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Samsung Electronics Co. Ltd Customer Care

Samsung India Electronics Private Limited

2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square
Old Golf Road, Gurgaon Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:1800 30008282
 1800 2668282
 +91 89 39 939899
SAMSUNG Head Office Address

Samsung India Electronics Private Limited
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square,
Old Golf Road, Gurgaon Sector-43,
Gurgaon – 122002 |
+(91)-(124)-4881234
+(91)-(124)-4881415, 4882122

Regional Office
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Samsung Electronics Co. Ltd Complaints & Reviews

Samsung Electronics Co. Ltd - S4 overheating, burning me and locking up

User
 junfeter on Jul 28, 2014
6 months into my 1 year warranty my S4 has been over heating and burning my while trying to use it. It also locks up to where it can be up to 15 minutes before the screen will unlock to read messages or use the phone. When it locks up I can't use it at all nor shut it off. The overheating is the most damaging part being I keep burning myself. I have contacted Samsung and their answer was for me to pay to ship my phone back and they would keep it 4 + weeks repair it and send it back to me and in the mean time I would be without a phone. Their solution was to purchase another phone to get by. I spent...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Electronics Co. Ltd - Bad Bad service from Samsung

User
 Pradesh.patra on Jul 28, 2014
Dear All, I had purchased a Samsung LCD TV in 2012. Few Horizontal lines were showed up on the display few months back and now the screen is not visible at all. I called the customer care a week back but they did not send any service guy. I have called 7 times since but they are not taking any action... Please help how to proceed...
Complaint comments Read comments Complaint category TVs

Samsung - Worst customer service and service center ever !!!!

User
 debleena on Jul 28, 2014
Hi All, I have brought a Samsung Galaxy tab 3 T211 on October 2013. Performance of tab is very poor. Frequently hanged or switched off. Currently tab is in warranty period . 2 week Before suddenly tab got shutdown . I submitted the tab to service center . They replied that they will repaired the tab within 1 or 3-4 hrs and will inform me. After 2 days they called me and informed me that it has liquid damaged and I have to pay 5000k for that with very rude behavior . I called customer service but they have the same tone, that you have to pay 5000k.I am trying to convinced them...
Complaint comments Read comments Complaint category Electronics & Appliances

Samsung Electronics Co. Ltd - hardware and signal problem

User
 keyur k patel on Jul 27, 2014
Myself keyur patel from gujarat. I bought samsung galaxy grand 2 just before 3 months ago. Inspite of taking good care of my device the silver coating on outer body of device started get off. and also having problem with mobile network even in open are. i want new piece of that mobile due to in covinience and unsatisfactory service of customer care...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Electronics Co. Ltd - LED BLEW UP JUST NEXT DAY OF WARRANTY PERIOD OVER

User
 kiran_mak on Jul 27, 2014
I am a one the clients of SAMSUMG, i have purchased a LED TV of samsung last year because i have some belief in quality of product that is produced by SAMSUNG. But this time i am wrong, my television screen blew up just on next of warranty period, i don't understand the reason how can a led tv can have such big problem in just one year. because before i have some other brand tv which worked almost 15 years without a one rupee expense. it means either i did a, mistake by changing brand that i was using or there might be some problem in your service. I have totally lost my belief in brand value of...
Complaint comments Read comments Complaint category Appliances

Samsung Electronics Co. Ltd - Worst customer service and service center ever !!!!

User
 debleena on Jul 27, 2014
Hi All, I have brought a Samsung Galaxy tab 3 T211 on October 2013. Performance of tab is very poor. Frequently hanged or switched off. Currently tab is in warranty period . 2 week Before suddenly tab got shutdown . I submitted the tab to service center . They replied that they will repaired the tab writhen 1 day or 3-4 hrs and will inform me. After 2 days they called me and informed me that it has liquid damaged and I have to pay 5000k for that with very rude behavior . I called customer service but they have the same tone, that you have to pay 5000k.I am trying to convinced...
Complaint comments Read comments Complaint category Electronics & Appliances

