Claimed

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

1
Last updated Apr 21, 2024
Complaints 10797
Resolved
1834
Unresolved
8963
Quick Links
Statistics
Share
Contacts

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Having problems with Indian Railway Catering & Tourism Corporation [IRCTC]?

File a complaint and get it resolved by Indian Railway Catering & Tourism Corporation [IRCTC] customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 246

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
Sridharroc
from Ahmedabad, Gujarat
Report
Copy

Money deducted from bank

Address:394210
Website:irctc.co.in

Sir,
I am thati sridhar, today morning when i was doing tatkal ticket booking from my laptop, that time the ticket not booked but money deducted from my bank account. Some amount of rs.721.50 money deducted from bank. But i am asking one thing to you that if ticket either booked or waiting listed then ok to deduct money but without ticket booking how to you deduct money.

My details mentioned below please look on the...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
Mugdha Arora
from Visnagar, Gujarat
Report
Copy

TTE took unauthorized charges

Website:irctc.co.in

Pnr no. [protected]
Train number: 22413
Train name: nzm rajdhani
Doj: june 4, 2017
Class: 3a
Quota: general
From: mao
To: bsr
Birth: 55, 63
Tte name: arvind

I had my ticket up till mumbai (Bsr) but i wanted to extend it to the next station surat (St). I asked the tte for the same. His name was arvind. He asked me to wait till mumbai. On bsr station, he told me the...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
R
rohit pachori
from Bengaluru, Karnataka
Report
Copy

Automatically deduction of money from my personal bank

Address:560072

Why irctc is deducting money from my personal bank account without any information or noticing me... It is illigal... It mean irctc save the details of credit cards and debit card... I had booked ticket and next day 07/06/17. I have checked my bank account they have autometically cut amount... My contact no. Is [protected].. I have attached pic of deduction amount.....
+3 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Amitabh Chakraborty
from Kolkata, West Bengal
Report
Copy

Coach condition e-1 class by ac superfast exp.

Me & my family travelling from howrah to digha on 7th june2017 vide pnr no. [protected] in executive class (1a)

Most unfortunate that e-1 coach condition is very poor & very old coach. Floor is very dirty as well as wash room & unhygienic. Also foods are kept unhygienic place with dust & dirt.

More over me & my family will come from digha to howrah on 9th june2017 vide pnr no. [protected] in executive class (1a)br...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
A
Aslan Azarudeen
from Hosur, Tamil Nadu
Report
Copy

Amount debited.. But no ticket booked.. Want my money back

Address:Madurai, Tamil Nadu, 625107
Website:IRCTC

I tried to book tatkal tickets for 2 persons through irctc app from madurai to chennai in podhigai express on 7/6/2017. The booking process was going on and after payment was being made, it showed session logged out.. When i logged in again, no tickets were booked.. What is this #? How come irctc can steal our money like this.. I need my money back.. Refund me into my account, which was used for payment.. Really worst service from irctc...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
B
Bhajia
from Mumbai, Maharashtra
Report
Copy

Amount deduction

Address:Jaipur, Rajasthan, 302039
Website:Irctc

On 04/06/2017 i try to book premium tatkal of 2nd ac in jaipur mumbai super fast but my amount deducted from account and ticket was not booked it shows that all tickets booked so i need my rs4120 refund i try to call customer care and i mail also but from their no response. A purchase worth rs4123.63 on pos [protected] at irctc txn#[protected].
Contact no [protected]...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
N
Nchnarayanachary
from Ongole, Andhra Pradesh
Report
Copy

Non refund of money

Website:irctc

I booked a ticket from secunderabad to sullurpet on 06/06/2017 for charminar express. Date of journey is 19/06/2017. The amount of rs 1200 deducted from my sbi/sullurpet account bearing number [protected]. Please refund the amount of rs/-1200 for which no ticket is booked to the above said sbi account. The payment is done but icouldnot get the money. My name is nch. Narayanachary...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
Muthuveerappan Rajasekaran
from Hosur, Tamil Nadu
Report
Copy

This is further to my complaint irctc complaint status update (Id 1591476)

Address:560037
Website:IRCTC

I wish to inform you that i have lodged the above complaint. Forwhich i received a phone call to my mobile phone from irctc customer care dept, one mr. Sunil bhakshi spoken, he asked my indian bank debit card number for refund of my debited amount rs.350/- to my bank account and will credit within 5minutes. Is it mandatory to ask my debit card numbe...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
R
ravi_2212
from Lucknow, Uttar Pradesh
Report
Copy

Nothing to receive refund on cancelled ticket

Sir,
I book my train ticket by paytm on 09.05.2017 the order id is [protected] and pnr no. Is [protected], and on 12.05.2017 in half hour of chart prepared i have file tdr request and 18.05.2017 i received this email subject is edr refund confirmation.

