| |
Telecom Regulatory Authority of India - Fair Usage Policy on Unlimited Internet Usage Plans |
|
140 Reviews
|
|
|
Samrat
|
|
|
|
Dear Sir,
Until recently there was no limit to which a person could download using an Internet Connection labeled as an Unlimited Plan or a UL plan, but recently TRAI has approved the ISP's to put a cap on the usage of unlimited download users, this is called Fair Usage Policy (hence forth abbreviated as FUP) on unlimited plans.
I believe the users are at a loss as only the heavy users are opting for the unlimited plans and the Internet Service Providers (ISP) are charging accordingly but are not delivering as they have FUP as an excuse.
I have 2 points.
1.If the user the user is paying for the unlimited plan then why can he not have the liberty of the unlimited download? this is clearly cheating on the ISP's part as they cannot decide how much download is enough for a user ! and the FUP are fairly low for most of the ISPs. The users must have the entire right to download as much they want when they are paying for the unlimited plans.
2.If there is a surge in the usage of unlimited plans which resulted in the ISP's capability to deliver the product they promised hence resorted to Fair Usage Policy, then why are the ISPs not improving their infrastructure to handle the extra load or change the tarrif plans so that users are in the control of how much they want . FUP is essentially making the word unlimited download a lie and this policy must be abolished.
I sincerely hope that the consumer forum will take action action against this treacherous policy.
|
 139 Comments |
|
|
|
Comments |
|
Dear Sir
This is to bring your notice about my Mob no 9892986272 of Airtel that they are give fraudulant bill of
3 G conncection.
My Bill of Rs 1800 for June and 3000 for july 2011 have come despite that I had stopped connection of 3 G in july itself.
Pl look into the matter.
Regards
A H Haider
afrozhaider73@yahoo.com
|
|
Dear sir,
with reference to my broad band number 9312871937 provide by Reliance net connect.i would like to inform you that i am trying to pay my bill online throgh credit card on 13 of august.when i am filling all the detail and submit it was showing your transection hasbeen failure.then again i am trying and again same result.then without waste of time i do a call to reliance customer care and told my problem that i am trying to pay my bill but it was not happend so kindly do not chagrge me the late payment fine coz problem is not from my side the excutive says ok sir and give me the reference number 2398503186.my current bill is aprox 750 and i am trying to pay 850 already 100 rupees extra.but that was not happend and showing your transection has been failure .but in the morning of 14th august when i see the message from my bank they (Reliance)already deducte two time of 850 payment it means 1700 .
this totaly frod with his customer question is how can it is possible when they showing your transection hasbeen failed.and why 2 times.again i do a call in customer care executive his name is Mithilesh and tell him to refund my payment to my bank that is wrogly and froudly charge.he said refund is not possible it hasbeen adjust in my next bill.my broad band plan is 500 3gb plan and the wrongly and froudly deducted amount is 1700 question is why i am giving extra amount and why iam waiting for my next bill ? when the problem is not from my side .why is it my problem that i am the user of reliance broad band ? kindly solve my problem as soon as possible.
Thanks & regards
anant kumar mishra
|
|
Dear All,
I have an Airtel prepaid connection No.09895502959 in kerala state. The mentioned connection is using my father and mother also my home contact number. My parent's are senior citizens.
your companies promotional calls and messages are always disturbing my parent's retired life. So I registred under do not disturb facility through my mob but the promotional call and messages are continuously coming without any limit.
So we several times contacted to your customer care and I have not received a positive reply. So I registred a complint through website.(I have proof for all this). Later I got a call from a officer requesting to re register for DND. As per their request we re-register for DND. I got the number 1029590905 as proof for registering under DND.
So please consider this as notice and If you have any any objection regarding the same Please contact through the below mentioned Mobile number or please take an immediate action to stop sending your promotional calls and messages else we are force to take an action against the issue.
