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Telecom Regulatory Authority of India - Fair Usage Policy on Unlimited Internet Usage Plans

 
149 Reviews
User
  Samrat
Dear Sir,
Until recently there was no limit to which a person could download using an Internet Connection labeled as an Unlimited Plan or a UL plan, but recently TRAI has approved the ISP's to put a cap on the usage of unlimited download users, this is called Fair Usage Policy (hence forth abbreviated as FUP) on unlimited plans.

I believe the users are at a loss as only the heavy users are opting for the unlimited plans and the Internet Service Providers (ISP) are charging accordingly but are not delivering as they have FUP as an excuse.

I have 2 points.

1.If the user the user is paying for the unlimited plan then why can he not have the liberty of the unlimited download? this is clearly cheating on the ISP's part as they cannot decide how much download is enough for a user ! and the FUP are fairly low for most of the ISPs. The users must have the entire right to download as much they want when they are paying for the unlimited plans.

2.If there is a surge in the usage of unlimited plans which resulted in the ISP's capability to deliver the product they promised hence resorted to Fair Usage Policy, then why are the ISPs not improving their infrastructure to handle the extra load or change the tarrif plans so that users are in the control of how much they want . FUP is essentially making the word unlimited download a lie and this policy must be abolished.

I sincerely hope that the consumer forum will take action action against this treacherous policy.
Complaint comments 148 Comments     Updated:
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Comments

 

give promo packs for messages - vodafone new 199 plan

respected sir,
ur service is indeed the best in bombay nd i m completely satisfied with ur services but m requesting u to please come up with promotional packages for messages.they wer active sum 4 months back.but now all the promos hav been de-activated.please do the needful.such as 10p/msg wit 30rs?month pomo pack or hutch to hutch 30p/min cal rates.anything wil do.plz do the needful.
thanking you.
 

Providing unwanted services and charging hefty - Vodafone

I had not asked to renew Caller Tune services. You had given me it for 90 days. So why you renewed it and charged me. As per TRAI guidelines you can not provide any VAS services without my explicit consent.

Also, giving Caller Tune on pressing # while talking is also highly unethical. Pls. stop this, as in this case also there is not explicit consent of the customer.
 

unauthorised utilisation of prepaid card amounts - prepaid card facility-unauthorised utilisation byreliance communications ltd

my mobile no-9323536186.Whenver i wanted to talk to somebody there will be no balance as it is utilised for renewal of subcription without my permission.Range problem? Like that if list it, there are so many things to write
Better Results can we expect from you.?
WISHING YOU HAPPY CHRISTMAS AND HAPPY NEW YEAR2009
 

std outgoing call - arihant computer

me cell phone to not outgoing std call i calling time call dissconet so my mobile no.9840251851 i complent from 12 jan 2009 mor. 9.am my complent no.112028968
 
I very much agree to this. If ISP is not in a position to deliver what he has commited he should upgrade his infrastructure. Also the user must be able to the see the USAGE Details for the UNLIMITED Plans also.
Also ISP should change the name of the plans from UNLIMITED to Volume Based plan.
 

airtel mobile - aniljain & co.

my mobile no.is 9717294527
9717294528
9810047966
9910456310
my bill comes 10 paise before .
but today date bill comes more why
our plan was of 10 paise.
our complaints expected .d
 

mobile - 9717294527, 9810047966,9910456310

dear sir,
my mobile is closed old planing . I do not get same possiblities. my mobile is disconnected .

and reached high pay . please changing connection. my mobile was 10 paise . now my mobile call reached 1rupee at least . please planing change karo.
 
This is open cheating. While providing the connection they didn't mention anything about the limit on unlimited plans.

How crazy does it sound? UNLIMITED PLAN but with limits.

I don't understand. Don't these people know what unlimited means.

if u have limits then why do u say its unlimited?

A serious action should be taken and quickly.

when we are seeing development in the broadband technologies what is this new rule of limiting the speeds.

I don't think this is rule of trai and if it is it should be changed immediately.
 

