Ibibo Group / Goibibo Complaints & Reviews

I have try to book train ticket from goibibo payment done by mobikwik wallet, amount debited from my wallet ticket not booked some webpage error occurred after amount debited. Tried somany ways to approach goibibo helpdesk but there no option to approach goibibo neither calls and emails my number [protected]...

Hi,
I stayed at Hotel Shreenithi, Madurai using goibibo booking. I have given my GST details in the app as well as to hotel team.
They committed me to share the GST bill via whatsapp/email.
Right now hotel refuses to give the gst bill since the payment done to goibibo.
Goibibo team also not responding for my request for the bill.
There is no customer care contact point available in goibibo for further escalation.br...

I had booked onward and return flight tickets (PNR MRK9PX)from Pune to Chennai for my daughter, through Goibibo.com online portal on 9th Dec 2021. Travel date was 8th Jan 2022 from Pune to Chennai and return was on 16th Jan 2022. The online portal clearly advertises, that 100% refund would be provided if the traveler is tested COVID positive upto 12 hours prior to travel. Based on RT-PCR tests done on 6th Jan 2022 and report received on 7th...

Hi had booked flight for 30thJan2022 from goibibo website PNR: JB2FQ. on 25th Jan2022. On payment page after payment it was not showing success and I did payment trice. After that I called customer care executive and informed about refund of two payments, he informed within 48 hours payment will be refunded which did not happen. I had asked for email address where I can send details, the email address he provided only used for auto responder...

My flight was cancelled by Airline, Then what is my mistake, if Airline given confirmation for Full amount refund then why Should I Pay 1100 from my total amount.

My total amount refund required.. screenshot attached....

My flight was cancelled by airline but still i have not received full amount. From, goibibo I have received only 980 as refund amount.

Flight PNR - MYWW8M
Flight - JRG - BLR
Name - Md Zishan Ghani
Mob[protected]...

Dear Sir/ Ma'am,

1. It is intimated that I had booked two flights on PNR MTJPNL for Mr. Kartik Panwar (BLR- DEL on 14 Jan 2022 and DEL-BLR on 19 Jan which was later on rescheduled by me for 23 Jan 2022). The traveller availed the flight from BLR to DEL on 14 Jan but the airline rescheduled the flight for 23 Jan 2022 and provided an alternate flight which was not meeting travel requirements, so the airline cancelled the ticket...

Ibibo Group / Goibibo — Flight cancelled by Airlines but didnt get refund back yet

Date when the complaint was raised -- Dec 17, 2021, We had raised the concern but haven't got any revert yet

Dear Team,
We have sent email to your team regarding the refund on 9th November 2021 but till date no reply.

Ticket was booked through Goibibo. Below are the details.
The flight has been cancelled...

Goibibo promises to give 100% refund if traveller gets covid within 14 days of travel. I submitted my reports on time and i raised cancellation request and refund request but the team is not processing the same and not giving refund...

As you see airline initiated refund on 12th jan but still not get refund from ibibibo and also no customer care support provide to me there is no any option to talk with them on phone do some quick action on this...

Airline refunded my money to goibibo group but goibibo not refund my money back. I have proof of these things do some big action to this fraud company...

I booked a flight of indigo airlines( Del to Nag) from goibibo app, the flight got cancelled on the day of departure and no other arrangements were made. The total amount I paid was 3273. I requested a refund for flight cancellation as the flight was cancelled by the airlines due to operational issues. The refund amount I received is rs 109. Even though it was the airline who cancelled the flight....

I booked 2 rooms in a Hotel in Shimla from 23rd Jan 2022 to 24th Jan 2022. I reached there in the evening and the Hotel Manager (Torrentium Lodge) asked he is not having any room available as the already residing customers continued their trip. I called Goibibo Customer Support and one of their executives told us that he will talk to the Hotel Manager and will let us know and this took him nearly 2 hours. And after two hours he told us that...

Please find attached herewith screen shot of the canceled flight Refund of Rs. 3088, Message from Goibibo. As per Goibibo confirmation, the refund processed on 24 December and will be reflected after 11 Jan 2022.As of today (Monday, 24th Jan 2022) No refund has been credited to my bank account with SBI. As confirmed by bank, RRN No.[protected] digit) does not exist in the system....

Dear Sir / Madam,

I am writing to you to raise an issue about: Bus Services

The issue that I have experienced was: PNR - TS[protected]CKAG/11773/2

Bus booking - from Mount Abu to Ahmedabad.

DOJ - 16/01/2022

Kanak Travels

Bus was cancelled by traveler due to lockdown. However App is still showing as journey completed. Kindly arrange for full refundbr...

Hi i have booked hotel for which money has been deducted from UPI app. But booking was not done. Please initiate the refund process.my upi ref number is attached in the image section...

The ticket was canceled well in advance during December 2021. As per mail received, from ibibo, the refund foe ₹3088 is processed and refund awaited since 11 January 2022.
Ibibo has given wrong RRN number(11 digit).
But RRN number is 12 digit as per SBI ....

I have been trying to get into contact with the people but their cell service is just the worst.they are moving us around in circles and just keeping us on hold.I want to upgrade my flight to a student baggage allowance and discount .Goibio is always on the front when they want sales but they aren't helping the customers at all....

I have booked zero date change fee flight, when I tried to change date it is showing 2500 fare increased when actual fare is lesser or same in the goibibo site, this is a fraud to take money from customer without any reason, flight fare same or lesser, zero date change fee then why they are charging on what basis this fraud is done to take money from customer which is very unethical....

There is a full refund for tickets when we are unable to travel if we are tested positive. Myself and my elder child tested positive and I had raised a refund request. But, they processed it as a normal cancellation and refunded less than 3% of the total booking amount.

I was able to reach the customer care only once and he said they did not receive the test reports and asked me to mail them. I did. But after that, I am not...