FreeCharge.in / Accelyst Solutions Customer Care
Accelyst Solutions Pvt. Ltd.
Customer satisfaction rating: 7%
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1221
COMPLAINTS

FreeCharge.in / Accelyst Solutions Customer Care

Accelyst Solutions Pvt. Ltd.

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Address
Vaibhav Chambers, Unit No. 2A, 2nd floor, Bandra Kurla Complex, Bandra East
Mumbai
Mumbai City District
Maharashtra
India - 400051

Customer Care Phone Numbers and Contacts

Phone:
Phone:
510
429

Additional info
Customer satisfaction rating
7%
Complaints
1221
Responses
101
Resolved
57
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

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FreeCharge.in / Accelyst Solutions Customer Care related pictures (279)

FreeCharge.in / Accelyst Solutions Complaints & Reviews

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Freecharge.in / Accelyst Solutions — Payment didn't reached the vendor

 ksorathiya on May 27, 2016
Hello there,

Today i have made a payment, using my account registered on my phone number 7069584804, to TORRENT POWER to pay my electricity bill (SERVICE NO/CUSTOMER NO. 100162818). The transaction appears successful on freecharge but my bill hasn't been paid on TORRENT. What to do now?

Transaction NO.:- FCEI160526392100010.

Even their own app displays that my electricity bill of ₹1040 is not paid and asks to pay again.

This is not the service that i expected. This is the 3rd time i am having any inconvinience in your service....
Complaint comments  Read comments Complaint category Unauthorized charges

Freecharge.in / Accelyst Solutions — Website not updated and i lost my money

 piyush20072008 on May 26, 2016
I did a recharge from freecharge.In during april 2016.
Order id: fcvw160415361744923
Recharged date: 2016-04-15
Recharge amount : rs. 94.00

I did a 2g net pack of rs 94/- for 1gb data with 28 days validity.
After i make a recharge my account was debited but net pack was not activated.Instead of net pack, 79 mins talk time i got.

Why i dont get net pack. I further survey and found that in reliance communication website that net pack of 94 is not available instead of 94, rs 97 is available.

Now my complain is that i trusted...
Complaint comments  Read comments Complaint category Other

Freecharge.in / Accelyst Solutions — Can't get login my account

 raoharish on May 26, 2016
M mera account login nhi kar pa raha 10 dino se mane 10 baar mail kar liya hoga care@freecharge.com pe par koi solution nhi hua. baar bar show kar raha h (somthing went wrong we are sory for that plz try again letter) or freecharge ka koi bhi custumer care ph pic nhi kar raha h. mera account snapdeal k satha syncronise tha vo bhi open nahi ho pa raha h ....
Complaint comments  Read comments Complaint category Business & Finances

Freecharge.in / Accelyst Solutions — Payment maid on wrong number and payment not reversed

 Sandeep Barkaley on May 25, 2016
I have done payment on wrong no. For my broadband connection. For the same I reach out first to Airtel and the responded that no. does not exist so we can not trace the debited amount. And they advised that talk to freecharge customer care they will trace the payment and reverse your amount.
So I tried so many time freecharge customer care no but no one picked up my call I emailed on care@freecharge as well but are not responding satisfactory resolution.

In this situation no one is helping me.

Please help me with proper solution.
And sever my amount ASAP....
Complaint comments  Read comments Complaint category Mobile Service Providers

Freecharge.in / Accelyst Solutions — Refund amount not refunded after 18 days of refund initiation

 aswindodiya on May 25, 2016
Hello freecharge,

You guys acted so irresponsibly. the refund was initiated on 7th of May and still theres no trace of money. its not only an issue of money but also how carelessly you handle your customers. is this your corporate behaviour. not at all responsive. if this behaviour and response is maintained towards customers, you are gonna loose all your reliability and services. i am gonna seek legal action against such inconvenient behaviour. And do not again reply me with the same dialogue of action being taken. you are not supposed to keep my money hanging and me wasting my...
Complaint comments  Read comments [1]Complaint category Online Shopping

Freecharge — Refund of money.