Dear customer,

We wish to inform you that, with reference to refund against pnr number [protected] an amount of rs. "305" has been received from concerned...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
rajesh pasham
from Bengaluru, Karnataka
Report
Copy

I am complaining about refund of ticket cancellation

Address:560024
Website:www.irctc.co.in

Hi

I have canceled my tickets booked through irctc online portal of pnr number [protected] on 23rd april 2017. I have to get rs 6840 as refund against my canceled tickets. I got a confirmation mail regarding this from irctc as well. But money was not refunded to my account. Since then i was trying to contact irctc customer care on[protected] but i always failed to reach them. I was also send a mail to [protected]@irctc.co.in. Instead...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
adity42
from Mumbai, Maharashtra
Report
Copy

Amount charged but given no seat in tatkal

Address:Gurgaon, Haryana, 122001
Website:irctc

I have booked my ticket from new delhi station to koderma station in bhubaneshawar rajhdhani but message shown transaction dropped and amount charged of rs 7350 but have given no seats at any condition it takes too long time about 5 minutes of loading while booking ticket in tatkaal what is this... And after it irctc say transaction dropped it gives money back in 8 days what is this......
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
M
Muthuveerappan Rajasekaran
from Hosur, Tamil Nadu
Report
Copy

Amount paid through indian bank debit card for e. Ticket booking but e, ticket not received

Address:560037
Website:IRCTC

Irctc transaction id no.[protected] irctc received amount rs.350-00 through my indian bank debit card transaction id no.330003 on 06/06/2017 at 11:09:01 hours, for my booking e. Ticket from chennai central to krishnarajapuram for train no.12609/bangalore express. Date of journey 28 jun2017 class - chair car (Cc). After making my above payment irctc has notprovided my ticket booking details in the screen to enable me to take the printout...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
R
Rishu_pdt
from Samastipur, Bihar
Report
Copy

TDR cancel ticket amount not refund

Address:Munger, Bihar, 811202
Website:irctc

Sir maine 3 may 2017 ko tdr file kiya tha jiska reg. No.[protected] hai. Ka amount abhi tak mujhe refund nahi kiya gaya hai. Meri train 3 may 2017 ko varanasi se jamalpur ke liye thi par train 6 ghante late hone ke karan maine tdr file kiya. Train no. 03428. Ticket booking date 15 apr 2017. Cancellation id [protected]. Pnr no. [protected]. Transaction id. [protected]....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
from Rajmahal, West Bengal
Report
Copy

Not refunding of cancelled ticket fare

Address:713150
Website:CONSUMER COMPLAINTS

Booked ticket's trancsaction id:[protected], pnr:[protected], date:18.05.2017, from howrah to tvc, cancelled id:[protected], date:22.05.2017, amount:rs.2340. The fund has not been credited in my dena bank account. The refund history is showing the fund has been refunded to kmb, however i have no accout in kmb. It is being too late to credit, so i am facing problem for that fund....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Abhinav1111
from Delhi, Delhi
Report
Copy

Discrepancies in booking of railway tickets.

Address:New Delhi, Delhi, 110058
Website:www.irctc.co.in

Despite my opting for lower and middle berth in the same coach or otherwise do not confirm, the booking was done in two different coaches and also in both the lower berths. Due to which i have to cancel the tickets and wasted my 400 rupees. And after that again i booked tickets for two coaches one for lower berth (For senior citizen) and one for middle berth they again booked different seats one is middle and one is upper. How shameful it...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
B
byasdeb
from Kolkata, West Bengal
Report
Copy

Complaint against, nasty spoiled meal served by IRCTC

Railway PNR no.[protected] of Train 12246 dtd. 01.06.2017. We alongwith many a passengers of other PNR boarded in the train from Yashbantpur. The meals supplied by the IRCTC was a nasty, spoiled causing food poison us. Not only that the schedule of the meal was also changed. Pl take necessary action from all corners against the service of IRCTC at once. Prime Minister may ale be requested to inquire into the matter.-- Byasdeb Datta, 2/45,...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
dinesh8181
Report
Copy

Cancellation charge

Address:Valsad, Gujarat, 396001

Dear Team,

I have booked 5 chair car tickets and after i cancelled the tickets i have charged 190 rs per ticket but actual cancellation charge in chair car is 90 then why charge me 190 plz do the needful.
I have facing issue about cancellation charge as per rule 90rs but charged me 190 rs per ticket so please check it.
Cancellation id - [protected]
PNR Number- [protected]

Thanks & Regards,...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
shrey1009
from Delhi, Delhi
Report
Copy

RAC seat with male and no TT

Address:New Delhi, Delhi, 110092

I was travelling from kota to delhi on 04/06/17 train no-09809 ticket was rac they alloted seat with a male. Bcoz of that i was not able to sleep in my entire journey whole night i was waiting for tc but he din't came bcoz of this i am facing health issue. Kindly take action against irctc otherwise i will seu indian railway. And refund me the amount so i can take my treatment.

Pnr no-[protected]...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
nishup
from Raipur, Chhattisgarh
Report
Copy

Tdr train by 3 :35 hours

Address:Bhopal, Madhya Pradesh, 462010
Website:Tdr enterd but mony no Refund.. Train late by 3 : 35 hours

Transaction details:
Transaction id:- [protected]
Pnr :- [protected]
Train no. :- 12409
Bpl to nzm
Date :- 1/06/2017
Train late by 3 hours 35 min.
Tdr enterd date :- 01/06/2017
But mony not refund...
Plz refund mony......
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:New Delhi, Delhi, 110001
Website:www.irctc.co.in/eticketing/loginHome.jsf

Booking transaction id - [protected]

Name : aritra dutta
From : howrah (Hwh)
To : chhatrapati shivaji terminus, mumbai (Cstm)
Date of journey : 01/10/2017
Train no : 12860 - gitanjali express

Issue : money of 1956.50 including service tax was deducted from my sbi bank account but the ticket was not booked and the transaction status was failed. The money was deposited to upi (Powered...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy