Eureka Forbes Complaints & Reviews

I purchased reviva sl. No. [protected] on 5/8/2017. The base of the machine is having major crack. It has been shown to him but it has not been replaced till date. Many times it has been told that it will be replaced within a day or two. Sri dharmendra prasad has stated that he is company representative but his visiting card gives the address of kankarbagh which appears to me that he is working on franchises basis. Kindly look into the...

I am an owner of aquagurad enhance ro+ uv + tds
The subject water purifier was purchased a year back and the warranty expired on the 30th of july 2017.

I was repeatedly called by the service people and asked to take up the amc and also received several txt messages. I was informed by the staff in eureka forbes kalyan that the servicing wld be done immediately based on that commitment i issued an hdfc chq valued at...

Dear eureka,

I purchased a aquaguard from your company in january this year. Your company servicing agent, imran came to my house for free servicing in july, 2017 as my aquaguard was in warranty. He informed me that the candles need to be replaced as they have become dirty within 3 months of purchase. So i replace the candles at my own cost (Receipt attached). The very next day my aquaguard stops working, thereafter the water...

It has been observed that service of eureka forbes is very poor & i logged a complaint on 13th aug 2017 same is not attended till date also no positive response from them
My complaint no. Is [protected] logged on 13th aug 2017 and am writing this on 17th aug 2017. I called 4-5 time to eureka forbes call center no. [protected] but am getting only commitment and no solution. So poor service of the company as they are very irresponsible.br...

The water purifier was installed on july 7th 2017, and within a month it stopped working. Service technician who came first said that uv lamp has gone bad.
Later when replacing lamp also did not work, they are replacing pcb for which they do not have spare part. Its been around two weeks since the product is lying at home without much of an update.

The company's service helpline is of no use and updates are not proper....

Praveen kumar, user of your reviva 50 from last 4 years and doing accurate services periodically and no issues till last week
For the last time service, got one frachisee number from eureka forbs web site "ganga pure ro service"
After service registration (00083), mr. Deepak visited and he re installed parts such as membrane, filter, carbon etc
After his installation waste water coming after purification is not stopping...

We are from vtps (Apgenco), vijayawada. Though we are complaining to customer service center. The vijayawada service center is not responding to compaints in stipulated time and making much inconvenience to the employees. Though we are reminding by phone calls the technician is not responding. We are paying amc payment also. My phone number.[protected]....

Dear team,
I am deeply upset with the service request & your product. I had purchased a vacuum cleaner (Ec health pro vc wit [protected]) on 31/07/2017, machine uv santizer is not working at first use & still i am not getting final invoice.
I have raised a complaint on sunday 13/08/2017 over telephone to mr. Dipankar mondal ([protected]) & again on 14/08/17 to ms. Arupa basak ([protected]) as my cust id is [protected] but...

Sir, i have taken an annual amc for my aquaguard enhance. My mandatory service is long overdue. I am trying the local executive since over two weeks. So far he has bothered to carry out service and also will not pick up the phone even thogh i tried calling him over 20 times.. This speaks volumes about the poor status of after sales service. Atleast i hope the local hulimavu bangalore agent takes action to attend acting on my this complaint....

Hi team,

I am deeply upset with the service request.
I have raised a complaint on monday 14th aug'17 at 10.00 hrs under complaint # [protected], bearing the cust # [protected].
But till now 16th aug 2017 4.30 pm, no one has turned up to attend the meeting, we are trying to reach the technician mr bhairavnath, @ [protected], who made lot of promises at the time of amc, but no response from he as well.
I...

I have requested on 16/06/2017 for service of Dr.Aquaguard Magna installed at my home. The request was attended by Ms.Priya. S.
Since there was no response from local service provider, I have called again on21/06/2017 attended by Sri. Yogesh Kanth M.
After the request, i got a call from a fellow informing not to call office for service and he will do it personally and demanded Rs. 4500/- to 5000/- for getting it serviced. Two...

Please be informed that I am Aqua Guard Classic customer since 2004. Mine is transferable job and happy to be your customer until today. My aqua guard is not dispensing water. Although I have taken AMC valid till 23/09/2017, thru Aqua Service, Lucknow vide receipt No. 497 dated 24/09/2016. In - spite of lodging complaint today i.e. 14/08/2017 at 1700 hrs and assurance by customer care representative that it shall be attended today, no one...

Company persons were very keen for renewal of AMC. after renewal in June, they brought kit that was open and fixed it. It has not been functioning since then as whole water is flushed and never stored. so many times complaint lodged but poor response and service and no solution, I have been much frustrated with the service handled. I want proper trained person attending, change the kit intalled and work to full satisfaction....

Sir, i am sujata the user of aquaguard compact for 1.5 yrs, customer id [protected]. I hold an amp for 2 yrs. First service for this amc was done on 27th june, 2017. Serviceman change the cartridge. But after 1 month water coming from machine are not clear. I complaint for that. The service req no: [protected] dated 4 aug 2017. Serviceman came to home & told cartridge is not working & suggest for change the cartrige & pay for this.. My complaint...

Have complained about 4 days back.Nobody is bothered to attend the complaint.
You all have provided me with your technicians
mobile number...saying he is assigned the job.
It is more than two days that he has never bothered
to call and attend the complaint.
We are trying his number and it is continuously
giving us a message that this number is temporarily
disconnected.
Have emailed...

I am not sure if anyone reads these complaints because I have written a few and the ridiculousness is just unending. I had called the toll free number to request for a visit to check the water contents before deciding on which one to buy. The sales rep visited my house in a Sunday afternoon ( please note this) 5th August, took a cheque for 18000 for the RO UV filter and promised us that the product would be delivered that very week on Tuesdaybr...

A fake company - ion exacense pvt ltd has serviced our aquaguard magna purifier and the same was confirmed when we called the aquaguard technicians. The filters read forbes technologies and are fake too. Aquaguard what's going on? Your guys have sent this person and looted 8175/- from me for 2 years amc and now their numbers are untraceable ([protected]). You guys have to fix it immediately!...

Hi,

This is regarding the complaint raised on 4th of august of 2017. After raising the complaint, the technician came to our place and identified the problem with the aqua guard magna. He informed that the pcb and lamp needs to be repaired, as he was not sure if it was available in stock he provided his manager's no (Mr. Sunil - [protected]). After contacting mr sunil, he ensured that the parts will be sent through a technician...

I made on-line purchase of dr. Aquaguard classic plus water purifier from eureka forbes' website on 28/06/2017. Payment was made on-line by debit card. Invoice no. Is [protected] dated 28/06/2017 and customer id is [protected]. The product was delivered next day. As per the prevailing scheme, a provogue wrist watch was promised as assured free gift with the said purchase, which was to be given soon after delivery of the water purifier. The...

I am trying to contact your jorhat office since last two days. But all the time when i try to call them, it shows that the line is busy. How can it be possible that all the phones are busy at each and every movement through out the day? It is just a practice to avoid service request.
Secondly, i got a message from your service centre on 03.08.17 that a complain has been registered for my machine and a particular person has been appointed...