washing Machine in 2006. Initially it was good. Now the machine is not working properly and I contacted the service person he came in December 2009 and informed that shaft of the drum was broken and the same has to be changed. He has given the job card. So many times I contacted the service persons but in vain. I went to Chennai and made personal compliant. Even then the machine is not repaired so far. Now I am keeping the machine only in name sake. I am fully agree with the views of Ms. Subhashini. The service is very very poor. The performance of the machine is also very poor. I advice everyone not to purchase siemens washing machine. Don't invest the money on this product.

My name is sundarraman.Residing at chennai.I have siemens washing machine, suddently it makes big noise & struck up inner drum.I called siemens service centre.technician came there is a problem with some major part.He said to me with in 10 days it will be settled right.But no body turns up for settle right.So that again i called to service centre.one gentle man picks the phone.He was not ready to listen anything from the customer queries.directly he shouting me why you are contact to my number.iam a suffered customer.but he is reacting he was a suffered customer.I was suprised!!! he is Branch manager of the siemens service centre at valluvarkottam. This is the way siemens treat the customer.I never buy any siemens product in my life.

Siemens Washing Machine — very poor service

I own a Siemen's washing machine till nov 2006. Till the period of warranty there was no complaint after that i had many problems i constantly book complaint and every time i will be cleared after we get frustrated. It's my humble request don't buy this Siemen's washing machine due to very very poor service.

I am having a siemen's washing machine bought from vasanth & co on nov 2006. I got problem with my machine exactly after completing my warranty period that's on dec 2008. We paid managed it and then by oct 2009 once again we got problem with water leakage we complained and we use to call every two days and constantly they use to give the same reply tomorrow we will send the persons. I don't know when will this tomorrow come. It was a major fault they told finally and then they changed the drum cross, bearings etc., after 45 days and charged Rs 8000/-. That time they told the reason that the part should be imported and they gave warranty of 6 months. Now after this jan 2010 on 20 th once again we had a problem of over vibration and some sound while rotating, so we complined once again. They told that they will charge Rs.500/- apart from warranty. Now only they told that the service warranty is for one month only and the parts warranty is for six months. This itself is a big cheating.The technician came after two weeks and told that the drumcross should be checked and went off. Till date everyday iam calling the service centre and asking they constantly use to give the same reply tomorrow we will send the persons. I don't know when will this tomorrow come. Everytime when we call they will ask for the entire history and with our every answer they will put the line in hold and give response after 5 mins, so every call will extend upto 20 to 30mins. They will tell that they will call us, but nobody will call.They don't give preference to the complined booking date. They also give irresponsible reply that the technician is on leave. Is the whole service centre works with only one technician? Don't the Siemen's company look into it? It's my very humble request that don't buy Siemen's washing machine. It's very very very poor with service. We buy for Rs.25000/- and everytime when there is a fault we have to more than Rs.5000/-. So please think before when you buy.

Please do not buy any prroduct that does not give you good service. I have been very unhappy with the way Mr Ramesh has dealt with my Seimens dishwasher. With a service bill of 7200 (and can be more) they want 15 dyas to do the job. Also Mr Ramesh never answers your calls and leaves you wondering whom to call for advice.
It is a sad state for such a beautiful product which charges top end prices. I would say - stay away from Seimens!! It too costly a chance to take. What are features if there is no service ?
Raena Reddy

Hi there,

Thanks very much for your valuable comments and time.

I was about to buy a Siemens 5.5 kg Washing Machine. I was very much confident about it from experts reviews and experts answers (like compareindia.in). Now I have decided not to buy Siemens washing machines.

Having read your posts here, I have arrived the following conclusions:

1. Given the market share of Siemens Washing Machines in India being low, the large number of very annoying posts suggest a very high fault rate.

2. The service is very poor in all its aspects like 1. Reception of complaints, 2. Adherence of time schedules, 3. Technical competence of service engineers and 4. Non-existence of time bound dispute resolving mechanisms. I am unable to understand why the company has not stocked enough spare-parts even for the machines currently in the market (many has complained time delay in importing spare-parts). It also supports the first conclusion: Is Siemens India overwhelmed by the fault rate so that its spare-parts inventory is emptied rapidly?

Cheers!!!

I also bought a siemens washing machine and suffering from same problem indicated.

My machine is down for the past 3 months and nobody is responding. I approached siemens several times for entering into AMC, but they repeatedly indicated that amc charges still not finalized and they will call me .

During this period the severe noise observed from machine and the technician came and said drum shaft broken and gave me estimate of Rs 7500.

Left with no option, i called revathy and said I am ready to pay Rs 7500. But she said that they will not take any advance or money once the shaft reaches them she will call me. Even after 3 months there is no call from her.

I would be grateful If Mr.Mahesh can call me in my mobile [protected] or [protected].

Hey my Indian Consumer Friends ..
After working hard I manage to earn enough to make courage to buy a front load washing machine.. as die hard fan of European technology i was thinking to buy a Siemens w/m but listening ur grivences I felt very bad and disappointed. but anyway i have to buy one
Anyway can anybody guide me which washing m/c i should buy, my requirement are front load 5-6 kg m/c

Thanks in advance for your help

Regards,
Girish Sawarkar, Mumbai
[protected]

Pls never ever buy any of Siemens products. I bought a Cooking range and after the 5 months the rotator stopped working. Called up siemens and place a complaint in Nov 2009. Once person turned up, he just looked at the range and said the rotator has to be replaced. He didn't even touch it. And I was calling ever week, called Bombay also couple of times, dropped at their office in Chennai then in Mar 2010 a person turned up with rotator but not on this model. Why do they take the model number in the complaint if they don't want to check it at all. And it is March I am still calling and emailing person in Chennai and Mumbai still no news from them. I had made some thousands of call to person all around and I am tired. Was planning to purchase Siemens washing machine for New Year. Thank God I had this problem with Range in Nov so i dropped and purchased IFB. Wonderful service by IFB. Even Timings IFB keeps up and call you and update you.


PEOPLE PLS DONOT BUY ANY OF SIEMENS PRODUCTS.

Siemens Co, please throw attention on your service centers in Chennai, India which is the worst service that we've ever come across.The door of my front load machine broke and we booked complaint a month back in the Anna Nagar branch...but none turned up.then we called up Nungambakam branch and they said they would send a person within a day.We waited for one week and when called they gave a stupid reply saying the door had come but the technician went to Adambakkam instead of Arumbakkam(our place).We waited for another week and then a person came but of no use...He did not bring either the door or any spare part but came with a bill saying it would cost 6, 000 to make it work...
The most useless service people have been employed in Chennai and this is something which has to be taken care by company, else it might go to any extent.