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Samsung Electronics Co. Ltd Customer Care

Samsung India Electronics Private Limited

2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square
Old Golf Road, Gurgaon Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:1800 30008282
 1800 2668282
 +91 89 39 939899
SAMSUNG Head Office Address

Samsung India Electronics Private Limited
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square,
Old Golf Road, Gurgaon Sector-43,
Gurgaon – 122002 |
+(91)-(124)-4881234
+(91)-(124)-4881415, 4882122

Regional Office
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Samsung Electronics Co. Ltd Complaints & Reviews

Samsung Electronics Co. Ltd - Non supply of mobile cover of Samsung Note 3 purchased on 15.08.2014

User
 singla52 on Sep 29, 2014
Purchased two mobiles bearing IMF No. 351665064683258(Samsung model N750) worth Rs. 28990/- and IMF No. 352116066643345 (Model G-7102) worth Rs. 20500/- from M/s. SAMSUNG SAMART CAFE, Satgur Enterprises, Sheran Wala Gate, Patiala - Pb. On purchase, the dealer promised to supply original mobile cover of Samsung model N750, so far in-spite of my several visits to the show room the same is not provided by the dealer. You are requested to intervene and arrange the original cover at the earliest. A prompt response will be appreciated. S. N. SINGLA...
Complaint comments Read comments Complaint category Movement & Delivery

Samsung Electronics Co. Ltd - Reg--Faulty Phone not replaced by Samsung

User
 AVINASH KOUR on Sep 29, 2014
My name is Gurmeet singh. I have purchased a phone from Samsung which has turned out to be faulty in 10 days time. I went upto Service Centre and my phon'e mother board was replaced.But that was not the solution to my problem. Now, the problem still persists and I am asking for replacement to which Samsung replies that it's not in their policy and claims that I am not able to use the phone. It shall be brought to your notice that all together we have more than 10 smartphones in my family. and I alone use 2 smartphones. Kindly address to my issue. My phone is still in the service centre and I will...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Lost my Samsung - I8552 Galaxy Grand Quattro

User
 vikasgoswami2014 on Sep 29, 2014
Hi, I lost my samsung mobile model - I8552 Galaxy Grand Quattro on 24th September at OMR road, Thoraipakkam, Chennai. There was number inside Vodafone - 9643899823. I blocked my number same day. Somebody picked up as i called exactly after 15 minutes when i realsed i lost it and there was no switched off mode, it was showing busy ringtone so that means somebody taken out SIM first. I tried to approach Police for file FIR but could not get it as all of you know how they harrase. The IMEA number of phone is 359843050970383. I asked Samsung customer care to locate but they also said first get...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Electronics Co. Ltd - Getting restarted freqently ( twice in the gap of two hours today)

User
 Shrinivas B on Sep 28, 2014
I have Samsung Ace GT_S5830i and am using it fron last 18 months. I have been facing peculiar problem from last one week that " it is getting restarted twice in the gap of two hours". Kindly let me know what can go wrong in the handset?...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Electronics Co. Ltd - no action of complaints ref no 8448281658

User
 sanjeevbaghla on Sep 28, 2014
It is very unfortunate that your company has failed in its goal of best services to its customers . I have been affected by your poorest After Sale Services . I had registered a complaint with you on 1st September 2014 for my Samsung TV not working whose ref. no. is 8448281658 but the same has not been considered yet seriously. Once your field engineer visited my place but did not give any detail of the product and vanished. After few days I did contact on toll free no i gave all the detail to your counsler Where I had been given assurance of attending the same within 24 hours but in vain. It is...
Complaint comments Read comments Complaint category TVs

Samsung Electronics Co. Ltd - No sound and picture in TV. Main Panel got damaged just within 13 months of purchase

User
 Mohuaban on Sep 27, 2014
Dear Sir, I have purchased one LED TV with the following details: Date of Purchase 17.08.2013 Agency Samsung Plaza, Dindayal enterprises(P) Ltd, Gwalior-474009 Bill No SPS13/1213 Price Rs 35000 Model MQWG3PBD306987 UA32F5100ARLXL/N Now the purchase has crossed the 1 year guarantee just one month ago. From 25.9.14 the TV set got out of order and no sound and picture shown after switch on. Immediately I registered a complaint in Samsung Service centre and also intimated to Samsung over phone through all India...
Complaint comments Read comments Complaint category TVs

