I had purchased a SPICE mobile phone on 04-06-2008. My handset SPICE S-650 is under one year warranty. After it developed some problem in its ringer and its loud speaker sound quality suddenly became poor, I submitted it to my nearest customer care centre of SPICE mobile in Bokaro Steel City.I had submitted it on April 01, 2009. Since then I have visited the customer care store 5 times and after 18 days, there is no sign of my mobile. The storekeeper is denying to provide any information to me regarding the same. He has sent it to some other city but he is refusing to share any information with me about the status of handset.
VinaykumarSpice Mobile Phones - Gurgaon, Gurgaon, Haryana, India
not get repaired in one month - Spice Mobile
Model no-D88n . Manufacturer-Spice. Job sheet no -001. Book no-1497. Service center Name -Hot Spot Mobicare, Vashi- Phone no-65975317.Date of jobsheet-13/11/08. Till date not get repaired.
Product is 11 month in warranty
I have purchased spice s-9 mobile 6 months ago. I m suffering due to camera problem in it.
Camera showing extra colours. problem is from last two months. I cannt capture a even single photo.
secondaly spice has no customer care in gurgaon.
Say nw wht to do????????
I had purchased a SPICE mobile phone on 20-11-08. My handset SPICE S-9 is under one year warranty. After it developed some problem in its ringer and its loud speaker sound quality suddenly became poor, I submitted it to my nearest customer care centre of SPICE mobile in Anshul Agencies kota (rajasthan) .I had submitted it on march30, 2009. Since then I have visited the customer care store 5 times and after 42 days, there is no sign of my mobile. The storekeeper is denying to provide any information to me regarding the same. He has sent it to jaipur but he is refusing to share any information with me about the status of handset. In Last one month I talk to Mr GHYAN (jaipur) on 09983766625 five times, but every times he gave different statement.
Workorder no –SRJ252409300651
So, I kindly request you to take immediate steps regarding this case & resolve my problem as early as possible.
sir i purchsed spice S 7 mobile and my mobile display broken in our city service center they are not takeing repair it is proten shop they are telling spice mobile display out of stock this proten shop is in hubli he is authrised dealer and service on spice mobile kindly arrenge to give service for coustmer because this proton service is not giveing proper service, so u come and see how they are geving service
I am reproducing here my email which was sent to email@example.com
From: Sunil Chaurasia, Project Contract Cell, Bhilai Steel Plant, Bhilai.
Sent: Wednesday, June 17, 2009 2:20 PM
Subject: Fw: Defective set of D-80-request for replacement.
Please refer my below mail, your reply in this regard is still awaited. Further, I would like to inform you that I have been handed over my set on 22.05.09 at your authorised service centre at Bhilai (CG) and till date set could no be repaired. It threfore once again I requested you to please resolve the matter amicably.
In case of non responsive from you end, I may be takeup this matter with consumer forum.
Chhattisgarh Social Forum (NGO)
IMEI No. 356337010175947
----- Original Message -----
From: Sunil Chaurasia, Project Contract Cell, Bhilai Steel Plant, Bhilai.
Sent: Tuesday, June 09, 2009 2:58 PM
Subject: Defective set of D-80-request for replacement.
I have purchased D-80 duel seam mobile from M/s Rama Traders, Bhilai (CG) on 10.07.08. From beginning, i feels voice breaking (incoming & out going) problems, i thought that it would be network or operators problem. But since 1-2 months its develops more and even i couldn't speak continuously 3-4 minutes due to sound breaking, sound silent problems. Set also having a hanging problem.
I have contacted nearest authorized service centre at Bhilai (CG), left the set for checking and repair. After 5-6 days they told me that this set could not repaired here and required to send another service centre i.e. Bhopal.
I think this is a manufacturing problem. It is therefore requested to change my set for customer satisfaction and goodwill of your company.
Expidite for favorable reply please.
Qr. No.12F, Street-10, Sector-4, Bhilai-490001
This application is to remind you about the poor service of your service provider centre situated at bhopal in (m.p) .sir my complaint is that i had submitted my handfree and battery at care centre for replacement by the date 03-08-09 according to jobsheet but still it had not been replaced after being given due date to me for about 3 times, they are postponding the date by giving excuses.
DETAILS OF MY PHONE:-
workorder number- SMP258609800074
ADDRESS - BHOPAL
MODEL NAME - S-820
IMEI NO. - 359337015385886
sir it's not only my problem with this centre but with all customers of this area, so please take necessary action.i will be thankfull to you.
I purchased Spice mobile Model no: D88n on 25-Mar-2009. I started facing network problem from May only. I submitted the phone to service center and they SWAPPED our phone and gave us some phone with new IMEI number on 29-July. Here I am unbale to understand SPICE mobile swapping policy!
Even after so much time my mobile phone is not working properly (there is some network problem). And our mobile is still with service center people ffrom 16-Nov. The Service Center is still not giving us a straight answer. Please help us in this regard.
Original Phone IMEI (Which we purchased ) : 35348002019510
IMEI of phone they gave us after service (SWAPPED mobile phone) : 353480021045056
Service Center name : M/S The Asian Sales and Services, Jaipur (Rajasthan)
I am using Spice Mobile Handset D-88n with IMEI:353480020768674, due to some fault i return it for the repairing purpose, 2-3 months ago, but still not received it back, for repairing i gave the handset to the Govind techno service, jodhpur, but it is not yet received to me yet, i need it urgently, because it is too long time duration for mobile handset repair, so either send me the same handset after repairing or send a new one, so that i can use it, or else i have to approach consumer court for my handset. Do the needful and trace it out or tell me the status...
Daily me and my brother has to travell from village approx.. 40 KM to jodhpur and we get response from your centre that will give tommorrow,
Could you please explain us who is going to bare the charges for up and down of 40 Km.
