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Samsung Electronics Co. Ltd Customer Care

Samsung India Electronics Private Limited

2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square
Old Golf Road, Gurgaon Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:1800 30008282
 1800 2668282
 +91 89 39 939899
SAMSUNG Head Office Address

Samsung India Electronics Private Limited
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square,
Old Golf Road, Gurgaon Sector-43,
Gurgaon – 122002 |
+(91)-(124)-4881234
+(91)-(124)-4881415, 4882122

Regional Office
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Samsung Electronics Co. Ltd Complaints & Reviews

Samsung Electronics Co. Ltd - samsung mobile service center not able to rectify the problem

User
 maneesh1978 on Jul 12, 2014
I have given my galaxy note mobile for repair at samsung service centre near paradise circle, secunderabad. After paying the amount of repair they were not able to rectify the problem of discharging even on connecting with a charger. I approached them and they gave the excuse of "problem with my charger". I bought a new charger but the problem still exists and they are refusing to rectify it since one month have passed. You are requested to approach them for rectification of my problem....
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Electronics Co. Ltd - Mobile Kept with Service centre for more than 10 days

User
 Bhavesh Griglani on Jul 12, 2014
Dear Sir/Madam, This is to bring to your notice that my mobile that had issues with the Charging(have been facing this issue from past 3 months and had been to Service centre for at least 6 times) is with service centre from past 10 days.I submitted my mobile with issue that its not charging even though it shows charger connected, motherboard was changed couple of times over last 4 months still dint help resolving the issue.I had submitted my mobile in Thane service centre on 2nd of july and now they are saying mobile is being processed for replacement and it might take 10 more days.What am...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - T.V panel

User
 vasanth894 on Jul 11, 2014
Before four week i have register the complaint after the four days they come and atten the problem so for this day no none can come and atten the complaint I have call to customer care for 7time they are not given the correct reason for me so please take the action on that complaint TV MODEL:UA32F5100AR FROM: V.G VISION (METTUR DAM) PROBLEM: change of panel in T.V and also Problem in USB port please check it over it CONTACT:9543872188 TV PURCHASE NAME:VASANTH SEKAR PERIOD:WARRANTY PERIOD i receive the problem in the Warranty period they are not response to me after the period what they will...
Complaint comments Read comments Complaint category TVs

Samsung Electronics Co. Ltd - Panel problem in Samsung LED TV Model-(UA32D4003B)

User
 shaileshcfa on Jul 11, 2014
I bought the Samsung LED TV Model-(UA32D4003B) 2 year years back and now has the some panel problem and not able see the display properly. I contacted customer service and after checking the TV, technician said, this is because of the panel problem. he said that panel needs to be changed and will cost around 17000-18000/- INR. This technician himself is advising to buy a new TV instead of spending so much amount for repair. I tried to contact Samsung to complaint but could not do it….they were just transferring the call to one department to another….Can any one help me on this…...
Complaint comments Read comments Complaint category TVs

Samsung Electronics Co. Ltd - Defective Model UA40D5500RR

User
 meetppr on Jul 11, 2014
I have bought this Samsung LED TV 2 years back and now has the same panel problem where the ghost image is seen in the upper half of the screen. There are lots of complaints on this model. This is just another one for the same model. When contacted the customer service, the technicaian called me and enquired about the problem. Without inspecting the TV only, on the call itslef, he said that panel needs to be changed and costs around 28000/- INR. This technician himself is advising to buy a new TV instead of spending so much amount for repair. Samsung knows that this is a defective model. Why...
Complaint comments Read comments Complaint category TVs

Samsung Electronics Co. Ltd - UA40D5500rr - Samsung sells faulty product to the customer - Support engineer cheating

User
 Surendiran Subramanian on Jul 11, 2014
Hi, This is my second complaint here. And I wouldnt stop until i get justice from samsung. I have already complained here on the picture failure of samsung LED TV model UA40d5500rr. As a result, Samsung head office contacted and promised me they will send support engineer and the tv can be fixed with the cost less than 5000/ by replacing just pcb instead of complete board. Samsung sents the support engineer and he didnt even check the tv properly as promised by head office and he straight away said complete board has to be replaced and it will cost 30000 + service charge. And one of the...
Complaint comments Read comments Complaint category TVs

