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Samsung Electronics Co. Ltd Customer Care

Samsung India Electronics Private Limited

2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square
Old Golf Road, Gurgaon Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:1800 30008282
 1800 2668282
 +91 89 39 939899
SAMSUNG Head Office Address

Samsung India Electronics Private Limited
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square,
Old Golf Road, Gurgaon Sector-43,
Gurgaon – 122002 |
+(91)-(124)-4881234
+(91)-(124)-4881415, 4882122

Regional Office
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Samsung Electronics Co. Ltd Complaints & Reviews

Samsung - Broken fridge - terrible customer service

User
 sainagar on Aug 21, 2014
I've had a broken fridge for the last 20 days. After multiple calls every day and escalations (with constant promises of someone being sent), they still haven't solved the problem. I'm disgusted and will never ever buy a Samsung whitegoods product again, probably no Samsung product at all...
Complaint comments Read comments Complaint category Appliances

Samsung Electronics Co. Ltd - Defective Mobile

User
 jpagarwal@kores-india.com on Aug 21, 2014
I am purchased new Handset on 06.07.2014 from CROMA Vide Invoice No. SLF02A017020057055. Rs. 27000/- But After 15 Days i faced lot of the issue in the Handset, then i approached CROMA and they advised go to Sam sung Service Centre, then i am Visited Sam sung Service Centre and inform to the person that i am purchased New Handset of GALAXY Note 3 Neo Before 15 Days and these are the issues 1. Display is Not there. 2. Side Lock is not Working 3. All Application are going In Hang Position. 4 SD Card is not Working. Then Sam sung Representative Check the Handset and Given Reply that we will replace...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Electronics Co. Ltd - FOR INSTALATION OF NEW LED

User
 guddy1 on Aug 21, 2014
DEAR SIR, I have purchased new lED television from World Voice Radio, Ram Nagar, Pahar Ganj, New Delhi on 19-08-2014. but till date nobody come to instal above LED, in my residence. Thanking you, Rakesh Kumar Singh Mo.9560391664 Add. QN.195/D-3 Railway Coloney Basant Lane New Delhi...
Complaint comments Read comments Complaint category TVs

Samsung Electronics Co. Ltd - Samsung 2 Year Old LED TV - Translucent Bar

User
 callmekart on Aug 21, 2014
Same common problem of Panel.. Translucent Bar on top left of the screen.. Twist the screen/Press top left of panel, the Bar vanishes for some time.. It looks to be a minor circuit issue, cant Samsung fix it with a spare? charge of Rs 1000 should be nominal.. Service engineer charge Rs 27000 for new panel, 70% of new TV cost, Costlier than the market rate of depreciated 2 year old TV.. Should I get a replacement TV? Samsung? Again? Or switch back to Sony? Contact - karhtik123@hotmail.com...
Complaint comments Read comments Complaint category TVs

Samsung Electronics Co. Ltd - Urgent response - Washing Machine complaint

User
 Vinu.Anto on Aug 21, 2014
Dear sir, We have purchased a Washing machine model No.: WA80ESLEC fully automatic, Bill No. 130302 dtd. 26-06-13 from Bismi Electronics Ernakulam with two years of warranty and it is not working properly after 6 months use. We have given complaints and two time they came and repaired it but three days ago machine is not working again. We have reported the issue but nobody replied yet. Kindly let us know that if the complaint still remain like this what we will do after your warranty period. Kindly do the needful to send an experienced person who can solve the complaint permanently or please...
Complaint comments Read comments Complaint category Washing Machines

Samsung Electronics Co. Ltd - Regarding the fraud done by the samsung company's service center (Akanksha Enterprises), New market, Bhopal (M.P.)

User
 jai tollani on Aug 20, 2014
As before this I send you the complaint mail regarding the fraud done by your Samsung service center (Akanksha Enterprises), New Market, Bhopal (M.P.). But even after several days there is no reply by your any responsible samsung person. I feel that someone from your side will help me on the particular matter. But I was wrong. And that shows how much serious is the Samsung company towards the customer service. As now I understand that Samsung company is only interested in selling the products but not in the customer’s help and support. And now my whole trust is waken away from Samsung company. ...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Electronics Co. Ltd - Replacement for samsung galaxy grand 2

