| |
Telecom Regulatory Authority of India |
|
140 Reviews
|
|
Samrat 
Send email
|
|
|
Fair Usage Policy on Unlimited Internet Usage Plans
Dear Sir,
Until recently there was no limit to which a person could download using an Internet Connection labeled as an Unlimited Plan or a UL plan, but recently TRAI has approved the ISP's to put a cap on the usage of unlimited download users, this is called Fair Usage Policy (hence forth abbreviated as FUP) on unlimited plans.
I believe the users are at a loss as only the heavy users are opting for the unlimited plans and the Internet Service Providers (ISP) are charging accordingly but are not delivering as they have FUP as an excuse.
I have 2 points.
1.If the user the user is paying for the unlimited plan then why can he not have the liberty of the unlimited download? this is clearly cheating on the ISP's part as they cannot decide how much download is enough for a user ! and the FUP are fairly low for most of the ISPs. The users must have the entire right to download as much they want when they are paying for the unlimited plans.
2.If there is a surge in the usage of unlimited plans which resulted in the ISP's capability to deliver the product they promised hence resorted to Fair Usage Policy, then why are the ISPs not improving their infrastructure to handle the extra load or change the tarrif plans so that users are in the control of how much they want . FUP is essentially making the word unlimited download a lie and this policy must be abolished.
I sincerely hope that the consumer forum will take action action against this treacherous policy.
|
 139 Comments |
|
|
|
Comments |
|
Dear Sir,
I have buy a new connection from TATA DOCOMO (8653320115) 3 months ago and they activated it at same day without any verification but after 2 months they have stopped outgoing by showing the problem that it is being negatively verified if it has verified negative then why should they activated the number. Even they are not taking any complain fron me. Sir this is ridiculous i m fade from all this things plz so some way to get out of this.
Thanks and regards,
Diptimoy Ghosh
|
|
Hi there,
This is with reference to my Airtel broadband connection under account no. XXXXXXX. On 7th April 2011, I received a SMS from Airtel side stating “Dear Customer, you have reached 80% of your high speed data limit. After 100%, your speed will be revised as per your plan till the end of this bill cycle.”
This was the first time when I received such communication and since I have mobile as well of Airtel with GPRS connectivity, I tried to figure out that this SMS is related to my broadband connection.
I called up at Airtel customer service yesterday and enquired about the same as how come, without customer concurrence and knowledge, my speed has been downgraded (because I was feeling the slowness of speed for couple of days), the response from Airtel was that this has been done due to my over usage and they do it when the customer crosses the usage limit.
Now, my question is, “Without any concurrence, information or knowledge to customer, how can Airtel downgrade the speed under an unlimited usage plan for which I am paying a hefty monthly charges also.”
This is simply very bad malpractice and cheating by Airtel with its customers. Upon further enquiring, their response was that each and every broadband ISP is doing this practice to which I was further shocked.
As the nodal authority and supreme body for telecom complaints, I seek your kind intervention in stopping such practices in the markets.
Looking forward to a fruitful result and long term resolution.
Regards,
Sanmati Jain
|
|
resp.sir.
i have applied for portability of my no.9423983070 from BSNL to VODAPHONE but after 3 months there is no progress, bsnl told that we are having contract, but such no contracr is there, please look in to matter
my email id avinash.mhatre@gmail.com
|
|
Sir
I am a mtnl mobile customer many times i made a complaints to mtnl customer care & send two email to General manager mtnl but nobody is giving any response. A copy of mail which was send to general manager is below.
I had not activated any service by my mobile, but something mitti ke rang was automaticaly started by MTNL.I have already lodged a complaint to customer care in this regard & my complaint no. is-17000047, Dt.23/04/2011 and 10300241, Dt. 27/04/2011.But there is no positive response from customercare. For the past 5 days I am in communication with the customer care and have sent mails to various persons but I am getting only evasive replies and nothing else.
So you are requested that please check my mobile no. record & refund my money immediately.
name: RAKESH KUMAR
Mob: 9968328833
date: 04/05/11
|
|
Dear Sir,
this is to inform you that I am Dinesh Kr Senger(9818647255) I have a Connection of Airtel and also subscribes for (DND) Services from 2008. But again I Receive permotional call & SMS from Airtel side from these ID.
