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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated Apr 21, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 242

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X
Xhivi
from Delhi, Delhi
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Stoppage making train late

Address:110001

I m traveling in 04404 baaruni special train. It's non stop till moradabad bit i found that it is stopping on every station. And making the travel time longer. Please put your eye on it. I m single lady traveling alone need to reach home on time by 10.30pm. Still the train is not started please have a look n find out the delay for the train. It's special train not a passenger train....
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Y
Yasodhara Rao
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Quality of food

Address:Krishna, Andhra Pradesh

Yesterday[protected], the food that was being served on vijayawada plat form was very unhygienic. Packaged food which i bought (Chapathi and curry) was spoiled and the smell of food was very disgusting. I don't think people can eat such kind of food. They charged more (40 rs.) even mrp was 31 rupees.

A family in our compartment bought the same to feed their child. Due to unhygienic food, we threw that food directly into a...
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B
balraj65
from Delhi, Delhi
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E-ticketing

Address:144001
Website:irctc.co.in

Respected sir

I booked 3 seats for one of my friend and his family on 29th may 2017 pnr no. [protected] for journey date on 20th june, 2017 from new delhi to jalandhar.

The detail of travellers was as under :

Daler singh 32 male (Self) mob no. [protected]

Aryan anand 6 male (Boy)

Ratika 29 female (Wife)

The seats booked were as under c8-28, c8-29 and...
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P
Pavan narasimha rao Yenne
from Hyderabad, Telangana
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Money debited but ticket not booked

Address:Krishna, Andhra Pradesh, 521301
Website:IRCTC

Booked ticket history
Last transaction detail
Transaction id: [protected] pnr no train no./name: 17255 / ns hydrabad exp
Date of journey: 10-jul-2017 date of boarding: 10-jul-2017 class: sleeper class (Sl)
From: gudivada jn (Gdv) to: secunderabad jn (Sc) boarding: gudivada jn (Gdv)
Resv upto: secunderabad jn (Sc) quota: physically handicap (Hp) ticket type: e-ticket
Passenger details
Payment...
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H
him10
from Delhi, Delhi
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Refund not received yet

I had booked a ticket from jat to hw using irctc connect app on 8th april 2017.
Same ticket was cancelled by me on 23 may 2017 refund amount rs. 2600
As per status on irctc website refund is issued to paytmsdk but the same is not received to me yet.
I have contacted my bank and they have clearly said that they have not received any refund from irctc towards my credit card....
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M
mathurrohit875
from Pune, Maharashtra
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Load handling on irctc.co.in

Address:Jodhpur, Rajasthan, 342008
Website:www.irctc.co.in

The server which you are using is worst. Kindly upgrade the server or stop this [censored] website which can not handle the load. You people know that many users will be using the website then why didn't you used a better server. And you must have an alternate to this server problem. Many users face this and they just have one option to "wait wait and wait". I'm frustrated with your service....
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A
ananth s
from Jayamkondacholapuram, Tamil Nadu
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I haven't received your refund fare

Address:607803
Website:www.consumercomplaints.in/new_complaint

Dear sir
I have booked tickets on may 23rd for the journey from chennai central to bhopal on june 14th in andaman express i cancelled the ticket due to emergency on june 12th. Irctc send a message that you fare will be refunded within 2-3 days. Still now i haven't received my refund amount in my account.

My pnr no for 2 tickets
[protected]
[protected]...
+2 photos
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N
Neeraj saxena8903
from Aligarh, Uttar Pradesh
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Ticket booking

Address:Meerut, Uttar Pradesh, 250001

I had booked railway ticket from website irctc.co.in from my login id neerapran from kathgodam to hapur for date 30th july2017 on 13-06-17 for ranikhet express whose amount was deducted from my pnb account. Although i had booked two tickets for to & fro journey one ticket was booked but another one with below given id was not shown in my ticket booking history.

Transaction id : irctc/div/[protected]/[protected]
br...
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S
saurabh1329
from Mohali, Punjab
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To refund my ticket cancellation amount

Address:Allahabad, Uttar Pradesh, 211003
Website:www.irctc.co.in

Dear sir,
I wish to inform you that my 1) pnr number: [protected] shankergarh to anand vihar on date 5/6/17, train name is rewa express had been cancelled (Transaction id - [protected]) which amount have to refund rs.1530 according your message & email but still i did not get it and
2) pnr number: [protected] coi to sbc on date 31/5/16, train name is sanghamitra express had been cancelled (Transaction id - [protected])...
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S
sharmavivek
from Nagram, Uttar Pradesh
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Refund amount regarding

Address:282007
Website:IRCT

We have try to reservation three times but both time transaction sucess but reservation not done and not successful and still amount not refunded so please do the needful.
Transaction date-19/06/2017
1-transaction id no-inb/[protected]/pay tm mobile solutions pvt
Amount-781.5
2-transaction id no-inb/[protected]/pay tm mobile solutions pvt
Amount-781.5
3-transaction id-inb/[protected]/indian railway corporationbr...
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L
Lard Saab
from Hisar, Haryana
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Regarding payment deduction

Address:143001
Website:Www.irctc.co.in

Hello sir, today i was booking a ticket of date 05 august 2017 of train no 13049 from mb to jrc.
At payment process i was donig payment process using mvisa scan&pay option.
By due to screen time out my payment deducted but not shown at irctc website.

