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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated Apr 21, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
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Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
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+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 174

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S
sweta1291
from Aligarh, Uttar Pradesh
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refunding amount

My pnr number is [protected] and the train has cancelled so refund the whole amount in my sourcing bank account as soon as it can. Dont keep it in PAYTMAG for weeks. Transfer the refund amount within a week from the cancellation date. Transaction date is 19th Jan 2018 and My amount has still not transferred to my sourcing SBI bank account. Transfer it immediately as per rule its 6 days from the transaction date. Its the 2nd time I am complaining...
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B
brahmadayal singh
from Kolkata, West Bengal
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correction of my email address

I have typed my email address as [protected]@gmail.com instead of vics. [protected]@gmail.com and as result unable to receive the otp no being sent by you for registration... My user name is rexy_1191... Please do the needful in this matter...
I am very eager to use your services and will try to remain in touch with you...
I tried several times but could not got registered due to wrongly typed email address... Please solve this problem...
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M
Mohitdd05
from Tadepallegudem, Andhra Pradesh
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money has been debited but there was no confirmation of ticket

My money has been debited even then i didn't recieve the ticket...i have tried to contact many times but no response came from the company customer caare...the service is very very poor.they don't pick up the calls...And though after so many tries i can't get anything...not evn a penny..please respond to my greivance and get me my refund as quickly as possible...
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S
Saranraj1990
from Coimbatore, Tamil Nadu
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irctc refund

On 11 Jan 2018 I have made a irctc booking through zaakpay pg
After successfully settling the payment the booking of seat has been dropped and till now the refund has not been taken place.
Transaction id: [protected]
Transaction amount: 440.00

Please do the needful for refund of amount.

The transaction was made against irctc tatkal booking and the seat was not booked due to non availability...
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V
Vadlamudi Nagaraju
from Hyderabad, Telangana
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tdr status : cr repudiate cancellation id: 100000206502985

Hi,

I have booked a ticket from jolarpettai to tenali for 22nd december.
The train got delayed by more than 3hours and we did not traveled. I have filed tdr on the same day,
The status of that is showing as cr repudiate and reason is as per chart, passenger has travelled.
But we haven't travelled how come you give the false. The details are below,

Train no./name: 08568/qln vskp exp br...
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N
nikhilgupta7
from Mumbai, Maharashtra
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irctc tourism bharat darshan train cancellation (nzbd211)

This is with reference to cancellation of train.
I was not inform about the cancellation and also i booked tickets till the boarding station.
I would like to lodge a complaint of the same, for the cancellation of train without notice as i have to bear all the cancellation charges i made to get to that train.

No calls or e-mail were sent about the cancellation of train.
Is this the way, irctc tourism treats...
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N
Nikhil_5harma
from Hyderabad, Telangana
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tdr showing cr repudiate

Dear sir/madam,

I had booked a ticket with indian railway on 1st jan 2018 from ndls (New delhi) to cnb (Kanpur central). I had filed a tdr on the same day as the train got late by more than 3 hours. I recently looked at the status of my tdr and it shows cr repudiate (Which means refund denied) and the reason they listed is invalid time stamp:delay.

As per the rule the total amount should be refunded if the train...
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D
Damodar Patra
from Nattam, Tamil Nadu
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irctc payment not refunded in irctc

Address:Chennai, Tamil Nadu
Website:Indian consumer complaints .

Transaction ID:[protected]
Transaction date:4/1/2018
Ticket Type: Cancelled
Bank:PAYUMPP
Refund status:Refunded
Refund Date:4/1/2018,
I have used my Citibank account, so please kindly send me to Citibank account. I have already cancelled my ticket on[protected], time 10.04 am, but still I didn't received my amount, in IRCTC is showing as amount is refunded under bank (payumpp ), so please kindly...
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G
G.Malini
from Bemetara, Chhattisgarh
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refund for the cancelled ticket

Address:490006

Sir,

I have not received the refund money for the following cancellation.

Pnr: [protected]

Cancellation id : [protected]

Transaction id : [protected]

The cancellation was done on 6th jan, 2018 and the refund money is not credited yet.

In my account page, it is mentioned that rs.535 is sent to bank; but sent date is kept blank. The money is not...
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G
G.Malini
from Bemetara, Chhattisgarh
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refund for the cancelled ticket

Address:Durg, Chhattisgarh, 490006

Sir,

I have not received the refund money for the following cancellation.

Pnr: [protected]

Cancellation id : [protected]

Transaction id : [protected]

The cancellation was done on 22nd dec, 2017 and the refund money is not credited yet.

