[Resolved] Siemens Washing Machine — No service for Siemens in India | |
My name is Subhashini. I am from Chennai, India. Siemens service in India, is the worst one you can ever get.I dint know whom to contact to talk about this. I bought my machine WM-A0716 on 18th july 2006. The machine started running slow in july 2008. I called siemens service centre @[protected]. They said they would come and nobody turned up.I waited for a month.During first week of september 08, icalled them back, even then no one came, every week i kept on calling, they would say yes we will send service person, thats all. On 27 sep 08, i talkled to chennai manger Mr.Ramesh and he send me service on that day.The service person diagnosed shaft problem in machine and gave me bill for 3500/-INR. I called Mr.Ramesh and wanted explanantion for the same.He agreed his fault for not having send service person in time nad said he would repair my machine under waarranty. Thereafter no one cme to pick the machine at all. There are on ly 2-3 girls in the call centre.The moment i tell my name the girls seemed to give some irresponsible answer for not picking the machine. On 6th of october, again after so much of complaining, they picked up the machine from home. And now its 3rd of november and i dont know what they re doing with my machine.Till this date no body has called me from siemens regarding it.I call them every week to find the status. The manger said, on fixing the shaft they had leakage nd then misalingment. He agrees its his technician's problem. BUt every time the answer is "machine should be ready by nexrt week".I called Mumbai call centre, they said Mr.Mahesh would call me, he also dint cll me.Chennai office is shiftd and i dont know their new address.The machine costed 24000/-INR(approx). Please give me some authority's contact who would ansmwer me. This is not a rare incidence..If you visit http://www.compareindia.com/complaint-box/ there are mnay such complaints on Siemens there. Please raise it to concerned authority. If not stop selling your machine in India. The people i contacted regarding the problem Siemens service centre chennai . Ms revathy :91-[protected] Siemens service centre chennai Mr Ramesh :91-[protected] Siemens service centre Mumbai[protected] Mr.Mahesh was to call me back, nobody did. Hope my voice reaches proper channel. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 125 Comments | |
Comments
I fully agree with all the above peple who had this bad experience with siemens. i too am a victim. I have been calling these service guys for the last two weeks and nobody has turned up still. Keeping my fingers crossed.
Reply
Siemens Washing Machine — NON AVAILABILITY OF SPARES
Siemens Washing Machine Model: WM 2020I need following spares.
1.Door Hinge
2.Inlet water hose
3.On/Off Switch
I have contacted many times since December 2009 with coimbatore service engineer, chennai Office and mumbai Office thru mobile and mail. No positive steps till date.
Response time too long ( many times no response), non availability of spares and poor service
My name is R. Sampath Kumar. I bought Siemen's washing machine in Jan 2007. My machine model No.A 10165. On the day of instalation I observed a big crack on the lid. They replaced the lid. Then I observed heavy vibration while in use. I brought to the notice of Service centre. No remedy to my observation. After the warranty, I entered into Service contract. For the last 2 years the machine is under AMC vide agreement No03/PWSC/1/2010 and valid upto 09/01/2011.. I brought to the notice of Vibration to the service centre. After several attempts they chnged the shock obsorber. But in vain. The problem remains the same. My wife used to spent several man hours to get connected to the Service centre. After that she will lodge complaint and persue till machanic comes. We have spent several rupees on telephone calls. Recently I lodged complaint on 21 st April 2010. Two times one Mr Suresh came and saw the machine. The issue/problem is yet to be rectified. I want to bring it to the notice Customer Care incharge to get my issue remedied. Booking No. C8070. The service is very poor. We regret our purchase of Siemens machine. Please send some one to rectify the defect. My contact No [protected].
my name sridhar residing at chennai.I have siemens washing machine.suddenly it having a problem then i called chennai service centre 15 days back.they said will send an engineer to inspect the machine.Till now no body turns up.Then again i called Ms.Revathy, Ms.Mariya, but they don't have answer when they will send.Then line was transferred one Ms.Radha service girl.She doesn't listening our queries.she don't have patience for listen the customer issues.iam very much fed up with the siemens service.Finally i got mobile no of Mr.Michael manager from Ms.BSH home appliances at valluvarkottam.Iam very much dissappointed with Mr.Micheal answers, he said boldly iam not authorised person to give the service for customers.he said, don't call me again for this issues & he cuts the phone line also.This is the way siemens treat their customers.Last time when i was spoken with Mr.Ramesh, service incharge from chennai very nice person, he was listened customer queries & gives us solution.but i was informed now he resigned from the organization.
WHO IS RESPONSIBLE PERSON WILL TAKE CARE OF CUSTOMER ISSUES?