Samsung - Samsung galaxy s4 mini -gt-i9192 - problem - replacement required

User
 srimathi ganesan on Jul 10, 2014
Dear Sir,


I had bought
SAMSUNG GALAXY S4 MINI -GT-I9192 dt 31.05.14 time
:6.50pm(Purchased in the name of Praveen Kumar Rachuri), i have
faced the problem abnormal heating of mobile while talking & in putting in
charge and also charge is getting discharged at very short period(if I put
charged 3 hours, it will be getting dry in 3 hours without using any
application...) so that went mobile show room @adyar dt:7.06.14 time :06.00 &
explained about problem. They told to go service, there itself i made call to
Complaint comments Read comments Complaint category Electronics & Appliances

Samsung Electronics Co. Ltd - Complaint against Service Center

User
 Piyushbhambhani on Jul 8, 2014
dear sir, I owe a samsung galaxy grand. From May 2014 onwards i was having charging problem and the battery was getting discharged even when it was being charged. I approached the nearest Samsung service center in Bairagarh: Anjalee Services, F-1, Krishna Plaza in front of Bharat Petrol Pump, Bairagarh, Bhopal, Ph-07554222210. I was told that my mobile has motherboard problem and so i submitted it on 27th May 2014. they asked me to come back on 10th June.when i reached there the problem wasnt resolved and the phone battery was still getting discharged even when on charging. The receipt of 27th...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Electronics Co. Ltd - Service centre reluctance

User
 Rowlll on Jul 8, 2014
Hi, I submitted my S3 Handset for charging jack replacemnet. Technican repaired it and said this will not charge when it fully drained and you have to boost battery first when i arguued with him he then repaired it and damaged the Mic. i went again and get it repaired, now the same problem is coming. I booked two complaints but nothing is happening. Service senter : S.v Communications Rethibolly, hyderabad I lodged a complaint in customer centre but no communication received....
Complaint comments Read comments [1] Complaint category Mobile Handsets

Samsung - Samsung Refrigerator

User
 p sirisha on Jul 7, 2014
To the Manager, Samsung Electronics Service Centre. My name is Sirisha. my compliant reference no is 8454141294. thanks for samsung team cooperation. your service engineer came to our home and collected all the relevant documents on 04/07/2014. As he had confirmed that, once he submit the relevant we will receive the call, and the application status would be updated subsequently. Since then we have not recivce any feedback. Please update the current status and the tentative time frame to get the issue resolved, Awaiting for your quicker response, as the same issue is unresolved since 26th...
Complaint comments Read comments Complaint category Refrigerators

Samsung - Reg:-Repair & Eng.behavior with my family

User
 V. Kr. on Jul 6, 2014
Dear Sir I buy a samsung Plasma TV 43'' in 9th Feb 2014 and TV installation date is 10 feb 2014. First Complain reported to Yogesh (sales Person) date of 18th Feb 2014 regading TV atumatic shut down and automatic started, by mobile in Jumbo Electronics, GIP, Noida. yogesh told me I have no your Address So Please Send me Address by SMS. I sended address by SMS but not responding and not supported by Jumbo electronics. I was very frustrated. and second complain( Com. No 8461951799) reported in Samsung in 03 June 2014, samsung eng.visited and replaced the TV Part, but same proble was continued so...
Complaint comments Read comments Complaint category TVs

Samsung - galaxy gt star s5282

User
 shuja parvez on Jul 6, 2014
Sir, I have a galaxy Gt star s5282.A few days ago auto on problem accure, and i take my phone samsung customer care center, they replace whole mother board, and fix the problem.after some times the auto off problem accure once again as before i went to samsung customer care center, but this time they did not fix my problem, and says that i have openend my handset outsight in the market(that is not true) so my phone does not repaire in warranty.PLZ HELP....
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Electronics Co. Ltd - no one solve my problem