Samsung Electronics Co. Ltd - Lost Device Tracking

User
 Snehal1808 on Jul 25, 2014
Dear Sir/Madam, I m a victim of Mobile theft. i want your urgent help to locate my Samsung Galaxy Grand Quattro mobile with IMEI number- *357091/05/545088/4* and *357092/05/545088/2*. The theft took place on 22/7/14 at 10.30 am in Borivali, Mumbai, India. Requesting you to help me out with the same as soon as possible. Awaiting your reply! Thanks and Best Regards, Snehal Baraskar Ph contact: 09172842107...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Electronics Co. Ltd - Misleaded by service centre

User
 sumit1987 on Jul 25, 2014
i have a samsung mobile, it used to get switch off very often.i went to samsung authorised service centre and they advised me to buy i new battery, so i purchased a battery worth 1250/-from your authorised dealer, but the problem was still not solved.i went again to the service centre, they kept the phone for few hours and returned back saying charge it for 8 hours at strech and then it will work properly.i did the same but was still facing same problem.i went again to the service centre and this time they said that your cell phone's mother board has to be changed which will cost around 5000/-...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Electronics Co. Ltd - very important

User
 tasaduqzargar on Jul 24, 2014
I had purchased a samsang washing machine WA82E4YCE/TL from one of your distributors at Srinagar namely M/S Alfa Agencies Srinagar on July 5, 2014 . After use by two to three times the said machine developed snag and accordingly a complaint with your toll free number was made on 17.7.2014 under no. 8466123440 . The Srinagar based service centre deputed the service engineer who told us that the penal board of the said machine needs to be replaced and they shall place the requisition with Noida and today the Toll free number was contacted who informed that they have not received any requisition from...
Complaint comments Read comments [1] Complaint category Washing Machines

Samsung Electronics Co. Ltd - improper service response and service

User
 azhar0520 on Jul 24, 2014
this is azhar waseem and my samsung customer id is 8439252467 . on may end i registered a complaint with samsung regarding gas leakage . the appointed me a service cnetre who took me for a ride they repaired my ac atlast and i got the delivery of ac on june 2 using ac for 10 days i got the same issue again . i re registered mhy complaint on 7th july . 1 week after i registered the complaint the service representative came to my house che cked the ac and left without telling me the problem . i had to call service cetre again to find out the problem and i was informed that they will take my ac back...
Complaint comments Read comments Complaint category Appliances

Samsung Electronics Co. Ltd - Led tv display failure

User
 ramyam84 on Jul 24, 2014
I bought 32'' LED TV Model No: 5100 in the month of 12th April' 2013 but the Display failure on 17th July'2014( Within 14 Months) . While I make a call to customer care they told, '' Your TV is out of Warranty'' and you have to pay for the parts which has been to be replace and the service person give me the quotation of Rs17305 Which is almost 75% of the TV Price.So I make a call to senior official to Negotiate the Spare parts price, but He is not giving proper response in his side.So I got Frustrated in the Brand Ambassador of Samsung products.In Future...
Complaint comments Read comments Complaint category TVs

Samsung Electronics Co. Ltd - Call log details problem

User
 BHAGOU on Jul 23, 2014
My set is SAMSUNG GT C 3312 DUO.My complaint is in call log details its showing name of caller when we are searching for same call details its not showing number but blank.Same happens in messages also. Due to this problem i cant able to call last received call, missed call, dialled call..etc. For every call i have to search from phone book. How to solve this problem.Please inform is it any setting in mobile set. Kiran G G Hubli 580032 (Karnataka) Ph 09980899638...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Electronics Co. Ltd - Poor response in service center - Kanchipuram

User
 boss karan on Jul 23, 2014
I am a MBA Professor handling Marketing as a major paper and doing my Doctorate in Marketing. I bought Sam sung Galaxy Duos mobile before 2 months.Recently I had a problem in Battery back up and also Software problem.I approached your authorised service center with originals. I got a poor response from them for my complaints about the mobile since I have warranty card and also duration.Please take necessary steps for my problems. As a Dissatisfied customer I may have bad opinion about your Brand and Company which may leads negative word of mouth even I can use this example to my MBA Students which...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Electronics Co. Ltd - Samsung providing fake gorila glass, beware!