SIM Card Registration failed.without any meaning. - Reliance Communication

Respected Sir,

I face this problem 24/12/2009. today between 9.30AM to 10.00AM.
SIM Card Registration fail,without any meaning so plz take action under 1hour.
and give me repaly under 1.30hour.So,I hope you give me repaly on my Email.
ID (mithileshr87@gmail.com).



Thank you,
Mithilesh rajbhar.
A
User
fredu  
 
I AM HAVING A MOBILE PREPAID LIFE TIME FREE OFFER CONNECTION OF TATA TELESERVICES (MAHARAHSTRA) LTD. MY NO. IS 9224683288 AND AM RECEIVING UNWANTED AND DISGUSTING IN NATURE CALLS EVERY 30 MINUTES FROM MORNING TO EVENING AND ALSO ON SUNDAYS AT 2.00 P.M . I AM NOT ABLE TO DO DND ON THE PHONE AND SEVERAL REQUESTS HAVE BEEN MADE VERBALLY TO THEIR STAFF BUT THEY SAY NOTHING CAN BE DONE
WITH FOLDED HANDS I REQUEST YOU TO PLEASE GET THIS ANNOYING CALLS STOPPED AND USELESS SMS ALSO STOPPED SINCE I AM NOT INTERESTED IN ANY OF THEIR SCHEMES
 
I have a mobile prepaid connection NO:9569281684 from RCOM. RCOM is activating various packages on its own and deducting money from my prepaid account. On complain they are also not ready to refund the money which they have suo-moto deducted by themselves. I want to ask why prepaid customers are being cheated this way by Reliance Communication. Today also Rs. 30 has been deducted from my account on account of renewal of one ASTRO PACK. which I had not asked for. Can somebody stop RCOM from this highhandedness.
 
I have Vodaphone conncection and getting a lot of promotional SMS on my mobile. I had requested vodaphone to stop such SMS but instead of reducing number of SMS, now it increase.

kindly look in to,

s.k.sharma
9899989314
 
Dear sir

This is to inform you that I am Anil Jain (9810049069) I have a Connection of Airtel and also subscribes for (DND)Service from 11 Oct 2007. But again and again I recive permotional call from Airtel side from these Numbers:- 9310202748 at 2:47pm 2/feb/2010 and 9999026251 at 2:41pm 2feb2010 I have launched so many complaints in Airtel Ex.(Comp no.3068357 1 on 29 1 10 and Comp no.30642510 on 28 01 10) But they all are useless. Now I also going to complaint in TRI also.

Thanks and Regards

Anil Jain
9810049069
 
Dear sir

This is to inform you that I have a Connection of Connect Broad Band vide no 0183-5070611 I have Misguide by company.I have appiled for change my plan from 444 to 666.connect company misguide me & changed the plan in papers.but At my i.e custmers end speed in not changed.i have not received the speed commited by comany.

Thanks and Regards

Tajinder Singh
9814055721
 
some time back i had a prepaid number(9795407242) idea but one day suddnly whitout my any requast on my number activ tree service( back grauond music, callar tunus, and idea music junctions and my prepaid a/c in less 55 rupes and service was pendig background music ) I have this sms that your back graud music requast is pending many times i callad in call center. but I get not well respose so rightnow i have left this number. idea loss only his custmer but my contect be brack many people who ware my contect so please sir plz consitreat my this complain


for company can vas income to any service custmer number activ







akhilesh kumar
9795407242
indira nagar lucknow
 
I AM TRYING TO CONTACT WITH RESPONSIBLE PERSON OF CONNECT COMPNAY FROM LAST 13 THIRTEEN DAYS.
IS THERE ANY RELIABLE & RESONBILE PERSON IN UCONNECT COMPANY TO LISTEN & SORT OF MY PROBLEM
 
