LivPure Complaints & Reviews

I raised request for my subscription termination mid of July and based on that request my purifier was collected on 27th July 2021. I terminated it as I was moving out of my apartment that week. I was told that the refund process takes about 5-7 days so I waited for around 5 days before I started following up . In the first week of August, they kept on telling that the return was still showing pending, to help with the issue I even shared...

I have raised request to dismantle the water purifier on february 20th 2020, as I was leaving Bangalore for my higher studies.
After calling the customer care multiple times there was no response and on 25th Feb I received a mail saying that "dismantle request has been raised and service engineer will visit the place and dismantle the product". Still no Engineer visited my place and even after multiple mails no one came to dismantle...

There is no water in the RO and if you turn it on for 15 minutes, then some sound starts to type in it.
His filter was changed 3 days ago then water was coming but after 2 days water stop coming

Therefore, you are requested to register the complaint as soon as possible and the service request should be accepted....

I have purchased a live pure a c but it's cooling its give only water I request many times for service but no response and nobody come for repair this purchased date is 28 Feb 2021 my address is pankaj Sharma h no 2959a hbc sector 3 faridabad my vendor name is jai maa electronics company and vendor both are cheater live pure is a fraud company...

Online purchase of above said ac was done by me on20.07.2021 vide invoice no 21-22/[protected] dated 20.07.2021.
Installation of same was promised free but latter told (through Shri Rishab your sales officer mob no [protected]) to pay rs 699.
AC was installed & the person came asked rs 1700/- so I informed Shri Rishab that excess demand is made by instalation team . After lot of phone calls by me to settle the dispute Shri Rishab...

For last 3 weeks I’m following up with customer care regarding wrong equipment delivered and installed. No response or calls or emails. If I call they are always giving same answer of 24-48 hours it will be resolved but no action.

Connection number [protected]

Aravindh
[protected]...

No engineer visited till now and my previous complaint JS [protected] cancelled without any notice and no one has come to fix the issue. I paid for ACMC in DEC 2020 and it was not activated till yesterday. I haven't seen such a worst service support. Engineer Pamila Rajender (pH no. [protected]) is least bothered to attend my complaint no matter how many times I followed up with him. I have been looking for further escalation process over...

I am trying to get service from last one week. I have be calling their customer care number and email ID and all that but still there is no response from Team. RO was purchased in May 2021 and it is showing error and not dispensing water anymore. please support as we have to purchase bottles from outside and drink when we have this big useless box hanging in our kitchen.
Complaint number CMPL1615875 on RO care India as told by one...

Respected Sir/MaimI am a Serving Soldier in Indan Army who bought your products from CSD Surya Canteen Lucknow. Your RO in my house was installed on July 13, 2020, under warranty, a serviceman in July 2021 to give service. After service, your product's parts getting damaged after 1 day of Home Warranty Expiry. So I would like to know about your products that you are manufacturing only for 1 yrs that your company is forced to take annual...

Hello sir / mam pls take my complaint for AC not running properly like not cooling or make a noise etc so pls send someone to correct this thanks pankaj Sharma h no 2959a hbc sector 3 faridabad near jaat bhawan land mark...

I had rented a Livpure smart RO water purifier and was using it for almost a year until we had to move out from Bangalore on 10th August 2020. We have tried contacting Livpure customer support stating the situation of moving out well in advance on 28th July 2020(2 weeks time for dismantling). First of all the customer support agents were not responsive, unreachable most of the time though we managed to let them know also I have mail proof...

On May 24, 2020 to the official mail id of livpure to dismantle the machine as I was leaving Bangalore in June. Additionally, I called them up, but there was no response to the request either on call or on mail. Again I send them a mail on May 29th, 2020 to tell them to pick up the device. But there was no response. Again on June 24th, 2020, which was a week after I left bangalore, I sent them a mail to pick up the machine if they want it....

Hi,
I raised request to change RO last month July 26th.Got the message with ticket id as JS-[protected].

But the ticket(JS-[protected]) is assigned to several service guys, each one calls and asks for location. After sharing it in whatsup, he won't come. Till now issue is not resolved

It is very bad service and irresponsible service represents from the livpure.

your service guys...

Hi,
I raised request to change RO last month[protected].Got the message with ticket id as "JS-[protected]".

But the ticket(JS-[protected]) is assigned to several service guys, each one calls and asks for location. After sharing it in whatsup, he won't come. Till now issue is not resolved

It is very bad service and irresponsible service represents from the livpure....

I had purchased 2 air coolers of Livpure on 09.04.2021. Model is Chill 35. On 22.07.2021, I had requested a complaint No. JS-[protected] and was assured that the technician would contact me within 48 hours but no one contacted. Then on 24.07.2021 again I spoke to Livpure Helpline, some lady named Pushpa attended the call and told me my complaint in on 'top priority' and will be attended. Thereafter, since there was no response from Livpure,...

Sir Mere ro Maine paani nahi as raha that Maine service me like phone kya tech aaya usne pump bus daala air bone kaha touch ka ek button kharab hai aur aaj bone kaha touch kharab hi purana pump Bhi sath le gaya aur aaj basal Kar dey gaya kyu ko purana pump thik tha. Baar baar bol raha hai AMC karwao kyu...

My water purifier is not working and it's not intakes the water....

I have opted for yearly AMC - Rs 5000 on 24th Feb 2021. I have raised my service request on 6th July 2021. First I got a mail like "Your service was expired". Then, I sent the receipt of 1 year AMC. I got a apology mail and got a feedback that their service engineer will visit the location. Now, It's more than two weeks and still no one visited. I even raised an escalation request and still no visit yet.

Ticket ID:131635...

I paid for the subscription dated 7th July with a commitment from the LivPure team that it will be delivered and installed within 72 hrs. However, even after 2 weeks and repeated calls and emails they neither supplied the device nor activated the subscription. Further, the customer care number they have is a waste of time as the support team cant escalate calls, neither send sms or email confirmation or do anything. Currently they are still...

Sir
With due respect, i want to convey that i have taken AMC on 18.10.2020 for one year for my livpure Glitz silver. At the time of AMC the Livpure agent has told that after 110 days (AMC document attached) my RO Membrane will be changed but the agent who attended the 2nd service told that policy of the company has been changed and it will be replaced only after breakdown. Afterward policy changes can not deny the contract done earlier.br...