WHO IS RESPONSIBLE PERSON WILL TAKE CARE OF CUSTOMER ISSUES?
I had purchased siemens washing machine model WM0716 in May'2007. In September'2009, there is problem in drum assembly and the drum assembly was changed at a huge cost. Again in May'2010, there is problem in drum assembly with a horror sound like running of generator. We could not dare to go near the machine and after listening such type of sound my wife decided to throw this washing machine machine in the dustbin and purchase a semi automatic washing machine. Really, i will never advise any body to go for Siemens washing machine.
Hi i have a similar problem. It took me 1 month to get them to come and see what is the problem after about 20 phone calls and now it needs a spare part changing and god knows how long it will take to set it right. Working women are put to such hardships it is a crime on thier part to sell a machine if they cant back it up with service. I got this machine from viveks and i have let viveks know about this as well. If i dont get a response within a week, i am going to leave this machine at their doorstep at my cost . To hell with them and thier machine. I will buy a new machine from somebody who is more responsible.
Vivek and co is party to this as they recommended this machine when i went to buy 2 uears earlier.
Vivek and co is party to this as they recommended this machine when i went to buy 2 uears earlier.
I am really looking for gooing to Siemens washing machine. BUT after reading about the poor service, i decided NOT to go for one. Thans for posting the experiences
I HAVE SIEMENS WASHING MACHINE, IN THAT WATER FLOW INSIDE THE MACHINE IS VERY SLOW, DUE TO THAT THERE IS NO PROPER WASHING, PLEASE SEND SERVICE PERSON TO RECTIFY THE PROBLEM
You are absolutely right.
Seimens only interested in sales. I have a similar problem. Seimens has appointed RBS for taking care of the services...a piece of ...irrresponsible guys
They have very slow service. many times guys comming for the service has no enough knowledge to take care of the complains...
Since past 2 years there is one or the other complain pending...one solved..creating another ...another solved first comes back...when first is solved a new problem is given birth...Seimens is spoiling its name and people having good image of Seimens are washed away by the so called service after sales... Guys you need more to know more experiences that I have...can make a short film...
Seimens only interested in sales. I have a similar problem. Seimens has appointed RBS for taking care of the services...a piece of ...irrresponsible guys
They have very slow service. many times guys comming for the service has no enough knowledge to take care of the complains...
Since past 2 years there is one or the other complain pending...one solved..creating another ...another solved first comes back...when first is solved a new problem is given birth...Seimens is spoiling its name and people having good image of Seimens are washed away by the so called service after sales... Guys you need more to know more experiences that I have...can make a short film...
Our siemens washing machine model WM1024 is having serious problem. Kindly let me know the address/ contact no in Bhopal/Indore.
Sir,
I, M.Viswambharan, "VISWAM"Near Collectorate Alappuzha District, Kerala State, purchased a siemens washing machine from the Dealer Good Morning Agencies [protected]@[protected] on[protected].Some problems like sound, smoke etc seen on[protected] and informed the Service Engineer after a series of exercises viz calling the service centre more than 2or 3times(The service centre employees donot attend calls most times)Engineer& and the dealer.At last they sent the Engineer on[protected].He told that the Drum assembly to be replaced and it will be done after deepavali.Today[protected]ie, three days afterdeepavali, after calling a lot of times the service [protected]@[protected] informed that it will take 10 more days to rectify the defect.We two retired employees alone are at home and our soiled clothes are dumped for days.What is the use of buying a machinneworth Rs.23000 if it can't be used for several days.Hope that urgent action will be taken to remedy the complaints.
I, M.Viswambharan, "VISWAM"Near Collectorate Alappuzha District, Kerala State, purchased a siemens washing machine from the Dealer Good Morning Agencies [protected]@[protected] on[protected].Some problems like sound, smoke etc seen on[protected] and informed the Service Engineer after a series of exercises viz calling the service centre more than 2or 3times(The service centre employees donot attend calls most times)Engineer& and the dealer.At last they sent the Engineer on[protected].He told that the Drum assembly to be replaced and it will be done after deepavali.Today[protected]ie, three days afterdeepavali, after calling a lot of times the service [protected]@[protected] informed that it will take 10 more days to rectify the defect.We two retired employees alone are at home and our soiled clothes are dumped for days.What is the use of buying a machinneworth Rs.23000 if it can't be used for several days.Hope that urgent action will be taken to remedy the complaints.
Pl provide service centre phone no. for washing machine WM1000.
