FreeCharge.in / Accelyst Solutions Customer Care
Accelyst Solutions Pvt. Ltd.
Satisfactory rating: 7%
Submit a Complaint
1168
COMPLAINTS

FreeCharge.in / Accelyst Solutions Customer Care

Accelyst Solutions Pvt. Ltd.

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Address
Vaibhav Chambers, Unit No. 2A, 2nd floor, Bandra Kurla Complex, Bandra East
Mumbai
Mumbai City District
Maharashtra
India - 400051

Customer Care Phone Numbers and Contacts

Phone:
465
393

Additional info
Submit a Complaint
Satisfactory Rating
7%
Complaints
1168
Responses
101
Resolved
53
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

FreeCharge.in / Accelyst Solutions related photos (263)

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FreeCharge.in / Accelyst Solutions Customer Care related pictures (263)

FreeCharge.in / Accelyst Solutions Complaints & Reviews

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Freecharge.in / Accelyst Solutions — Wallet balance

 Shakeel Apspdcl on May 5, 2016
i have added 250rs in my freecharge wallet..the amount has been deducted from the bank account but the wallet balance is yet the same and moreover freecharge doesnt show any failed transaction I hve sent mail to customer support but there is no response. Kindly refund the amount in my bank account or please update the wallet balance of my freecharge account..as soon as possible......
Complaint comments  Read comments [1]Complaint category Banks

Freecharge.in / Accelyst Solutions — Hack the account and do recharges

 Devarsh Bhanu on May 5, 2016
I have my account of freecharge the mb no. 8804531231 is a hacker and withdraw money and recharge his no., today me too was victim of it and lost my Rs.150 which was in my freecharge account .Due to the message of freecharge I got notice this hacker withdraw my money, according to truecaller it is aircel, bihar mb. no., even I requested to aircel bihar customer care to block and take action again this no.
Hope for justice...
Complaint comments  Read comments Complaint category Mobile Service Providers

Freecharge.in / Accelyst Solutions — Refund not received rs 299

 hardik9236 on May 5, 2016
I recharge amount rs. 299 on 25/04/2016. Was failed but amount dedect my bank account.My contact no 7666320444. i have send e mail so many time but not contact me. kindly refund my amount soon as possiable. company not answer me. always send email. tel me contact within 24 hrs. but not call me. company transaction order id fcvw 160425368767533. re ticket # 3648177...
Complaint comments  Read comments [2]Complaint category Other

Freecharge — Recharge the idea number

 kishore2008g on May 5, 2016
I recharged my mobile number with 70 rupees but the data was not credited to my number and money was deducted from my bank account.
I mailed the matter to care@freecharge.com but to my surprise they didn't even bother.
Order id:
Transaction id :fcvw160504375473719, wed may 04 2016, 10:28:13 shameful on the part of company. These people r really looting customers.
Please refund my money back asap.
Else all should sue it......
Complaint comments  Read comments Complaint category Online Shopping

Freecharge.in / Accelyst Solutions — Money deducted from bank account but wallet balance is not updated

 drmanik on May 5, 2016
Sir i have added 250rs in my freecharge wallet..the amount has been deducted from the bank account but the wallet balance is yet the same and moreover freecharge doesnt show any failed transaction I hve sent mail to customer support but there is no response. Kindly refund the amount in my bank account or please update the wallet balance of my freecharge account..as soon as possible......
Complaint comments  Read comments Complaint category Online Shopping

Freecharge.in / Accelyst Solutions — Have transferred money to the account but cannot use it

 manojveeran on May 5, 2016
I have transferred Rs.10000 on 03.05.2016 morning 10:00AM and after that i had done two recharges of Rs.500 each. After that two recharges the website giving a freezing screen. i could not recharge anymore. tried several times but did not work. later on 04.05.2016 i tried recahrging in the morning and could do two more recharges. after that the same scenario follows. i tried sending them mails but they told me it's not their fault. I requested them fo a refund but no response till now....
Complaint comments  Read comments [1]Complaint category Online Shopping

