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Samsung Electronics Co. Ltd Customer Care

Samsung India Electronics Private Limited

2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square
Old Golf Road, Gurgaon Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:1800 30008282
 1800 2668282
 +91 89 39 939899
SAMSUNG Head Office Address

Samsung India Electronics Private Limited
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square,
Old Golf Road, Gurgaon Sector-43,
Gurgaon – 122002 |
+(91)-(124)-4881234
+(91)-(124)-4881415, 4882122

Regional Office
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Samsung Electronics Co. Ltd Complaints & Reviews

Samsung Electronics Co. Ltd - Service issue by the Satisfaction Electronics, Jaipur

User
 nimitasri on Jul 31, 2014
Team, Have purchased Galaxy GT-S5282 White on 16th Aug of 2013 from Satisfaction Electronics. 6, Jayanti Market, MI Road, Jaipur. At the time of purchase of the set one pin out of three battery pin inside the phone where the battery is place was loose and same was informed to the customer service person their at that time. But she instead to take it as there is no problem and it is okay. Few days back after charging the phone, it did not start. Tried a lot to open it, but not started. Took the phone to Samsung Authorized service station and over there, they have said that CPU of...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - pls advise these mail is true or fake

User
 rahulglv on Jul 31, 2014
Samsung House1000 Hillswood Drive,
Chertsey, Surrey, KT16 0PH, Ref No: SAM/625/003/2014-03
Serial No: UK/GBP07/SAMSUNG
Batch No. DNO/MA07/EUR
New Castle City London, United Kingdom
Tel: +447010075422

Attention: Dear : Mr. Gulve Rahul Ashok,

We are writing to inform you that a resolution has been made and decision has been taken by the authorities of UK Lottery Board of Directors due to the laws & policies imposed on monetary transaction by the UK Government to checkmate movement, sources of Finances subjecting it to scrutiny...
Complaint comments Read comments Complaint category Lottery and Sweepstake Emails

Samsung Electronics Co. Ltd - samsung led - no display - repaired; again no display

User
 BISHNU AGRAWAL on Jul 31, 2014
Purchased 32 (5500) on 2nd April, 2014. Display completely gone in June 1st week. Repaired after few days. Again display gone today. Video taken by me for proof. I am told that engineer will come within 24 working hours. Also, customer care explained 24 working hours as under - 8 hrs is equal to 1 day. It means Thursday, Friday and Saturday. Repair work will also take another few days as taken in past. So I want to know from the company the followings: (1) that 1 year warranty is of the product or of the transaction (2) If such problem continues for 1 year and the product is repaired, then what...
Complaint comments Read comments Complaint category TVs

Samsung Electronics Co. Ltd - led tv not repaired even after a month

User
 rajbygrace on Jul 30, 2014
Samsung led tv model number UA23F4002ARMXL Sl No 2365ZND804921W work order number 3366 was given for repair on the 16th of June 2014 as the panel was broken and it s not ready even today. It was purchased two months ago and the service people are charging for the repair and it is still not repaired. These people are not bothered about what the customers go through. Normally service should be provided at the earliest and there are certain rules which say that if we do not collect the item in a stipulated period of time they will not return it however what if they do not give the product to us in...
Complaint comments Read comments Complaint category TVs

Samsung Electronics Co. Ltd - Repair not done by service centre Refrigerator model no RT 31M

User
 Bharat Grover 2 on Jul 30, 2014
I had registered a complaint regarding a fault in the above mentioned ref by compliant no 4173076799 by mobile no 9871117722, after which your service centre people said that there is a gas leakage and you need to get it repaired. I got the same done and paid for the same on the 8th of May but it was not working properly. I was constantly calling the person and service centre on the number provided by them nobody came to attend the complaint. Finally i again complained on call centre (complaint no. 4176801810, by mobile no 9810342619) and there executive came and said that they would need...
Complaint comments Read comments Complaint category Refrigerators

Samsung Mobile - Not give proper service in warranty period

User
 rahulglv on Jul 30, 2014
my smartphone is s
amsung trend duas in warranty period.my phone is not show incoming call at low range phone is coming but not show on display. I was phone is 3 times in samsung care .these services centre is not solve the problem. Pls give me complement of Samsung service provi...
Complaint comments Read comments Complaint category Mobile Service Providers

