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Samsung Electronics Co. Ltd Customer Care

Samsung India Electronics Private Limited

2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square
Old Golf Road, Gurgaon Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:1800 30008282
 1800 2668282
 +91 89 39 939899
SAMSUNG Head Office Address

Samsung India Electronics Private Limited
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square,
Old Golf Road, Gurgaon Sector-43,
Gurgaon – 122002 |
+(91)-(124)-4881234
+(91)-(124)-4881415, 4882122

Regional Office
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Samsung Electronics Co. Ltd Complaints & Reviews

Samsung - Lodging complaint against SAMSUNG WASHING MACHINE

User
 tree12 on Apr 25, 2014
Dear Sir, purchased an automatic samsung washing machine WA 82 VSL (SL NO- W1035ZCS802557J) on 16th NOV 2009 from ROY VARIETIES, LAKE CHOWMUHANI, AGARTALA with 60 Months warranty. Now suddenly on 8th April 2014 the lower rear circuit of this machine caught fire while in operation. Samsung service center at AGARTALA (RAFCO) received the WASHING MACHINE to repair on 10th APRIL 2014 but not responding now & also not accepting warranty card bearing 60 months warranty. Please redress at earliest at my mobile: 09436132449. My details: NAME: SUSANTA KUMAR NATH MOBILE: 09436132449 Email ID: nshibsankar@yahoo.com...
Complaint comments Read comments Complaint category Washing Machines

Samsung - Samsung 40 inch LCD TV Panel Failure in Just 2.5 Years

User
 amit1930 on Apr 24, 2014
Dear All, This is to inform you that, I bought the Samsung 40 inch LCD TV (model no: LA40D550K1RLXL and Sr no: MPZP3PB13902674L) in november 2011, Unfortunately from last few days VERTICAL LINES started appearing on half of the screen and I called a Samsung technician regarding this issue and he said that it is the problem with PANEL which can only be rectified by replacement of the panel and it is a very expensive affair. The cost estimation is given approx. Rs.17, 800/-. This is most unfortunate, this television is just 2.5 years old and I am facing a major fault with the TV set which involves...
Complaint comments Read comments Complaint category TVs

Samsung Electronics Co. Ltd - Air condition not working well

User
 joseph zaidi on Apr 23, 2014
I have bought samsung A.c on dated 20/06/2011.Only after first year it started making problem time & again.Model number of A.c is as185bbd s.no e069ppib 201425. I just wanted to know that after first year of purchased why it started making trouble. Some time it sudden start smoke and after getting repaired by samsung next problem got start like gas is leaked or anything .after filling the gas next year same problem start by saying that valve is not working.I m just fed up of these kind of excuses.I have bought number of thing from samsung time and again.If qualty of product will remain same...
Complaint comments Read comments Complaint category Business & Finances

Samsung Electronics Co. Ltd - Samsung split AC NOT WORKING FROM THE SECOND DAY OF INSTALLATION

User
 Ramanathan Bala Chandran on Apr 23, 2014
SPLIT AC BOUGHT ON April 2nd 2014 not working from the second day, samsung wants to recharge the gas but I need a factor fresh AC for which I paid and not what is going to be rectified at my place with out any promise for a replacement I have waited for 20 days running from pillar to post but no use from the customer care guys. Do you really care for your customer what a shabby treatment for some body who believed in you My complaint no is 4171874353...
Complaint comments Read comments Complaint category Electronics & Appliances

Samsung Electronics Co. Ltd - lap top brand new purchase a/c no 8449274471 (durga sai chandana)

User
 psdv@8436 on Apr 23, 2014
Computer no-np 350v5c-a03in
Sr.No.798fc6a309qd.

Cmputer purchaged from delar shop adress.14/12/2012.46, 700

Vijay digitals, opp to l.V.R club.Koritapadu main road.Guntur.A.P.India.
0863-221559.6633009.

D.No-4-1-49. Ist lane. Ramanna pet. Guntur-7.

