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Samsung Electronics Co. Ltd Customer Care

Samsung India Electronics Private Limited

2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square
Old Golf Road, Gurgaon Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:1800 30008282
 1800 2668282
 +91 89 39 939899
SAMSUNG Head Office Address

Samsung India Electronics Private Limited
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square,
Old Golf Road, Gurgaon Sector-43,
Gurgaon – 122002 |
+(91)-(124)-4881234
+(91)-(124)-4881415, 4882122

Regional Office
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Samsung Electronics Co. Ltd Complaints & Reviews

Samsung Electronics Co. Ltd - Plasma TV PS51E550D Panel issue

User
 gkkumar2581 on Sep 21, 2014
I Had purchased SAMSUNG PS51E550D Plasma Tv in Sep-2012 and it was worked for one year. In the month of Oct-13 (after complete warranty period) having panel issue(horizontal lines). I approached the customer care Complaint No:8428204887 they came and suggested me to replace the Panel and they will charge 26K to me for replacement. I requested them to replace it in free of cost, but i didn't got any response from them. Now it was completely dead. Again i raised a complaint 4181178752. the support team came and told me that the panel was dead need to replace it not sure panel issue or something else...
Complaint comments Read comments Complaint category TVs

Samsung Electronics Co. Ltd - under warranty phone not repaired

User
 mdy1989 on Sep 20, 2014
I HAVE NOTE 2 OF SAMSUNG COMPANY. 2 DAYS AGO THE DISPLAY OF MOBILE SUDDENLY BALCK OUT. WHEN I GOES TO SERVICE CENTER THEY SAID THE MOBILE HAS INTERNALLY DAMAGE. I SAID HIM THE MOBILE DIDN'T DROP FROM ANYWHERE BUT HE CAN'T UNDERSTANDING. SECOND DAY I SPEAK TO SUMSUNG COSTEMER CARE TOLLFREE NO. THE EXICUTIVE SAID THAT HE CAN TALK TO THE BOY OF SERVICE CENTER BUT AFTER TALKING WITH HIM HE ALSO SAID ME THAT THE MOBILE CAN'T BE REPAIR AS WARRANTY AND I WILL TO PAY 7440 RS AS LCD REPLACEMENT CHARG. I DON'T NO WHY I WANT TO PAY THIS WHEN I DIDN'T DO ANYTHING WRONG WITH THAT MOBILE. SAMSUNG SERVICE IS...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Samsung Electronics Co. Ltd - SAMSUNG MOBILE REPAIRING

User
 salahuddin191 on Sep 20, 2014
I have given my mobile date, 02-09-2014 at service center - 0003356420 for the repairing heating and software problem of my device GT-I8262 CORE. They want 15 day for repairing, but when we reached for taking mobile they not repaired my mobile. at this day they change software of mobile. but they creating more problem in my mobile by changing unnecessary part I.F.C. of mobile device due to this charging problem created. so they again put my mobile for repairing. i want to change IFC and repair heating problem of my mobile fast. my name is SALAHUDDIN...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Electronics Co. Ltd - hardware problem

User
 chirayu thakkar on Sep 20, 2014
Respected sir, I had deposited my cellphone model no-GT-I8552 on date 06/09/2014 for the repair of battery discharging, hang, mic, receiver. There the person ensured me that the mobile will be repaired. And the CCO therof is talking rudely with the customers. This is totally not done, how much leaves should I take from my college? Also I have my own stuff to do. There they are saying that sell your mobile and take the new one. I have only used my device for 3 months Not only me but many customers are facing the same problems. If you know anything about this matter please let me know by contacting...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Electronics Co. Ltd - regarding mobile

User
 Aman Deep Garg on Sep 20, 2014
I have purchased Samsung galaxy grand quattro tomorrow. In this mobile phone number of problems are like over heating, hanging the mobile when we will calling to another, aftr hanging they will restarting again & again . One problem is sim 1 slot cannot working properly they show no sim...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Electronics Co. Ltd - why Samsung reduces the price ?

