Netplus Broadband Complaints & Reviews

Please help me password change...

I specifically requested the customer care to guide me on how to avail the new double speed plans, I was asked to make a payment of 2945/= online and it was for 5+1 months. But after making the payment on their website using my customer ID [protected], I am still on old 50mbps plan. And when I ask them why?, they say you have to have active plan. But when you have active plan they say wait for it to be inactive?...

Wifi is not working and service team is not responding....

Hi my netplus modem is dead from past 25 days i have complaint daily on customer care but no one is arriving at my home with new modem i am very frustrated. I have contacted customer care they always open ticket but no is really working on complaint.. My customer id is [protected] . Please solve my problem by installing fresh new modem to my home i am very frustrated. I will not pay my this month bill because i have not used internet...

I have paid 6 months advance payment of rs.3000 till now it has not been updated in their system i have given upi reference no. To them but of no use.Please help me with the refund as they are not helping with my issue...

All official sites like ciat.vodafoneidea.com, webmail.vodafoneidea.com
etc are not working on netplus wifi.
I tried to contact the local netplus representative many times but unfortunately he had blocked my contact
number.

It is state of concern that whenever customer needs any sort of
assistance from Netplus field team, no one is available on realtime
basis....

I am not able to use internet since yesterday......

Chandigarh MC dept has cut down Netplus Internet cables in dec 2022 1st week . From dec 2022 to till now they have not able to rectify and restore their internet services to us .
But they are continuously sending their bills to us for no working internet and saying us to pay the bills and not ready to activate the account .I am unable to understand how can they charge us the bills for non-functional internet services .Pls help us...

My security refund is not given to me from past 2 months. I am calling them again and again but they don't care about the refund....

Sir,

We have been using netplus wifi since a year but from last 2 months it is not working . We have given advance for 6 months i.e Rs 3500 but haven’t received the refund till date. We have registered compaint for the same with our local wifi operator but we have received no response....

I paid my monthly bill of 825/- and then called to choose plan of 100 Mbps in 499 for which I had to Told to take 5+1 month recharge. I paid 2945/- to netplus for same on Feb, 01, 2023 bht it is not updated yet. Whenever I call them always gets a reply that i will be update in few minutes.
Please look into this matter. Their service is pathetic....

Hello net plus

my self jagdeep singh i am net plus internet customer from last 1 year more and during this i face lots of problams and still this issue can not solve strictly

every 2 days problam repet on red light blink and this problam i face in 1 month 20 times you check my records more then 50 times compnaint in few month and allyas problam not solve very easy

and also your srvices enginer...

His very poor service that you are providing to me. It is already 48+ hours after payment through online mode. You are unable to track the payment and have stagnated my internet service. The last time when I talked to customer service yesterday morning, she said within two hours it will activate but still be inactive. this shame on the services that you provide to me hope you do better....

I have applied for new Internet broadband connection on 27/01/2023. I have made payment of Rs. 2950 in advance for 6 months. Internet services get started on 27/01/2023 for 3-4 hours after that my internet connection gets lost. After 27/01/2023 Everyday I raise complaint on company's customer care but till date my internet connection is not restored

My Customer ID is 5894025.

Please look into the matter asap....

I'm paid my bill online with Paytm and tranction is successfully but netplus System not active my account and ask to me pay your pending bill but I'm paid full payment customer care behaviour fully bad and responsibilities Any customer problems...

My customer is is 2546286 (chandigarh). From december Netplus internet is not working and my most of work depends upon Internet and I know what I am facing. If I call customer care my call remain on wait for 20 mins and auto cut automatically… I am making complaints regularly from December, but till today my inter Is not working. I emailed also and no response. there customer care isn’t picking up the call and giving lollipop.
Worst...

Im netplus broadband customer. I've paid amount for my current netplus broadband account but still it's inactive. I have called customer care on 10 Jan 2023 at 6pm they checked my account and said that i have not paid bilI.I called them 5 times tomorrow and they repeat the same line that they have registered my complaint.11 jan 2023 1:49 automatic debit 185 rupees from my account to netplus bill pay but i already pay 2950 bill again cut of...

Internet service of netplus is worst they are not providing internet and have taken advance of six months. they also stopped picking calls....

Dear Netplus,

I am writing to request a bill waver for the period of time during which my broadband service was disrupted in my area of Chandigarh from December 17th to December 23rd (7 days) and again from December 26th to January 5th (10 days). I have already discontinued your service due to these disruptions. My customer ID is [protected] and my name is Lalit Kumar.

I previously lodge three complaint for a...

As per their new internet plans upgradation the speed of every plans has been to be upgraded but they are demanding to pay 5 months additional to avail this upgradation. Nothing has been mentioned such thing on their website....