ID NAME TIME DATE REMARK
DM-ARIHANT 14.40 07.05.11 PROPERTY
DM-BOOKPLOT 11.08 07.05.11 PROPERTY
DM-N.WORLD 16.53 06.05.11 PROPERTY
BL-INV.CLNC 15.17 06.05.11 PROPERTY
DM-SMSC 14.37 06.05.11 BULK SMS
BL-AGNI 12.21 06.05.11 PROPERTY
DM-IMPACT 10.50 06.05.11 LOAN/CREDIT CARDS
DM-MEDHELP 09.33 06.05.11 HAIR LOSS
LM-ANANTRAJ 21.29 05.05.11 PROPERTY
BL-INV.CLNC 21.11 05.05.11 PROPERTY
DM-EARTH 15.43 05.05.11 PROPERTY
TD-BULLSEYE 14.30 05.05.11 PROPERTY
BL-GOLDMINE 13.41 05.05.11 PROPERTY
DM-NEOWORLD 13.31 05.05.11 PROPERTY
DM-DS PROP 20.26 04.05.11 PROPERTY
DM-ENJOY 15.31 04.05.11 FASTFOOD
DM-R.REALTY 12.26 04.05.11 PROPERTY
TD-INTRADAY 12.08 03.05.11
BM-BESTDEAL 10.22 03.05.11 PROPERTY
I have launched so many complaints in Airtel wirtting mail & customer call 198 .but they all are useless.
|
|
---------- Forwarded message ----------
From: TARA MECHONS PVT. LTD. SAEED BAKSHABHAIJI <taramechcons@gmail.com>
Date: Fri, May 13, 2011 at 7:05 PM
Subject: Complainfor Vodafone manager
To: vittorio.colao@vodafone.com
To,
CEO
Vodafone.
In your company we have 7 Nos of mobile Connecation Since 8 years.In that years we did not have any complain but last 1 year we faced so many problems from your company.Just now we received our mobile connecation bill Rs.58000/- after we complain in your company to Mr.Tejas Joshi. He is Relationship Manager but he is not capable for this post because he is working in your company for own purpose. He did not solved our problem by verbly or telephonic.we have already paid the bill amount and send the portout request but your relationship manager, Tejas Joshi Cancelled our portout request without our permission when we followup at your vodafone store we get answer to make the payment amounted Rs. 6506/- by cheque after paid your bill again debited our bank a/c. by ecs from your company.We called to Mr. Tejas Joshi (Relationship Manager) for solve the problem but he neither feedback nor pickup the phone.
This is not a true policy of business.This email send to you for your information and i am wating for your answer.
My vodafone connecation Number given below.
1.9825131758
2.9879551758
3.9712931758
4.9879541758
5.9909017158
6.9825062758
7.9825041758
SAEED B.
(DIRECTOR)
TARA MECHCONS PVT. LTD.
PH.NO:-0265-3259284
|
|
sir
my self vaijnath prasad I am too unsatisfied with idea because without my any concern many times actived vas service on my number . that is bollywood vas shero shayri and more other vas .how can be active on my number without my any concern
this is my requast to you that please resolve my problem
thnks
vaijnath prasad
dist..siwan
mo. 9507328178
|
|
|
I have relience GSM connection, no-09832334118, I have earlyer register for DND in 2008, It was no problem, but recently on 22.05.11 unfortunatly they without any inform me active a jokes sms and deduct Rs30/- from my account whereas i go for porting and send a sms for porting they also charge one Rs. for per sms. My question is whimsekaly what they doing, my request is that please look into the matter take necesary step for .I am compain because I am very dishearten with relience .Please do something 30/- is not a jokes of matter please return my money .and take punishiable step for them
|
|
Dear sir i am sending my 1 month problem to cerate to bsnl i am 2 time complain
on line and 100 times Franchisee office
plz read my 2nd time on line complain and status
Enter 17 digits Request No:
Request StatusRequestId Subscriber STDCode PhoneNo Complaint STATUS
04047331105210002 SHARDENDU KUMAR 0621 2265899 Dear si r/mam I perches one connection of bsnl mobile prepaid sim card of 20/12/2010 sim card back number 8991759026231328724 mobile no 9473092128 my last recharge RS.100 my total balance 140 in card But some problem to your side my connection is block I am contact for customer care he is told me Your document in not submit so plz submit your document .i am again submit my document in your Franchisee (Shiv Candle Industries muzaffarpur bihar cont no 06212243677)Date 09/05/2011 your Franchisee document submitted charge me 20 Rupees but still not active my number so plz successes Me what can i do. Thanks $ Regards Shardendu kumar 9798870642 REGISTERED
|
|
Dear sir,
