I have subscribed to both Aval Vikatan & Sakthi Vikatan(fortnightly magazines from VIKATAN Publications Group) for print versions for 6 months starting from Feb'08. My subscription number is 2624/SUB.
I haven't received the Sakthi Vikatan 5/03/2008 issue. Even after frequent followup for a week, I didn't get a satisfactory response from the subscriptons department till this date. It is painflul that a renowned group like VIKATAN Publications is highly irresponsible in this regard. I have sent many mails and the response is nill
I am raising my concern in this forum hoping that it will be notifed to the senior management of the VIKATAN publications group on the level of service rendered by their subscriptions department.
PS: Please find below the details of mails sent in this regard.
Rajesh A to ennangal, pubonline, payments, sakthi, subscribe, webmaster
show details 10:41 pm (14 minutes ago)
Thanks a lot for the mail.
I have already bought the Sakthi Vikatan Issue from a local book shop as I haven't received the subscribed copy even today. I have realised now that the biggest mistake I have done is subscribing to Vikatan issues. Henceforth I will ensure that never ever I subscribe to Vikatan issues or recommend any of my friends to do so.
Inspite of such frequent followups, I still haven't received a suitable response from your subscriptions department in this regard. This shows the level of poor commitment that VIKATAN is also encouraging. This one incident has bring down the image which I had on vikatan for the past two decades.
I have lost the confident that I will get the forthcoming issues also promptly. I would like to term this case as a clear CHEATING.
- Show quoted text -
On 3/11/08, Rajesh A <email@example.com> wrote:
I don't know where to escalate this issue. I haven't got a satisfactory response for the issue raised on the VIKATAN subscription department and I haven't received the Sakthi Vikatan 5/03/2008 Print Issue till date(11th Mar'08). Kindly request anyone of you to look into this and respond at the earliest.
I am really ashamed of this kind of indifferent attitude from your subscriptions department.
---------- Forwarded message ----------
From: Rajesh A <firstname.lastname@example.org>
Date: Mar 10, 2008 8:17 PM
Subject: Re: Non Receipt of Sakthi Vikatan 5/03/2008 Print Issue
To: Balachander <email@example.com>
I haven't got the sakthi vikatan copy (issue dt.21.03.2008) till date. Moreover, I am really frustrated and irritated with this kind of service. What is the point in subscribing the issues when the 21.03.2008 issue is available in local stands on 5th Mar'08 itself and you guys are leisurely sending the copy on 7th Mar'08 which has not yet reached till date? Is this the level of service you people are rendering for the perons who have subscribed the print magazines?
I never expected such a irresponsible response/service from a committed group like VIKATAN. If you can't deliver me on time, kindly cancel my subscription and refund the money. I will better get the issues from the local vendor rather GETTING IT LATE AFTER A WEEK from your end for a FORTNIGHTLY magazine.
Thanking you for the so called SERVICE.
On 3/8/08, Balachander <firstname.lastname@example.org> wrote:
your sakthi vikatan copy (issue dt.21.03.2008) sent by post
on 7th march 2008 at our end. and will reach today or monday the 10th march 2008.
This is for your information
----- Original Message -----
From: Rajesh A
Sent: Friday, March 07, 2008 10:20 PM
Subject: Non Receipt of Sakthi Vikatan 5/03/2008 Print Issue
I have subscribed to both Aval Vikatan & Sakthi Vikatan for print versions. My subscription number is 2624/SUB.
This is to bring to your kind notice that I haven't received the Sakthi Vikatan 5/03/2008 issue.
Kindly treat this is as urgent and do the needful in sending me the printed copy at the earliest.
Also, please ensure ontime delivery of the magazines and I would like to avoid sending such reminders in near future.
Thanks for understanding.