PureIT / Hindustan Unilever Complaints & Reviews

sir,
i am a regular customer of R.K.traders which is located at ajnala, distt. Amritsar .i have purchased stock for my shop but most of the items of the stock are less . i have contacted mr. ramesh mahajan of R.K.Traders and he has given me the shortage items. but i have a cmplaint against hindustan unilever whose depot is in khanna that they are supplying the prducts in a wrong manner... i have contacted the drivers of the depot...

hello sir/mam.
i m from bharuch-gujarat.
i have my pure it & i bought it in february-2009.my complain is i m not getting proper service from your distributers.when i called them for demo, one boy came & give us super demo & said that they will give us free service every month till the end of a year, i was very happy & bought it at the very second day.but after selling it to us, he did not come for any service...

There is a big nexus in Bangalore - South. Kwality Ice creams are being sold more than MRP price. Conviniently vendors ( Kwality Sales peole - on Bycle ). They cut MRP on the wrapper and show a chart which has higher price ( 100% ) more and demand more money. We are forced to pay as carton doesn't have MRP details. Today, I'd a similar experience, I bought 2 candy ice cream MONGS COLA VANILLA, this chap charged me Rs.20/pc, later...

Gentlemen,
Ref:- Customer ID NO.[protected]

I have contacted your help line No[protected] on[protected] for purchase of Water Filter duly requesting to send executive along with pureit water filter for purchase and reminded 3times .But no body approching me even today after lapse of 19 days.I canot expect such type of non response from reputed company.
Kindly take necessary action in this regard.
...

I HAVE PURCHASED YOUR PRODUCT "PUREIT" ON 20/7/2009 BUT WATER NOT FILTERED PROPERLY BECAUSE IN THE LOWER CHAMBER WE CAN SEE DIRTY WATER. IN THIS REGARD I LODGED COMPLAINT AT BILSPUR (C.G.) PUREIT SHOP AND ALSO SALES PERSON ROHIT SURYAVANSHI ON MOBILE NO.[protected] BUT THEY ARE NOT RESPONDING.

PLEASE INSTRUCT HIM TO ATTEND FOR RECTIFICATION.

CHETAN RATHORE
SARKANDA BILASPUR (C.G.)
DT. 23/07/2009br...

Sir, I purchased PUREIT-M05 IWPS BLUE from veer chowk SWZ [mahaveer agencies] 26/257 Amba kripa Veer chowk Alwar Rajasthan 301001 India[TIN No. [protected]] on 30/06/2009 with invoice no IS09/730-1042. I gifted to my relative who live in mujaffarnagar (uttar pradesh). They are not able to install it. Please send your person to install this. For installing this contact the following
Inderjeet jham
plot no 51
street no...

I bought a Pure It water purifier on May’09 being convinced by the brand name of Hidustan Lever, price of the product and the post sell service guaranteed by the agent. But I feel no sorry to say it failed completely on commitments and very upset about the disastrous service of the product.

On demo the agent told that the service, maintenance and cleaning are done by the pure it experts on a monthly of fortnight basis...

I have called up the customer service number at New Delhi[protected] at least 6 times in the last 7 days since 11.07.2009. Every time the concerned executive(s) are goiving the same standardized reply-"your complaint is under processing & due to technical issues we are unable to sort it out immediately".

I have been hearing the same reply for the last 9 days & everytime I have been receiving a freash deadline...

Hi. I travelling from Chandigarh to Kanpur through UCHAHAR exp A1(2C) coach & seat no 23 on dated 19th July. This coach AC is not effective at all. All the passenger are swatting. When we went to the ticket checker and relevant personal he told us that he ca not do any thing more. This coach AC is like this. May I request you to take care of this coach as early as possible. It is horrible to travelling through this coach....

Dear Sir,
I have purchased said product, in begaining all the function & water taste was normal but now after 6-7 months water taste is like lemon water, as per company i.e Pure it instruction when indication glow red then you have to replace the battery but battery indication is white so what exact problem in this unit we cant understand so please send your reperesentative to see the same Or tell us what is the exact problem...