User
 Sandeep Mourya on Aug 20, 2014
I am Sandeep mourya, I had purchased Samsung galaxy grand 2 on 2nd July 2014 from Meena electronics . After using it 4 to 5 days many problems were created day by day and still it happen. Problems like Hang problem, Notification problem, Home key problem, and the most biggest problem was Display problem. Then I visited to the Samsung service centre more than 6 to 7 times only in one month, there service was really worst, they had changed my home key and display but the fitting was not proper and the display is not good as compared to old one many scratches was created on my phone. Then I asked...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Electronics Co. Ltd - MOBILE REPLACEMENT

User
 Gowtham Altruistic on Aug 20, 2014
I BOUGHT GALAXY GRAND DUOS GT-I9082 EIGTH MONTHS BACK. FROM THE DATE OF PURCHASING ITSELF IAM FACING SO MANY PROBLEMS IN MY DEVICE. 2 MONTHS BACK THEY REPLACE MY MOTHER-BOARD ITSELF. I ASKED FOR REPLACEMENT FROM THE FIRST MONTH OF MY PURCHASE.BUT THEY REFUSE TO REPLACE AND KEEP ON TELLING SO MANY REASONS FOR THIS. TODAY I MY DEVICE DISPLAY GONE. I AGAIN HAND-OVER THE DEVICE TO THE SERVICE CENTRE. THEY TOLD ME THAT THEY NEED ONE DAY OBSERVATION. BELOW ARE THE PROBLEMS THAT I HAVE IN MY PHONE. 1. AUTO-SWITCH OFF 2. GALLERY HANGING 3. DISPLAY GONE COMPLETELY ( THEY OFFICIALY CONFIRMED THERE IS NO...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Electronics Co. Ltd - Poor after sales service ..(Samsung 40 Inch LED)

User
 rajeshnarang on Aug 20, 2014
Name of company/service: SAMSUNG I have been emailing and complaining about a SAMSUNG LED TV 40 inch (UA40H5100) purchased from Electronic Paradise –New Delhi on 18.03.2014. for Rs. 52000/-.. Now from past few weeks I am facing some problem as there is no display in tv and for the same I lodged a complaint(complaint no-8430108801) with Samsung Customer Care two weeks back . The executive visited my place and inform us that the panel is to be replaced .My Tv is under warranty but the same has not been replace yet . Sorry to inform you but the after sales service of Samsung is very poor. My...
Complaint comments Read comments Complaint category TVs

Samsung Electronics Co. Ltd - samsung not ready to give me any warranty

User
 komal.singh on Aug 20, 2014
Dear Team, My phone was damage with little bit water. I gave my phone service center of Samsung 31. They not ready to give me any warranty. I purchased phone from Flipkart.com Samsung glaxy duos 2 at cost 8650 and samsung care centre want 11000 inr for repair. What is the matter ?. Is that possible the phone cost is 8650 and phone repair cost is 11000. Please help to give warranty. My phone is in under warranty period.I Purchased phone 12 April 14 and my phone damage in july. Still no warranty is possible. ? Regards, Komal Singh M-9711007909...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - unnecessary demand of money

User
 shreeradheyagency on Aug 20, 2014
Purchased a brand new samsung galaxy s5 mobile phone from a samsung outlet on 25th of july 2014 and the phone was not being charged from 16th of august 2014. i contacted the service station of samsung and an engineer visited my home. he said that the phone has got moisture in it and took it with him. After 4-5 days they are now asking INR 4000 just to open the phone and detect the problem even when it is within the warranty period. i am sure that i have not put any water or moisture in the phone but the company has put allegations on me that i have. please take some strict action against this as...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Samsung Galaxy Grand is not working properly after 4 times of repairs

User
 mfozdar on Aug 19, 2014
Aug 15 at 1:15 PM
Dear Sir,

Please check following mails that I have wrote to Samsung customer care and CEO's office. and Complaint to Consumer Court..

Please find attachment normal upload or through DropBox and study and analysis at what level I am write.

First complaints to Samsung Customer Care and CEO's Office:

Dear Sir / Madam, - 18-05-2014 -> 05:15 pm.

