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Samsung Electronics Co. Ltd Customer Care

Samsung India Electronics Private Limited

2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square
Old Golf Road, Gurgaon Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:1800 30008282
 1800 2668282
 +91 89 39 939899
SAMSUNG Head Office Address

Samsung India Electronics Private Limited
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square,
Old Golf Road, Gurgaon Sector-43,
Gurgaon – 122002 |
+(91)-(124)-4881234
+(91)-(124)-4881415, 4882122

Regional Office
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Samsung Electronics Co. Ltd Complaints & Reviews

Samsung Electronics Co. Ltd - Service centre is not responding & sending technician

User
 spruha on Sep 2, 2014
My washing machine has stopped working, I want company technician to repair it from 4 days.There call centre personnel doesn't know the nearest service centre & every time a new person calls & I have to repeat it again and again.The person says he can't guarantee when will the service available.This is the condition of samsung India operation in Pune....
Complaint comments Read comments [1] Complaint category Washing Machines

Samsung Electronics Co. Ltd - samsung galaxy grand i9082 is all day problem since a purchase

User
 parthlove on Sep 2, 2014
i purchase samsung i9082 mobile on 19th septmber 2013...leter in 3 months i have problem for vibrater not working...go to service centre for assist and they working on that for 3 days and then give it to me...my handset... then after one month also there is problem of hanging and not working some keys like home button and all...so they software it...and format it...and now a days again there is a problem of chargin socket, display lining and home key not working sometimes...my one battery is damaged from that problem...but on service centre they told me that battery problem so replace...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Electronics Co. Ltd - After buy samsung GT-C3312 it was problem

User
 roydebashis on Sep 1, 2014
I buy a SAMSUNG GT-C3312, SL NO.-RZ1C9427K2L AT 07/01/2013, IN P.O.-NABADWIP, DIST.- NADIA, PIN.-741302, WEST BENGAL. AFTER 2 MONTHS IT STARTED SOME PROBLEMS. LIKE SCREEN AUTOMETIC BLACK, AUTOMATIC PHONE SWITCH OFF, MASSAGE, INBOX & SENT ITEM NOT WORK PROPERLY. 2 TIMES SERVICE IN SAMSUNG SERVICE CENTER. LAST SERVICE AT 14/02/14 IN LOKNATH TELEMATICS(SAMSUNG SERVICE CENTER) NABADWIP, NADIA. CALL NO.- 1846.BUT PROBLEM NOT GONE. PLEASE SOLVED MY PROBLEM. PH NO.-9679191222...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Electronics Co. Ltd - TV not working

User
 DharamRYadav on Sep 1, 2014
Dear Sir, I have booked a complaint for CTV not working, complaint no 8467719582. I have not got a proper response from customer care. I was told by service center that the part is not available with SAMSUNG. When I called customer care they have informed me the same. Now what should I do with this TV. Customer care telling to go with local parts, then why I have purchase a SAMSUNG TV, I should purchase a local TV. I need a response ASAP Regards, Dharam 91-0413-6604509...
Complaint comments Read comments Complaint category TVs

Samsung Electronics Co. Ltd - Non availability of spares for their WASHING machine.

User
 SM Kochhar on Sep 1, 2014
I bought one fully automatic washing m/c Model WA80T4GEC/XTL from Samung showroom in Dehradun on 11/6/2008. On 12/8/2014 the m/c stopped working. I phoned their service centre immdtly. They said that the warranty period is over so I will have to pay the service charge and cost of the replaced parts. I agreed. Their service engr came on 14/8/2014, checked the m/c, and told me that the PCB of the m/c needs replacement and he will come later with the part and complete the job. In the afternoon there was a call from the service centre that the part is not in stock, as this model has been discontinued....
Complaint comments Read comments Complaint category Electronics & Appliances

Samsung Electronics Co. Ltd - Worst Service Center

User
 Subhdip on Aug 30, 2014
My name is Subhadip Ghosh. I am from Burdwan, West Bengal. I bought a phone from snapdeal (GALAXY S DUOS2). Its earphone and charger damaged in few days... I am not happy with the co operation and service. First time they are holding the phone and saying that they doesn't have the spare part. Then next time I inquire. The same item another person and the result was like they have the item and told that service center is shifting .. even knowing am waiting here for the same item and without any result... such a waste of time and customer Service. Service Center name is S P Infotech ... Such a pathetic...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Electronics Co. Ltd - cracking of fridge