With regards,
Shaju
09947448122
|
|
I have internet connection BSNL 04712475122 and paid one year charges in advance. Only additional usage is charged. I did not receive the extra bill and the recentbill is due on 23/8/2011. But they have disconnected my internet connection on 18/8/2011 . I paid sthe bill on 19/8/2011 at 10AM but till now they have not reconnected the internet connection. I have takenup the matter to the notice of the customer service centre but of no use.
Ananthakrishnan V.G
ananthanvg2007@yahoo.co.in
20/8/2011
Time 6.30pm
|
|
With a grave feeling I would like to ventilate the same to you, the concern is related to the basic customer delivery of your company who is always considered as a pioneer in Indian Telecom Industry.
The story begins when I decided to port out from Docomo to Airtel in the month of April. Al the process was adhered accordingly and on 25th Apr probably I have been ported into Airtel as a happy customer. But on the third day I observed that neither am able to send any sms nor able to use Internet. I sent a mail to your 121 mail help desk but astonishingly each time I have got a revert stating that my number does not belong to Airtel. I can send you all those mails as per your requirement. Then being fed up I wrote a mail to you and then I got a proper response. If a general customer has to escalate to this extent to get a service from his TSP then its really out of reach from the lame customers.
But after that I found the service again go the same extent, each mail I have sent to the id Net@in.airtel.com got the same revert stating that
“Dear Customer,
This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.“
It is not only for any complain but also for any normal queries like 3g tariff or port out method.
However, suddenly I came to know of a very good postpaid plan in which I wanted to migrate so duly submitted all the relevant documents to Mr Rashidul Shaikh (9007068895) on the second week of july but till time I have not been communicated why I cant migrate from pre to post. Marketing people are not sure and they are asking to visit ASC for which I have no time.
So at last I decided to port out from Airtel as I felt myself unwanted in your company so I sent a mail asking for Port out method, after more than two days, got a call in which I have been asked..do you like to port out? What do you want now? I said I want to port out, he said ok, am sending you the method…it is a MNP retention call..tone and manner was awesome.
Sir, I have affirmed myself to port out but would like to let you know of this heavenly aspect of your highly paid employees for whom one customer who is generating a revenue of more than 500Rs in a month have no value, I believe still you do care for your business and you will. However, if it is possible, look into this issue by managing few minutes from your busy schedule, am really sorry as I need to knock on your door to get this petty resolution.
Regards
Sumon Chatterjee
9038825556.
|
|
mera mob.no.09893778811 mp airtel ka hi, jis me do not call actvate.hai
jis per (love ke message ) seva chalu kar de gai .. our 10 rupes per day kat ho reha hi plese aap ans di
suryapal nuna
studio nunaji tikamgarh mp
studionunaji2@gmail.com
|
|
Sir
I am user of postpaid haryana 0941201088 their is a problem of connection error always means if i am calling to any number its not possiable that we can talk in one call it will take two three times to talk with me
So it is very clear that they are doing fraud or misleading to us they charge us for four calls insted of one call or as per market response that they do make themself by their own intensions so that they got their pocket filled by another privatre companies.
so they are harishing us mentally to divert them to another company and if you see the second part means of another any operator rather then BSNL(bhai shjib nahi lagega is another logo of company) they give the best services and very strong customer support
that cleary indicate what is intension of BSNL
|
|
I AM HAVING A MOBILE PREPAID LIFE TIME FREE OFFER CONNECTION OF vediocon TELESERVICES (TAMILNADU) LTD. MY NO. IS 8428759096AND AM RECEIVING UNWANTED AND DISGUSTING IN NATURE CALLS EVERY 30 MINUTES FROM MORNING TO EVENING AND ALSO ON SUNDAYS AT 2.00 P.M . I AM NOT ABLE TO DO DND ON THE PHONE AND SEVERAL REQUESTS HAVE BEEN MADE VERBALLY TO THEIR STAFF BUT THEY SAY NOTHING CAN BE DONE
WITH FOLDED HANDS I REQUEST YOU TO PLEASE GET THIS ANNOYING CALLS STOPPED AND USELESS SMS ALSO STOPPED SINCE I AM NOT INTERESTED IN ANY OF THEIR SCHEMES
|
|
Respected sir,
with reference to my mobile no 09804317871 Aircel West Bengal.I used this no since last 4 years.First sept 2011 i was playing a game named train defender which i downloaded 3 months before by using nokia free application download.several times i already play it.but 1st sept early morning when i was playing this game suddenly it was charged rs 99 illegally then i complained to the customer care they informed me that it was downloaded by me thats why they charged.now sir my question is that why should i pay for the already downloaded game that was free application download and why they are charging when i was playing. the game which i played that was already downloaded 3 months before.