In my account page, it is mentioned that rs.1455 is sent to bank; but sent date is kept blank. The money is...
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R
R.C.Mohan
from Bemetara, Chhattisgarh
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refund for the cancelled ticket

Address:490006

Sir,

I have not received the refund money for the following cancellation.

Pnr: [protected]

Cancellation id : [protected]

Transaction id : [protected]

The cancellation was done on 22nd dec, 2017 and the refund money is not credited yet.

In my account page it was mentioned that an amount ofrs.2795 is sent to bank; but the sent date is kept as blank....
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W
wen
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food damage

Address:Hyderabad, Andhra Pradesh, 500064

Hello

my PNR # [protected], I booked 2AC for two adults and an infant, I was travelling from Jabalpur to Secundrabad, on 27th December 2017. during the journey I kept my luggage under the seat and in the night but when i opened my nag in the morning I found that the bag was ripped off and the food was eaten by rats inside the train. This was shocking for me as at least 2AC is more secured than the general dabba.
br...
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N
Namratha Mohank
from Bengaluru, Karnataka
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refund not credited

I had made a booking for 3 travellers on 25 november 2017. I requested a partial refund due to a change in personal circumstances and the message received is that the refund was credited to PAYTMAG but I have used netbanking to proceed with the transaction.
I have already emailed [protected]@irctc as well as tweeted the same to Indian railways but got no response. Moreover the credit is still not in my account.
Posting screenshot of...
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P
praveen720
from Jamshedpur, Jharkhand
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refund not credited

Address:East Singhbhum, Jharkhand, 831006

I have booked ticket from tatanagar to jaipur on 19 dec 2018. I have cancelled this ticket on 07 jan 2018. But i have not received refund amount of rs. 590 in my bank account till now.

Transaction id :- [protected]
pnr no. :- [protected]
train no. :- 08061
cancellation id :- [protected]
refund amount :- 590 inr
date of booking :- 19/12/2017
date of cancellation :- 07/01/2018...
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Address:New Delhi, Delhi, 110076
Website:irctc

Dear sir,
I am nishit dwivedi. My complain is that, when i take online tatkal ticket for next day, but ticket booked day after tomorrow, when i try to cancel it, it not cancel because of tatkal ticket,
But how it booked day after tomorrow, in respect of tomorrow
Please solve my problem and refund it
Tran. Id -[protected]
Pnr no. [protected]
Date of booking - 27.12.2017 10:09
Date of journey...
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A
Alpana Thakur
from Mumbai, Maharashtra
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refund of cancelled tickets

I am currently facing the problem of not getting my refund on cancellation on my tickets. From the irctc website i had booked tickets of rs. 8500 on 6th january 2018 than due to some reason i cancelled it after 5 min on the same day i. E. 6th january 2018.
But still after 10 days i have not got my refund amount... Its showing cancelled tickets but still payment is not received.
Please do the needful...
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suneel731
from Jodhpur, Rajasthan
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

regarding refund

I was trying to book tickets on irctc through sbi credit card on 9th of January 18 but tickets didn't booked. Amont deducted from the sbi credit card. Irctc website is showing amount 2750 rupees refunded to the bank name Payumpp on 9th of January 18. But the amount 2750 rupees not received till now.
Transaction id-[protected]
Transaction date-09th
Refund id - [protected]
Refunded amount - 2750 rupeesbr...
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Recently 4 tickets have been cancelled from my account on IRCTC website.
Out of which all have the refund status stated as REFUNDED. But seen in my bank account only 2 tickets out of 4 are refunded with amount credited back to my bank account.

other 2 tickets noticed the amount is not credited yet to my bank account.
This is the issue. Cancellation has been done about 10 days back so far and amount not received....
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U
Utki
from Delhi, Delhi
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I have cancelled ticket but didn't receive money

Address:122003

I have cancelled a ticket in gorakhdham express the status is showing refund issued in paytmg I don’t have any paytmg accoun I paid through debit card I haven’t received any money in my account till now it’s showing status refunded my pnr no is .[protected] please see to it and refund my money in my account and take strict action against railways .
Thanks...
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S
sachinsai85
from Mumbai, Maharashtra
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refund the transaction amount of 510 and 525 rs.

Address:Mumbai City, Maharashtra
Website:www.irctc.co.in

Dear Sir/Madam

I sachin Gawde user name of IRCTC is sach_sai was booking the tickets from thane to kudal, after completing the form details, the bank debit login page appeared & after filling debit card details the amount was deducted from my abhudhya bank (through paytm) & second time i filled the debit card details of abhudhaya bank amount was deducted from my account.

The following details of transaction are.br...
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