Freecharge.in / Accelyst Solutions — Recharge not done but money deducted from my bank account

 ruchi.sneha on May 4, 2016
I recharged my mobile number with 147 rupees but the data was not credited to my number and money was deducted from my bank account.
I mailed the matter to care@freecharge.com but to my surprise they didn't even bother.after sometime I got a reply that hope u r satisfied with the resolution of ur complaint.
Order id:FCVA1605033752739132
Rs.147 dated:3rd may2016, 10:58pm. Shameful on the part of company. These people r really looting customers.
Please refund my money back asap.
Else all should sue it....
Complaint comments  Read comments [1]Complaint category Utility Services

Freecharge.in / Accelyst Solutions — Neither refunded nor recharged

 Salman.... on May 4, 2016
I had recharged my mobile no. Of rs.155 using freecharge app on dt.30/04/2016 12:40pm and the amount for the same has been deducted from my bank account. But i had not received recharge yet. I had also communicated with freecharge customer care via email for the same on the same day. They replied me to wait 1-2 days and within 24 hrs they will update my status. I again mailed them on 03/04/2016 for the same but now they are relying me. Now today is 04/05/2016 and i had neither received recharge nor refund. So i request you to plz look in the matter as soon as possible. Though this is small amount...
Complaint comments  Read comments Complaint category Other

Freecharge.in — Amount debited but recharge failed.

 Shafiq143 on May 4, 2016
I recharged my mobile 9629899563 on 03rd may 2016 for rs 50 with order id fcvw160503374906984 that was failed from the operator side.Amount has debited in my kvb account. Recharge succesfull message also shown in kvb menu on to. But the recharge not done so far. So i contacted freecharge for my money to revert back but they are not responding to my mails. My email-shafeeqahmed2003@gmail.com...
Complaint comments  Read comments Complaint category Other

Freecharge — Cyber fraud

 Sonia_007 on May 3, 2016
1. Ondate I made a consumer complaint on www.consumercomplaints.in regarding refund of Rs 1950/- for which I had not taken treatment from mydentist, clinic, shop no 1, sector 3, at sanpada, navi Mumbai 400703, vide enclosed complaint dt 29.04-2016.

2. After filling this complaint today, within 20-25 minutes I got call from Mob no 91-7281977287 ( ( mob Reg., Bihar India ) that he is from mydentist office at Bandra, Mumbai and since I had filled the complaint for refund, he want to process for refund and to conform that money is paid from my ATM card. He had asked my SBI ATM card no,...
Complaint comments  Read comments Complaint category Unsolicited Phone Calls

Freecharge.in / Accelyst Solutions — I am not satisfied with freecharge

 vishnu sajison on May 3, 2016
My name is vishnu sajison.
I have an account in freecharge and I am a regular customer of freecharge.
I made many recharges. I think I made total amount Rs 1300/- for recharging many times..
I refer this freecharge app for many of my friends..( hariprasad, rajat, siva)
I use my own promocode for their account but it may not work..and I dont get any cashback also...
Freecharge is very cheating app..i am not satisfied with freecharge and Paytm is very better than freecharge......
Complaint comments  Read comments Complaint category Business & Finances

Freecharge.in / Accelyst Solutions — Not refund my balance amunt is 1000

 rg4501 on May 2, 2016
I recharge my mobile from my fc account my id is rg4501@gmail.com
Amount is 1000 for number recharge but recharge is not possible some reason
So the recharge failed but deduct my oxigen wallet amount is 1000 but not show the amount fc account and not show oxigen wallet.
Kindly handle it what to do for amount refund in my fc account.
Please refund my balance asap

My order id is - fcvw160430372470436
Kindly handle it and call me asap
Below all detail kinldy check it.....
Complaint comments  Read comments [1]Complaint category Telecommunications

Freecharge — Balance deducted despite transaction not being done

 SiaK on Apr 30, 2016
I had balance of rs.1069 in my freecharge account as i had returned some items in the past purchased from snapdeal.
So, since i had balance in my freecharge account so i thought of recharging my no. 9958657196 on 3rd april, 2016 but somehow the transaction couldn't be completed cause of some network issue. As soon as i checked again my balance was deducted but recharge was not made.

