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Samsung Electronics Co. Ltd Customer Care

Samsung India Electronics Private Limited

2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square
Old Golf Road, Gurgaon Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:1800 30008282
 1800 2668282
 +91 89 39 939899
SAMSUNG Head Office Address

Samsung India Electronics Private Limited
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square,
Old Golf Road, Gurgaon Sector-43,
Gurgaon – 122002 |
+(91)-(124)-4881234
+(91)-(124)-4881415, 4882122

Regional Office
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Samsung Electronics Co. Ltd Complaints & Reviews

Samsung Electronics Co. Ltd - Led display susceptible to thermal expansion which led to crack in the led display

User
 arun sreekumar on Sep 18, 2014
Reference: 1. Bill No: 2872 dated 26-6-2014 of Angel Agencies, Cherthala, Kerala2. Samsung service order no: 4178053644 I purchased a Samsung 28” LED TV UA 28H 4000 ARL on 26-6-2014. On 19-7-2014, the said TV went out showing a spider crack screen. There is no external scratch or crack on the screen. I have reported the complaint as per second reference. The service personnel has taken photograph of the display and then from the Samsung service center Alappuzha, I was informed on telephone that the complaint is not covered under warranty and I have to pay Rs.11k for repair since the damage, they...
Complaint comments Read comments Complaint category TVs

Samsung Electronics Co. Ltd - Samsung Note 2, screen problem

User
 Dhaval Meuva on Sep 18, 2014
I bought Note 2 phone, and had some problem with display, it was getting blank sometimes a day, but all other functions were working properly I can attend the call even if the display is blank, so I don't think its the problem with the whole LCD, I went to service station and showed this issue to them, very first thing they did was just find the way in which they can tell me that phone is not under warranty as it was just a 8 months old, they just announced that due to water penetration it would not cover under warranty then I said phone never had a contact with water, then they said it might be...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Samsung Electronics Co. Ltd - RECTIFICATION OF SAMSUNG REFRIGERATOR UNDER WARRANTY

User
 narain prasad on Sep 18, 2014
Tele : 0522-229-2102 (O) Headquarters 0522-229-2103 (R) 41 Infantry Brigade Mob : 07388355444 Pin-908041 c/o 56 APO 50099/ISB/Misc Sep 2014 Samsung India Electronics Private Limited (Head Office) Gurgaon, Sector - 43 (Haryana) RECTIFICATION OF SAMSUNG REFRIGERATOR UNDER WARRANTY 1. Please refer to Sawhney Electronics, 2, Mangal Pandey Road, Sadar, Cantt Lucknow bill No 12601 dt 13 Aug 2013 (Photo copy enclosed). 2. I, the undersigned have purchased a Refrigerator of Samsung Company bearing machine No FDAGASL/TL. The door handle of the fridge developed...
Complaint comments Read comments Complaint category Electronics & Appliances

Samsung - repair of samsung fully automatic washing 6.8 kg model wa78k1

User
 philippv on Sep 17, 2014
After your telephone call regarding the complaint posted on 15-09-2014( repair of Samsung fully automatic washing machine 6.8kg model wa78k1), nothing has been sorted out from your end. It is quite pitiable to receive foolish response from a prestigious firm like Samsung.I think at this moment you will take necessary actions to resolve the complaint at the earliest. P.V Philip 91-9048358304...
Complaint comments Read comments Complaint category Washing Machines

Samsung Electronics Co. Ltd - Samsung Galaxy Note 2 Touch Screen Problem

User
 Srinidhi9845 on Sep 17, 2014
Samsung Galaxy Note 2 Touch Screen not working, given for service on 6/09/2014 bill no : 4180830107 Till now there is no proper response from SAMSUNG SERVICE TEAM. Kindly do the need thing . Either then Cheating a CUSTOMERS Regards Srinidhi T J...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Samsung Electronics Co. Ltd - Samsung Service center

User
 AKBAR PATHAN on Sep 17, 2014
I have got a Samsung NOTE 8 (GT-N5100) phone which I purchased in Riyadh last year. It's not charging although it shows it plugged up and under battery settings it says it's charging. It is about 10 months old, and I think it is still under warranty. I took it to the local authorized service center "Samsung Mobile Service Centre Kadapa (address : 2/1109, Pushpagiri School Building Complex, Kotha Reddy Women College, Nagarajpet City : Kadapa Andhra Pradesh, India), where the service person bluntly rejected to listen or take a look at the device giving an excuse that they will not handle any phones/note...
Complaint comments Read comments Complaint category Laptops / Notebooks