Sir i was just playing as usual and there was no downloading option and no extra downloaded game in my cell phone.whatever information provided by aircel customer care that is totally illegal.
sir I am now a dissatisfied customer because my point of view is that the facility which i didnt use then why should i pay.
so i firmly request you that you will take proper action in such a way that i will get my balance rs 99.Then i will be greatful to u.I hope that I would get a good reply from consumer forum.
Thanking you a lot
yours truly
prabir das
|
|
Dear Sir,
With reference to my mobile no 9881078988 i want to inform you that my balance from the service provider ie. idea cellular(maharashtra) is being deducted every month for services without my knowledge. Every month i have to call back and request them to remove the service. this is happening frequently. so i want relief and justice for this.
Recently i got a sms regarding renewal of service(10/- p.m) but i didn't subscribed any such service. other then that sms also consisted information regarding unsubscription and when i tried to unsubscribe it, the reply from idea cellular was that the key is wrong. in addition to this they has deducted 3/- from my balance for that sms.
when we called up to customer care, they are skipping it by saying that it has been activated by you when we called up on to your mobile. But i never received such kind of calls.
It's not matter of 3/- but it is matter that how long such malpractices will be continued and why we have to suffer. Moreover if such practices are continued how a laymen can react to it.
Please try to understand and help not only me but everyone who faces such a problem
Thanks and regards,
Arjun Kumar Yenishetti
|
|
dear sir,
i am manish and my no is 9999941719. i am unhappy with vodafone services i am using vodafone service since 5 years but on 24 sep and 25 sep my balance is worongly deducted. i was using mobile internet on my phone and i have using data card in my moblie ( it is 2GB pack) according to them my validity for above mentioned plan was expire on 24 sep on 5pm. but i was using internet at 3 o'clock i just received msg from them that your validity is expired now i suddenly responded and close all my accssed web pages which are google home page ( 23 kb size ) facebook home page (which is 15 kb) i close them all.then i check my balance than my balance is 13 rs and after 5 min i was -35 rs.
same thing happen to me on 25 sep i recharge my mobile with 100rs and again gain mobile internet pack for 95 rs ( 2GB pack) my mobile was updated with a msg that now u can subscrib 2 GB mobile internet for 30 days. after seeing that msg i just open google and gmail and facebook my agile service provider reworded me with the -150 rs i was amused the way they cheated, looted robbed, there own Constance costumers.
i were more then happy if i use the worthy data( 200rs) but i didnt so please it is a humble request of mine on behalf of many similar costumers who suffered or will suffer in near future.
please respond on this issue it is not about my 200 odd rupees. kindly solve my problem.
with regards
manish raj
|
|
Sir
i am Suresh Sancheti.I had a connection of Reliance having no 9339100557.Before one and half month I had requested for MNP to Tata which was successfully done.There was no issues then but it is approx ten days that my line is out of service.I have complained in Tata Mobile network they told me reason that my reliance bill is not yet paid that’s why line is disconnected, I have paid the payment after that on 26/9/2011 . relience said line will be start upto 2 to three days. . but still my line not coonected. . and also outgoing line disconnected. . I again get back to Tata Network, then they said the line discunnect from reliance . nothing to do in there hand., but till date the problem remains the same. Neither Reliance nor Tata is taking grant to short out these.What should I do?
|
|
|
ihad apply for portablity of my cell no 9811205042 from vodafone to airtel but till date it has not been done my unique portbility no isVD643232 kindly look into it
|
|
01/10/2011
TO,
TRAI.