17th July 2009, 09:40 hrs IST

Customer ID / Name ::[protected] SURESH

Dear Sir,

The Pure It water filter has been in use at our Home for a year or so.

Suddenly it has developed a leak and water is constantly pouring out of the Battery Level Indicator.

We are not able to contact any of your Authorised Service Centres and hence this e-mail to you.

Either...

I am from Mumbai. I requested for a new battery kit and was told that it will arrive within 3 working days. Its more than two weeks now but no one has turned up or called me up. Mean while I called their customer care 4-5 times and registered a formal complaint regarding their service. I was told that a senior executive from their side will call me on that very particular day but its 3rd day I am still waiting for their call.

I...

Pure it, purification system has been purchased vide invoice no: IS08/JBP[protected], dtd. 06.12.08, Customer ID - [protected]. From last six days we are calling on help line no at MP:[protected] for replacement of bettery kit, but is it showing constantly engagaed & hence not able to contacted. On 24th June'09 we had contacted Pankaj Agencies, from where we had given delivery of the machine. Mr. Anil is giving assurance on the phone,...

Sir, my name is amit gupta, and my customer id to company is [protected] and mobile no. is [protected]. although it is my personal request to all the people not to buy this product as there is not guarantee about the after sale service. they are showing Advertisement in TV channel to attract the new customers. but in fact they are found to be part of fraud. if they have no any stock for the part. then why they are selling the whole unit. it...

purchased pure it about 10 months back. company assured regarding regular service. but no body is comoing to change the filters and kit which they assured and pomoted before installing this purifier. Rather company sales representative are compelling to install their RO system and pay extra amount of Rs 8000/-. . and they do not want to service this instrument. So they are selling this product only to promote sale of their RO system and they...

Reff: Customer ID No / Name.: [protected] / Gopinath

Sir,
“ Our company has purchased a Pureit water filter on 12/06/09. After two days o[censored]sage the water pending in the bottom chamber is in yellowish colour. Initially the quality of water was appreciated by ONGC medical department and safety department. Now the water is not purifying properly. The input water shows clear in colour, but the out put is yellowish...

A water purifier is supposed to serve the people by providing purified water as per the purification standards mentioned by the manufacturer. Here we have Hindustan Lever's pureit which lets insects (ants, mosquitoes etc) inside through the gaps between its chambers.
5 times complain has been lodged through their customer care, but solution was not there at all with them.

Here we seek a solution to fulfil the basic...

I purchased Hindustan Unilever Pure it on 06/06/2009 and now the pure it is not working properly. I had do the compalint many time but the company is not responded in proper manner. Now till date the complaint is not rectified by the company....

My customer id is [protected] (Anindya Guha), installed your Hindustan leaver pure it on 30th april 2009. I lodged a complain to change my battery to customer care on 17th of june. They said that it would be replaced withen 48 hours. Then again I lodged complain on 19th of june since there was no replacement happened. Customer care told me that it will done by today without fail since we provide our service withen 72hrs of complain lodged....

PLEASE REFRAIN FROM BUYING HINDUSTAN UNILEVER PRODUCTS AS THEIR RESPONSE TO CONSUMERS AFTER SALES WAS VERY POOR IN FACT ZERO. EVEN FOR SMALL ISSUES LIKE BATTERY CHANGE / TAP REPLACEMENT ETC. YOU HAVE TO WAIT FOR ATLEAST 10 DAYS FOR THEM TO START RESPONDING OVER PHONE AND GOD ONLY KNOWS WHEN THEY ACTUALLY ATTEND TO THE PROBLEM. MOREOVER THE WAY THEIR CUSTOMER SERVICE RESPOND IS IRRITATING, SO GENERAL PUBLIC ARE HEREBY CAUTIONED NOT TO SUPPORT...