Samsung Electronics Co. Ltd - no response from customer services nor service center

User
 toraviji on Sep 27, 2014
Sir I buy product in July 2012 exact after expiry of warranty period machine went out of order in August 14. After several calls to your service centre they repaired and bill 7000/. Exactly after three weeks it went again out of order. Till no one came for the same after several calls to your customer care snd service centre. This is Samsung now I am afraid that some parts have been exchanged with otherone because they pressing hard to send it to their service centre. No computerised receipt issued to me. Still no response from service center lokesh service, nasik...
Complaint comments Read comments Complaint category Washing Machines

Samsung Electronics Co. Ltd - Mobile Phone Purchased Has issues since date of Purchase

User
 Amit Rasal on Sep 25, 2014
Dear Sir, This is with reference to above subject, i purchased Samsung S4 phone in the month of Feb.2014 .After 2 month of purchase of phone, screen display stop working so i visited the Prayag Services, Aundh, Pune for Repair .He has done repair of my mobile after 6 days, in between the service provider has done lot of wrong claims but after intervention of Sumsung Executives it got repair .But after few months it again has the issue of Display and Overheating of mobile, so as per my understanding Repair was not done properly by SAMSUNG service provider or he ignored the problem . So requesting...
Complaint comments Read comments Complaint category Mobile Service Providers

Samsung Electronics Co. Ltd - ref. no. 8448281658

User
 sanjeevbaghla on Sep 25, 2014
I HAD REGISTERED THE COMLAINT ON 1 SEPTEMBER 2014 OF MY SAMSANG TV BUT IT IS VERY UNFORTUNATE THAT COMPLAINT HAVE NOT BEEN ATTENDED SERIOUSLY. AFTER SOME DAYS OF MY COMPLAINT REGISTRATION I FURTHER REMINDED THE COMPLAINT ON TOLL FREE 180030008282. BUT IN VAIN . I DONT KNOW HOW YOU HAVE FIXED YOUR GOAL OF BEST SERVICE.. I AM REALLY SHOCKED AT YOUR DETERIORATING SERVICES WHILE I AM USING ALL THE PRODUCTS OF SAMSUNG GROUP . 26 DAYS ARE LAPSED BUT YOU COULD NOT RESTORE ME SERVICE. VERY SHAMEFUL . REGARDS SANJEEV BAGHLA PRESIDENT SUB DIVISION UNION OF JOURNALISTS PALAMPUR 9418143676....
Complaint comments Read comments Complaint category TVs

Samsung Electronics Co. Ltd - Prayag Service, Aundh, Pune doing fraud from last 1 year

User
 Arpitchoudhary on Sep 25, 2014
I am continously visiting the Prayag Services, Aundh, Pune from last Janaurary... But it is doing fraud with the customer as from last january I am continously facing problem in my Samsung Phone... On January I have replaced my Screen and after that on February I was facing problem in the phone as hang up and many issues were there... and at that time they told me that it is due to software so after that if will be resolved, so I have done that... And after that 3 to 4 times they continously doing the same... But on last Monday I surrender my phone to them and told them it is not software problem...
Complaint comments Read comments Complaint category Computers & Accessories

Samsung Electronics Co. Ltd - non replacement of a defective fridge of SAMSUNG -RT36HDRZ by Reliance Retail LImited,Axis Mall, New Town Kolkata-700156

User
 sankar.mittir@gmail.com on Sep 25, 2014
I had purchased a refrigerator ( Model No. RT36 HDRZ - 345 litrs) on 17.09.2014 from Reliance Retail limited, Axis Mall, New Town, Kolkata . The fridge was delivered on 18.09.2014. It had been installed by a mechanic from the retail outlet on 19.09.2014. Since then, no cooling had been there inside the fridge nor there was any ice formation. I had registered a complaint with the dealer with no result. On 23 09.2014 I made a call to your toll free number to register . The customer service representative was briefed thoroughly in this respect.THey had asked to refer the matter o the dealer. Accordingly,...
Complaint comments Read comments Complaint category Refrigerators

Samsung - Delay in the processing of passport

User
 84vaibhav on Sep 25, 2014
Dear Sir. My wife (deepti Sharma) has applied for the passport in the last week of August 2014 at passport office Shahibabad, Ghaziabad. The file No. is GZ1078018602814. Even after physical police verification my application pending at the end of SP office Ghaziabad from a long time. The status at the site of passport office is "Pending for physical police verification at your respective Thana under SP Office, District Ghaziabad". I request you to please help me getting my application release from the SP office Ghaziabad since this causing unvanted delay. Thanking you Vaibhav Sharma H/O...
Complaint comments Read comments Complaint category Passport Services