Samsung Electronics Co. Ltd - samsung tv complaint

User
 babmettur on Jul 30, 2014
sir my name is N BABU, residing at mettur, salem district, i have lodged a complaint regarding my tv problem, engineer came and took the board on june first week.today(30/7/2014) assembled fault board without doing any repair.customer service is useless one. simply enjoying in attending phone, telling same false information still now they tell spare should come from noida, we have repaired the board, now they are telling old tv unable to repair.if they tell earlier we would buy new tv or outsider can repair the tv.having circuit board with them for two months now they r telling like that.samsung...
Complaint comments Read comments [1] Complaint category TVs

Samsung Electronics Co. Ltd - Complaint about pathetic service by Samsung

User
 Shwetketu Rai on Jul 30, 2014
Dear Sir/ Madam, I have complaint(#8440300621) about my TV on 26 July 2014. I had given many calls (atleast 7-8) to customer care but I did not get support from them. At last I wanted to talk to some senior person but no one was available to take the call or they avoided taking my call. I am not sure what is the standard of handling the customer but for me it is really pathetic service. It seems that Samsung is cheap in quality and services. I trusted on this brand for first but failed to maintain it. Trust me I will never by Samsung product again and advice against to others...
Complaint comments Read comments Complaint category TVs

Samsung Electronics Co. Ltd - "UHD TV 40 inches": no smooth picture!

User
 rahulcse03 on Jul 29, 2014
Hi, Considering mailing you as my last resort to get rid off this product. I have got this TV on 6thJuly2014 and after couple of weeks I realized that whenever we watch this TV there is pain in eyes because of quality in picture, post checking again in Samsung showroom I saw that this product itself is showing jitter in picture and other TV products are not doing the same thing. I am really unhappy after putting 1 lac rupees for this product and now even customer care of Samsung is not acknowledging my problem, as they are not literate enough to understand the term "Ultra HD".Sir I can put more...
Complaint comments Read comments Complaint category TVs

Samsung Electronics Co. Ltd - Hometheatre and DVD player not working

User
 seethakrishnan on Jul 29, 2014
The samsung homwtheatreand dvd player purchased by me inAugust 2013 from Samsung dealer of Yelahanka New town Dairy cross one year is not completed now the DVD is not playing any cds showing always disk error. Earlier I purchase samsung dvd player that 2007 within two years itis repaired
Now this product is worht Rs.13, 500/- i purchased please look in to that sir,
Seetha
9731830707...
Complaint comments Read comments Complaint category Electronics & Appliances

Samsung Electronics Co. Ltd - S4 overheating, burning me and locking up

User
 junfeter on Jul 28, 2014
6 months into my 1 year warranty my S4 has been over heating and burning my while trying to use it. It also locks up to where it can be up to 15 minutes before the screen will unlock to read messages or use the phone. When it locks up I can't use it at all nor shut it off. The overheating is the most damaging part being I keep burning myself. I have contacted Samsung and their answer was for me to pay to ship my phone back and they would keep it 4 + weeks repair it and send it back to me and in the mean time I would be without a phone. Their solution was to purchase another phone to get by. I spent...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Electronics Co. Ltd - Bad Bad service from Samsung

User
 Pradesh.patra on Jul 28, 2014
Dear All, I had purchased a Samsung LCD TV in 2012. Few Horizontal lines were showed up on the display few months back and now the screen is not visible at all. I called the customer care a week back but they did not send any service guy. I have called 7 times since but they are not taking any action... Please help how to proceed...
Complaint comments Read comments Complaint category TVs

Samsung - Worst customer service and service center ever !!!!