Machine drum do not rotate
R.V.Sorate
A-89 RIL Township Lodhivaki
Dist Raigad
PIN 410206
PH [protected] / 70
mail ID: [protected]@rediff.com
Purchased from Kings Electronics Panvel 10 15 years back
Pl help to give ph .no. of Service centre from Panvel or Mumbai
Regards
R.V.Sorate
Machine drum do not rotate
R.V.Sorate
A-89 RIL Township Lodhivaki
Dist Raigad
PIN 410206
PH [protected] / 70
mail ID: [protected]@rediff.com
Purchased from Kings Electronics Panvel 10 15 years back
Pl help to give ph .no. of Service centre from Panvel or Mumbai
Regards
R.V.Sorate
I'm on my research to buy a washing machine & was almost finalising on siemens. spoke to the sales rep here in bangalore & the retailer (croma). Anyway after reading all these reviews, i've decided to stay away from siemens. The main reason being poor after sales service.
To my knowledge, siemens washing machines are impoted from turkey. That makes the availability of spare parts difficult & expensive; clubbed with low standard service.
Many thanks for posting the experiences. I guess I'll go with Samsung or LG. Their product quality may not be at par with so called german engineering, both companies offer the best of after sales service...
To my knowledge, siemens washing machines are impoted from turkey. That makes the availability of spare parts difficult & expensive; clubbed with low standard service.
Many thanks for posting the experiences. I guess I'll go with Samsung or LG. Their product quality may not be at par with so called german engineering, both companies offer the best of after sales service...
my complaintsare nothing different from what all theses reveiws speak.i have been a IFB customer for the last 10yrs.
my journey of complaint begins from the time i went to buy an IFB and the sales person in Jayam & Co annanagar convinced me to buy a siemens machine. it was 30th of dec when i ordered and they couldnt keep up the promise to deliver the next day.
after several shouts & screams they finally delivered on 1st.
i was promised that their technicians would come to install on the 3rd. today is 10th and still nobody has come to install.
finally today 10/1/2011, i had to to read the manual and do the installation myself.
someone from this no. +91-[protected] calls me every other day and enquires if the technician has come to install.
i regret the day i decided to buy this machine.
the machine asles catalogue says it detects excess foaming, but that feature never works, the machine does generate foam inspite o[censored]sing a washing powder for front loading machine.
my journey of complaint begins from the time i went to buy an IFB and the sales person in Jayam & Co annanagar convinced me to buy a siemens machine. it was 30th of dec when i ordered and they couldnt keep up the promise to deliver the next day.
after several shouts & screams they finally delivered on 1st.
i was promised that their technicians would come to install on the 3rd. today is 10th and still nobody has come to install.
finally today 10/1/2011, i had to to read the manual and do the installation myself.
someone from this no. +91-[protected] calls me every other day and enquires if the technician has come to install.
i regret the day i decided to buy this machine.
the machine asles catalogue says it detects excess foaming, but that feature never works, the machine does generate foam inspite o[censored]sing a washing powder for front loading machine.
Worst service for Siemens in India
My name is Madanagopal. Residing at No. 5. AKC Coloney CAK road Karur 639001 India. Siemens service in India, is the worst one you can ever get.I dint know whom to contact to talk about this.
I bought Washing machine WM-2020. I called siemens service centre @ [protected] and [protected]. They have booked the complaint by one lady namely SARANYA by order No.0916 on 9th Nov 2010 and she said the service person would come and nobody turned up.I waited for nearly 70 Days..In the mean time i have contact SARANYA nearly ten times every time she replied highly irritating answer by saying we will send service person, thats all. Till now my problem was not solved.(20.1.2011)
My name is Madanagopal. Residing at No. 5. AKC Coloney CAK road Karur 639001 India. Siemens service in India, is the worst one you can ever get.I dint know whom to contact to talk about this.
I bought Washing machine WM-2020. I called siemens service centre @ [protected] and [protected]. They have booked the complaint by one lady namely SARANYA by order No.0916 on 9th Nov 2010 and she said the service person would come and nobody turned up.I waited for nearly 70 Days..In the mean time i have contact SARANYA nearly ten times every time she replied highly irritating answer by saying we will send service person, thats all. Till now my problem was not solved.(20.1.2011)
Hi,
yet i have to get feel of the service. but my first experience is not good. today i tried to complaint about my washing machine problem to company on the mumbai telephone no given, the answering machine replied we are working on monday to saturday 9 am to 6 pm, also messaging service was not working. this call i have made at 9:50am.
it is strange that such a reputed company does not have proper system in place.
vinayak padwal
mumbai
yet i have to get feel of the service. but my first experience is not good. today i tried to complaint about my washing machine problem to company on the mumbai telephone no given, the answering machine replied we are working on monday to saturday 9 am to 6 pm, also messaging service was not working. this call i have made at 9:50am.
it is strange that such a reputed company does not have proper system in place.
vinayak padwal
mumbai
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