Samsung Electronics Co. Ltd - Samsung Fridge not working properly

User
 Dr. Sharmila Jain on Sep 17, 2014
I had purchased a Samsung fridge Model no. RT33HDJSLALX/TL Sl. No. 030E4PAF501074M of 321 liters capacity on dated 03.07.2014 from M/s Rajasthan Electronics, Banswara. From day one it is giving cooling adjustment problem. After lot of complaint to the dealer and the customer care two times the mechanic came and attended but the problem still persist in addition to this after attending the problem one more problem activated that is beep alarm which was functioning when fridge door opens for a longer time. They are not being able to identify the actual problem. The mechanic is now telling to change...
Complaint comments Read comments Complaint category Refrigerators

Samsung Electronics Co. Ltd - Faulty device of Samsung Mobile

User
 Armaan Amit on Sep 16, 2014
Worse customer service, Complaint no. 8464603924 No care for Samsung customers Samsung Mobile declining Visited 10 times to service center. Fault in the device from first day. 2 times Mother Board changed, still there are problems. Every second day I have to visit service center. I want my money back. Thanks, Amit +91 9467699048...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Not repair mobile properly in warranty period

User
 pravi jit on Sep 16, 2014
SIr,


I have visited Samsung mobile care, RAMPUR to get my mobile phone repaired as I was facing problem of mobile going mother board. There was no other problem other than this in my mobile. in this time my mobile warranty period. they might have done lot of experiments on my mobile phone. I think company officials don’t know that the actual problem of mobile of this model .
Now more than 15 days to get my mobile phone repaired and handover in discharge position to me. but after charging mobileand using problem not solved . This has caused me avoidable inconvenience,...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Electronics Co. Ltd - AC 2 ton

User
 dbratati on Sep 15, 2014
I, Bratati Dhar Choudhury have lodged 1st complain on 22nd july 2014, at your cutomer Care. The service centre at guwahati, ulubari-781007 visited my place on 24th july. The service engineer checked the 2ton AC and told me that censor is not working, he will replace it whenever the part is available. On14th August the gentleman came and changed the censor and he was paid Rs.800.0 for the bill he charged on the pad of the Samsung Customer Service Record Car but still it is not working. I have called him many times over phone on his personal No.9577812701 given by him but he did not bother to visit...
Complaint comments Read comments Complaint category Electronics & Appliances

Samsung Electronics Co. Ltd - Flat Colour TV

User
 isaibal on Sep 14, 2014
Dear Sirs, I purchased a small Flat coloured TV during 2006. Recently I found that after playing it for half an hour (1/2 hrs) video goes off and white strip is coming on the screen for few moments and again display is coming normal and again this is happening after 5/6 minutes interval. I contacted your authorized service center in our locality and took the TV set against one receipt and told me that they will inform me about the service required and cost of the same. But they did not inform me and I started contacting them (service agency). They first told that TV CRT got damaged...
Complaint comments Read comments Complaint category TVs

Samsung - Very long delay and irresponsible customer service

User
 Swagat Suryawanshi on Sep 12, 2014
I had lodged a repair/service request regarding propeller not rotating for my Samsung Top load washing machine well over a month ago (on 2nd August 2014). My machine has not yet been repaired till date 12th September 2014. Regarding the issue I have been constantly calling the service center ever since the complaint was lodged. I get overconfident answers saying that my machine will be repaired by tomorrow. That's precisely what they have told me each day since 2nd August 2014. They seem to have no tracking of whether there was an engineer visit, is the required part available, when can the customer...
Complaint comments Read comments [1] Complaint category Washing Machines

Samsung Electronics Co. Ltd - Mobile

User
 manish15th on Sep 12, 2014
My Samsung Mobile, Model Number DT S dous 7582 was repaired by Samsung Service Center 3 times. Than I complained to Samsung Customer Care and talked to senior person(complaint number - 8448376068), he asked me to trust him submit my phone again to service center and he talked himself with the service center person. I did the same but the problem still existed. I send an email to samsung website I got call from there the executive took me and the service center person on conference and the thing was finalised as " I have to resubmit my phone to service center but they wont do anything and it will...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Samsung Electronics Co. Ltd - Poor product and poor service

User
 DharamRYadav on Sep 11, 2014
My 5yrs old TV is not working from past 1 month. I have booked a complaint. My complaint number is 8467719582. Customer care team is offering only 35% of the total value of the TV as parts are not available with SAMSUG. Parts are not available, this is SAMSUNG problem then why should I suffer? If you can’t rectify the problem in my TV then I want a re placement TV. Because I can’t afford a30K TV. I need a immediate solution for this....
Complaint comments Read comments Complaint category TVs