This is a Comment regarding poor service of AIRCEL Company. I made a booking for a connection on 3rd Feb. (8802009007) this is my no. booking was done for a postpaid connection. After making the connection the employee of your company said your connection will get started I within 48 hours & instead of that he took 500 Rs. from me as a security & ID proof. But the connection is still not activated. I went to the Kamla nager Aircel office, they ask me to submit a receipt photo copy & I have submitted. They made me assure that they will themselves consult with the department for this problem. After this there is no response from AIRCEL. Then I made a complaint Via E-mail, in between that time I had a talk with customer care (he said they don’t have data regarding this problem) that means my complaint is still not posted. (then I received a call ), he said he’s going to sort out my problem within 48 hours and gave his number .After 2 days I called him & told him about the same, “that person replied I only handle the prepaid connection”. Now today is 13th Feb. It’s been ten days long, and you are not replying for the complaints. What the Bluddy treatment you guys are giving to your customers.
As a telecom company, a new brand in INDIA don’t knows how to do their work and provide customer satisfaction, ” then you are going to lead in this field???” I suggest you stop doing all your work, forget your targets .

THANKING YOU
PUNEET BATRA
9711009007
 
This is a excellent decesion of TRAI .because i have faced many times this type of cheting from the Reliance communication & other. i hope you will be regulated soon as for as possible

thanks.
 
I have lodged a complaint reg DO NOT DISTURB (DND) activated on 11.11.2009
at AIR TEL COMMUNICATION but till now the complaint has not been followed and i am still disturbed for that which very rediculous, and also m adamant on such company I hope it may regulated soon


thanks.

dilip kumar soni

09752110011
 
TO WHOMSOEVER IT CONCERN,

MY CELL NO IS 09322211073 IN THE NAME OF DEEPAK R. OZA MUMBAI.I HAVE RELIANCE CDMA CONNECTION

MY COMPLAIN IS THAT ON DATE 11 NOV 2009 I HAVE CHANGED MY PLAN TO PPC 199 WITH CHANGE IN SMS PACK THAT I SPOKE TO EXECUTIVE MR.ASHOK ON *222 CALL LASTS FOR 19.38 MINUTS.

IN MY PREVIOUS MONTH BILL THEY HAVE CHARGED SOME 497/- RS EXTRA AS SMS CHARGE TO ME WHICH I DEDUCT FROM MY BILL AMOUNT AND PAY BALANCE OF IT.

ON DATE 16.02.10 MY OUTGOING WAS DEACTIVATED WHEN I CALL UP ON *222 REPRESENTATIVE SANDEEP KAUR SHE INFORMS ME THAT THEY HAVE TAKEN ACTION AGAINST MR, ASHOK IN REGARDS SAME AND TODAY AGAIN THEY HAVE DEACTIVATE MY OUTGOING SERVICE FOR THE SAME REASON.

IF SERVICE PROVIDER COMPANY IS AGREED FOR THE MISTAKES DONE BY THEIR EXECUTIVE THEN ALSO INSTITING ME TO PAY FOR WHAT I HAVE NOT TO PAY.

THIS IS VERY REDUCULUS WHAT WAY THE COMPANY IS TREATING OLDEST CUSTOMER OF RELIANCE COMMUNICATION AS THEY ARE AWARE THAT I AM ONE OF THE PIONEER CUSTOMER OF THE COMPANY.

ON THE DATE 20.02.2010 I AGAIN SPOKE TO SANDEEP KAUR ON *222 AGAIN REPEATEDLY THEY ARE FORCING TO PAY ADDITIONAL SMS CHARGES TILL THAT THEY ARE NOT GOING TO START MY OUTGOING CALLS.THIS IS JUST LIKE A SAFED LOOT BY THEM WITH CLIANTS AND AS I KNOW TRAI NEVER LET THEM DO THIS.

SO, IT IS MY REQUEST TO YOU TO HELP ME OUT FOR THE SAME & START MY OUTGOING FACILITY AS EARLY AS POSSIBLE

THANKS

DEEPAK R. OZA

CELL.NO.09322211073

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    Telecom Regulatory Authority of India - Fair Usage Policy on Unlimited Internet Usage Plans