[Resolved]  Sun Direct — Worst customer care

Pls dont buy this Sun Direct DTH. Very very worst perfomance and customer care...

I am trying the sundirect number 39407575 and[protected] and their Tamil Nadu Officers number 43411434 but the number is engaged all the time. When the nodal officer number is ringing, there is no one to pick up. I think when they are in the seat they keep the receiver down and they are leaving the seat they will keep the phone properly.

Very Very Poor service from the Sundirect.

I am trying to call customer care service since 4 days. I am not successful so far. Its worst customer care service. Not only myself getting the problem. For entire my native place getting the same problem.

I had my own complaints and had reported here.
Sun DTH service is the Worst DTH Service.

when we watch cable TV. we notice the word "sun direct" when electricity go on or off. what is that please. informe me and why?

COMPLAINT REGARDING VERY POOR SERVICES OF SUN DIRECT(DTH SERVICES)


I took a Sun Direct connection from SUN DIRECT TV (P) LTD. Distributor office M & S Technologies 183, Anand Complex, Pitampura, New Delhi -110034 on[protected] with 103 free channels. The distributor assured me to give certain 103 channels on the subscription of Rs 999/- on behalf of the Company. But after 1st April 2009 one channel namely COLORS is not coming on my TV. I called on the help line number but It was told that this channel has been a pay channel now and we can not give it with free channels. It means that if the any other channel become a pay channel after some time than I will have also to pay for it.
I have a subscription for 10 months and I must be given all the certain 103 channels as I paid for. I have a contract with SUN DIRECT for 10 months, I don’t care how many channels are connected with this channel in what terms and conditions. If I knew about the very poor services of this SUN DTH Service, I never went for this service. I think I have purchased a tension for my self but not a SUN DTH Service.
It is my humble suggestion to all the customers to think this type of cheating full and careless company policy before to go for this very bad SUN DIRECT service.
My particulars are as follows:-
Smart Card Number R[protected]
Set Top Box Sl. No. P[protected]
Delivery Challan No. DC 449
Mobile: [protected]
HEMENDRA KUMAR
Compalainant

i made my bigest blunder in my life by buying Sundirect...all of my friends have Tatasky..they all recomended Tata, but i bought Sundirect inspite of their warning..am a fool now..and Sundirect proved that..LAST SEVEN DAYS I AM TRYING TO CONTACT SUNDIRECT VIA TELE #S [protected] /39407575..ITS EIHTHER ENGAGED OR ALL LINES IN THIS ROUTE ARE BUSY MESSAGE ..IT TRIED IT FROM LANDLINE AND MOBILE OF 3 DIFERED SERVICE PROVIDERS ..NO GO ..IF THEY CANNOT EVEN RUN A PROPER TELEPHONE SYSTEM, HOW CAN THEY RUN THE ENTIRE CABLE NETWORK..PATHETIC.. I THINK THATS CAIBRE SUN NETWORK HAVE. I AM GOING TO WARN THE ENTIRE WORLD ABOUT THIS

i made my bigest blunder in my life by buying Sundirect...all of my friends have Tatasky..they all recomended Tata, but i bought Sundirect inspite of their warning..am a fool now..and Sundirect proved that..LAST SEVEN DAYS I AM TRYING TO CONTACT SUNDIRECT VIA TELE #S [protected] /39407575..ITS EIHTHER ENGAGED OR ALL LINES IN THIS ROUTE ARE BUSY MESSAGE ..IT TRIED IT FROM LANDLINE AND MOBILE OF 3 DIFERED SERVICE PROVIDERS ..NO GO ..IF THEY CANNOT EVEN RUN A PROPER TELEPHONE SYSTEM, HOW CAN THEY RUN THE ENTIRE CABLE NETWORK..PATHETIC.. I THINK THATS CAIBRE SUN NETWORK HAVE. I AM GOING TO WARN THE ENTIRE WORLD ABOUT THIS

