Eureka Forbes Complaints & Reviews

I like to inform you that your product purchased on date 11/1/2017is not working properly from the date of purchase regarding the same i ve raised 6 complaints for the same in period of 6 months and in the last service which done by ur service representative assured memy product will be replaced with the new one becasue the problem was arriving frequently and now when i asked the service representative to replace the same he is avoiding the...

To: district consumer forum.
Davangere

From : umar sharif
8th cross, shanthi nagar
Near navodaya school
Davangere.

Dear sir/madam
I had purchased dr aquaguard magna hd ro+uv water purifier invoice number : [protected]. Price rupees 18, 490/- (Eighteen thousand four hundred and ninety rupees).

Purchased before 8months and its not working properly since the...

It is with deep angish that i am writing this mail to you. I have been using aquaguard for the last 10 years. I purchased an aquaguard reviva ro in 2012 from kolkata and have been using using it since then with regular amc.
I moved to kochi in 2013 and got it reinstalled with renewed amc. However in january 2016, at night i was suddenly woken up by gushing sound of water in my bedroom. To my shock, the aquaguard pipe had broken inspite...

The situation is the same in kochi/ernakulam too. — for the last 2 years!
(I borrow from friends) — for the supply of paper bag and the cloth bag for the dry vacuum cleaner

The local office response is pathetic — oout of stock.

The call centre calims the model (Euroclean star, euroclean ace, eroclean mitey vac use the smae canvas/cloth bag and paper bag — 3 liter capacity) ar old. But one can...

I purchased aquaguard superb from flipkart on 22nd june 2017 and the product got delivered on 27th june 2017 but the installation is still not done. I have complained about the same to flipkart for a couple of times but all in vain. Then i registered request with eureka forbes for installation of the product on 12th july 2017 with ticket number 99889492 and customer care promised to resolve my issue at the earliest. But i am continuosly following...

Dear service provider
We have booked a compain
"your service request no. Is [protected]. Our technician will pay you a visit within the next 2 working days to attend to your request." on dated 220717 but till dt your technician didn't attain.
We are very sry to say your service is not as we are expecting and we will change your product with another company product.
With regards
Sbi kabi branch
North...

Hi,
This is santhosh kumar patil a customer of aquaguard since 10 years. I have been using your product and was a satisfied customer, but i am forced to bring up these below pain points to your notice.

First, i have shifted my house and i need to re-install the ro in our new house. I raised a request on 28th of july 2017 (Friday), it’s been three days and nobody has turned up. I have been calling and reminding your...

I had purchased aquasure prime uv+ water purifier model before 8months and its not working properly since the first day. Its giving problem every month. After every one or two weeks the red light starts blinking and the user manual says that red light blinking indicates error. And this problem is existing from the day one i. E from the day of installation. We made several complaint for the same and always the technician come and do some or...

I made on-line purchase of dr. Aquaguard classic plus water purifier from eureka forbes' website on 28/06/2017. Payment was made on-line by debit card. Invoice no. Is [protected] dated 28/06/2017 and customer id is [protected]. The product was delivered next day. As per the prevailing scheme, a provogue wrist watch was promised as assured free gift with the said purchase, which was to be given after delivery of the water purifier. When the...

I would like to bring to your notice about the unpleasant experience i have faced with aquaguard. Around 2 weeks back, i placed a request for cleaning of my current aquaguard purfier nova gold. Although i was told by your customer care, that a technician will call within 48 hours, i didn't get any response. Only after 3-4 days did a technician come. Meanwhile i decided to move to an ro purifier so i asked the technician to send the sales...

Respected sir / madam,

We have raised a complain no : [protected] on 23th of july regarding the aayush the non electrical filter, the water from the top container is not dripping down the bottom container. Its been 6th day today none
Of the executive from your side is even bothered to come n fix the problem, is this the service being given???. This was not at all expected from a renowned company like eureka forbes.br...

I have purchased a magna uv unit no. [protected] for rs. 12990/- on dated 22/03/2017 from s. K. Enterprises, chakradharpur, west singhbhum, jharkhand, franchises of your company. After 7 days filter of the above product was out of order. I rushed to your franchisee and lodged a complain regarding non functioning of the filter. The dealer sent a person for repair who represented himself as an engineer of your company. After thorough check...

We have aqua gaurd total duo wp (Ro based water purifier in physiotherapy department of cmc hospital vellore and th equipment is on amc from 03.08.2016 to 02.08.2018.
The ro water purifier filter is not working and we have informed eureka personnel mr, arunkumar on 14.06.17 and he came checked and said full set of filter and motor needs to be changed.
But he said that motor is not available after repeated phone calls.
br...

I have a valid service contract with eureka forbes to service my water purifier. They have not serviced it inspite of raising a complaint on 13th july 2017 though their service level commitment agreed is 24 hrs. Inspite of several escalations to their service managers to date have not received support. My complaint number is [protected] raised on 13th july 2017

Inspite of having a valid service contract the product is not working...

Purchased the above product in april 2015. However, since i already had a euroclean tornado vacuum cleaner i used the wet n dry model only for carpet and floor cleaning. Lately, when i tried to use the corner and precision cleaner of my new machine i found that these attachments were not compatible with the main unit and that they do not fit.

I tried calling your branch office at chengannur, kerala on the phone no. S
0479...

Sir,
I am your customer presently residing at kakinada andhra pradesh,
I am sorry to say your service dealer located at (Ashok nagar) services are very bad,
This is the third time i am facing problem for service.
Monday morning gave a complaint to the service center bearing the land line no [protected], complaint received by mr. Mohan whose mobile no.[protected].
Till date complaint was not attended &...

I had bought aquasure xpert ro about 8 months back. After using for a month the machine started leaking from bottom. I had reported the matter to your cutomer care the machine was attended to by one of your technician. He had somehow stopped the leakage on the day of his visit but the problem reappeared the very next day when i had again reported the matter to the same technician. He came but could not solve the problem and told me that he...

Mr. Sreehari service person eureka forbes mobile number -[protected] came on 07/07/17. The said water purifier was inspected by him, he was not able to pin out the fault. He admitted that the machine look new after inspecting the filter since it has been barely used for four months after purchase.

He had promised to return the machine after repair on 09/07/17. Had inquired with mr. Sreehari, initially he told that they are not...

Hi,
Please help me to get resolve the issue with water purifier i have purchased just 1 month back, and that us out of order and i have given complain againest this but no one is litning insted helping.

Services are verry bad and 14000 rupees i have paid for this, i want my money back and dot want to use the product, kindly help me on the issue...

Please let me know in case if any query or suggestion...br...

I have purchased this product and it is under warranty period. This product is dead from[protected]. I have complaint for resolve the problem on toll free number [protected] on dated[protected],[protected],[protected] and[protected] but no technician visit yet now.
I kindly request you that please resolve the problem or change the product or refund my amount.
Thank you
(Anil kumar)
9, rewati vihar, sector-14,...