User
 poonam rohilla on Aug 29, 2014
I bought a new Samsung fridge in the 16 Feb.2014. After few months, In fridge a minure crack has come under the fridge . I requested to Samsung care .Please check our fridge and solve our problem. my fridge model no. 0939 RR2115TCAPX MODEL CODE : RR2115TCAPX/TL REGISTERED ON THE NAME OF MRS. POONAM...
Complaint comments Read comments Complaint category Electronics & Appliances

Samsung Electronics Co. Ltd - Regarding ma Smart phone Issue

User
 Navin.bxm on Aug 29, 2014
This letter is to notify you about a problem I am having with my phone Samsung s4 that I have given at service centre (lucknow) on date(1 august 2014) . My phone keeps on blinking. I am very dissatisfied with your service am hailing from town belrayan( Dist Lakhimpur Kheri) which is around 250 kM from lucknow..I have travelled 4- 5 times within 1 month to collect my phone as it was confirmed by service team that my phone is working fine now. But every time when I visited and checked my phone the issue was not resolved. Unfortunately, the problem remains unresolved. I am hereby requesting that...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Electronics Co. Ltd - LCD Not working

User
 Rounak Jaggi on Aug 28, 2014
I have purchased this TV back in 2009. Recently it started acting weird, the picture was coming as Negative, all of a sudden. So I have registered a complaint with the customer service support team for the same. Here is the complaint number for your reference (Complain Number: 8428601753) on August 18th. One of the technician visited the house to check the television. He came with no parts parts on with him. He opened the TV and started looking into it. Then he mentioned, he is not sure. The problem can be because of TCON board or panel. He gave the rough estimate for both separetly, for TCON around...
Complaint comments Read comments Complaint category TVs

Samsung Electronics Co. Ltd - New mobile issue company samsung

User
 753 on Aug 27, 2014
i bought samsung starpro S7262. to give gift to my frnd. i bought that mobile on 4th of August from alfa at vile parle and gave it to my frnd on 10th of AUGUST.When we open that box and insert the sim card it snot detecting the network. its a majar issue and battery is not getting charge. Not even for miniuts we use that phone and when we visited marol samsung hub, they bugger first keep that phone for 3 days and after that they were telling ki we will not replace it and want more 8 days to know the issue. Just help me with it.what ever mayb....
Complaint comments Read comments [1] Complaint category Mobile Handsets

Samsung Electronics Co. Ltd - Poor service to reach Engineer at complaint area

User
 Hardik Babbar on Aug 27, 2014
Complaint ID: 8431979391 I Complaint on 26th August 2014 at 11 AM. Customer care executive told me that your complaint will be solved ASAP. Then again i call on 26th August 2014 around 3 PM then Customer care executive told me that your complaint will be solved on priority today. Then again i call on 26th August 2014 around 6 PM then Customer care executive told me that your complaint will be solved definitely tomorrow. Then again i call on 27th August 2014 around 1 PM then Customer care executive told me that your complaint will be solved on priority today. Then again i call on 27th August...
Complaint comments Read comments [1] Complaint category TVs

Samsung Electronics Co. Ltd - Product not repaired under warranty

User
 krishnapmishra on Aug 27, 2014
I Krishna Prasana Mishra bought a Samsung LED from Reliance digital College Square Cuttack on 28th Aug 2013, with model No as UA32EH6030RLXL, serial No : MQKW3PBD500563, order No : 20990058686966, salesman id : 60123441. I am now facing an issue with warranty of the television, I lodged a complaint with samsung on 7th august 2014 regarding not able to view picture on that they responded that the panel needs to be replaced its now near about 20 days I have not got it resolved, on my each interaction with support team I am asked to wait without mention of any timeline and status as work in progress,...
Complaint comments Read comments Complaint category TVs

Samsung Electronics Co. Ltd - about samsung galaxy core

User
 avinash p patil on Aug 27, 2014
Dear siri i purchase the galaxy core online from online shopee..but the handset giving the too much problem like display color get too faint, again the sometime volume key not work.and it also has problem that while attching head phone not work..sir it has too many issue..i submitted in pune galary 2 month before but they just repair it and back to me...sir i want help from our side how to replace it because their customer care not helping well please do needfull.--9637333193...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Electronics Co. Ltd - Display white & software update