SUB:- INCOMING CALLS & SMS ARE DEACTIVITED MOBILE NO. IS 09314012650.
SIR,
I HAD RECIVED FALSE SMS FROM VODAFONE WHICH ARE AS FOLLOWS:-
1.) DATED 22.02.2001 01:21 AM. SMS ARE ( HELLO| YOUR PORTING REQUEST RR172225 DATED 22.02.11 HAS BEEN APPROVED BY YOUR CURRENTOPERATOR. WE WILL COMMUNICATE THE PORTING DATE AND TIME SHORTLY.)
2.) DATED 23.02.11 04.12 AM. SMS ARE ( HELLO| WELCOME TO VODAFONE... THIS IS THE NORMAL MESSAGE THAT IS SENT TO ALL CUSTOMERS AFTER ATIVATION.THIS IS THE FIRST MSG THAT WILL GO FOR AN VODAFONE CUSTOMER AFTER ACTIVATION.)
AFTER THIS LAST SMS MY INCOMING ALL CALL & SMS ARE DIACTIVIDTED.
THIS IS TO BEING IN TO YOUR NOTICE THAT WITHOUT GIVING ANY REASON MY ALL INCOMING CALLS & SMS ARE DEACTIVITED DUE TO THIS MY BUISSINES IS SEVERLY SUFFERED.
I HAD REPORTED SEVERAL TIMES TO THE CUSTAMER CARE BUT RESULT WAS NOT FRUITFULL.
FIRST THIS COMPLAINT WAS MADE ON 23rd FEB. 2011 THEN REGULARY.
BUT TODAY MY RELIANCE NO. 09314012650 ARE NOT ACTIVATE.
SO, IT IS MY REQUEST TO YOU TO HELP ME FOR ACTIVATE ALL FACILITY ON MY RELIANCE NO. 09314012650 AS EARLY AS POSSIBLE.
S.L.SALES INDIA
SANJAY BANSAL
H-1/ 863 PASE III RIICO IND. AREA,
BHIWADI,
ALWAR,
RAJASTHAN. 301019
9314012650
9311902650
|
|
my self satish kumar and i have a number reliance smart (9691080068) I am using this no back 1 year . I have some problem with reliance because whtout my any concern many times my prepaid A/c in bal deducted
near about rupees of 250 in last four days and I have called customer care many times but there is no response . so this is my request to that please consider my problem as urgent and solve it as early as possible.
and please refund my deducted balance.so that i can continue my service.if u r not suppose to do this i'll change the operator through the number portability system.
you can consult any regard my this problem this number 9026225591
thanx Dr.satish kumar mishra
Mo.9026225591
lucknow
|
|
Dear Sir,
This is the special case of AIRTEL. My Airtel number is 9849726118. I am not getting signals at my home, for every call I have go to balcony, with out privacy. Since airtel has not taken any action, the same matter was came in TIMES OF INDIA.Next day, airtel field persons came and did something.But, no use. Due to this, I opted for PORTING to vodapone on 5th June 2011. The airtel persons informed me over phone, that they donot want to loose the customer and opted me with 10% discount on my monthly bill, I requested them to accept my porting request, they have not done. Again, on 8th September 2011, with the Unique Porting ID AA 514196 with the expiry date 23/09/11. I requested porting to vodaphone, they asked me to pay the billed and un billed amount. An amount of Rs.310/ on 17-09-2011 paid the billed and un billed amount with E receipt No.748407650. Again on 19th September2011, I requeted to accept my PORTING to vodapone.Again, they asked me to stay with Airttel., I requested them to accept my porting to VOdapone. I requested Vodapone to follow up my porting case with airtel, They informed me that, AIRTEL is not leaving my connection.Again on 29/09/11 @10.42 am., I requested Airtel to accept my porting with REf.No.F938062943. Again, 29/09/11, 18.56hrs with ref.F938516449, I requested to accept my porting. I received a message that my porting request has been rejected due to substantial contractual obligation from the subscriber agreement. So far they have not done anything. I requested Airtel Nodal officer on5th October to accept my Porting request. He requested me to continue. He also not done anything. Again on 7th Oct., I requested Mr.Santosh, Nodal Officer, Airtel (cell No.9959334865), to accept my porting request, he also asked me to give one more chance to Airtel, to serve better. He told that he will talk with me in the evening after discuss with their staff, so far they not done anything.