User
 Rahul2806 on Sep 20, 2014
Hello Sir, I, Mr.Rahul, have buy Samsung Galaxy Core 2 SM-355H Handset from the Shop on 08/09/2014 at Rs. 12000, but currently i heared that the price of such handset is brought down at Rs. 8007 on 18/09/2014. So just want to know why such action has been taken by Samsung and Is there is any policy on which such benefit will also be available for me ? or any refund of such difference Amount should i get?...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Electronics Co. Ltd - Poor quality of paint used in fridge

User
 sudip80 on Sep 20, 2014
Within 6 months of Purchase of Fridge this is the second time I have to contact Samsung. First time I have compliant ( ref no : ” 8463515914” ) within 2 months of Purchase of Fridge at that time Water was not coming from Water dispenser at that time Water Pump have to be replaced. Now I was observing from last one months fellow color at bottom of Door initially I ignored then when the yellow patches start to increase suddenly I realized it the paint that is peeling out. Samsung is not using a good parts in fridge they can use a good paint which at-least remains in fridge. Need your urgent...
Complaint comments Read comments Complaint category Refrigerators

Samsung - my plasma 51 hd 3D tv display crack itself

User
 adv.dhaval on Sep 19, 2014
Hello, my name is Adv.Dhaval Makwana. i have buy 2 plasama tv from wellknown samsung brand. First was 43 inch, in 2012 and second was Nov., 2013. samsung 43 inch plasma still running smouthlly but, samsung 51 inch plasma looks a hectic choose buy me. First they gave me a plasma tv with some physical dent on it. They hasn't reply me proper. Then on product demo i saw one sharp light coming out center of the display. i complain about this at a moment. They suggest me to wait 2 or 3 days. After 3 days still problem not solved its self, so i complain about this product again and they get this plasma...
Complaint comments Read comments Complaint category TVs

Samsung - bad service after sale

User
 sunnydabra on Sep 19, 2014
i have given my mobile to service center -0003274274 dueto some app was not working on 02/9/14 service person told that phone will be deliver with in 7-9 days pcb will be change when i reach after 9 days he told it will take 2days more finally he ready to given phone on today 19/9/2014 after 17 days when i check the phone problem was same as before some function not working now he is saying phone will repair again in 15 days now i want fast response change my phone repair fast...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Mobile - bad service after sale

User
 sunnydabra on Sep 19, 2014
i have given my mobile to service center -0003274274 dueto some app was not working on 02/9/14 service person told that phone will be deliver with in 7-9 days pcb will be change when i reach after 9 days he told it will take 2days more finally he ready to given phone on today 19/9/2014 after 17 days when i check the phone problem was same as before some function not working now he is saying phone will repair again in 15 days...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Electronics Co. Ltd - Refrigerator Service not proper and the issue is recurring

User
 Katherresh on Sep 19, 2014
I had purchased an 230L Double Door Samsung Refrigerator from Bharat Ekectronics Appliances, Coimbatore on 13/06/2008. The refrigerator stopped working on October 2010 and when I asked the Samsung service center to correct the issue free of cost, they said Compressor is not covered under warranty. Though the compressor had 5years warranty I had paid for the service since I wanted the issue to be fixed fast. Gas refilling was done on that service and the service was done by Asia electronics, an authorised Samsung Service Center. Now within 4years of Gas refilling the compressor again ran...
Complaint comments Read comments Complaint category Refrigerators

Samsung Electronics Co. Ltd - Mobile Service

User
 cdsingh73 on Sep 19, 2014
Dear Sir, My Samsung Primo Duos Mobile Hand Set Model No SCH- W-279 Daul Sim Cdma Gsm Mobile My hand set no:358948043753076, A 0000039EDDDB2 Purchased In Month Year Mar 2013, On 16Th of Sep 2014 Mrng Sudden My Hand Not Working Not Switch on It Just Displey SCH W279 That It It Not Switch On Fully So I Went Your Samsung Service Center At Citi Center Abids Koti Road Hyderabad In Counter He Said That In My Mobile Software Problem or Board Problem Said By Counter Service Exective. He Took My Hand Set And Ask Me To Come After 2 Hours So I Went After 2 Hours Then He Said Board Has To Be Replace He Just...
Complaint comments Read comments [3] Complaint category Mobile Handsets

Samsung Electronics Co. Ltd - Led display susceptible to thermal expansion which led to crack in the led display

User
 arun sreekumar on Sep 18, 2014
Reference: 1. Bill No: 2872 dated 26-6-2014 of Angel Agencies, Cherthala, Kerala2. Samsung service order no: 4178053644 I purchased a Samsung 28” LED TV UA 28H 4000 ARL on 26-6-2014. On 19-7-2014, the said TV went out showing a spider crack screen. There is no external scratch or crack on the screen. I have reported the complaint as per second reference. The service personnel has taken photograph of the display and then from the Samsung service center Alappuzha, I was informed on telephone that the complaint is not covered under warranty and I have to pay Rs.11k for repair since the damage, they...
Complaint comments Read comments Complaint category TVs