 va101 on May 25, 2016
Sir,
I tried to add money to wallet at freecharge for bill payment of Rs.2394 on 13th May 2016, but somehow the transaction failed, the money was debited from my account .I complainted to care@freecharge.com - they replied that the refund would be done within 7 days .
I made 3 complaints till now and even now money is not refunded .They are not even giving me proper information that money will be refunded or not.
I hope that the money is refunded soon.PLEASE HELP!!!
Order id :OC-1696763470-1463118115955
Date of order : 13-May-2016...
Complaint comments  Read comments Complaint category Online Shopping

Freecharge.in / Accelyst Solutions — Freecharge money transferred to wrong bank account which is not existing

 Mushahid shaikh on May 23, 2016
Hi
I have added a bank account to my freecharge profile and i have transferred the freecharge money of my freecharge wallet to that bank account which i added
But the problem is instead of account number i have added my card number in bank account section but i have entered right ifsc code
So the money is transferred in wrong account which doesnt exists and i didnt get back my money to my freecharge wallet instead they are saying transaction is processed and now it is bank issue and their customer care number is useless and they dnt reply on care@freecharge.in
My email...
Complaint comments  Read comments Complaint category Banks

Freecharge.in / Accelyst Solutions — Login failed and couldn't use my wallet money

 rajeshfedup on May 22, 2016
Hai free charge... I could not able to login my account and my free charge wallet is having lot of money but i couldn't able to access it.. Showing some errors while login.. But my friends login are working fine..

I mailed care@freecharge.com people, but that is completely useless they didn't helped me in any means.. I'm totally helpless now do some thing!

And, i tried to call customer care people those numbers are always damn busy! Really annoyed of your support and service....
Complaint comments  Read comments Complaint category Internet Services

Freecharge.in — My cashback is not credited after 15 minutes transaction ID FCVA160521388214848

 vivek4239 on May 21, 2016
I recharge with rs.98/- (9467026329) with transaction ID FCVA160521388214848 through my Freecharge app. and use Promocode VISA50. Under this code i have to get 10% cashback. but after 15 Minutes of my recharge i do not get my cashback. Please tell me in how much time i will get my cashback in my freecharge wallet.

My E-mail ID-- Vivekgoyal37@gmail.com
My Mobile no.--9034695526...
Complaint comments  Read comments Complaint category Telecommunications

Freecharge.in / Accelyst Solutions — Request a refund after deduction from account

 Hiteshagg1988 on May 20, 2016
Hello freecharge

I can done a recharge of 159 rs of bsnl (+919468048765) on 17 may 2016. My email id of freecharge account is hiteshjindal2009@gmail.com. Payment of 159 rs is deducted from my canara bank account. Card number is 5497593164023205. Expire date of card is 11/2023. Transaction get failed but i can not received that refund of 159 rs in my wallet or my canara account. Please have a look and resolve this issue as soon as possible. Otherwise no one can recharge with freecharge.In if u break trust of your customers and i also want to know your customer care number. I can try...
Complaint comments  Read comments Complaint category Mobile Service Providers

Free Charge — Mobile no. not recharge

 sandhya malik on May 20, 2016
Dear sir,

I had recharge a reliance cdma mobile no.9368345997 transaction id :-fcvw160519386917782 but its shows pending in our transaction status and the amount is already deduct from my account, then i had mailed to customer care department of free charge regarding this issue but they are not responding and not refund my money, i highly disappoint from free charge team.
O plz help me out in this issue....
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Freecharge.in — Recharge is still pending after 2 days

 Prabahar RJ on May 20, 2016
Recharged on may 18th at 6.20 PM for Bsnl no for rs.155. after the amount get detected, my recharge is pending, after an min ago, i get a text message that " Your your order is in process, will update in 2 hrs". but till now my transaction is still pending. please make necessary action and kindly return the amount or complete the transaction

Order id : FCVW160518386425591...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Freecharge.in / Accelyst Solutions — Misleading information about service against payment

 samk1005 on May 18, 2016
Paid rs.499 for 2gb 3g data 56 days validity and talktime 270 as recommended plan by app and after payment received rs.401 talktime, 2gb 2g data... This is not the service for which i have opted... After complaining company accepted their mistake and refunded cashback rs.100 which ultimately to be used in freecharge only so indirectly keeping my hard earned money in their pockets and forcing me to use 2g service instead of 3g even though i made full payment for 3g... Totally conned...!!!...
Complaint comments  Read comments [10]Complaint category Online Shopping

