[Resolved]  Yatra.com Air Ticket — to get the justice because of negligence of booking company to inform regarding cancellation of indian air lines flight 804 from bangalore to delhi

RESPECTED SIR,

WITH AN INTENTION TO TAKE THE SUPERSPECIALITY ENTRANCE EXAM OF BHU-VARANASI ON[protected] AT VARANASI, MY BROTHER, DR PRAMOD HEGGERI, HAD BOOKED INDIAN AIRLINES FLIGHTS FROM BANGALORE TO VARANASI ON 04-07-09.THROUGH YATRA.COM ON LINE FLIGHT TICKET BOOKING COMPANY—QUITE A LONG BACK-IE ON 21-07-09. [[YATRA REF NO—2ARROC, ICICI CREDIT CARD REF NO-75105179173000015663544 DATED[protected].] [REF 1 AND REF 2 BELLOW].

THE FLIGHT TICKET WAS CONFORMED.AS INTIMATED BY YATRA, ONLY ONE AIR LINE PNR NO RQ 346 WAS GIVEN BY YATRA.COM ONLINE COMPANY,

THE SHEDULLED JOURNEY WAS ON 04-07-09, HE SUPPOSE TO FLY BY IC-804 BANGLORE TO DELHI AT 6 AM TO REACH DELHI AT ABOUT 8-45 AM, TO CATCH IC 406 AT 10-15 1M TO REACH VARANASI AND TO TAKE THE BHU-MCH SUPERSPECIALITY EXAM ON 05-07-09.

SO SIR ME AND MY BROTHER DR PRAMOD HEGGERI WENT TO BANGALORE AIR PORT TODAY EARLY MORNING AT 3 AM, WHICH IS ABOUT 60 KM FROM OUR RESIDENTIAL ARIA-JAYANAGAR., FOR OUR SURPRICE, IT WAS SHOCKING THE FLIGHT IC-804 WHICH WAS SUPPOSE TO FLY ON 04-07-09 AT 6 AM FROM BANGALORE TO DELHI WAS CANCELLED.

.IT WAS SHOKING FOR US.THERE WAS NO CHANCE FOR US EVEN TO THINK OF AN ALTERNATE ARRANGEMENT. WE TRIED A NUMBER OF TIMES TO CONTACT YATRA CALL CENTRE FOR HELP, BUT ONLY TO GET NO RESPONSE FROM THEM OTHER THAN A PUNISHING MUSIC...WE SUFFERRED A LOT OF MENTAL TORTURE AND PAIN BECAUSE WE HAD NO MONEY EVEN TO PURCHASE ANOTHER TICKET FOR AN ANOTHER FLIGHT TO CATCH THAT 10-15 AM-IC-406 FROM DELHI TO VARANASI

.SIR IT WAS SO PAINFULL THAT MY BROTHER IN SHOCK DECIDED TO QUIT HIS EXAM –HE WAS SUPPOSE TO APPEAR ON 05-07-09 AT VARANASI-BHU.

WE TRIED A NUMBER OF TIMES TO YATRA.COM CALL CENTRE[protected] A NUMBER OF TIMES, BUT NO RESPONSE FROM THAT SIDE.IN BETWEEN 4-45AMTO 5-10 AM I CALLED ALMOST ABOUT 15 MIN BUT FELT ONLY HURT BY MUSIC.SIR SOME HOW WE MANAGED TO GET ANOTHER TICKET BY PAYING A VERY HEAVY PRICE ON SPOT, AND NOW WENT TO VARANASI TO GIVE EXAM TOMORROW.I WILL SENT PHOTO COPY OF THE ENTRANCE EXAM HALL TICKE SOON AFTER HIS RETURN.

DUE TO LACK OF PRIOR COMMUNICATION AND NEGLIGENCE IN INFORMING REGARDING THE CANCELLATION OF FLIGHT-TO ITS COSTOMARS BY, —.BY YATRA.COM- ON LINE COMPANY—MY BROTHER DR PRAMOD HEGGERI AND ME SUFFERRED HEAVELY WITH FEAR OF LOOSING EXAM, UNCERTANITY, MENTAL TORTURE INSULT AND PAIN.

SO SIR PLEASE HELP US.