I am very much disappointed with your Samsung Galaxy Grand 19082. I bought around May, 2013, after 2 or 3 months I have problem with USB cable....
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Electronics Co. Ltd - Poor not "poor very poor" and Irresponsible handling of customer complaints

User
 sallu0000 on Aug 19, 2014
Around One and a half month before I buy a Samsung refrigerator (Id: 846665358 from Hercules home appliances, Attingal, Trivandrum kerala).Two month before that refrigerator stop working, we contact authorised service center (complaint no:2119083138), a service man come our home and did some thing and charge us a amount of 300/ Rs. After one hour the refrigerator again stop working. Again we contact the costumer care and they told as that the problem is due to a board which is inside the refrigerator, to avoid the problem we have to in stall a new one having cost 3000/Rs. For that we place a order...
Complaint comments Read comments Complaint category Refrigerators

Samsung Electronics Co. Ltd - Pathetic service from Samsung Mobile Phone

User
 nateshmurthi on Aug 19, 2014
I have been suffering many problems in my Galaxy Grand 2 DUO's mobile since last 3 months. Have visited service locations more than 5-6 times and all my efforts to rectify my mobile problem yielded no result.

The 1st problem i was facing was the display having some liquid floating in the middle of the display, charging stops at 94% and heat issue
the 2nd problem was post upgrade to 4.4.2 kit kat OS

in the 1st problem display liquid issues makes me not to see pictures properly
Charging stops at 94% at all times and it reaches 100% only after me removing...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Electronics Co. Ltd - Refrigerator Problem

User
 rambabu.boyapati on Aug 19, 2014
Hi This is Rambabu. My mobile Number is 9989696785. I am a big fan of samsung products. I have 5 Samsung mobiles and 2 32inches LED Tvs and one refrigerator. I have purchased the refrigerator in August 2013. Model Number : RR2015SSBBX/TL/2013. Samsung refrigerator is not good. I had problem with that I was getting Tuck Tuck Tuck sound from refrigerator. I have given complaint to samsung customer care people. They came and they said if more ice is formed that sound will gives the indication for more ice. They said switch off the refrigerator for 24hrs. I did the same thing and they said we need...
Complaint comments Read comments Complaint category Refrigerators

Samsung Electronics Co. Ltd - Samsung Mobile - blocking the stolen phone

User
 Sheetal Kangane on Aug 19, 2014
My samsung mobile was stolen on 14/8/2014 at about 7 pm. the IMEI No. is *359658/03/201062/3#. I lodged a gd with the local ps. Kindly take necessary steps to block the phone. Sheetal Kangane 9768207746/8097805463 Mumbai - 400 031...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Electronics Co. Ltd - Samsung AC service center

User
 bansal9m on Aug 19, 2014
Dear Sir/Madam, Regarding my samsung ac for service I paid amount Rs. 2480/- for my ac service on date 17/07/2014 (RAZA SERVICES.). But not give any service and not refund my amount. Card no. 417748665 serial No. A324PZA 5504272M MODEL AW1182KCKTZ, Please sole my Problem. Thanks Krishan Bansal J-3090 Dsic Narel Ind. Area Delhi. 40 Mobile 9911085024...
Complaint comments Read comments Complaint category Electronics & Appliances

Samsung Electronics Co. Ltd - Regarding Quality of Samsung S-III

User
 Kiran3166 on Aug 19, 2014
Hello Sir, I'm just forwarding you the complaint which i sent to Samsung head office.. Kindly take neccessary action against this complaint I"m Kiran Kumar from Chennai, India. I bought Samsung Galaxy S-III 9300 last year on 09-10-2013. After using it for 2 months. I found that quality of my mobile side silver coating getting vanished Then i took it to near by Samsung Authorized Service center..They told me that it wont cover under warranty i feed up with response given by service center. So i called Samsung customer care and they gave me good response by replacing the side panel. Now...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Electronics Co. Ltd - 40 inch led tv has shadow problems

User
 kiran0022 on Aug 18, 2014
hello i had a problems in my led tv with black shadows on screen after 1 years only its not repairable company told me to change the panel costing rs.30, 000 samsung has worst customer service center nd engineers company makes people fools with their brand name nd cheated their custmor...
Complaint comments Read comments [1] Complaint category TVs

Samsung Electronics Co. Ltd - Poor performance of Smartphone Galaxy S4

User
 savdeepbedi on Aug 18, 2014
Hello, I am writing this email regarding the Samsung Galaxy S4 handset. I was very happy when i purchased this handset by thinking that this is the best decision for me to have this. But just after a month it started disappointing me by its performance . I am not new to Samsung smartphones. Me and my family we all are using Samsung smartphones (Samsung Nexus, Galaxy S2, Galaxy S3 mini, Galaxy s5)and my self using S4. I can not understand why its performance so bad. 1. If i turn on Mobile data/wifi after sometime keeping it off, You wont be able to use anything for a minute or two because it...
Complaint comments Read comments Complaint category Mobile Handsets

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