Samsung Electronics Co. Ltd - dnt open my play stor

User
 sompur on Sep 25, 2014
dear Sir/mam my( samsung ace Gt-S5830i) play dnt open, , , , always give server errror... soo i what is problam ... plzzz give me sovlesion... how to open my play store.. and i also update my mobile softwear, , , , my id altafbohra@yahoo.com mob.. +918233765356...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Electronics Co. Ltd - Note3 neo new mobile dispaly problem

User
 Yaswanth Vaddi on Sep 24, 2014
i had purchased a new Note3 Neo on 14.09.2014, it has a display problem from the 1st day itself, i shown it to samsung customer care center in pondicherry, but they are unable to resolve the problem. i talked to the manager of pondicherry service center also, more over that they are trying to convince me. i talked to your customer care over phone call, but they are also unable to resolve the problem, ref no 8468488103. then how to resolve the problem, the mobile is not used for even a single week. i asked them to replace the mobile, but they denied that also please help me to solve the problem....
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Electronics Co. Ltd - Galaxy note 3 neo is not working.

User
 Pandit Ashish Sharma on Sep 24, 2014
Sir, This is to inform you that i had buy a new galaxy note 3 neo and it is brand new phone and it is not working properly after 2 hours since i buy it .So please i kindly request you to change my handset soon .I am attaching my bill to your mail id .my complain number is 4181807363. i went to samsung care but they are not talking properly please take action towards my complain....
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Electronics Co. Ltd - new air conditioner leaking.

User
 Ankita Arun on Sep 24, 2014
Hi, we bought the samsung air conditioner last year and it stopped cooling.when we called on customer care, they sent someone who said the coolant leaked and had to be refilled.The service was chrged.Within a few months, same thing happened again, and again they charged us after repairing.This is the third time now it leaked last week and when we called the customer care centre, they talked very very rudely.I don't understand the type of service u people provide.I am going to the consumer court if the issue isnt revolved after this.Pleae do something ASAP.The number is 9431427054....
Complaint comments Read comments Complaint category Electronics & Appliances

Samsung Electronics Co. Ltd - Regarding defective mobile handset

User
 tejassalvi on Sep 24, 2014
This is to in form you that after i bought you Samsung phone, I am greatly disappointed with it. I had to give the phone to your customer center at-least 6 times in 6 months. I faced different issues such as charging issue, network issue, hardware issues, headphone-speaker issue just within 8 months. Is this what you provide to the customers- this is the default demanding piece that your center is also saying. I want replacement of my phone before my one year warranty expires, else I will raise this issue to media and court to claim it professionally. I am also disappointed with the service center...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Samsung Electronics Co. Ltd - Not changing/repairing hardware of mobile which is under warranty cover

User
 jharsh on Sep 24, 2014
Dear Customer complaint Head, First the details of my mobile are as follows:- Samsung galaxy core duos i-8262 IMEI NO- 357089055101226 Secondly, mobile is still under warranty as not a year old. Now day before yesterday i.e on 22/9/14 while charging, mobile stopped working. I went to your nearest Service Centre at Borivali (East), Mumbai on 23/9/14 who checked the cell phone and uploaded software and handed over to me saying the problem has been rectified and the phone is working as usual. The service centre charged me Rs. 225/. On charging again the phone again stopped working. Today...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Electronics Co. Ltd - Stay away from this one

User
 bansal00 on Sep 24, 2014
I am akash bansal last three months ago. I changed the my display with samsung authorised service center .The service center name is mehar communications in tagore garden. After some times i found my phone dont work properly and i see the gap between in display and touch then i go to service center they say this is a physical damaged. My contact no is 8860416343 and mehar communication contact no is 8826188331...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Electronics Co. Ltd - became my phone restart

User
 Sudipta Podder on Sep 24, 2014
I have a samsung galaxy grand 2 which is 3 months old. But i face some problem the problem is that my phone became restart twice a day. i send it three times to the service centre but they are not able to solve my problem. please do it needfull as soon as possible....
Complaint comments Read comments Complaint category Mobile Handsets

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