DONT SUBSCRIBE TO SUNDIRECT..WORLDS WORST POSSIBLE CUSTOMER SERVICE FACILITY
DONT SUBSCRIBE TO SUNDIRECT..WORLDS WORST POSSIBLE CUSTOMER SERVICE FACILITY
DONT SUBSCRIBE TO SUNDIRECT..WORLDS WORST POSSIBLE CUSTOMER SERVICE FACILITY
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DONT SUBSCRIBE TO SUNDIRECT..WORLDS WORST POSSIBLE CUSTOMER SERVICE FACILITY
DONT SUBSCRIBE TO SUNDIRECT..WORLDS WORST POSSIBLE CUSTOMER SERVICE FACILITY
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DONT SUBSCRIBE TO SUNDIRECT..WORLDS WORST POSSIBLE CUSTOMER SERVICE FACILITY
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DONT SUBSCRIBE TO SUNDIRECT..WORLDS WORST POSSIBLE CUSTOMER SERVICE FACILITY

hai i have recharged my account on 3rd of april but its been more than 25days and the activation is not done there has been a very poor responce from the customer care the have been saying that they would do it in 1/2an hour its been a daily stress i have recharged for three months recharge pack i would like to know a proper answer for it

Like other brothers Ihave also get installed SUN DIRECT ANTENA with card no[protected] R in my house at ZIRECPUR in Punjab state in the month of Feb, 2009 Now I relising that it was my foolishness to contact dealers of such company and have requested to get this antena removed from the roof of my house even without any refund just to be free from tenson
with thanks& regard to SUN DIRECT TV[P]LTD8

I am continously trying to addon my DTH account with toll free no[protected] past 15 days. in this move I lose my fav sport Channel. I didnot addon my account till this time. please arrange easiest method.
Now I request you, to addon my account. particulars are bellow




Setup box no R [protected]

I am continously trying to addon my DTH account with toll free no[protected] past 15 days. in this move I lose my fav sport Channel. I didnot addon my account till this time. please arrange easiest method.
Now I request you, to addon my account. particulars are bellow

My Mobile no : [protected]

By Rakesh

i want dubai customer care no

Sir, I am a sun direct tv customer. My Smart Card ID is [protected]. I am already recharged my monthly subscription upto Jul 2009 and Pay channels upto June 2009. Today the 06th May 09 I am not geeting any of your pay channels and am trying your telephone for last one hour and it is telling that all lines are busy what is this ? Is it your servce. Please reply me immdiately.

I am using your SUN DTH for the past one year (My Smart card
number-[protected]R/
Set top box number -C[protected]) & have recharged the same before my
expiry date.

I am not receiving any paid channels from 04th May
2009, the same was reported to call center vide complaint numbers
0010 2332 on[protected],[protected] on[protected] & [protected] on
[protected].
I received an answer that due to some technical fault the service will
be resumed
shortly, but still for the past three days i don't receive any channels.
I do not get proper response either from call center number 044
39407575 or even from your office number[protected].
I

A WORSTEST DTH SERVICE I EVER SEEN IS SUN DIRECT AND THE CUSTOMER CARE NO IS SIMPLY BOGUS.

THE WORST EVER SERVICE OF SUN TV SUN DIRECT NO WONDER THEY BECOME BILLIONAIRES BY CHEATING THE PUBLIC!

This Sun Driect Have the ever dirty and illitarate people to give the service. I had called up the Dealer And has to wait for 5 days to get the thing done. The engineer came to my place and said he requires 150 Rs as he came driving the bike to myplace. Can any of the officials tell where is the forum which tell what kind of charges for which problems. This is really rediculous to see that the this dirty service provider is not banned for giving the service. I will suerly longe a complaint with the consumer fourm and wil see what happens if I don't accurate details of the payment of Rs 150 whish i gave to the engineer for just rotating the Anteena Head

PLEASE DONT SUBSCRIBE FOR SUN DIRECT THERE INSTALLATION PEOPLE ARE ROWDIES








very bad

SunDirect is fast losing the initial impression they had made. With more sincere competirors they are sure to find survival more difficult.

Their service is far from satisfactory. When customer complaints seem to be falling on deaf ears, what is the use of complaining at all. It only serves the purpose of venting one's frustration out..