The way of service centre behaviour gives a feel that i will never go for the Spice mobile in future and advice others for the same.
Could you please take the steps to resolve the matter as soon as possible or i need to approach higher authority.
Mobile Company Not Repaire set after 2 Months - Spice Mobile - S9
I have Purchased Spice Mobile set S-9 dated 21/11/2009 but after 2 months it got out of order, so i gave that set for repaire but after 2 months still neither Service Center return set nor Spice Company revert with satisfied answer.
I am continous follow up with Customer Care as well as Mr. Himanshu (Sr. Executive) but each & every time they gave me unsatisfied answer,
I had purchased a SPICE mobile phone on 20-11-08. My handset
SPICE D-6666.from the date of purchase It has got various problem Like
1- Low battery backup,
2- Many times it searches for Network when signal lebel is too good.
3-Again it has no net connectivity using CDMA Both in bluetooth & Datacable.
4-Hang up problem is also founded many times.
5- Low voice quality.
I think this is a manufacturing problem.I submitted it to my nearest customer care centre with in four days of purchase. It is therefore requested to change my set for customer satisfaction and goodwill of your company not waiting me any longer.
I HAVE PURCHASE A SPICE MOBILE FROM ANON MARKETING BUT AFTER 4 OR 5 MONTHS I SUFFER A NETWORK PROBLEM INTO MY MOBILE AND FOR THAT I HAVE TOO MUCH TIME SHOW MY MOBILE AT SPICE SERVICE CENTER, ALL TIME THE PERSON TELL ME PUT YOUR PHONE HERE WE WILL BE CHEACKED AND REPAIR IT AND THAN GIVE BACK TO YOU, AFTER THE REPAIRING I FACE THE SAME PROBLEM BY 2ND DAY AGAIN I VISIT AGAIN SAME PROBLEM, AGAIN AND AGAIN I VISITED MORE THAN 4 TIMES AT SERVICE CENTER AFTER THE 3RD TIME I REQUEST THEM TO PLEASE IF ITS NOT CLEARED CHANGE ME THE MOBILE ( REPLACEMENT IN A WARRANTY PERIOD) BUT THEY REPLY WE CAN NOT DO THAT, I VISITED ANON MARKETING (FROM WHERE I PURCHASE) SHOP IS PERMANATLY CLOSE TODAY THEY HAVNT SOLVE THE MY PROBLEM NOR CHANGE ME THE MOBILE .
REPLY ME WHAT TO DO ?
I purchased a your spice mobile(S-580). Right now I am facing some technical problem in it so I called the service station number which is on company site but the concern person refuse that he had break the contract with spice from last 4 month.
I am facing lot of problem in my mobile so what should I do.
Please help me out as early as possible.
I called to following service center given by you.
I purchased Spice mobile Model no: D88G on 13-June-2009. Within a month Keypad stopped working and i submitted the phone to service center and said within 2 week u will get back ur phone. But i got my mobile after around 2 months and they SWAPPED phone and gave us some phone with new IMEI number.
After recieving the mobile a new problem arised on the same day. This time CDMA card was not accepting. and again i submitted and recieved after a week. and within the same week again keypad stoped working and finally i again submitted to the service centre and they told this time you will get new piece from company but after one na d half month they returned same piece but CDMA card was not accepting again.
Finally i got irritated and didn't approached service centre many days.
When again i visited service centre for servicing they denied to accept phone by saying your Purchas Bill doesnt have Vat Paid Stamp.
When and company has started new rule to accept only those bills who has stamp of Vat. I requested them this is not the first time and how you can denied even you have record also of previous services and they said we dont have any record.
Finnaly i have again taken a new bill from dealer with stamp and went back to the service centre but now they refused by saying this IMEI no. is not valid.
When i got angree and shouted on the person who was accepted my last time problem then the incharge accept this and said within 15 days you will get your phone back.
I dont understand how company appoint peoples those who even dont have sense how to behave with customer.
Today when i called the person in service centre she said i dont know when ur phone will come.
This is the way they are giving us service.
Even still I am unbale to understand SPICE mobile swapping policy!
S. J. Vishwakarma
M/S D.M. Tele Services
104, Rajshree Plaza, Opp. Shreyas Cinema, LBS Marg, Ghatkopar (W)
joshiatulSpice Mobile Phones - Faridabad, Haryana, India
Faulty Phone - spice mobile / mobile phone D-6666 dual sim
My name is Atul joshi . i just have purchased new mobile of spice company
spice D-6666 (dual sim ) from there outlet Hotspot on 30/.04/10 . from spice retail ltd . 5 shubham tower neelaam bata road , n.i.t Faridabad . tel : 9717794395 .
i am facing a lot of problems just after i bought this phone of your company. i have given this phone to -there service center just after four days of purchase . this phone was not showing memory card so that i have given this to the service center workorder no : shr330710500227 they people are saying that this cannot repair here so they will send this mobile to the company and it will take 15 to 20 days . i am working in roaming area so that i have bought this phone . but the response of this phone and there service center persons is very poor . they dont understand my problem . daily i make a call to them , but they dont have any response .
i have purchased a mobile spice-m 7070 from a nearest dealer.after 1 month i have found that their is something wrong in my handset.I have found that when i have switch on the camera of my handset than set has going to hang.distributor m/s BALAJI COMMUNICATION, badaun .is misguidedness to me & dealer is also fol owing to him.
I have Purchase a Spice Mobile Phone on 05/06/2009. My Handset Model Spice S-930 is under one year warranty. After the purchase it developed Large Problem in its Touch, Loud Speaker & Sound. I submitted it to my Nearest Customer Care centre of spice mobile but my problem is not solved. Sir Please requested to you Change My Mobile as soon as possible. my contact no. is 090173-85211