So, i saw my balance and then the transaction history but there was no reflection. Then i immediately wrote a mail to the customer care at that very point of time stating the issue i.E on3rd april,...
Complaint comments  Read comments Complaint category Unauthorized charges

Freecharge.in — Account deactivation

 radheydeena on Apr 30, 2016
Big fraud scam by freecharge
Friends,
We have found a big fraud by freecharge team. Now in these days they are offering some cashback on adding money. This is my humble request to all of you that please stop using freecharge and their wallet. They are totally fraud.
I have created at least 10 id’s for all my family members. And there are about 4000 rs. In their wallet but freecharge team has disabled all these user id’s and saying that this is due to their internal policy. Now they are not ready to reactivate these accounts. But only for formality purpose they are asking...
Complaint comments  Read comments [1]Complaint category Other

Freecharge.in / Accelyst Solutions — Amount transfer to Free charge Wallet is not reflecting

 Mihir Popat on Apr 29, 2016
I initiated the transfer of Rs 1827 /- from axis bank account to the freecharge account.
After I did the confirmation payment in Axis bank amount got withdraw from my account and the web page didn't return to freecharge account and page failed.

I contact the axis bank and they confirm me that the payment is successful and Axis bank mentioned that Payment Reference # CCADD1NOT158.

Even I reach out to CCAVENUE through which the payment is routed and
they too confirmed and below is the reply from them.

On the basis of information provided...
Complaint comments  Read comments Complaint category Other

Freecharge — My 3 electricity bill not done last 6 days payment deducated

 smartkuldeep on May 3, 2016
Sir mene 24 april ko freecharge se 3 electricity bill kiye the us time bill succucs dikha rha tha pr wo tino bill emitra pr check kiye to bhre nhi the uske baad freecharge ne bill paymant back nhi ki tino billon ki jankari yaha di h
plzz sir meri paymant vapis dilwaye


JDVVNL 310231016982
Rs.307
Order ID : FCEW160424368463149 Date : 24-Apr-2016

JDVVNL 310231022996
Rs.135
Order ID : FCEW160424368466149 Date : 24-Apr-2016

JDVVNL 310231022071

Rs.684
Order ID : FCEA160424368199528 Date : 24-Apr-2016...
Complaint comments  Read comments Complaint category Business & Finances

Freecharge.in / Accelyst Solutions Pvt. Ltd. — Amount deduction towards internet data activation

 Mahesh s Hugar on Apr 29, 2016
I had reachrged 1 gb internet pack towords this 9845099181 on 29th april 2016 at 14:32 o clock. But the problem is tha amount had been deducted from my bank account but the data pack didnt activated. Details of the transaction is mentioned below.

Order id : fcvw160429371936774
Phone number9845099181
Bsnl, karnataka

Rs. 155
Recharged on desktop website

Order id : fcvw160429371936774
Your payment for this transaction succeeded...
Complaint comments  Read comments Complaint category Mobile Service Providers

Freecharge.in — My cashback is not credited after 30 minutes transaction ID FCVA160429371950481

 vivek4239 on Apr 29, 2016
I have recharged with rs.98/- (9467026329) through freecharge and apply promocode given by wechat "wechttmb6vr81" of 25% cashback with transaction id fcva160429371950481. But after 30 minutes the recharge done and the cashback is still pending .And my a/c balance is debited also from my bank a/c.

My phone no. Is --9034695526

My email id is :- aggarwalvivek755@gmail.com...
Complaint comments  Read comments Complaint category Telecommunications

Freecharge.in / Accelyst Solutions — Amount deducted from account but metrocard not get recharged [Resolved]

 Vishwajit_Kadam on Apr 28, 2016
I did the recharge of Mumbai metro card through https://www.freecharge.in web sites. Amount get deducted from my account but card not get recharged. Find below details of order.
Order Id: FCZW160424368401556
Recharge date: 2016-04-24
Card Number: 0000127420

I have contacted to 91-22-40363031 customer care no. But they have not pick up the phone....
Complaint comments  Read comments [1]Complaint category Other

Freecharge.in — About security on freecharge.com

 Sachin Magar on Apr 28, 2016
Dear sir,

I would you like to inform that yesterday morning 9.51:44 am mobile number is 8699445441 i am not used & i was not recharge rs.80 on my freecharge wallet account but unknown hacker used my freecharge wallet another ip address used my account but i have not share my freechartge wallet used id & password so how is possible ..
I had already sent 3 times mails on care@freechare.In, care@freecharge.com but did not positive response me & and not refund my wallet rs. Inr.80 ammount.. I am maharashtra user & used punjab circle mobile number but freecharge mobile recharge...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

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