The computer was now stopped do to battery not working and 1+1 years garenty given by delar.On bill he is written same. Till now repeted times problem and no action on this.
I sicearley request companey will look in toit. The user was g.Durga sai chandana. B.Tech.3rd year.R.V.R.Eng.Collage....
Complaint comments Read comments Complaint category Laptops / Notebooks

Samsung - smartphone

User
 vkjab on Apr 23, 2014
i have purchsed samsung galaxy SL 1003 on 4-04-2013 and after six without any critical issues (breaking, water damage etc) my mobiles touchscreen stop functioning, then went to service centre they asked for 7000/-. for repairing . wat a crap company . friends dont ever purchase samsung mobiles. secondly the vendor "pai electronics" russel chowk -- dont purchase any mobiles from this shop . people there dont have manners to talk with the customers. holy crap samsung and pai electronics ....
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - AC Unit not working

User
 citsvenky on Apr 22, 2014
Hi Sir, I bought samsung AC in 2012 year.now its almost reach 1.9 months. When My AC under warranty I complied so many times and I request them replace the Unit.But they never take care my words. Complete warranty time their service engineer provided temporary solution.Enen they never ask how their service and evry information their mainting and they are not ready to provide any slip or copy what they done at service time, if I asked this way they told this their company role. When i raise request through customer care, they will keep open issue for long time, again they provide temparary...
Complaint comments Read comments [6] Complaint category Appliances

Samsung Electronics Co. Ltd - Defective Product Delivery

User
 jagadeesh4u on Apr 22, 2014
Hi I have received a Samsung Product( Microwave Oven) with a defective Glassbowl. I have raised a request with Customer care and from last one month they said they are looking into it but no response so far. The query reference for the same is 8462722637. I have checked with the Samsung CEO desk but no use. Please help here. Thanks Jagadeesh...
Complaint comments Read comments [1] Complaint category Appliances

Samsung - Charging for repairs of phone in warranty and misbehaving

User
 customer_affected938 on Apr 21, 2014
We had bought a samsung s4 phone on 03/10/2013 from model town, jalandhar showroom. the phone has a warranty of 1 year. on 20/04/2014, the phone started facing charging problems. the charger does not get inserted properly in the phone anymore and remains lose and the phone does not get charged. we took the phone to the service center of samsung in jalandhar and told our problem. they did not listen to us and started saying the phone is out of warranty and the repairs will cost Rs. 1200. When asked the reason, they started misbehaving and did not listen to us. even after asking them again and again,...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - SD card Guarantee Issue

User
 Uppal Kaur on Apr 21, 2014
Hi, I have a samsung sd card 8 gb which comes with 5 years guarantee, The problem with the card is it is not formatting. i contacted samsung care as well as the retailer from where I purchased this product for guarantee, but both are denying for the replacement as well as for the guarantee coverage. THe product is just 8 months old. I dont know what to do with this product. Any help will be appreciable. Thanks. mu contact no. is 9501177008 and email id is sharanjit_singh5@hotmail.com...
Complaint comments Read comments Complaint category Other

Samsung - Problem with Galaxy grand

User
 Shantam Agrawal on Apr 21, 2014
I had purchased a galaxy grand over a year ago and till date I have had more problems than its benefits. It seldom works properly and almost most of the times it doesn't respond. I have had more than two major problems with the phone such as the problem with the mother board which I had got to replace and just recent the phone stopped responding. Not expected this from a company like samsung.Very dissapointed....
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - worst service mobile

User
 Theresa Rani on Apr 19, 2014
samsung worst service i purchased galaxy tab p3100 at the time of purchase warranty was 1 year the day 1 i purchased that there was a charging problem then i purchased a charger later 3 times i gave to customer care for not charging problem they have not rectified and they called me and said purchase a new battery a phone which is expensive battery doesnt run for a year... and samsung people advised me to purchase a new battery for rs.1800 already purchased tab for 17000+600 for a new charger and now battery i suggest guys never purchase samsung products they have the worst customer service.they...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - AC Service

User
 Tapas9768 on Apr 19, 2014
I have bought AC of Samsung in 2011 and my AC is not working since 7 days. I put a complain in CC of Samsung. Some person came from samsung service centre Lake Town Kolkata. He checked and said some person will come and take away the AC to workshop. It has taken 3 days after regorous follow up, some person came and they opened my AC. Than they said some ther person will come and will take away the AC by evening or max to max by next day. But it has 3 days gone, no one has come and when i called the CC. they said that by evening, people will come. But yet no one has come. CC people are also making...
Complaint comments Read comments Complaint category Electronics & Appliances

Samsung - Unsatisfactory service/ unresonable service charges even though my phone was under warranty