User
 S.s. Mondal on Jul 5, 2014
I have been purchased 1 LED TV from Big Bazar, Ezone Guwahati on 23rd April. A power supply problem has been occquered on 17th june 2014. I have been booked a complain to customer service on that date. But still today dated 5/7/14 my problem was not solved. This is unexpected from Samsung Company. Please solve my problem. Soumya mondal 8486167153 guwahati Complain no. 8463998679...
Complaint comments Read comments Complaint category TVs

Samsung Electronics Co. Ltd - For mobile service

User
 nitinrjpt on Jul 5, 2014
Hello sir, My mobile is under warranty but customer care was not solve my mobile charging jack problem. They said that your mobile side is damage but my problem is charging jack. Sir any mobile seller didn't said on purchase time that your mobile will not under warranty if your mobile side is damage. Sir that's not a good. If any buddies using mobile fall down any where. That not means there mobile warranty is end. Sir That problem in all Sam sung mobile and your customer care other other excuse told to all customer. Today i meet 4 sum sang customer. Sir If you think that is right so please tell...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Replacement for Galaxy grand-2 mobile

User
 krushna1 on Jul 5, 2014
Dear Sir/Madam I bought new mobile- samsung Galaxy Grand -2 from store on 24/06/2014.It has low voice problem. I returned it samsung galary. But till today there is no response for several calls. Mobile model- G7102ZWAINS Serial No.- RZ1F51QCL9L(353202060241283) Please assist me getting replacement for my mobile. Thank you. With regards Krushna Phadtare Mobile no.- 9594550128...
Complaint comments Read comments Complaint category Mobile Service Providers

Samsung Mobile - Regarding problem in mobile phone

User
 shishir4 on Jul 4, 2014
Dear Sir, I purchased a Samsung Mobile Phone from O'Zone mobile shop at Haldwani on 23 Mar 2014. Unfortunately my mobile phone stooped working on 05 Jun 2014, the problem was that when ever i put my mobile phone for charging it shows over heating and did not charge. I contacted the show room but they ignored and after keeping my phone for two days the said that phone is ok but sir phone is still not working. The behavior of the shop owner is very rude. He did not want to repair or replace my phone. On contacting customer care Mr Vijay (05946-324846), instead of repairing my phone he said that...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Electronics Co. Ltd - 8456924509- No response on complaint from 4 days after 15 calls and updates to customer care

User
 shrayjali on Jul 4, 2014
My Samsung double door refrigerator has not been working from last 4 days and there have been multiple calls to customer care and service centre and the service centre managers Abbas and Sumit were not at all helpful in understanding the problem and have not been taking any action from last 4 days....
Complaint comments Read comments Complaint category Refrigerators

Samsung Electronics Co. Ltd - Nothing, but problems

User
 nithin v nair on Jul 3, 2014
i buy a samsung multi function printer 1 year ago. but it has an problem. when we take print or photostat the paper is folding..
3 month ago a service boy came from your company and serviced it. but the problem is not solved. so i will go to consumer court, if you are not repied it.
model: SCX-3401...
Complaint comments Read comments Complaint category Printers

Samsung Electronics Co. Ltd - New Mobile phone problems - no service from service center

User
 sahil146 on Jul 3, 2014
I had purchased a brand new Samsung mobile phone for my mother (model no. ). However form the first month itself, the mobile has been acting funny, the screen hangs and the buttons on the screen get pressed automatically hence most of times I am unable to send messages. I have given the phone for repair 3 times to your service center in New Delhi (Kalkaji). However it is saddening to see that the engineers at your service center are not capable enough to diagnose the problem and fix the issue. They say that they have done their job but after a few days again i start facing the same problem. With...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Electronics Co. Ltd - 8421967639 - complained no samsung

User
 ajaysatija6 on Jul 2, 2014
following mail has been sent to samsun 8421967639 - complained no samsung Its been more than 15 days we are daily complaining about the problem we are facing with our samsung refirigirator, First your service guy refilled the gas of 1100 Rs and after that no one able to rectify the problem and who rectifed the problem were asking for more 800 rs for any part change and after that everyone is lost, no one care to call and no one care to follow up, even after 15 days we dont know when our refigerator will be ok . Do we need to take the help of consumer court, forums and review website .....
Complaint comments Read comments Complaint category Refrigerators

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