Samsung Electronics Co. Ltd - Bad after sale service even in warranty period

User
 chandrakant m shetty on Sep 18, 2014
Dear Sir/ Madam, Since I was facing a problem in my Samsung note 3 phone Model No. SM-N9000ZKEINU where my LED indicator light is just stable, as I visited your service centre ZAIN Telecom, Makwane lane Andheri (e) on 09/09/2014 they are giving me a reason of Set Liquid Damage, Not Repairable Under Warranty (4180983583) due to water, whereas I strongly disagree with the remark given by the service centre as I travel by my car wherever I go and there is no way where my phone can be affected by water due to which I am facing this problem, Beside this there is no other issue in the phone, neither...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Electronics Co. Ltd - Samsung Galaxy Grand I9082 is not working after 4 times repairs

User
 mfozdar on Sep 18, 2014
I am very much glad that I stopped 5 people to buy any Samsung Smart Pone. Every body understand how Samsung has very last category products. And service is also worst. Please find following complain text and decide that how Samsung Smart Phones are worst quality phone. When I posted in Samsung Mobile India facebook page I have got lots of positive reply on that. They avoid to buy or they told others not to buy Samsung Smart Phone. Please spread as much as possible. Dear Dhaval, Samsung Smart Phone is very low quality phones and services are also worst quality. I bought Samsung...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Electronics Co. Ltd - Samsung Note 2, screen problem

User
 Dhaval Meuva on Sep 18, 2014
I bought Note 2 phone, and had some problem with display, it was getting blank sometimes a day, but all other functions were working properly I can attend the call even if the display is blank, so I don't think its the problem with the whole LCD, I went to service station and showed this issue to them, very first thing they did was just find the way in which they can tell me that phone is not under warranty as it was just a 8 months old, they just announced that due to water penetration it would not cover under warranty then I said phone never had a contact with water, then they said it might be...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Samsung Electronics Co. Ltd - RECTIFICATION OF SAMSUNG REFRIGERATOR UNDER WARRANTY

User
 narain prasad on Sep 18, 2014
Tele : 0522-229-2102 (O) Headquarters 0522-229-2103 (R) 41 Infantry Brigade Mob : 07388355444 Pin-908041 c/o 56 APO 50099/ISB/Misc Sep 2014 Samsung India Electronics Private Limited (Head Office) Gurgaon, Sector - 43 (Haryana) RECTIFICATION OF SAMSUNG REFRIGERATOR UNDER WARRANTY 1. Please refer to Sawhney Electronics, 2, Mangal Pandey Road, Sadar, Cantt Lucknow bill No 12601 dt 13 Aug 2013 (Photo copy enclosed). 2. I, the undersigned have purchased a Refrigerator of Samsung Company bearing machine No FDAGASL/TL. The door handle of the fridge developed...
Complaint comments Read comments Complaint category Electronics & Appliances

Samsung - repair of samsung fully automatic washing 6.8 kg model wa78k1

User
 philippv on Sep 17, 2014
After your telephone call regarding the complaint posted on 15-09-2014( repair of Samsung fully automatic washing machine 6.8kg model wa78k1), nothing has been sorted out from your end. It is quite pitiable to receive foolish response from a prestigious firm like Samsung.I think at this moment you will take necessary actions to resolve the complaint at the earliest. P.V Philip 91-9048358304...
Complaint comments Read comments Complaint category Washing Machines

Samsung Electronics Co. Ltd - Samsung Galaxy Note 2 Touch Screen Problem

User
 Srinidhi9845 on Sep 17, 2014
Samsung Galaxy Note 2 Touch Screen not working, given for service on 6/09/2014 bill no : 4180830107 Till now there is no proper response from SAMSUNG SERVICE TEAM. Kindly do the need thing . Either then Cheating a CUSTOMERS Regards Srinidhi T J...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Samsung Electronics Co. Ltd - Samsung Service center

User
 AKBAR PATHAN on Sep 17, 2014
I have got a Samsung NOTE 8 (GT-N5100) phone which I purchased in Riyadh last year. It's not charging although it shows it plugged up and under battery settings it says it's charging. It is about 10 months old, and I think it is still under warranty. I took it to the local authorized service center "Samsung Mobile Service Centre Kadapa (address : 2/1109, Pushpagiri School Building Complex, Kotha Reddy Women College, Nagarajpet City : Kadapa Andhra Pradesh, India), where the service person bluntly rejected to listen or take a look at the device giving an excuse that they will not handle any phones/note...
Complaint comments Read comments Complaint category Laptops / Notebooks

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