User
 Udayan Maurya on Apr 17, 2014
I purchased a Samsung galaxy GRAND in July '13 and from last week I am facing following issue:- My mobile gets switched off automatically and then does not switch on for 12-15 hrs. even after using power button. Then yesterday(15-Apr-2014) it switched off completely never to switch on again. I took my phone to following service center:- System & Services CD-7 Salt Lake City, Sector -1, Near Seba Hospital - Kolkata As my phone was in warranty they made a story that my phone has been liquid damaged (water maybe) and said for this we have to change the part (where USB cable...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Electronics Co. Ltd - Motherboard not working after software upgrade

User
 rohitharya99 on Apr 14, 2014
Hello, Please find my account no. 8456205594 for my service history I had changed the motherboar recently on 9th of August 2013 due a faulty motherboard, after replacement within 2 days again it was replaced due to faulty functioning of the motherboard. But now recently the software got upgraded when it was connected to Wi-Fi and the Touch screen stopped working after that when I contacted the service centre they said its a problem with the motherboard and it has to be changed. I didnt understand the point on how can a software update stop the motherboard working? I need a...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Motherboard Problem due to Software upgrade

User
 rohitharya99 on Apr 14, 2014
Hello, I had changed the motherboard recently on 9th of August 2013 due a faulty motherboard, after replacement within 2 days again it was replaced due to faulty functioning of the motherboard. But now recently the software got upgraded when it was connected to Wi-Fi and the Touch screen stopped working after that when I contacted the service centre they said its a problem with the motherboard and it has to be changed. I didn't understand the point on how can a software update stop the motherboard working? When I contacted Samsung, there has been no feedback from the customer care till now. I...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Mobile - Samsung S3 Smartphone Issues

User
 shashi69kumar on Apr 13, 2014
Ipurchased Samsung galaxy lll Gt.-i9300MBDINS Imei:-353743053546840 from ArceeElectronics, Kharghar, Navi Mumbai on 22/10/13 vide bill no 4168421946. Withinthree(3) months of usage the mobile mobile display automatically went off. At that time I was travelling, soI couriered the set back to home and I left for overseas. When my family wentto Arcee Electronics they flatly refused to help out. Finally we landed themobile at Nerul, Navi Mumbai Samsung service center but they refused to honourthe guarantee. However, they have said they can repair if I pay them aboutrupees six thousand five hundred(...
Complaint comments Read comments Complaint category Products & Services

Samsung Electronics Co. Ltd - Not received Scratch copen against samsung refrigerator purchase.

User
 Bikash Diyali on Apr 12, 2014
I have purchased a Samsung Refrigerator on 06/02/2014 under a offer of a scratch coupon with purchase. But it was already more than 2 month passed we have not received any scratch coupon even after so many visit to the outlet from were i have taken. I think there is some leakage in system. If this was the strategy to sale than it will not extent longer. Pls take necessary action and see that i get scratch coupon asap. Invoice date : 06.02.2014 Invoice no. : E0574/13-14. Product description : SAM REF/FF - 277 RT 28 HCLP( 5 STAR) Oultet details: Classic Electronics System, Sevoke...
Complaint comments Read comments Complaint category Refrigerators

Samsung Electronics Co. Ltd - Faulty Tab

User
 Sundeep Bhatia on Apr 12, 2014
Dear Sirs, I had bought the Samsung Tablet Model GT-P3100, Serial No.RF1D400LMVA on 22nd April, 2013. Surprisingly, within a month of its purchase, the device broke down and I took this for repair to the Samsung Service Centre at Rohini, Sec 8. I was told that the mother board had given away and this was changed. Thereafter, again, after a few months (Jan 14), the device broke down and I took this for repair to the Samsung Service Centre at Rohini, Sec 8. The Service Centre formatted the device and returned this to me. Recently, on 3rd Apr, 2014, the device broke down again and I took...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Damaged product, poor after sales service

User
 akhatri on Apr 8, 2014
We bought a Samsung fridge Samsung Ref: RT 41 MA 400 (RT 41 MCMT as written on fridge), initially it was working fine but then later it stopped cooling. We have complained 5 (FIVE) times in a time span of 1 year for the same, the service centre executive comes, makes a useless bill and goes back. The problem still prevails and they are not helping at all. Complaint number: 8420014959, dated: 12/7/2013, 02/11/2013, 15/12/2013, 07/1/2014, 07/04/2014. After spending around Rs. 3000 on useless services and 1 year of harassment and mental pressure the fridge does not work well and there is no one to...
Complaint comments Read comments Complaint category Refrigerators

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