Nextra Teleservices Complaints & Reviews

Reference is made to request number [protected]. More than 8 months passed, Nobody contacted me till date. Request arrange collection of your Modem and refund security deposit at the earliest....

I was supposed to receiv the refund amount of Rs1500 against the security deposit with Nextra .. I stopped using nextra services from 24th aug'20 and the team collected the router from my place somewhere in Sep'20 post which i was supposed to get the refund in 90days from providing the bank detail/return the router.. However it's been 5month(150 days) I have been madly follow up with them nt they are least bothered...

I am surprised the way company is harassing me for refund of my security deposit for the last one year. I have contacted them at least for 26 times...GIVEN THEM BANK STATEMENT/GIVEN LATER FROM THE BANK.
WOULD REQUEST TO PLEASE HELP ME TO GET THE REFUND AT THE EARLIEST.
THANKS AND REGARDS
GULSHAN PRUTHI
#2016907...

Sir, my registered mobile no is [protected],
after so many complaints my refund of 1700 is not done.
i have cancelled my account but its 4th month no one came to collect my router and my refund.
after 9 months lockdown when i came i called costumer care to ask whether i should recharge or not..she said to recharge and your wifi will start working but it didn't worked.
please help me out or will complain on legal...

My name Abhishek Verma my cus id is 2110839 my contact no is [protected] my mail id is [protected]@gmail.com I disconnected my nextra service from since july but also after that my connection not disconnected i complaint them over and over again from since july they are not responding it not also this they also replying of my email now i don't know what to do i gave them 1500 as security deposit but they are not listening i want my refund back...

CRF no 808043...

Please not that I have multiple time to registered complaint form day one when I took the new connection. 13 times I have call and registered 9 complaint that my connection is unstable but poor respond and without confirmation they are close the ticket. When I ask why you close the ticket when problem still there. They are responding out system is showing connection is active. Then once again I told him connection is unstable and at least...

Last night the internet was not working for hours. Since 2 days connectivity has been hampered every 2 minutes. Usually also the speed and connectivity is pathetic...

I had been facing connectivity issues with nextra broadband since a very long time. Their services are pathetic.
I had recharged my internet connection yesterday on 3rd December 2020 at 7 pm. At exactly 10 PM the internet stopped working and there was no connectivity till 3 Am due to which I was not able to do my office work. I called the customer services today and did put in request to stop my connection immediately and refund my...

Hi there,

My customer id is 2008549.

It's really unfortunate that despite being a loyal customer of Nextra for the last 8 years, we are being treated like this.

Our internet has not been functioning since yesterday because of which a lot of our work has been held up. As you may understand, because of the pandemic, we are working from home and thus require uninterrupted internet services.
br...

भाई साहब नमस्कार हम आपके हैं इतनी कंप्लेंट करके थक चुके हैं कि हम किसी को यह नहीं कहेंगे कि आप मैक्स्ट्रा का इंटरनेट लीजिए आपकी सर्विस बहुत ही खराब बहुत ही खराब है हमने बार-बार...

I would request to you permanently disconnect and discontinue my NEXTRA broadband connection at my office. My ID= EA019098 and Register Mobile Number is [protected]. I want to refund of security deposit. I would request to you please disconnect my connection and arrange to refund the security deposit as early as possible....

I had put a disconnection request of my nextra broadband account (Customer id 2115831) and it was clearly communicated to me that the disconnection as well as the router collection will be completed in 30 days time and you will get the call back in 48 hrs after putting the request. None of the nextra person called me about this and on repeated follow-up, they had temporarily disconnected my connection. Inspite of several calls & follow-up,...

Hi,

I have applied Nextra connection on 18th May 2020. i have send connection amount via Paytm as they mentioned but later they never installed connection at my end.
i am doing follow-up to refund my money since May2020 but still no communication from their end.

Order no: [protected]

Thanks.
Saurabh...

I have raised my complaint of modem refund from january 2019. And till now i have not received my money back. it have been since 20 months. they are not ready to refund my amount...

Nextra account no: 2132394
I disconnected my nextra connection last year in November, my router was collected by your executive in january.
Now i am waiting for my own money to be transferred from you people, but I don't know why i have yet not received it, every time when I call your customer service center your executive kept on saying that they have forwarded my concern to the finance department, but your finance team is...

Dear Sir/ Madam,

This is with reference to my nextra connection with cust Id 2113346 in Gurgaon, which was disconnected in September 2018. For four months after the disconnection of service, I called the nextra helpline numerous times to process my refund for the same, only to be given a new service request no. every time and being told that someone would call me back from Nextra, there was no call back and the service request...

I have registered a complaint [protected] as the internet is not working since 27th September after noon but Nextras' team is not able to fix the issue. They dont understand that users are facing problems due to this as during this pandemic almost everyone is working from home and internet is needed. I have had a word with their supervisors as well but they dont seem to have any answer and they are not even ready to give the compensation...

Despite several request since june 2020, neither the router was collected nor the refund of security deposit made. Earlier i registered the complaint but not yet redressed. The status is posted as resolved. If resolved please send the proof of refund. The details of last complaint is:

Nextra teleservices — nextra broad band account no.[protected] closure of connection & refund of security deposit
Akhileshnabard on...

I am having 200mbps plan and I never got that speed not even close to it and it feels like I am using 100mbps plan. I never achieved speed more than 95mbps and some suggest that it will your device problem but I am having the latest wifi 6 in all my devices. Its like money is being wasted as promised by your company they never provide a good service. if you compare the other fibre networks like jio and airtel at least they give 190mbps in...