[Resolved] Tata Photon Plus — Fraudulent Bill & Court Case! | |||
1.5 years back, I bought 2 TATA Photon plus dongles with 800 rs. plan. After about 4 months o[censored]sage, I sent a letter to tata office requesting disconnection of services due to very bad net connection. One of the services were deactivated and the other was still active. Continuous bills were generated in my name. I got calls from customer care people. I told them that cancellation request has been given so why no action has been taken? They said they will look into it. This kept going on for about a year and every month, I would get a message from tata that my bill had been waived and a new bill had been prepared. Every month I tell customer care people that why is the service not being cancelled? They say they will look into it. Now, in May 2013, I receive phone call from some advocate Kajal from Alahabad High Court saying that bill hasnt been paid. I tell her again that request is in place, please look! She becomes extremely rude and slams the phone giving some vague threat of court case! What do i do now? I might have a photocopy of cancellation request somewhere. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Tata Photon — Fraud case and Poor Customer Service
I booked a Tata photon Whiz data card on 26 Apr,2011 from the official Tata Photon website, an executive from VRITI INFOCOM PRIVATE LIMITED,Noida contacted me to deliver the device.An online payment of Rs.1000 was made on the same day but however the
transaction was yet to confirm at that moment so a payment of Rs.1000 by
cash was made to Mr.Hanamant from H S SOLUTIONS PVT.LTD who delivered the Data Card.
The online transaction was then confirm hence,the double pay was made.
After verification I was required to pay a sum of Rs.500 as
security deposit.
This security deposit amount was to be adjusted from the extra Rs 1000 which
was previously paid and the balance of Rs.500 was to be refunded.
I was told to contact Mr.Subhash and Mr. Gautam by the Tata Indicom Store in Fatima Nagar. regarging the follow up the activation.
Till date there is no response from any of them and are not even bothered to answer my calls.This is the worst ever customer service I have got from any company which is into the telecom sector and creating a bad impression for a brand name of TATA PHOTON.
I want a strict action to be taken against VRITI INFOCOM as they are making false commitments and providing worst customer service.It would be a huge negative impact on brand name like TATA who is commited to provide best customer service throughout the years.
TATA teleservices and Consumer forum,please take strict action against this company.
regards,
Sushmita J
Dear Customer,
Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you.
Thanks and Regards
Customer Care
Tata DOCOMO.
Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you.
Thanks and Regards
Customer Care
Tata DOCOMO.
Dec 24th 2014
Tata Photon No. [protected]
I had Tata Photon Prepaid connection which I rarely used
In January, 2014 I had requirement of continuous net access and I converted to Tata Photon POSTPAID Later, I found the USB dongle inconvenient and did not use the services much
In April 2014, I went to their branch at marathalli and asked for the connection to be cut or be converted to prepaid as I was going out of country for a while
They claimed that minimum I have to use for 6 months to be eligible to cut the connection or to reconvert to prepaid and made me pay bills till July 2014
I returned to them in July 2014 as to why I still was receiving the bill They claimed that the conversion still was not done and made me pay for 2 more months
In August 2014 after numerous followups, they ascertained that the conversion to prepaid was done and gave me a reference number
They have Fraudulently made me pay more than 3, 000 Rs. before giving me the conversion request confirmation
In September again I received a bill and later a representative had called me. I explained to them that I had converted to prepaid.
They confirmed it was done on the phone and they said they will update their database
Every week I started getting calls for them for the payment and had to explain to them.
They agree to me and disconnect the call This has been continuing for past 16 weeks and I got the call again today that a huge amount is due from me.
I explained to them that I had converted the SIMM to prepaid. They are unwilling to listen. They say they are willing to give me some concessions but I would have to pay their bill if I wanted to disconnect my connection or to get it converted to Prepaid.
I told them I would approach consumer complaint Kindly advise me how I should proceed
Regards
Rajesh
Tata Photon No. [protected]
I had Tata Photon Prepaid connection which I rarely used
In January, 2014 I had requirement of continuous net access and I converted to Tata Photon POSTPAID Later, I found the USB dongle inconvenient and did not use the services much
In April 2014, I went to their branch at marathalli and asked for the connection to be cut or be converted to prepaid as I was going out of country for a while
They claimed that minimum I have to use for 6 months to be eligible to cut the connection or to reconvert to prepaid and made me pay bills till July 2014
I returned to them in July 2014 as to why I still was receiving the bill They claimed that the conversion still was not done and made me pay for 2 more months
In August 2014 after numerous followups, they ascertained that the conversion to prepaid was done and gave me a reference number
They have Fraudulently made me pay more than 3, 000 Rs. before giving me the conversion request confirmation
In September again I received a bill and later a representative had called me. I explained to them that I had converted to prepaid.
They confirmed it was done on the phone and they said they will update their database
Every week I started getting calls for them for the payment and had to explain to them.
They agree to me and disconnect the call This has been continuing for past 16 weeks and I got the call again today that a huge amount is due from me.
I explained to them that I had converted the SIMM to prepaid. They are unwilling to listen. They say they are willing to give me some concessions but I would have to pay their bill if I wanted to disconnect my connection or to get it converted to Prepaid.
I told them I would approach consumer complaint Kindly advise me how I should proceed
Regards
Rajesh
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Tata Photon Plus — FRAUDULENT BY PROMISING AND NOT GIVING THE SERVICE
Hi Team,I bought a Tata photon plus connection for my office connectivity from home. My tata photon plus number is [protected]. Tata sales had promised me a minimum speed of 300-500kbps. I only get a speed of 64 speed and that is unstable too. I have raised as many as 8-10 tickets with the tata photon plus customer care and finally they sent a technician. They have offered me a wired connection in return which I am not happy. I rejected the wired connection.
My connection is now not working fine and I had paid as as much as 2500 for the device. It is of no use to me now. The speed that the offer to me is as good as a gprs connection. There has been no response from 6 months from Tata. I need your help. Please help me.