Musafir Complaints & Reviews

Date of incident : 4-Oct-16
booking confirmation number: M-3P666.

I booked 3 flight tickets to Bangalore from Hyderabad paid the amount of Rs 14, 777. Unfortunately Musafir.com people didn't issue me the tickets. When I brought the issue to the Musaffir travel expert he mentioned that the tickets couldn't be issued as the fares have gone up by INR 2500. They gave me the option of either paying the difference amount or...

Musafir.com took me thru the complete online flight booking process, accepted full payment and hold back the ticket issuance.Once i was stuck after paying the money and keeps waiting to recieve the ticket as u see in attached pic.After making frantic calls to the only contact number available, i was put on indefinite wait for a customer support person to come online...Customer support person comes on phone line after 8-9 attempts in 1 hour...

I have booked my round trip ticket from chennai to mumbai and vice-versa for the 20th of october and want to cancel or reschedule the flight.

I tried calling up the musafir guys and they put me on hold for 15-20 mins every time i called them. When i inquired about it they say system is slow. Also, 4-5 times these guys put me on hold and hung up the call. What am i to do with all the money just going on waiting calls for musafir.br...

I have booked a flight ticket from Mumbai to Banglore. But due to system error I have booked ticket twice with the same person name... When I try to cancel the one ticket it's show it is non refundable... Please help me out... 1st time I am traveling by flight and it cost me 20000... Please refund my amount of rs 10585. Its a return ticket which cost me 10585......

Booked tickets at 7:07pm, charged my credit card. Then i get call at 7:56pm informing prices have gone up and i should pay more!! My spouse booked same ticket at cleartrip at 7:25pm and got same price. There was delay from musafir's side and they want customer to pay for it. Talked to zehir and terrence from its call center - extremely unhelpful and rude! They kept on insisting that we should pay the difference despite the fact that they...

Hi
I have done a ticket vide ticket for your trip (m-3c2vn) amounting to inr 37, 715. this is cancellable ticker but musafir.com representative denying to cancel this ticket.
Please let me know your decision within 24 hours else i will going to consumer court. priyanka is your call center representative who convey this massage to me.

Rgds,
E-mail: [protected]@gmail.com...

Very poor service i think that all peoples were right who said that musafir.com is a fraud. I have applied for visa & my documents reached ur office on 26th of june 2016. Ok i got a mail on28th evening 7pm around that ithey need additional documents. Ok i send that documents immediately. Now when on 1st july i called they told me new requirement that ur photographs are small so do onething payus 400 we will make photographs as required by...

I applied for multiple entry visa of malaysia and single entry of singapore on 14 may my flight was on 6 june they got me single entry of malaysia when i pointed out their mistake they asked me to [ay rs 700 per visa more for three it was 2100 which i did to jitesh with whom i was dealing from start he assured me to get visa and asked me to send visa stamp of exit but didn't bothered about it and asked alroy to deal with it who applied for...

This is a horrible experience with these bunch of cheaters. Here you go-
I want to bring this to your notice that musafir . com is a fraud site and there are a bunch of cheaters working there(Don't go by Sachin Tendulkar used to appear in their add). This is a warning to all people like me who prefer to book a ticket is lowest available cost when you compare different websites. You will see their price is lower compared to other travel...

Hi,
On 13.05.16 i paid rs 7000 for 2 nos. Of malaysia tourist visa with ref no m-38sap. It was promised that the visa will be issued within 5 working days. But till date the visa is not issued and when i am calling to customer care they are saying that the call is being transferred to visa section and then putting the call in hold for long and line gets disconnected....

Hi this is regarding the indigo flight booked via musafir from ixb to bbi on 28th august 2016.
I just wanted to enquire why is the cancellation charge so much more when the indigo cancellation policy states that only 1200 will be the cancellation charge for the ticket which is being getting cancelled before 1 month.
M-37wdx is the reference number, v9dy4z is my e-ticket number.
And for the flight fare of rs. 5115 i am...

Dear Sir/Mam,

This is regarding my domestic flight booking - M-37DUH(Flight time - 0015 on 24th Apr 2016) today at around 11am. I need help on my flight postpone without any charges to 5.30 am flight on 24 th Apr 2016, as When I booked musafir.com was showing only one flight with 7740 fare that too at time 00.15 am(the one I booked). Whereas there was another flight at 5.30 am with same price was not listed there with prices....

Hi,

I have paid 9999 for 4n/5d package in november and trusting their words.
They told, we have to inform them before 21 days of travel for the hotel bookings. But from last 1 month their only one customer care number ([protected]) is continuously coming switched off and no replies to the mails as well... Company is total a fraud..
Their official url also seems to be not working www.Musafirtrip.Co.In..
Guys...

We had given visa for processing with musafir.Com. On day 1 we were told they will support everything. On day 1 after making payments, we had to follow up if our visa application would be put up on the day or not. Then we were told some papers missing, so we inquired why did the guy collecting papers not ask us. Then we were given stories, they tried to put buck on us. But because we pushed hard, they submitted application same day and said...

I had booked a ticket with musafir.com on their website.
However, I subsequently cancelled by ticket. This is over 6 months back. However, till date I have not received any refund for the same. The booking reference is M-LBC7. Please look into the matter at the earliest. Thank you....

I have booked a ticket(Ref # TFNH3U) of Indigo from Musafir.com. When I went for booking till the final step it shows me Rs. 4225 but it deducted Rs. 4425 when booking done. Nowhere in any screen it shows about this extra Rs. 200 charges. This is absolutely unethical to provide wrong information to customer. I want my Rs. 200 back in my account....

Wrong Information is provided by the executive team - On Visa duration, On Visa application and expected dates.

Due to the false information provided, I had to suffer losses & changes in travel plan...

There is no response after a certain time from the representative (I have the watsapp number) on anything. What i have to do is to search the customer care number & then talk to other representative.

But this Guy, Contact Number - [protected] replied only till i made the payment, after that i got no response.

This is really not the Professional behavior.

Thanks...

Dont ever travel with Musafir.com.

I am writing today to complain of the poor service I received from Musafir.com.
They are not up to their commitment.
Kindly note that we had done our booking for Dubai through Musafir.com ( Andheri ). on 19th November 2015.
we done our full payment on 11 Dec 2015 although we didn't received Vouchers and visa till 26th Dec 2015. On 26th just two days before our departure...

I had booked a return flight Mum-Del-Mum. I got a msg confirming my mum-del booking but no confirmation of del-mum.. later i receive a mail saying the ticket could not be issued. Next day i receive a mail about my return Vistara flight from Del-Mum with complete purchase link. I click on link and 'complete purchase' as asked by Musafir. Today i realise I have booked four tickets instead of two on the same return flight. If not for the mails...