User
 NARU P on Aug 26, 2014
I am very much surprised of your esteemed organisation because I have purchased a cell phone vide model no.S7392 On 09-06-2014 for Rs.7, 200/- from Fast Information Centre, Kolkata - 700086.On 20-06-2014 facing problem at the time of operating no calls have been received. Noted at Fast Information Centre they told that problem is settings. They change the setting and cell phone was running. On 27-06-2014 again facing problem no display was found in my said cell phone. Noted at Fast Information Centre and they clear the problem. Again on 26-08-2014 seen my said set that no functioning. Noted at Fast...
Complaint comments Read comments Complaint category Computers & Accessories

Samsung Electronics Co. Ltd - Tv panel problem twice within 1 year and a half

User
 Somdev Chattaraj on Aug 26, 2014
Sir,
I have a SAMSUNG 22 inch LED TV which I bought on 9.12.2012.During
warranty the PCB, PANEL and SOUND BOX was replaced as the were
defective.Now again my PANEL is giving problem and SAMSUNG engineer
visited my place and told the PANEL need to be replaced as it is
defective and damaged.and it will cost rs 8500/-.I have purchased the
TV by Rs 15000/-.. Now why should I pay Rs 8500/- again within 1 and
half year? I know the whole TV set is defective as it is giving
problem from the beginning.Sir I need to replace my TV.I told your
engineer...
Complaint comments Read comments Complaint category TVs

Samsung Electronics Co. Ltd - Faulty Tablet battery

User
 prfl_patil28 on Aug 26, 2014
Dear Sir/Madam, I have bought Samsung Galaxy Tablet Tab 3 SM-T211 online through Flip kart on dated 12.02.2014.after few month there was a problem in my tablet(It gets frequently switch off automatically & as well hang also). I went to the authorised service center of samsung to repaired it on dated 07.08.2014.He told me that its battery has been faulty & we have to replaced it with new one and it will take 15 days. He also said that my tablet is under warranty/guaranty, so, battery will be replaced free of charge. After 15 days on dated 21.08.2014.I went to the service center to...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Electronics Co. Ltd - complaint regarding LED's

User
 ankur kaplesh on Aug 26, 2014
Hello sir/mam, I have purchased 3 LED's of same model of your company (Model no: LED 23H4003ARMXL-SAMSUNG). They are not working as per said. I have complaint about this problem earlier also, But no processing has been done on it. Please do the needful as early.I am sending the address where the LED's have been installed. Address: ------------- V.P.O dev nagar PO The great, Una, Himachal Pradesh Luminious TeleInfra LTD...
Complaint comments Read comments Complaint category TVs

Samsung Electronics Co. Ltd - Samsung selling defective products - even after knowing that their products are defective!!

User
 Aabir on Aug 26, 2014
I bought a Samsung TV from Croma Ahmedabad (24.08.14) and they delivered the product almost immediately. However, it seemed I have to wait for 'Samsung Technichians' to come and set it up for me. Even after 2 days of buying the product, there was nobody from Samsung to set it up! I complained on their helpline number, and after talking for half an hour and giving all details, I got a bunch of numbers from their 'helpline' and an assurance that the complaint has been registered and that someone would contact me within a few hours. Of course, the call never came. Next day (that is 26.08.2014), I tried...
Complaint comments Read comments [2] Complaint category TVs

Samsung Electronics Co. Ltd - No resolution provided after 1 month

User
 daminder on Aug 25, 2014
Samsung is making fool of us they are not just giving there services to their customers even give them threats anyone in the planet will help of us helplessness because the market giants are playing with their customers hard earned money i baught the samsung big referigerator some months ago the product is still underwarranty since one month the unit is dead im lodged 100 of complaints to customer care and emails but they are not agree for product replacement im in depression concerning of referigerator...
Complaint comments Read comments Complaint category Appliances

Samsung Electronics Co. Ltd - Ac not working

User
 lakhan kumar abhishek on Aug 25, 2014
Ac purchase on 10.06.2014 & installation on 11.06.2014 from m/s jagannath & sons, fatehpur up.Ac is not working since 18.08.2014.
Complaint alredy lock in customer care comp. No.8447085657 name abhishek mob.9415915021, but work is not completed yet, your service is very poor.
Ac is not working since 9 days. There is no benefit of purchasing ac from your company....
Complaint comments Read comments Complaint category Gas Stations

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