Samsung - Not replacing AC with manufacturing defect

User
 rohanbhatia on Sep 11, 2014
We have purchased a Samsung split AC (Model : AR18HC3TYURNNA & Serial No : 0318PPCF300018D) in April 2014 and from starting when ever we switch on the AC it omits a foul smell. We have raised around 6-7 complaints. Various Samsung Engineer came to my place and sprayed various high intensity spray. However there was no impact then they took my AC to service center and changed Coil of my AC still same issue persists. When we requested for refund or replacement they started making various excuses and are not providing me replacement or refund or any solution....
Complaint comments Read comments Complaint category Appliances

Samsung - NO RESPONSE FROM SERVICE CENTRE OF SAMSUNG IN SPITE OF REPEATED REQUESTS [Resolved]

User
 AJIT69 on Sep 11, 2014
DEAR SIR, I HAD LODGED SERVICE REQUEST No 8431312814 DATED 30 AUGUST 2014 WITH SAMSUNG FOR REPAIR OF MY WASHING MACHINE. INSPITE OF MY REPEATED REQUESTS TO LOCAL SERVICE CENTRE, CALL CENTRE, ONLINE CUSTOMER CARE EXECUTIVES, SERVICE ENGR HAS NOT ATTENDED TO MY REQUEST TILL DATE CAUSING MENTAL HARASSMENT AND FRUSTRATION. I AM STAYING AT DEOLALI CAMP, NASHIK DISTT. SERVICE CENTRE AT NASHIK HAS BEEN PROVIDING MISINFORMATION FOR PAST THREE DAYS THAT 'ENGR IS ON THE WAY TO ATTEND THE REQUEST AND SAME WILL BE ADDRESSED BY EVENING' BUT EVEN AFTER 10 DAYS CALL IS YET TO BE ATTENDED. SO FAR I HAVE...
Complaint comments Read comments [1] Complaint category Washing Machines

Samsung Electronics Co. Ltd - Tray glass broken inside Samsung refrgrator

User
 gkjoshi on Sep 11, 2014
Dear Sir/Madam, We bought a refrigerator in March 2014 and now the tray glass was broken while cleaning inside fridge, But we dint put any pressure to break while washing only broken. When i called to Samsung customer care they took the complaint no and told that Tray glass will replaced with no cost becuase it's under warranty period. So now the executive is telling it will chargeable. So please take action on this. Product bought from Adshishwara Banashankari store in Bangalore Complaint Register Number Ref: 8463202632 Product Name: Samsung refrigerator Please let me know if...
Complaint comments Read comments [1] Complaint category Appliances

Samsung Electronics Co. Ltd - Complant of LED Smart 40"(Model Number UA40F5500ARMXL)

User
 mkmahor on Sep 11, 2014
मेरे व्‍दारा LED Smart 40" Product (Model Number UA40F5500ARMXL) एवं Product Serial Number 23563ZED701628N दिनांक 25.08.2013 को क्रय की गई थी। जिसकी 1+1 = 2 Year Warranty दी गई है। लेकिन वारंटी समय में ही यह खराब हो गई है जिसमें निम्‍नानुसार खराबी आ गई है:- (1) TV की आधी स्‍क्रीन नीचे बिलकुल काली पिक्‍चर दिखाई देने...
Complaint comments Read comments [2] Complaint category TVs

Samsung Electronics Co. Ltd - Mobile Network

User
 patelamit9019 on Sep 11, 2014
Dear Sir Our Purchase new Samsung mobile I-9060 Grand Neo-White purchase date :- 04.09.2014...IMEI 352742066430563... Mobile problem in network our office area very poor network on my mobile ... i m using vodafone sim very long time but this problem not our another mobile but this time i m use this mobile and this problem creat ... this sim use another mobile so no problem... and only this mobile in network problem... no network my many contect no rply... pls solve our problem... i m purchase new mobile and this problem i m very distrub... pls solve my problem... my mobile no....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Samsung Electronics Co. Ltd - FAULTY LED UH40EH6030 SINCE 10JUN14

User
 nishusharawat on Sep 11, 2014
MY LED SET UA40EH6030 WAS PROCURED BY CITY CENTER MATIGARA, SILIGURI, IT HAS DEVELOPED A BLACK LINE IN SCREEN. DESITE REPETED REPRESENTATIVE BEING SENT TO THE SHOP THE SHOP/VENDOR HAS TAKEN NO ACTION SINCE JUNE 2014(18JUN14). I request you to kindly educate the vendor to get the same repaired for it being purchased from him. The TV automatically got OK and again has developed the same problem of linning (black color) that hasd been left unattended by your vendor at citycenter matigara, siliguri. I hope now he sends someone to repair the same as I am facing problems . My address is 81/290 LEHL MARG,...
Complaint comments Read comments Complaint category TVs

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