User
 debleena on Jul 28, 2014
Hi All, I have brought a Samsung Galaxy tab 3 T211 on October 2013. Performance of tab is very poor. Frequently hanged or switched off. Currently tab is in warranty period . 2 week Before suddenly tab got shutdown . I submitted the tab to service center . They replied that they will repaired the tab within 1 or 3-4 hrs and will inform me. After 2 days they called me and informed me that it has liquid damaged and I have to pay 5000k for that with very rude behavior . I called customer service but they have the same tone, that you have to pay 5000k.I am trying to convinced them...
Complaint comments Read comments Complaint category Electronics & Appliances

Samsung Electronics Co. Ltd - hardware and signal problem

User
 keyur k patel on Jul 27, 2014
Myself keyur patel from gujarat. I bought samsung galaxy grand 2 just before 3 months ago. Inspite of taking good care of my device the silver coating on outer body of device started get off. and also having problem with mobile network even in open are. i want new piece of that mobile due to in covinience and unsatisfactory service of customer care...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Electronics Co. Ltd - Led blew up just next day of warranty period over

User
 kiran_mak on Jul 27, 2014
I am a one the clients of SAMSUMG, i have purchased a LED TV of samsung last year because i have some belief in quality of product that is produced by SAMSUNG.
But this time i am wrong, my television screen blew up just on next of warranty period, i don't understand the reason how can a led tv can have such big problem in just one year. because before i have some other brand tv which worked almost 15 years without a one rupee expense. it means either i did a, mistake by changing brand that i was using or there might be some problem in your service. I have totally lost my belief in brand...
Complaint comments Read comments Complaint category Appliances

Samsung Electronics Co. Ltd - Worst customer service and service center ever !!!!

User
 debleena on Jul 27, 2014
Hi All, I have brought a Samsung Galaxy tab 3 T211 on October 2013. Performance of tab is very poor. Frequently hanged or switched off. Currently tab is in warranty period . 2 week Before suddenly tab got shutdown . I submitted the tab to service center . They replied that they will repaired the tab writhen 1 day or 3-4 hrs and will inform me. After 2 days they called me and informed me that it has liquid damaged and I have to pay 5000k for that with very rude behavior . I called customer service but they have the same tone, that you have to pay 5000k.I am trying to convinced...
Complaint comments Read comments Complaint category Electronics & Appliances

Samsung Electronics Co. Ltd - Lost Device Tracking

User
 Snehal1808 on Jul 25, 2014
Dear Sir/Madam, I m a victim of Mobile theft. i want your urgent help to locate my Samsung Galaxy Grand Quattro mobile with IMEI number- *357091/05/545088/4* and *357092/05/545088/2*. The theft took place on 22/7/14 at 10.30 am in Borivali, Mumbai, India. Requesting you to help me out with the same as soon as possible. Awaiting your reply! Thanks and Best Regards, Snehal Baraskar Ph contact: 09172842107...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Electronics Co. Ltd - Misleaded by service centre

User
 sumit1987 on Jul 25, 2014
i have a samsung mobile, it used to get switch off very often.i went to samsung authorised service centre and they advised me to buy i new battery, so i purchased a battery worth 1250/-from your authorised dealer, but the problem was still not solved.i went again to the service centre, they kept the phone for few hours and returned back saying charge it for 8 hours at strech and then it will work properly.i did the same but was still facing same problem.i went again to the service centre and this time they said that your cell phone's mother board has to be changed which will cost around 5000/-...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Electronics Co. Ltd - very important

User
 tasaduqzargar on Jul 24, 2014
I had purchased a samsang washing machine WA82E4YCE/TL from one of your distributors at Srinagar namely M/S Alfa Agencies Srinagar on July 5, 2014 . After use by two to three times the said machine developed snag and accordingly a complaint with your toll free number was made on 17.7.2014 under no. 8466123440 . The Srinagar based service centre deputed the service engineer who told us that the penal board of the said machine needs to be replaced and they shall place the requisition with Noida and today the Toll free number was contacted who informed that they have not received any requisition from...
Complaint comments Read comments [1] Complaint category Washing Machines

Samsung Electronics Co. Ltd - improper service response and service

User
 azhar0520 on Jul 24, 2014
this is azhar waseem and my samsung customer id is 8439252467 . on may end i registered a complaint with samsung regarding gas leakage . the appointed me a service cnetre who took me for a ride they repaired my ac atlast and i got the delivery of ac on june 2 using ac for 10 days i got the same issue again . i re registered mhy complaint on 7th july . 1 week after i registered the complaint the service representative came to my house che cked the ac and left without telling me the problem . i had to call service cetre again to find out the problem and i was informed that they will take my ac back...
Complaint comments Read comments Complaint category Appliances

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