Standard Chartered Bank — CREDIT CARD BILL FOR THE MONTH OF AUGUST.

DEAR SIR, I WAS HOLDING A CREDIT CARD OF STANDARD CHARTERED AND AFTER THE INITIAL ONE YEAR I WANTED TO CLOSE THE CARD AS I WAS NOT USING IT. I HAVE REPEATEDLY MAILED THE BANK AT CUSTOMER CARE. PLEASE FIND THE BELOW MAIL FOR DETAILS. I HAVE ASKED FOR DISCONTINUING THE ACCOUNT BUT TO NO ANSWER OF CLARITY. PLEASE LOOK INTO THE MATTER ASAP. Ref : 08/13/132415/SP/CRD Dear Mr. Ray, This is with reference to your e-mail dated August 29, 2013 We are concerned to know that you have requested for the cancellation of your card. Further to the telephonic conversation you had with one of our executives, we understand that you wish to continue using your card account. Hence, we request you to use the same for your future transactions. Assuring you of our best services always, Yours sincerely, On behalf of Standard Chartered Bank Sandhya S Officer - Customer Care We would like to know whether you are satisfied with this e-mail interaction. Please click on the following link to provide your feedback. https://forms.online.standardchartered.com/public_website/india/e-survey/ Please do not disclose your PIN/One Time Password (OTP) to anyone. Standard Chartered Bank will never call or send SMS/emails asking for such details. If you receive an OTP without request, please intimate the bank immediately. Login to Online Banking through our secured website For more details on our complaint management policy and Banking Ombudsman Scheme, 2006, please visit to http://www.standardchartered.co.in/personal/tools-utilities/en/complaints.html Standard Chartered Bank is committed to making your banking with us a pleasant experience and values your feedback: Visit Us : www.standardchartered.co.in Write to Us : customer.[protected]@sc.com You can write to us at Standard Chartered Bank, Customer Care Unit, 19, Rajaji Salai, Chennai ? 600 001 or reach our Phone Banking executives at http://www.standardchartered.co.in/personal/ways-to-bank/en/phone-banking12.html "As per RBI guidelines, effective April 1, 2012; the validity period of Cheques, Demand Drafts, Pay Orders and Banker's Cheques for payment will be reduced from 6 months to 3 months from the date of issue of the instrument." Original Message Follows:[protected]---- I am still awaiting revert of the previous two mails. [protected] Forwarded message[protected] From: customer.care <Customer.[protected]@sc.com> Date: 25 August 2013 16:33 Subject: Your recent communication with us (KMM15032425V28530L0KM) To: AVIRUP RAY <[protected]@gmail.com> Ref : 08/13/112108/SP/CRD Dear Mr. Ray, This is with reference to your e-mail dated August 25, 2013 We are concerned to know that you have requested for the cancellation of your card. We have forwarded your request to the concerned department. One of our executives will get in touch with you shortly in this regard. We request you to bear with us in the interim. Assuring you of our best services always, Yours sincerely, On behalf of Standard Chartered Bank Clemy V Officer - Customer Care We would like to know whether you are satisfied with this e-mail interaction. Please click on the following link to provide your feedback. https://forms.online.standardchartered.com/public_website/india/e-survey/ Please do not disclose your PIN/One Time Password (OTP ) to anyone. Standard Chartered Bank will never call or send SMS/emails asking for such details. If you receive an OTP without request, please intimate the bank immediately. Login to Online Banking through our secured website For more details on our complaint management policy and Banking Ombudsman Scheme, 2006, please visit to http://www.standardchartered.co.in/personal/tools-utilities/en/complaints.html Standard Chartered Bank is committed to making your banking with us a pleasant experience and values your feedback: Visit Us : www.standardchartered.co.in Write to Us : customer.[protected]@sc.com You can write to us at Standard Chartered Bank, Customer Care Unit, 19, Rajaji Salai, Chennai ? 