User
 ejumon on Jul 22, 2014
Dear Sir,

My name is Sayed .This is the second time i am mailing you as i have not received any reply so i will explain once again my problem.I have bought a new Samsung Galaxy S5 ., After opening the box i have found out " Greyish hue/cloud as well as oleophobic coating fade away in upper and lower part of glass also in side part of glass " overall i feel i am cheated from Samsung as you have given me a sub-standard phone.

This is a serious problem because of your manufacturing defect i am the one who suffering and i bought for a huge Money and i feel very...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Electronics Co. Ltd - AC Compressor Replacement.

User
 Arun Deepak on Jul 22, 2014
Respected Sir, First of all Thank you for the immediate notice of my complaint. As per the complaint made on July 15, 2014 immediate action was taken and 2 of your members from Samsung came to my house on July 18, 2014 and checked my AC and confirmed with the compressor problem. As we have lost our bill, they came and took note of the AC Compressor no, Indoor and Exterior unit numbers and said that it will be rectified within 2 days. The next day was Saturday and nothing happened and the next was Sunday. So I waited for Monday to get it rectified. Nothing has happened. I called the respective...
Complaint comments Read comments Complaint category Electronics & Appliances

Samsung Electronics Co. Ltd - Faulty AC - Request for repair/replacement

User
 Dr Md Imran Khan on Jul 22, 2014
Dear Sir/Madam, I had installed an 1.5 ton AC at my home - Hussainabad, Dildarnagar, District-Ghazipur, Uttar Pradesh. The AC is not working(No cooling) for the last 1 -1.5 months, (it stopped working on 9th June and a complaint was registered to customer care on 11th June, Ref no - 8426325438). A technician visited my house on 15th June and said that the compressor is not working. It was also found that the AC is still in the warranty period and he assured us of prompt resolution to the problem. However, Inspite of my repeated calls to customer care and complaint in the service centre nobody...
Complaint comments Read comments Complaint category Appliances

Samsung Electronics Co. Ltd - Display problem and battery problem

User
 kowitsuresh suresh on Jul 21, 2014
Dear sir

we purchaged samsung mobil grand neo dated on 12-7-2014 mobil G7i9060 serial no R21F321G10D IMEL no 352742062994737 dispaly probalam and battery probalam. For that purpose I want new set for the same. please tell to dealer to exchage the same and do the needful. The dealer details are as given below

Samsung Show room,
Gandhi Nagar,
Savalanga road
Shimoga...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Samsung cheated on me.

User
 debleena on Jul 21, 2014
Hi My name id Debleena Dutta . I brought a Samsung Galaxy TAB3 T211 on september 2013. But on 18th July 2014 my tab got switched off suddenly I don't know how. On 19th of july I went to Samsung service center . But replied me that I have to provide 5000k due to my mother board dameged . I don't understand why should I pay ? But they replied that they have found liquid in it. But I stored the tab into my home only . How they find any liquied . Then I have searched google and see samsung already appling this trick to many people . Please help me to solve the issue . Thanks &...
Complaint comments Read comments [1] Complaint category Unauthorized charges

Samsung Electronics Co. Ltd - front camera shows blurry after kitkat update

User
 manu kannan on Jul 21, 2014
hi.I am from india. i have samsung galaxy grand 2.yesterday i have upgraded my grand 2 with official 4.4.2 kitkat.after updation i found my front camera shows blur camera.(in 1.9 mp mode). no problem in 0.9 mp mode..please help me to fix this probles ASAP.thank you...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Electronics Co. Ltd - Poor customer satisfaction

User
 Abhi.kohli002 on Jul 20, 2014
I, Abhishek purchased Samsung S5 on 03/07/2014.
On 4/07/2014 handset started giving trouble, software crashed. Visited the authorised dealer, got the new software.
On 05/07/2014 phone's battery ramp down thrice and every time phone got restart.
On 06/07/2014 and 07/07/2014 we faced the same issue.
On 08/07/2014 a representative from Ace Lingua Solutions(poor company in terms of customer satisfaction), samsung care, visited and took the handset for 3 days. On 11/07/2014 they returned the phone but issue did not get resolved. on 12/07/2014 again they took the phone...
Complaint comments Read comments Complaint category Mobile Handsets

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