Netplus Broadband Complaints & Reviews

I am very dissatisfied over the persistent internet connection problems I've been facing for the past four days. Despite multiple attempts to contact your technical support and lodging complaints, the issue remains unresolved.

To my utter disbelief, upon contacting your customer service, I discovered that these complaints were marked as closed by the technician. I cannot comprehend how these complaints could have been closed...

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Address:

240, Janta Enclave, PO Basant Avenue,Ludhiana

Nine days ago, I made a payment of INR 3535 for a combo plan. Payment was made to netplus. Wi-Fi was installed in next two days. Cable connection is still missing. I tried to call customer care and they tried to pass the buck to fastway, when I stressed upon the fact that payment was made to netplus not to fastway then they said it will be done in 24 hours, and these also have lapsed long back. Very sad state of affairs. Now I want to surrender the connection and want my money back

Netplus Broadband customer support has been notified about the posted complaint.

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dotindia

from New Delhi, Delhi

May 22, 2024

Dear Sir/Mam please complaint here against any internet service provider
Government website link => pgportal.gov.in

=> Click here to sign up => pgportal.gov.in

=> After Register Your Account and Login your Account

=> Lodge Public Grievance

=> click on I agree that my grievance does not fall in any of the above listed categories

=> Please select a Ministry/Department/State Government => Telecommunication

=> select main category broadband related

=> if no isp found in service provider list. change main category to others

=> Description

=> security code

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Maine 16 january ko netplus broadband se wifi connection liya tha jisme mujhe 100 mb speed internet aur landline number free calling liiye milna chahiya tha
par ab tak mujhe landline number nhi provide kraya gya
maine kaafi bar customer care number pe shikayat ki par unke duaara ik link har bar bhej diya jatta hai jo link kabhi open hi n hi hota
main isse kafi preshan hu
mujhe jdl se jld landline umber provide kraya jaye

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Address:

H.NO 53 W,NO 18 SUNAM 148028

DEAR Sir/MADAM
MY CUSTOMER ID NO[protected] FRIDAY at 8:33 PM . I made advance payment for my Prepaid Netplus Broadband through yes bank credit card for Rs 2938 /-. Same is not reflecting in my account. Kindly look into the matter and do the needful. I am attaching transaction details for your reference no
15/03/2024 NETPLUS BROADBAND LUDHIANA PUN - Ref No: MT240760299000010002227 2, 938.00 Dr
with regards
Varinder...

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Address:

Ravi Kant S/o Jiwan Lal, Machhi Hatta Samana

Netplus Internet not working last 6 day after doing so many calls on customer care, local operator the issue is not yet resolved My netplus Id is 4213549 . i am already deposit payment dec 2023...

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Address:

Ambala Cantt

I'm Netplus wifi from a long time and from last 11 days I'm continuously facing slowness issue. I had raised this query to my local operators but they are not even answering my calls and not providing any resolution.

Even I have sent multiple emails to [protected]@netplus.co.in and [protected]@netplus.co.in but there is no support from there end. Every time they are creating a new ticket and closing it out without providing...

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Address:

Village kothe:- kothe bhagwanpur /pin code:-143531

I am a gamer I am streaming the game on netplus WiFi, my game is not running. I have seen by using another WiFi like Jio, Airtel, the game is running on their wifi but the netplus server is very busy....

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Address:

punjab

Whenever I complaint in the customer service department, they tell issue an OTP and ask it to give it to the technician, but the technician never arrives this has happened to me 2-3 times They just don't seem to care why am I paying for the net and extra for a high-end modem if it just doesn't work and nor do they fix it my customer id is [protected]....

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Address:

Davinder Singh S/o Swaran Singh VPO Mansuran pakhowal road ludhiana punjab 142029 mob no-+91 84374 19375

Netplus Internet not working even after depositing the bill amount and even after doing so many calls on customer care, the issue is not yet resolved and also no one is coming to fix the problem .My netplus Id is [protected] .And I have also attached the bill deposit receipt also....

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Address:

Davinder Singh S/o Swaran singh VPO mansuran pakhowal road ludhiana Punjab 142029 mob no 8437419375

Netplus Internet is not working even after depositing the bill amount and even after doing many calls on customer care. Till now my issue is not resolved and also no one is coming to fix it.My netplus Id is [protected] .And for reference I have attached the bill deposit receipt also....

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Password related Query

I have called Netplus customer care four times to get my password, but I still haven't received it. During the calls, they have informed me that the password has been sent to my registered mobile number, but it has been a month, and I have not received an updated password yet....

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My ordeal began on October 27, 2023, when my NetPlus installation was completed after days of waiting and numerous calls. However, my excitement was short-lived as, at 10 pm on the same day, I encountered a site accessibility issue. I promptly registered a complaint (Ticket No: PR[protected]), only to have it closed the next day (October 28, 2023) without any resolution or communication regarding the status.

Undeterred, I contacted...

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yograjsharma171

from Mandi, Himachal Pradesh

Nov 7, 2023

Amount Rs5890/- paid is not reflected in 0001365663

Address:

H-BLOCK, BRS NAGAR, OPP. GURDEV HOSPITAL FEROZPUR ROAD LUDHIANA Ludhiana PB IN 141001

R/Sir, Today at 8:00AM. I made advance payment for my Postpaid Broadband through PNB Net banking for Rs 5890/-. Same is not reflecting in my account. Kindly look into the matter and do the needful. I am attaching transaction details for your reference.
with regards
Yog Raj SharmaBilling
ID :[protected]
[protected]@hotmail.com...

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Internet not working since two days, and no one is coming to fix it.

Address:

Ludhiana

I have registered a complaint as well in the company. They are saying since 2 days someone will come visit, but no one has visited. Extremely bad service. First they took 1 month to provide a new connection, that too after so many calls and writing an email.
Now, internet stops working just after 2 days and no one is coming to fix it. I was thinking of getting their new connection also, but now it seems they have the worst service....

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Hello It's Taking Too Much Time For wifi Activation
Yesterday I Requested Netplus Broadband Connection And I Got
i Gave The Payment To. Your representative!(1770) now He's Saying Payment Isn't Updated
Please Help Me In This Issue
I Haven't Even Customer ID (I've Customer account no! don't know what the difference) I'm Facing Problems due to this issue...

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Address:

H.no:41,street no:3,vachan nagar ,near ganpati chowk, Ludhiana

Internet is not working since 16 oct 2023 .tried to complaint on customer care several times. Each time reply is like area under maintenance or system under maintenance or it will be resolved in 4-6 hours. But still after 3 days internet is not working .Even after technician visit issue not resolved .Technician stop picking calls .worst customer care sevice...

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Address:

B-11,J.K. Lane BHS Nagar ,Dugri Ludhiana.

I am continuously facing a problem with my connection i.e. red light start blinking on router and i use to complain on [protected] and every time i have been given assurance that problem will be resolved permanently but whenever your field staff rectify the issue it occured again after 2-3 days . you can check complaints registered in my account in last 15 days. For complaint lodged as on 1st Oct. 2023 i have not shared any OTP to field staff...

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Address:

Ludhiana

I was paid Rs 2945 to netplus broadband under billing id 3966911 on 22/9/2023 at about 6.30 PM but after lapse of 4 days, amount has not updated in my customer id.

I have also mailed to netplus customer care and ticket no.[protected] has been sent to me but no solution by netplus till today.

Please solve my issue....

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My name pankaj channi and customer id no [protected].why my broadband suspended after previous bill amount clear. Please activate my broadband connection.....

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My name pankaj channi and customer id no [protected].Why my broadband suspend after previous bill clear.please activate my broadband...

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