600 001 or reach our Phone Banking executives at http://www.standardchartered.co.in/personal/ways-to-bank/en/phone-banking12.html "As per RBI guidelines, effective April 1, 2012; the validity period of Cheques, Demand Drafts, Pay Orders and Banker's Cheques for payment will be reduced from 6 months to 3 months from the date of issue of the instrument." Original Message Follows: [protected]---- I understand your point. But it was mentioned to me earlier and i remember quite clearly that the second year charges would be charged to me if i grant and ask for it. I insist that i want to discontinue my credit card and i am not going to use it for the second year and so kindly accept my submission of the credit card. Also kindly ask your sales guy to properly mentione the afore mentioned point at the time of selling the cards Hoping for a speedy reply Thanks Avirup Ray On 20 August 2013 17:16, customer.care <Customer.[protected]@sc.com> wrote: Ref : 08/13/084691/SP/CRD Dear Mr. Ray, This is with reference to your e-mail dated August 20, 2013. We understand your concerns regarding the Annual Fee billed to your card account. In this regard we wish to apprise you that the Annual Fee debited to your card account is a basic product price. The same is debited to your card account for the various facilities extended on your card account. Super Value Titanium Card makes every moment enjoyable with: 5% Cashback on fuel: At all fuel pumps be it at BPCL, HPCL, Indian Oil, etc. 5% Cashback on telephone bills: On all telecom service providers - be it Airtel, BSNL, Vodafone, MTNL, Reliance, TATA Indicom , etc. 5% Cashback on Utilities 1 Reward for every Rs.100.00 spent on all other categories Cashback is capped to a maximum of Rs.100.00 per eligible transaction, and to Rs.500.00 per month for all cards owned by the customer. Minimum transaction value has to be Rs 750.00 for Cashback eligibility. A review of our records does not indicate any communication / assurance provided by you with regard to the aforesaid card being a life time free card. In the event you are in possession of any confirmation (document / verbal) with regard to the lifetime waiver of the annual fee we request you to share a copy of the document (or) reference number of the telephonic interaction to enable us assist you accordingly. We note that the Most Important Document in the application comprising of the details of the various charges and fee applicable on the card states that the same will be free for the first year (ie the fee on the card has been waived off for the first year). However an amount of Rs.750.00 will be billed to your card account from the second year of availing and using the card. Accordingly, the Annual Fee of Rs.750.00 had been debited to your card ending 3123. We regret our inability to reverse the same. We are concerned to know that you have requested to cancel your card relationship with us. We request you to reconsider your decision and provide us with another opportunity to be of service to you. Assuring you of our best services always, Yours sincerely, On behalf of Standard Chartered Bank Sathish Kumar Officer - Customer Care We would like to know whether you are satisfied with this e-mail interaction. Please click on the following link to provide your feedback. https://forms.online.standardchartered.com/public_website/india/e-survey/ Please do not disclose your PIN/One Time Password (OTP) to anyone. Standard Chartered Bank will never call or send SMS/emails asking for such details. If you receive an OTP without request, please intimate the bank immediately. Login to Online Banking through our secured website For more details on our complaint management policy and Banking Ombudsman Scheme, 2006, please visit to http://www.standardchartered.co.in/personal/tools-utilities/en/complaints.html Standard Chartered Bank is committed to making your banking with us a pleasant experience and values your feedback: Visit Us : www.standardchartered.co.in Write to Us : customer.[protected]@sc.com You can write to us at Standard Chartered Bank, Customer Care Unit, 19, Rajaji Salai, Chennai ? 600 001 or reach our Phone Banking executives at http://www.standardchartered.co.in/personal/ways-to-bank/en/phone-banking12.html "As per RBI guidelines, effective April 1, 2012; the validity period of Cheques, Demand Drafts, Pay Orders and Banker's Cheques for payment will be reduced from 6 months to 3 months from the date of issue of the instrument." This email and any attachments are confidential and may also be privileged. If you are not the intended recipient, please delete all copies and notify the sender immediately. You may wish to refer to the incorporation details of Standard Chartered PLC, Standard Chartered Bank and their subsidiaries at http://www.standardchartered.com/en/incorporation-details.html.