I have a idea mobile no.09992800001 sir, when ihad purchased this no. company said this is premium no.& this no. cost is Rs.30, 000 ( thirty thousand only ). I had paid Rs.30, 000( thirty thousand only ) on that time. Sir. Now I want convert this no. post paid to pre paid. When I went idea shopee they demanded Rs. 50, 000 ( fifty thousand rupees) for convert this no. post paid to pre paid . after that I have sent a mail to idea customer care . they contact me on this 09992800001 and said to me you will have to pay Rs. 20, 000 ( twenty thousand rupees for convert this no. post to pre paid . after that I said I am not satisfy with your service and your idea shoppee . after one day idea customer care sent a mail they said you go to idea shoppee and deposit some documents for convert this no. post paid to pre paid . when I went idea shoppee they said they have not receive any mail from company. Sir I want this no. in pre paid but idea co. not cooperate with me sir, I hope you will solve my problem
Thankyou
Rajesh kumar
Karnal Haryana
|
|
sir
i am registered under DND why i am receiving unwanted sms from the following illegal operators;
seeking the proper actions against these violators;
1.
919813377205 save your electricity ...
2.
918285087775 buy n sell, original booking...
3.
LM- CHAAHAT DEAL OF THE DAY...
4.
BL-RESIDENCY OWN YOUR DREAM
SUMIT
9810110671
|
|
India is a beautiful country.but u fucking politicians shit on it.u bloody motherfuckers u want only ur pockets to be filled with money but fuck u can not do anything regarding the development of the country...u retarded assholes, which bitch gave u birth??Motherfucker wat do u think that u can get away looting the money from the people..u all motherfuckers are going to suffer one day...U fucking politicians..if there weren't any laws, i would have shot ur penis with a shotgun, then I would watch how u r gonna squeal...bloody buffalos...bloody indians too..wat the fuck u people, can't u stand united against these fucking politicians..u guys jst want to go to a randibazaar and fuck a prostitute..idiot, morons all of u indians are going to suffer one day..u all shall meet a painful death...U fucking companies Airtel, reliance, tata, tikona, bsnl...i am gonna stick up red hot rods in ur ass..u provide 2mbps with a fucking limit of 20gb and u say broadband unlimited..dickhead..morons..u will fucking suffer before dying...
Its upto u Indian citizens, stand against these morons..don't become a natural prey for these companies and politicians..
"First they ignore you, then they laugh at you, then they fight you, then you win."
"Poverty is the worst form of violence"
"There is a higher court than courts of justice and that is the court of conscience. It supercedes all other courts."
"You can chain me, you can torture me, you can even destroy this body, but you will never imprison my mind."
And sorry, for using such pathetic abusive words..But this was my frustration coming out of my mind.
|
|
Worst Customer Service In The World by Airtel
Dear All,
I am really surprised and astonished to find the legal notice sent by Shiva And Rawley stating that the notice has been sent due to non payment of airtel landline bill.
I do pity on them as they do not know the full ramayan which has happened behind this non payment of bill.
I have taken this airtel broadband connection on 04 January 2011 within a weeks time my problem relating to internet connectivity started.
I have lodged various complaints throguh telephone and also i have also sent several e-mails on April 17, 18 May 2, 5, 8 addressed to nodal officer as well as the appallate authority but no propoer resolution has been given till date.
As i was totally disappointed and frustrated about your pathetic service i decided not to pay your bills as you have not delivered the service you have promised me at the time of taking this connection.
one of the complain numbers is 17402000 which was resolved even without sending any person to solve the problem.
i also received complain numbers 19 April 2011 with the reference number:45384746 promised to get back on 20 April 2011 but no response or resolution till date and on 11 May 2011 for which the complaint number:46250414 for which you guys promised to get back to me on 12 May 2011 but no reply or resolution again till date.