Freecharge.in / Accelyst Solutions — I did not receive coupon payment

 captaayush on May 16, 2016
Sir,
My email id is adarshjain9god@gmail.com
Electric bill indore
Transaction on freecharge
Fcew160514383326442,
Sat may 14 2016, 11:52:51 am
Bill ammount -2223
Transaction
9683230000
Mpwz indore,

I didnot received coupon payement elec15
Please help me
I hope so you will resolve our problem very soon
I want action soon as possible.
Tomorrow i want money back...
Complaint comments  Read comments [18]Complaint category Other

Freecharge.in / Accelyst Solutions — Bill pament nahi hu he

 bhaveshchandak on May 16, 2016
My transaction against Order ID: FCMA160512382005985 promo code mb10 cash back nahi mila or bill payment bhi nahi hu he Recharged number:9426362129
Recharged amount and date: 12-May-2016 4:15 PM rs 1387
Operator ID:16148890941205201616 mera payment mere account me se dabit ho gaya he muje mera payment mere account me vapice dila de me ne freecharge me 3-4 bar complen ki he par koi fayda nahi hua...
Complaint comments  Read comments [27]Complaint category Mobile Service Providers

Freecharge.in / Accelyst Solutions — Unable to recharge

 st annes on May 15, 2016
Hi there, Iam unable to put net pack on my Airtel phone, this is the second time Iam trying to recharge via free-charge, it worked fine on Jan 17th, however it is giving me an error message while doing the same this time.

Error:"you have entered invalid denomination please enter a valid denomination"

I double checked, however couldn't figure out the problem.Please help!...
Complaint comments  Read comments [40]Complaint category Mobile Service Providers

Freecharge.in / Accelyst Solutions — Non remittance of bescom bill

 shas9738 on May 15, 2016
Dear sir
We had paid bescom bill of rs 1005 for the month of april on 8.4.2016 thru freecharge app. When contacted by bescom they confirm that not received the bill amount. When i contacted freecharge customer care, they replied as follows
We have got this checked with the service provider and they have confirmed that this transaction has been successfully processed against the ref id frc415122423.
But so far, the transaction has not reflected in my electricity bill.
However, to avoid late payment penalty, i have paid my bill at bengaluru one center. But, due to the...
Complaint comments  Read comments [24]Complaint category Utility Services

Freecharge.in / Accelyst Solutions — Unable to do bill payment from freecharge wallet.

 shobhit409 on May 14, 2016
Hi
This is to inform you that I am unable to make bill payment through my freecharge wallet as I have tried it many times every time the status is pending which I don't know why.
I have also raised a complaint before but no solution is done for that ticket no. for that complaint is # 3730421.
I have also called to customer care but no one pick up the phone there so solve my issue as soon as possible or tell me why I am unable to make that payment.
Or transfer my freecharge wallet amount to my bank account.
Registered ID is singh.rvs.1207@gmail.com
concern...
Complaint comments  Read comments [18]Complaint category Other

Freecharge.in / Accelyst Solutions — Online recharge

 Mahesh Sondkar on May 14, 2016
Tried to recharge airtel digital tv(acc id no.3018919361) last night from an icici bank account (acc no. XXXXXXXX8249 ) using freecharge mobile app on my android phone.
My freecharge user name is Mahesh (registered email id:maheshsondkar008@gmail.com).
The amount was debited from the account but recharge wasn't successful.
Do I need to visit the bank regarding refund of my amount.
What is the estimated time required for the amount to be refunded back into my account?...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Freecharge.com — Recharge Problem - 9944144859

 Vignesh Marannan on May 13, 2016
I have done recharge on 13th may 2016 on my Account 9500615320, but amount recharge amount not succeed but Transaction amount has deducted in my SBI account.. So far no update has received from free charge, i have done this on emergency purpose but it not succeed.. Recharged Mobile No: 9944144859. reference id from freecharge account - FCVW160513382737990.....
Complaint comments  Read comments [1]Complaint category Internet Services

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