.LET THE COMPANY YATRA.COM REEMBRACE DR PRAMOD HEGGERI’S ENTIRE BOOKING AMOUNT BACK TO HIM, ALONG WITH A HEAVY COMPENSATION —WHOSE EDUCATIONAL FEATURE IS IN VANE-WHO WENT TO GIVE HIS EXAM BY SOME IMMEDIATE ARRANGEMENTS WITH PAIN, HUMILIATION AND SHOK.

PLEASE ALSO, LET THAT COMPANY PAY 10 TIMES OF THE ENTIRE PRICE OF THE NEW TICKET PURCHASED ON SPOT BY PAYING A VERY HEALY PRICE..

SIR PLEASE LET NO OHERS TO SUFFER BECAUSE OF THESE TYPES OF NEGLIGENCES OF AIR LINE BOOKING COMPANIES .WE WOULD GOT TO KNOW THAT FLIGHT WILL BE CANCELLED—ATLEAST WE WOULD HAVE TAKEN SOME MONEY IN OUR HANDS.

SIR PLEASE HELP US TO GET THE JUSTICE.

YOURS
DR VIJAYAKUMAR.HEGGERI
FOR -DR PRAMOD HEGGERI


REF 1—AIR TICKET


Yatra Reference No.: 2ARR0C
Passenger Name Status
1. Mr pramod heggeri (ADT) Confirmed

Sector: Bangalore (BLR) – Delhi (DEL)
Flight Details
Airline PNR No. Flight No. Departure Arrival
RQY346 Indian Airlines
IC-804 Bangalore (BLR)
6:10:00 AM
04 Jul 2009 Delhi (DEL)
8:45:00 AM
04 Jul 2009

Sector: Delhi (DEL) – Varanasi (VNS)
Flight Details
Airline PNR No. Flight No. Departure Arrival
RQY346 Indian Airlines
IC-406 Delhi (DEL)
10:15:00 AM
04 Jul 2009 Varanasi (VNS)
11:25:00 AM
04 Jul 2009

Price Details
Passenger Details No. of Passengers Base Fare (Rs) Taxes (Rs) Total Cost (Rs)
Adult 1 3105.00 6168.00 9273.00
Flight Service Tax 15.99
Additional Fee 150.00
Flight cost including Taxes & Fees: 9438.99





REF –2 ICICI CREDIT CARD E STATEMENT AS ON[protected]






CURRENT STATEMENT
.
Card No. [protected]
Card Type Primary Card
Statement Date 04/07/2009
Statement Period 17/02/2009 To 04/07/2009
Total Amount Due Rs. 19, 050.95


Name
PRAMOD HEGGERI










Statement Summary
Previous Balance Rs. 61.32
Purchase and other Charges Rs. 24, 706.63
Cash Advances Rs. 0.00
Payments and other credits Rs. 5, 717.00
Total Amount Due Rs. 19, 050.95



NOTE:The redeemed points include the actual redemptions (if any), the cash back adjustments and purchase reversals or cancellations.
Rewards Program
Opening Balance Earned during the month Redeemed during the month Closing Balance
594 0 0 594


Transaction Details :

Card Number : [protected] - PRAMOD HEGGERI DR
Date Ref. Number Transaction Details Transaction Amount
Domestic Transactions
02/07/2009 75105179184000016111052 YATRA.COM-INTERNET TXN Rs. 5, 717.00(CR)
01/07/2009 75176379183015799420893 Bharti Airtel Ltd.(MCHEK) Rs. 100.00(DR)
30/06/2009 75176379182015789851322 SPICEJET LIMITED Rs. 2, 908.00(DR)
25/06/2009 75176379176015449586159 Bharti Airtel Ltd.(MCHEK) Rs. 100.00(DR)
24/06/2009 75176379176015409733387 Indian Railways Catering Rs. 544.63(DR)
24/06/2009 75105179176000015769090 YATRA.COM-INTERNET TXN Rs. 5, 768.00(DR)
24/06/2009 75105179176000015781632 YATRA.COM-INTERNET TXN Rs. 5, 718.00(DR)
21/06/2009 75105179173000015663544 YATRA.COM-INTERNET TXN Rs. 9, 568.00(DR)





NOTE:
1. Unbilled transactions (those for which authorisation has been taken but have not yet been billed by the merchant) are not displayed here.