So far, the Airtel or Vodapone are not done anything.
I request the concerned authorities to accept my porting request & do the justice immediately, to utilise my phone.
Ch.Radha, 103, Gharonda Anantha Yasoda Apartments, Padma rao Nagar, Secunderabad. 500 025 Mail.rk_chevuri@rediffmail.com
|
|
Dear Sir
Sub:Request for change of plan (Ref:Id 14800188 )
We wish to inform you that we have opted for change of plan through mail on May 26 2011 to our AIR TEL connection (A/c no Id 14800188). This request is not at all updated till today. Mean time we made number of calls to their call center and in turn they confirmed that the request will be attended within 48 hrs. We also made personal visit to customer care center at Bannerughatta road which is not helpful to us. Mean time we have sent number of mail's in this regard and finally complaining to the authority by which our request will be honored immediately. We hope the authority will take suitable action in this regard.
Thanking you
Your Faithfully
Nataraj.B.S
9886624672
(40838310)
Alltronix
|
|
I am having an Aircel postpaid connection(89073770662)for last seven months, Now I want to port to another network, but I am not able to get my port code even after sending the message for the same, when I contacted the customer care they have given the complaint No. 1-6268764711 but not able to solve the issue, now I doubt that they are deliberately doing so. I have no current dues in my connection.
I hope TRAI will be able to solve these kind of problems
Regards
Sirish S
|
|
Dear Sir,
With reference to my mobile number 8885555914 provided by TATA DOCOMO I would like to bring to notice that.
I have used 3000 sms in bill cycle and it got disconnected on 18th oct and today that is on 23rd oct my new bill cycle starts but i couldn't able to use sms services.
When i contact to the customer care regarding this issue they not even look after this issue and not even solved my problem and keep on extending the issue.If i try to contact docomo higher officials, the helpdesk people do not provide to escalate to the concerned person.
I hope TRAI will look forward in these type of matters and pressurize service providers to keep the commitments given through sms services while marketing in sweet words.
Regards,
D.Vijaya Krishna Rao
|
|
Respected sir/madam,
I m a regular customer and obtaining a prepaid connection bearing No. 8802990862 since 2009 and from the date of purchasing I m also using your 98 internet plan in which you are providing a 3GB internet value for a month . First of all there is no reminder from your side about the deadline of 98 internet pack. Secondly various time I realize that illegal deduction were continuously carried out by you time to time. In this regard every time I talk to your executives but they did not took any pain and flatly refused to lodge / pursue my complaint. Finally yesterday 09/11/2011 at about 8.35 while I was in roaming I received a call from my client and after that my phone is showing a sum of Rs. 109 balance in my phone and after that at about 10 o clock I switched off my phone and when next morning at about 10.30 AM I switched on my phone and called a number and its shocked to see that my balance is only 9 Rs. After that I called to 121 and talked to executive she said that they had deducted a sum of rs. 30 for MCA service and 14 rs. Internet charges and when I talked about the rest of amount she cannot give a satisfactory reply to me. Previously when I also noticed when my balance in night was deducted almost 100 rs. In last month and when I contacted to ur executive they said that I have downloaded a game, which was not done by me. So kindly look into the matter and provide me the every deductions of previous two months on every call.
Deepak Sharma
8802990862
|
|
|
Post your Comment
|
|
|
Aug 13, 2011 by
Sep 22, 2011 by