On top of this worst and pathetic customer service you are sending me legal notice for non payment of bill when u have not fulfilled your obligation as a service by providing good and proper service for the past four months.
Asides:Shiva and Rawley
As your clie nt has failed in providing the proper service which they agreed at the time of taking the connection and instead have sent me a legal notice
i have no other choice rahter than to file a suit in consumer court for deficency of service if the outstanding amountis not reversed as a compensation for deficiency of service and also my landline connection has to be cancelled taking this mail as a confirmation from my side.
If both these things does not happen with tomorrow evening i would be filing a case in consumer court against airtel and take it forward from there as i have all the proof for not serving me or delivering proper service as committed.
regards
Most Aggrieved Customer
Venkatakrishnan J
|
|
sir my self akhilesh kumar and i am user of BSNL my number is 9795407242 this is serious of idea some time back i have some problem to idea. so i did port my number in BSNL but till now i am too unsatisfied with BSNL the date of my number port in is 08 feb 2011 after tree moth i did try to many time to port out my number in BSNL but many times my request reject to port out reject by BSNL side i had try to port in my number many times reliance, airtel and tata docomo but the request of port out reject by bsnl side so this is my request to you please consitreat this my request
akhilesh kumar
9795407242
indiranagar lucknow
|
|
Dear Sir/madam
I bring in your notice that on dated 13 June 2011 at 13.05 I had received a call from unknown number 55000 on my MTNL dolphin mobile number 9013582400, to know who is calling me I picked-up the call same time I came to know that was a marketing call from MTNL regarding radio service on mobile phone but I just pushed red button and disconnect the call.
At 13.52.38 I got a SMS from 5500030 (MTNL) u have been successfully subscribed for music station Rs-30/- has been charged to your account, than I called to customer care number 1503 to know about this deduction, customer care officer she asked me you should not picked up the call from number 55000 for this you have been charged Rs 30/-
Please tell me without pick up the call how could I know who was calling me ? though I just disconnected the call without done any function, why deducted my balance ? I think it is cheating with customer
I requested to MTNL (CMD)by email on & nodal officer on14 june 2011 for just stop said service for ever & reverse my money, but till now neither i have received back my money nor had been stop said service & nor received any call from MTNL I am very hurted tsking this mettar.
Your are requested kindly give me a good jugement
Thanks
Bhola Shanker Sharma
M-9013582400
|
|
Dear all,
i m subcriber of Uninor NUMBER 09172729172 which is lost 4 days back i have
compalin at Uninor store sidhi enterprices NERUL RLY SYN COMPLEX, NAVIMUMBAI &
got new sim which is not not activated in 3 days,
I saw 1 st telecom company which not able to deactive my loss sim
nor activated my new sim its my v v important number which is not
working since 4 days due to your bad services of uninor--
my mobile number :-9172729172
New sim number:89919261072005105144
alternet numer :09320484450
Do the needful on urgent basis
Thanks&Regards,
Vinod Upadhyay
9320484450
|
|
Sir/Madam,
My mobile #9845578008 was registered since almost more than 12 years in DO NOT DISTURB REGISTRY which enables me to bar all promotional calls and SMS. But unfortunately my DND registration get deactivated and this has happened for the third time. I have complained to airtel about this on two earlier occasions and till today i have not received any explanation for this. Today also my DND got deregistered and i at no point of time till today have i ever sent a request to deactivate my DND. NOW MY SIMPLE QUESTION IS HOW HAS IT HAPPENED AND WHO IS RESPONSIBLE FOR THIS ?
In this same issue last year also i had registered a complaint with the help line and i was assured of an answer which has failed to come till today. Three years earlier also the same issue happened and i am still to get an answer for the same. In both the cases i had to get my DND registry reactivate waiting and bearing with the irritating promotional calls and SMS for 45 days . The irony here is even airtel is a party to these promotional SMS.
I spoke to the nodal officer Mr.Meenakshi Bora on Phone:9972544865 and there was no satisfactory answer from his side but to inform me the complaint has been registered and i have to wait for 72 hours. Though i very clearly explained to him that i have not called to register for DND but to seek an answer for my deactivation and to leave the status of my DND in its current deactivated status.