Since this amount is deducted and saved into ur accound. Kindly reverse it into my account.
The amount is 1417

Regards
Vishal lardbr...
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D
Deepanew
from Bhubaneshwar, Odisha
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Security and service in trains

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301

My name is deepmala and today night i was travelling from fatehpur to ghaziabad by rewa express (Train no 12427) and i was s11-33 coach and seat number and i lost my cell phone in tundala junction railway station... I told to grp man in station he denied to help me, he said mai kya karu... Also i tried to tell the grp persons in train but all the police members denied to help me... May i know how can we feel or be secure...

I...
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S
Saddi Lakhan
from Mumbai, Maharashtra
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Pnr not generated

Website:www.irctc.co.in

I have booked ticket in 12013/ amritsar shtbdi with transaction id :[protected] with date of journey : 17-jul-2017 from ndls to pgw in class: cc in general quota with e-ticket.
But pnr hasn't been generated yet.
I request irctc to resolve my issue as soon as possible as i have to be confirmed my booking.
Money has already been deducted from my canara bank account....
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S
somesh dhat
from Delhi, Delhi
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Irctc ticket booked but pnr is not generated

Website:www.consumercomplaints.in

I booked the tickets money paid and it returned to irctc site.. I checked in "last pending transaction history" it is showing "payment requested" when i click on transaction id, it is showing booked, but no pnr no. Please find following details: transaction id :transaction id: [protected] pnr no train no./name: 22944 / ind pune expres
Date of journey: 20-jun-2017 date of boarding: 20-jun-2017 class: sleeper class (Sl)
From:...
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A
abeltvl
from Bidar, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Money debited without ticket

Website:[email protected]

I had tried to book a train from ludhiana to new delhi on the 16th of june at 10:06 am using takal in malwa express (12920) on the 17th of june, the money was debited from my account through paytm website and was redirected to a blank page without confirmation, i was unable to reach either irctc or paytm regarding, i request to resolve the issue at the earliest.
Abel abbu varghese
Irctc user id - abeltvl
Email - [protected]@gmail.combr...
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Website:www.irctc.co.in

I booked a ticked from h nizamudding to secundrabad sc on 26/05/2017 using irctc website has trasaction id: [protected], and i paid the 6701.50 inr using the upi facility available on irctc webside (Irctc@axisbank) with my icici vpa: er. Prashant. [protected]@icici. The ticket is attached with mail.

Icici bank reference id: upi/[protected]/irctc@axisbank

On next day, i cancel both tickets one by one (Total 2...
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Address:Gaya, Bihar
Website:irctc.co.in

Dear sir/madam,

I have received your poor response advising no refund due to the suvidha train and we should cancel the tickets 6 hours before the train departure (Pnr number [protected]).

I am very surprised and disappointed to get the automated response where it seems like the decision has been made by a machine and not by a person regarding the request for a refund.

It’s very clear under the...
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S
Sk4403361
from Dalhousie, Himachal Pradesh
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About tatkal cancellation system

Address:174101
Website:Indian consumer complaint

To irctc
I had booked my tatkal waitinglist ticket on[protected] from ambala cant to chhapra jn in ask kir express (15708) with pnr no [protected]. For[protected] with
Transaction id [protected]
But today as[protected] my ticket is not confirmed and shows wl/32
So due to this reason i miss the train but my ticket is not cancelled or my money is not refunded
Please check the problem and solve it quicklybr...
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N
Niket Pipaliya
from Ahmedabad, Gujarat
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Refund didn't get

Address:Bhavnagar, Gujarat, 364002

Dear sir,
I have cancelled my booking but i don't get any refund. I m giving details which i get message.
Pnr [protected] ticket cancelled, amt 1690 will be refunded in your a/c with in 3-4 days. Please check your account/instrument from which this tkt was booked.
Pnr [protected] ticket cancelled, amt 1440 will be refunded in your a/c with in 3-4 days. Please check your account/instrument from which this tkt was booked....
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I
iyappan ck
from Chennai, Tamil Nadu
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Refund my amount 920 rs

Address:627004
Website:irctc.co.in

Hi team,
Good afternoon

User id : pulsariyap

I have booked a ticket for tirunelveli to mumbai thorugh irctc app, but after deduction amount i am not receive the ticket form (Because payment failed reason) but u receive the amount so checking for request and quickly that amount return the bank and showing payment failed.. Kindly reverse my amount as soon as possible.

For your reference...
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