After a mew minutes i get a SMS confirming my DND registration number. As i had not requested for DND who has authorized the registration. I have tried calling the nodal officer at least 10 times and my call went unanswered or went on hold for very long periods.
I finally called the Phone:9972544865 the appellate officer Mr. anil kumar who took a complaint and said will look into the matter. But failed to explain how my DND activation request was done when i never opted for it at all.
I as a consumer have the right to know how can anybody from airtel without my consent activate and deactivate my DND at their whim and fancy. Is not airtel under the norms and obligation of the TRAI . As a consumer i demand the answer from airtel at the earliest . I ALSO RESERVE THE RIGHT TO INITIATE LEGAL ACTION AGAINST AIRTEL UNDER THE CONSUMER LAWS AS WELL ASWITH THE TRAI.
Thanking you.
JAVEED A. KHAN
MYSORE
12/07/2011
Some complaint # :
F896753571
896829072
896850472
|
|
Hi,
I am facing problem in billing from Vodafone. I am using G- 229 CUG plan (9899312477) since May 2011 and every month I am getting wrong renewal reminders. In my first billing the actual unpaid bill is 416 however i was getting reminders of 1169 so I made my first payment with an amount of Rs. 1200.00. Later on I came to know that my actual unpaid billing amount is only 416.00. After knowing the fact and error of service provider i called on vodafone care to discuss the same thing, they just deny to refund my access amount and told me that it will be adjucted in next billing. My second bill was generated for an amount of Rs. 794.00 due on July 15, 2011 which was already paid in advance as I was made an access payment of Rs. 784 in my first billing. Today morning when i trid to call on of my friend than i came to know that my outgoing call barred from service provider. As per them my credit limit exceeded hence the stop my outgoing calls. I know my usages and it is not possible that I called or used 1825 in 8 days. From July 16, 2011 to July 23, 2011, my unpaid billing amount is 1825. please find my mail body attached for your reference which was marded to corporatecare.ap@vodafone.com CCed to 'sanjays.delhi@vodafone.com' by today. there is also unsatisfactory response from Sarabjeet and Gaurav in helpline @ vodafone customer care. Sarabjeet has put me on hold and later on cut my call without intimating me.
It would be appriciated if my raised concern resolved by TRAI as I am not able to resolve the issue with service provider.
Can someone give me clarification or make me understand that why my outgoing calls barred. My last billing amount has already paid in advance and now again I am getting reminders to pay Rs.1825. This is not possible that I use such a huge amount in between 15 to 23 July 2011. Please recheck your accounts and confirm me back with clear details and provide my current month usages bifurcation with all numbers.
Your early action will be highly appreciated.
Regards,
Arya Kunwar
Genpact India
Process Developer
Mob. 09899312477
Office: 0124-4022000 Extn. 60100
|
|
I am voda customer last many years. I have easy recharged Rs.100 on dt. 27 jul 2011 (8 pm) &
get credit Rs 87 in the account. But suddenly, on dt 1st Aug,
2011 my a/c was showing zero amount in my a/c. I was unable to make call. Accordingly, I did call on 1st Aug, 2011 to customer care executive who assured the amount will be credited after
48 hours, time limit has been passed despite this amount has not been credited in my a/c. Consequently I
am unable to make call. Moreover, today I did call to CCE remain on dt 3rd Aug, 2011 & response was same. Even I did complaint to voda customer care & Nodal officer Sushma Khanna despite this no one is taking care of customer even display mobile nos are not picking up phones.
Ramesh Kumar
Prepaid Mobile No 9873015503
|
|
sir
i am using a reliance number 9015176963 and i am fed by their horrible service .Every time they deduct the balance from my prepaid account from RS10 to RS60 without my permission and gives the useless reasons for deduting the money or starts a new service by themselves only and moreover they didnt listen the complaints. I think they get the profit of the company by doing this only. Reliance is a "chor company".
Now i applied for MNP service and they are not giving my UPC code and gives silly excuses insted of giving the code.. SIR PLEASE TAKE A ACTION AGAINST THEM I WILL BE VERY THANKFUL TO U..
|
|
|
Post your Comment
|
|
|
Mar 30, 2011 by
Apr 11, 2011 by
May 13, 2011 by
